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13 Dec 09
20:48
Joined:
Date Joined:
14 Jan 08
Just joined their homecare package where we pay £12 per month and £50 excess per call out/repair.
Had the first service on friday as part of being a new customer-boiler in top condition says the guy. Came to switch the heating on tonight and it doesnt work.
Tried the usual stuff and not working still so called them up. Said they'l have an engineer out in morning, ''that'l be £50 sir''
needless to say gave the girl on the line what for and told her she better be cancelling the £50 fee as it wasnt a coincidence its not working now after the engineer visit! She eventually agreed but said there would be a charge if it was a problem the engineer hadnt caused! Ha ha, like he's going to say its his fault!
Id like to see them try and charge me!
what a terrible company.
Had the first service on friday as part of being a new customer-boiler in top condition says the guy. Came to switch the heating on tonight and it doesnt work.
Tried the usual stuff and not working still so called them up. Said they'l have an engineer out in morning, ''that'l be £50 sir''
needless to say gave the girl on the line what for and told her she better be cancelling the £50 fee as it wasnt a coincidence its not working now after the engineer visit! She eventually agreed but said there would be a charge if it was a problem the engineer hadnt caused! Ha ha, like he's going to say its his fault!
Id like to see them try and charge me!
what a terrible company.
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£50 call out? gotta be jokin , every1 knows a gas man surely? and they certainly dont charge £50 call out !!
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