We want to share an important update with our Betfair Community users.
Over the coming months, the Betfair Community platform will be winding down. The final active day for the platform will be December 21st. From December 22nd, users will no longer be able to access the platform.
Your discussions, insights, engagement, and, most importantly, feedback have helped shape the platform and guided innovation. Your feedback continues to be important to us, and we will continue to listen via our dedicated feedback channels, as well as through product testing and innovations.
To share your feedback and experience, visit: https://support.betfair.com/app/home
Basketball
Just thought I would share a terrible experience that I have had over the last few days with Bwin.
On Saturday night, I decided that I would be the new york knicks in the basketball to be oklahoma as they were around 3/1. Having checked on here and on oddschecker, the best price available was the 3/1 offered by Bwin. I didn't have an account with them so I opened one and deposited £250. Upon trying to place the bet, I was told I could have a max of £81.04 which I wasn't too pleased about however I placed that and left, and topped up the remaineder elsewhere however I left the rest of the £250 in the Bwin account.
The knicks duly obliged Sunday night so I logged on to see my balance at just over £500 and went for the withdraw button. As I did so, the website informed me that I could only withdraw £230!!
Having just spoken to Bwin, they have informed me that they gave me a £20 free bet (it was never added to my £250 and there was no seperate area saying I had a free bet!) and that my original stake had included this. Therefore, I am now required to bet a further £120 at odds over 1.7 in order to withdraw my funds.
Frankly, I am disgusted as after going on and placing a winning bet, I cannot even withdraw the amount I originally deposited. Their customer service dept is also only open between 12 and 4, Monday to Friday and I can't say that they are overly helpful. The girl was nice enough but i was essentially told "thems our rules".
Overall, an appalling experience.
On the other hand, I must commend the likes of paddy power and **** who offer free bets all the time and I have never had a minutes bother - with them, a free bet is a free bet!
|
By:
What's the big deal? So you have to bet a further £120
 ...you should know in future to deposit in smaller pieces. You'll find most b00kies have deposit bonuses AND rollovers go without saying. |
|
By:
I had a bigger gripe with them last year.. I got to Green level (or whatever level it was), and was waiting for the special/ mystery gift through the post that comes with the status. A bottle of Port perhaps? Champagne? Red wine? No, bwin broach
 |
|
By:
I THINK NO MATTER WHERE YOU GO BETFAIR WILL ALWAYS BE THE BEST OF THE LOT EVEN THOUGH THEY THEMSELVES HAVE ISSUES AT TIMES.
|
|
By:
|
|
By:
good if you're ok with being limited to £25 bets
|
|
By:
Yeah, Bwin sucks. I used to work for their Customer Service a few years ago. Too many issues, and complicated tricky rules...
|
|
By:
This is why I never accept bonus or free bets or whatever
|