So I just changed my bf password by just typing my date of birth?

That does seem silly. Use https://www.youtube.com/watch?v=8x76Zet62Is.

Still worth getting in touch with Betfair about this though.

But you were already logged in.

superpipo....I am very comcerned about you! But don't worry I've thought of a way to cheer you up; I'm going to take it upon myself to send you a birthday card, just to make it extra special I'm going to put your age on this card, in order for me to be able to proceed with this task  if you could you just fill me in with some information about the day and date you were born I'd be much obliged?

Password Recovery Flow
topics
refresh
Betfair Customer Services 29 Apr 15 14:03 
We’d like to confirm that the flaw in our password recovery flow has now been fixed, with our security teams testing it successfully. We’ve initiated a full review into the situation and its impact to ensure there are no further vulnerabilities.

We’d like to thank the Web Development community for their help in this matter.

Apparently this was a shocker - complete amateur stuff

http://www.reddit.com/r/webdev/comments
/348ek5/how_not_to_do_twitter_support/

wow, that helpdesk response was pretty awful wasnt it