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23 Dec 09
13:58
Joined:
Date Joined:
29 Jun 09
Well, a few of you may have seen my post yesterday about this, i'll cut it short incase..
Last wednesday i ordered a bed from BEDWORLD.NET (claiming to be the biggest bed specialists in britain)
It promised me Next day delivery, since i ordered wednesday night, that would mean it will be with me FRIDAY.
Now, after having days off work friday, monday and tuesday, i decided to ring them, yesterday.
It's very very hard actually getting through to a person on their customer service, but after many unreplied answer messages and rings, someone piked up. A Lovely girl named Emma.
She ASSURED me that my bed was on the van being delivered to me, as we speak (this is yesterday by the way)
Anyway, after waiting in with the TV on mute so i can hear the door, i listen out from 9.30 till half 5, and absolutely nothing, no call, no knock. Nothing.
Along comes today, the final day it can be delivered before xmas. I ring the woman again today, after 10minutes on hold, she assures me my bed IS coming today.. i said "is this definate" she replies "yes definately"
It's now 3pm. 2hours left of delivery, the customer service office closes at 5.
What do i do?
A. wait untill 5 in the hope that my bed shows up (its an xmas present btw, i need it)
B. Ring her up right now and tell her im gonna murder her if my bed isnt here in 2hours.
C. Ring up and ask for a refund.
Last wednesday i ordered a bed from BEDWORLD.NET (claiming to be the biggest bed specialists in britain)
It promised me Next day delivery, since i ordered wednesday night, that would mean it will be with me FRIDAY.
Now, after having days off work friday, monday and tuesday, i decided to ring them, yesterday.
It's very very hard actually getting through to a person on their customer service, but after many unreplied answer messages and rings, someone piked up. A Lovely girl named Emma.
She ASSURED me that my bed was on the van being delivered to me, as we speak (this is yesterday by the way)
Anyway, after waiting in with the TV on mute so i can hear the door, i listen out from 9.30 till half 5, and absolutely nothing, no call, no knock. Nothing.
Along comes today, the final day it can be delivered before xmas. I ring the woman again today, after 10minutes on hold, she assures me my bed IS coming today.. i said "is this definate" she replies "yes definately"
It's now 3pm. 2hours left of delivery, the customer service office closes at 5.
What do i do?
A. wait untill 5 in the hope that my bed shows up (its an xmas present btw, i need it)
B. Ring her up right now and tell her im gonna murder her if my bed isnt here in 2hours.
C. Ring up and ask for a refund.
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no need to stress. ultimately it is health that mattress
Companies never to deal with again.
1. Victoria Plum (bathrooms) the worst customer service ever
2. Bedworld.net (see above)
Go to a place with stuff in it, stuff you can see, touch, feel , order. Ah yes, shops. Thats it
Oh, 'b' by the way
1. Victoria Plum (bathrooms) the worst customer service ever
2. Bedworld.net (see above)
Go to a place with stuff in it, stuff you can see, touch, feel , order. Ah yes, shops. Thats it
Oh, 'b' by the way
Jesus christ, first time ive ever used this forum and i alrdy hate it xD
rung up, for the first time it's someone different, was a man this time.
I told him whats going on, he typed in my details and straight away said "oh, it's meant to have been delivered friday", put me on hold then promised me that he has just spoken to the courrier, and it's out for delivery today.
Cant see it myself tbh, but what can i do :/
I told him whats going on, he typed in my details and straight away said "oh, it's meant to have been delivered friday", put me on hold then promised me that he has just spoken to the courrier, and it's out for delivery today.
Cant see it myself tbh, but what can i do :/
Dunno what you can do, but I do know that you can't go for a lie down.
HTH.
HTH.
has it arrived?
did you get the hard or soft option?
did you get the hard or soft option?
he's now trying it out with his boyfriend
Awful service. What duvet think they're playing at?
I Win All The Tim 23 Dec 15:01
Didn't realise this was the comedian forum
With a name like that who started it!!
Didn't realise this was the comedian forum
With a name like that who started it!!
budapest 23 Dec 15:00
i think you shoiuld put this problem to bed.
:)
i think you shoiuld put this problem to bed.
:)
why not get a mattress to cushion the blow of not getting your bed
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