We want to share an important update with our Betfair Community users.
Over the coming months, the Betfair Community platform will be winding down. The final active day for the platform will be December 21st. From December 22nd, users will no longer be able to access the platform.
Your discussions, insights, engagement, and, most importantly, feedback have helped shape the platform and guided innovation. Your feedback continues to be important to us, and we will continue to listen via our dedicated feedback channels, as well as through product testing and innovations.
To share your feedback and experience, visit: https://support.betfair.com/app/home
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Hi all
Having a real issue trying to get betfair to refund 20% losses from the first day of the euros following their advertised 20% mobile promotion. CS are telling me i didnt place my bets through mobile, when i know for certain i used the betfair mobile application. Is anyone else having this issue - it seems ridiculous. There is also no way of proving through your statement on the users end , that the bet was placed on a mobile - if there is clearly a facility by betfair to indicate if it was a mobile bet, how can this error have occured. I can only assume a sheer volume of users doing this has caused confusion on their system or they are overwhelmed with refunds and are trying to get out of paying people. I would be interested to know how many others are having the same issue
Having a real issue trying to get betfair to refund 20% losses from the first day of the euros following their advertised 20% mobile promotion. CS are telling me i didnt place my bets through mobile, when i know for certain i used the betfair mobile application. Is anyone else having this issue - it seems ridiculous. There is also no way of proving through your statement on the users end , that the bet was placed on a mobile - if there is clearly a facility by betfair to indicate if it was a mobile bet, how can this error have occured. I can only assume a sheer volume of users doing this has caused confusion on their system or they are overwhelmed with refunds and are trying to get out of paying people. I would be interested to know how many others are having the same issue
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