Betfair mobile
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I live in donegal Ireland and trave to work in Derry northern Ireland. I installed betfair app on my iphone 4 and ibetmate also, both installed in donegal, ireland. I only use wifi in ireland as my conrtact is with o2 uk so roaming charges would be too high.
When i try log in to either app in derry i am told authentication failure (on betfair) and also restricted location (on ibetmate). Both these what messages from attempting to log in through 3g, if i try log in to either app through wifi it works, regardless of location in northern or republic of ireland. Just annoying that i cant use it on the 3g in the UK
anyone experience this problem before or is there something to sort it?
When i try log in to either app in derry i am told authentication failure (on betfair) and also restricted location (on ibetmate). Both these what messages from attempting to log in through 3g, if i try log in to either app through wifi it works, regardless of location in northern or republic of ireland. Just annoying that i cant use it on the 3g in the UK
anyone experience this problem before or is there something to sort it?
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Replies: 18
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same problem when i try login through safari web browser on 3g network im told i am attempting to login from a restricted country (northern ireland) but it lets me through wifi
same on full site through safari, but i can log in via pc in northern ireland |
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anyone know how to sort this? seen few others had same problem just wondering if they got sorted
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Hi Vinny,
We're looking in to this. As you know, we have many customers in Ireland who are getting on just fine on BF Mobile so this is rather strange. I'm working with fellow forum user irishro to get to the bottom of it. Sorry about the delay and thanks for your patience. Thanks, BF Mobile |
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I live outside Dublin and have experienced the same problem for the past three months on an Iphone. I've reset settings, etc on numerous occasions. I have no problem using these apps via wi-fi but I can't use them on my network (3 Ireland). Three says it doesn't block websites or apps of any sort while Betfair customer service doesn't know of any way to address this because it is obviously a technical IT issue. Any further thoughts on this issue would be appreciated.
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I had same problem seems recent phones have ovaro on their settings it's USA based remove it , surprised noone at bf have not worked this one out
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It's crap, I get failure everytime I try to log in, told me to go straight to betfair through safari and now I get 'You are trying to log in from a restricted country' tried numerous emails but all I get is clear your cookies, blah, blah
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The other option is to try to connect to Touch.Betfair.com, but if the phone is being identified as being in a restricted country.
Could be worth calling your mobile network and ask what IP address your phone is being assigned. It sounds like you've been given an IP address that is in the range of a restricted territory, which can happen from time to time with some networks. |
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I found the solution, an App called Ovaro was the problem, removed it and Betfair Mobile now works fine
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There is no such app called ovaro? I have onavo is this it?
Really bad that you have to figure the problem out and betfair are unable to, what do they get paid for? |
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Still no answer, posts all over here, terrible reviews all over the app review, yet head in sand and no solution, morons
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Hi Rugby,
I have replied to one of your other posts in a different thread. Please can you get back to me there? thanks, BF Mobile |
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Hi guys,
We're trying to get to the bottom of this issue, but we need your help in order to do so. What we need from you is very simple and any help would be much appreciated and, hopefully, mutually beneficial. Can those of you that are experiencing this 'authentication failure' or 'restricted country' please visit www.whatsmyip.org on your phone. Here you will find your IP address at the top of the page. Please can you let me know what your IP address is? Thanks in advance for any help, BF Mobile |
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82.30.74.4
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Thanks Jbet that worked for me, greatly appreciated
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2.26.151.192
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WEllll you have been given ip addresses and surprise surprise not a single reply
You bleeding asked for them Betfair mobile do yourself a favour and get another job You and the company you work for are totally clueless as is your IT deperatment |
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I had the same problem. I was using onavo application. I had to remove the onavo profile (Settings->General->Profiles). Onavo was using a usa-based proxy. Now I can login successfully
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Wilson just keep asking until your blue in the face and get nowhere
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