William Hill and their age verification requirements.

All firms are required by law to do age verifications.
stop moaning.

what actually is the issue here?

Hills are probably the most respectable bookmakers in the game online.

Send the stuff in - they will pay you no problem and will answer e-mails, phone calls etc.... with no problem.

They also will stand errors they make and not try and welch out on bets like most firms.

Far, far worse firms about now.

I had the account 3 yrs ago. I lodege 200 to have a bet. they suspend the market before placing the bet and now I have to jump through hoops to get my money back. That would be the issue

Although i have not worked for hills (but others in the same buisness) i must commend them on thier customer service.

Dude... send the documents... I have been using hills since 8 months before moving to betfair and as barrabrava stated they are a far better bookie than other firms and secondly they will not cheat you

"All firms are required by law to do age verifications.
stop moaning"

So why is it that a) all firms don't do it, b) the ones who do only do it on some occasions and at inconvenient times c) companies only feel the need to do it when you withdraw as opposed to deposit

Hills are just very professional pal and very compliant with GC etc....

Not much wrong with it - if you want an honest, fair bet with an honest, fair bookie they are the ones to use.

Send your stuff in - you will have the dough by Wednesday.

I agree with that turtleshead but Credit Card betting should be made illegal anyway by the British Government - ****ing joke you are able to do it in my view.

Also withdrawing cash on a Credit Card should be banned.

Net deposits should be met on all cards.

I going to ask them to give it to a charity in my name rather than send them my passport details if they don't comply with my request to have it returned to my card. I won't be using them again anyway. It was 3 yrs since I last used them as do 95% on here

Give it me if you want, you must be loaded.

I do a lot on here up and down like a lot of people. Best month up 11k worst month down 9k. Try to make a grand a weekend and usually make 25k a year

ignoring the fact that they may have only asked because you're wanting to withdraw, why don't you want to send personal details?

Obviously I'm not full time on here. I probably spend more time here than the 40 I spend working

You resgisterd a card, most likely Visa Electron which is available to under 18's which automatically flags you for a age check. HTH.

I use this account once in a blue moon. I intend on closing it so don't wish to send personal info to a company that I have no intention of dealing with again even if they occasionally go best price on oddschecker. I appreciate the details would be safe but i don't want to do it allied to the hassle of faxing, scanning etc. (I am aware of the irony that I have spent more time complaining about it than it would take me to comply)

I must admit I think every firm should require all of this stuff by law before you make a deposit.

Be a fair easier world if it was like that. Think the Coalition are on about something like it if firms want to offer bets to UK customers.

I can't see them agreeing to that, tbh. Very few people would bet if that was the case!

On unders here, because the last time Xabi Alonso was missing at home for Real they struggled to break down Sevilla and only won 1-0.

Wrong thread haha

Just make things very straight forward wouldn't it.

I can see this lads problem and view:

All fine to deposit and punt your money off with no questions, as soon as you want money back they want this and that etc... It can takes months with some firms, try BWIN - took me 6 weeks to get £200 back and I had total deposits of £600.

They still send the usual rubbish Sent them this.

Listen you may think I'm being difficult but I have been gambling for 21 years and the only time i have had to provide this information was for betfair KYC and I did that in person at an information night to avoid faxing, emailing etc

As I have pointed out I don't want to be victim of identity theft and will not provide this information so you can donate the money to a charity that is associated with the eyes/blindness and close my account.

Thanks for the hassle

You might also send me on the receipt from the charity

I can't see them agreeing to that, tbh. Very few people would bet if that was the case!

Almost certain to be introduced. Who do you think has to agree to it anyway?

Their only option will be to comply or not offer services to UK customers ie no adverts, not on oddschecker, nothing in RP , no sponsorship etc etc.

Can you not get a quick cash voucher and go in a shop tomorrow and the cash pal?

Once they put a withdrawal block for AV check it applys across all channels.

Banks, come off it, can you seriously imagine thousands of people ringing up to open a new account on the day of the grand national / cup final etc, and being told they can't unless they can supply proof of bank statement, utility bill, passport, driving licence etc, which will be at a weekend so they probably won't have access to a fax machine, scanner etc.

No way!

Correct TH.

you can go intoo any hills shop and show your id there no problems a quick call from the staff and its sorted

Well you are correct th.

Does everyone who wins on the National after opening a new account for it have to send this stuff in though to get the winnings? Remember most folk put about 10 e/w bets on so most must get some sort of return.

turtleshead it will happen for sure.

Read the governements remote review consultation and you will see their intentions.

http://www.culture.gov.uk/images/consultations/remotegambling_consultation.pdf

The government have repeatedly confirmed that they will be taking steps to bring overseas betting operators such as WH into the fold. The fact that WH comply with UK legislation already is their choice and not one that they are required to do.

Your scenario is not correct anyway for 2 reasons. Firstly the requirement for age verification is not at the time of opening the account as the OPs case shows. Secondly most people pass age verification automatically due to their bank details etc.

Banks, I can just imagine the betting shop staff having to explain to a queue of 50 people on grand national day that they have to supply all those docs before putting on their £1.50 ew, nah, don't think so somehow

Totally missed the point ain't you th.

Banks, I can just imagine the betting shop staff having to explain to a queue of 50 people on grand national day that they have to supply all those docs before putting on their £1.50 ew, nah, don't think so somehow

TH as barrabrava says you have completely missed the point.

We are talking about remote betting not high street shops.

turtlehead the forum clown totally missing the point

has this ever happened before!!!

So you seriously think that the government are going to introduce big gambling restrictions for foreign companies or those based abroad, due to security reasons, but yet these measures which are deemed to be so essential (presumbably to deter money laundering, fraud, crime, etc) do not need to apply to high street shops where anyone can walk in, and place a big bet in cash with no questions asked

How does that work, exactly?

You cannot do that anymore pal - all Bookmakers are meant to report any cash they think is moody, like Banks.

I know this ain't always going to happen but they are meant to.

Been a few cases where Hills staff have had to give evidence of money laundering from heavy Criminals.

Aha, madlung, has daddy bought you a calculator yet?

£336 winnings minus commission = how much?

(helpful clue - it isn't £636 )

turtleshead the restrictions that are likely to come in will mean that remote operators based overseas will have to comply with regulations that apply to UK businesses. These are not so much designed to increase security rather to protect UK businesses from "unfair" competition.

Most other countries already do this to a far stricter degree than UK. Some go as far as banning all overseas gambling websites.

Barrabrava is right in what he says. All bookmakers have certain reporting requirements as conditions of their licence.

Just see turtleshead as a Cashier in a Betting Shop:

Dodgy bloke walks in - sticks 2k in used notes in FOBT, spins £1 on black and prints ticket off.

TH pays him out with nice fresh 20's and does not question at all why the geezer did what he did.
Pillock.

Be doing a lot of people a favour banning a lot of firms from offering bets to UK Customers would this Government.

Would not be a daft idea to make them all be based in England as well if they want to offer bets to English based customers online ( I don't mean Gib either) as jobs are leaving English soil more and more due to these tax laws.

Another mess from Labour.

They will make it so that you might as well be based over here.

If they get the final piece of the jigsaw in ie taxing at the point of consumption then it will actually be a hindrance not to be in the UK.

That right banks.

That would be a pretty major thing though wouldn't it?

It would and I guess that they will see how the licensing goes first.

On the flip side though the protectionism offered by other countries such as France to their own businesses is immense. The UK would only be catching up with them.

The whole issue of Gib, Malta etc is a bit of a nonsense really. Most forms there are UK firms in all but name.

firms

Actually there are shops near me where you could do EXACTLY that, barra, (or very simmilar) the staff couldn't give a stuff so long as you dont try to get £50 on a football team which has shortened from evens to 10/11. I don't doubt for a minute that this applies elsewhere in the country. I don't really see why this requires name calling from you, I expect it from madlung because he is a moron who has a grudge against me.

Where did I mention that I would do that, out of interest?

Because you seem to think you know everything about everything connected with gambling and if anyone has different view then we get the "i have been gambling over 20 years and always show a profit so there" line.

I don't care how much you make or if you are right or wrong - just be capable of a decent debate at times.

That info provided by banks is very interesting to read and it makes a lot of sense the points it makes. I think in New Zealand you can only bet with the TAB - pretty good, obviously lack of price/market competition but at least money is not leaving New Zealand like it is here every minute of the day to firms who are basically unregulated and have no interest in the Customer or Sports they are taking bets on.

I don't think I know everything from gambling, far from it. Where did I say I had?

As far as mentioning I've been betting for 20 years and shown a profit, I can only recall saying it a few times, usually when some mug has a go at me over a tip which I've given out that has lost, like the villa one at man city. Again if you can point to another instance, feel free

And I'm perfectly capable of a decent debate, I have done so on many occasions.

I don't know what I've done to annoy you, tbh.

Some bookmakers won't let you deposit now until you have produce ID etc. Its like anything if you don't like it vote with you feet and don't use them!!!!

Your cocky lines on the Tamworth v Newport thread were enough for me to form an opinion about you.

"You are a ramper"

"I laid the "fix""

All cocky attention seeking behaviour in my view. You did it again before with your humiliating comment that people need to provide ID in order to get a bet on in shops. You appear to have no forward thinking and just dive in with the first thing that enters your head.

You still ain't replied to my question about people needing to provide ID etc.... for there new accounts for Grand National winnings.

Ah, so that match is what this is all about.

I'd never seen you on here before, and suddenly you appear with supposed "info" on a dodgy game. This has happened on dozens, in fact probably hundreds of occasions previously, and is (almost without exception) designed to drive down the price of an outcome by making people think that they are betting on a fixed event, so that the originator of the thread can lay off for profit. Same as next manager markets for that matter. So yes, I do get a bit annoyed when that happens. Nothing whatsoever to do with "cocky attention seeking behaviour", actually. If it wasn't your intention to do this, fair enough. But in my experience (am I allowed to say 20 years without looking arrogant ) 99%+ of the time it is. Hence my response.

Out of interest, if you think so little of me, why did you try to add me as a contact

Because I was attempting to have a conversation with you about it but all you seemed to be able to say to me was "I laid a fix".

I had over 200 posts when I said that - a quick search of my username would have simply put your theories to bed. Some of us do not live on here, you were saying "I have never seen you before" etc... A simple search was all you needed to do but yet again you jumped in head first and did not do any research at all.

Still no reply to my question posed 45 minutes ago as well.

By the way it as not info - it was common knowledge between many people that these bets were going around. It was on various Football forums from midday.

It was not a very well kept secret if it was meant to be a fix.

Oh yes and you reckoned Betfair have live pictures of every football they cover in running, which as anyone who has worked in punting will know (especially football) is absolute garbage.

Okay, fair enough, I got it wrong. Like I said in 99% of cases I would have been correct. And not every one of them has zero posts before attempting the scam. I'm still facinated to discover why you wanted to add me as a contact based on this conversation where I accused you of ramping

I'm not sure which question I am supposed to answer - you claim 45 mins ago - the post made at 21.05 doesn't appear to have one - please clarify and I'll be happy to.

Can we call a truce yet - I don't believe in bearing grudges in general.

With regards to the live pictures of all football games, if they don't have people watching them, how on earth would they be able to suspend in time?

Running ball/safe control - other scouts etc... Look at bet 365 now - do you think they have pictures for every match on there, they don't. Stacks of matches are traded now without pictures - it may sound odd to you but this is the truth.

All the best anyway, you have worn me down.

I'm with the OP on this

Firms should warn you before you deposit money that you will have to show passport etc in order to use your account
I deposited money with spoilsports on a credit card - they suspended my account until i sent passport details in - i said that i have to be 18 to have a credit card so whats your problem ! Obviously that made no difference
Its been easier recently to get a mortgage than bet with some firms

Paddies still have i think £300 of mine (they suspended my account 12 months ago so i cant even check the balance) I think its an absolute fcukin con - i cant get my £300 back unless i send my passport in, a copy of the credit card and some other boll0x

p.power done the same to me. i wouldnt have bothered opening in the account if id known id have to fax off a copy of my passport.

Had my hills for years and had no problems

Had a good day yesterday on football withdrew money to neteller and followed up on good night at basketball.No money landed in neteller so i go on live chat now its all hit the fan they want documents ive sent utility bill , driver licence and birth certificate and it aint enough been at for a few hours.Lets see what happens now.

I asked for the withdrawal to go back in my account so i knew where it was and they done it no bother and im still allowed to bet.So this is fair yeah i can bet but cant withdraw.I could be underage but they dont care about me betting but wont give me my winnings.

By the way, anyone know the magic to increase the limit with them?

Nope but seems like they wont allow me to withdraw yet but say i can keep betting and this is meant to be a serious company.

Ronald: I have checked on your account and see that our Security team is asking for you to send us the following documents for withdrawal procedure:

Ronald is letting me play live blackjack and all things but because i may not be old enough i cant withdraw.

I use Billy Hills a lot and have never been asked for any verification.

Is this happening a lot now.

Having not withdrawn from Hills before I just tried. No problems so far.

I have used for years and never had problem but tried to withdraw a decent figure one of the biggest ive p[rob done and get all this chit.I have been sending forms of id all morning and it went from 2 hours to now wait 24 hours.The live chat dont really have any clue they just take the id etc and pass on to security.They are letting me bet though and not withdraw until my age and address is verified.How can they still let me bet if i may be underage.

I have done many withdrawals and deposits so dont really understand whats going on and all they say is we have put hold on withdrawals.I said can i still gamble he said no but i clearly can but i dont really want to have any bets incase they win and void them.Because if they lose they as hell wont be void

There are some compliments here about this firm .

Here is a different slant.

Recently my son aged 26 decided he had a problem with gambling ( he did have ). He had a number of accounts across the market having taken advantage of free bet offers etc. He contacted them all to self exclude .No problem swiftly done , including here  on BF except the firm involved in this thread. They were extremely obstructive to his self exclusion which took a number of HOURS to achieve.

Ive googled this problem and it seems its happened to a few people.Hopefully get this resolved but if next email is bad news i can see myself going to my local hills and taking the figure i am owed right out one of their FOBTs im sure i could drag one of they fckers out the shop with a toe truck.

I could also go on poker and lose it all to a mate but then probably get closed for fraud.I asked to speak to security directly , unfortunately no is the answer.

Im waiting on chelsea tomorrow for a 7 fold if this comes in it will be worse

Just tried to chat again there is now 53 in the queue for age verification alone

How many accounts got hit last night because they backed Madrid i wonder.

Finally got it after telling them i was a bit of an addict and was asking if i should go red or black on roulette so got put on supervisor.They banned my account let me in to make withdrawal and then didnt even ban my account so i know what KFP means by that his son could not get banned.


This is after all the sh1t i spoke to them

Connection resumed.
Jay: Please try to make the withdrawal again.
me: i can see it now and made it
me: can you finilize at your end
me: also will i be logged out for good
Jay: Let me check on that.
me: thanks
Jay: Thanks for waiting. The withdrawal has now been released.
Jay: Would like to proceed now with account closure?
me: thanks will i be logged out or can i check my bets
me: i will keep open and see how bets go
me: if this is ok
Jay: Should you want to keep your account open, I want to confirm if you are comfortable with the level of your gambling and takes responsibility for the transactions on your account, please?
me: yes i will take responsible and bet only what i can afford
Jay: Okay. Your account remains open as requested. However, should you need assistance, please don't hesitate to contact us so we can assist you immediately.