New Posts For Thread: What happens to bets on others if bets on Novak are voided?https://community.betfair.com/tennis/go/thread/view/94186/31742147/what-happens-to-bets-on-others-if-bets-on-novak-are-voidedSo, if Novak doesn't start the tournament anyone who has bet on him gets their money back. What happens to people who have bet on say Medvedev? He's currently 3.0, do these odds stand or would there be something akin to a Rule 4?Wow that's terrible mate. terrible it should happen in the first place but to take so long to resolve.....I question why the help department are called so because they offer no help whatsoever.https://community.betfair.com/tennis/go/thread/view/94186/31742147/what-happens-to-bets-on-others-if-bets-on-novak-are-voided?post_id=561847827#561847827Wow that's terrible mate. terrible it should happen in the first place but to take so long to resolve.....I question why the help department are called so because they offer no help whatsoever.Sat, 22 Jan 2022 08:03:54 -0600Their customer service has gone down the pan, there's probably a few decent staff that know how betting works and will help, but you need to get through the frontline to talk to them. I emailed the CEO yesterday afternoon, found his email online, withttps://community.betfair.com/tennis/go/thread/view/94186/31742147/what-happens-to-bets-on-others-if-bets-on-novak-are-voided?post_id=561847601#561847601Their customer service has gone down the pan, there's probably a few decent staff that know how betting works and will help, but you need to get through the frontline to talk to them. I emailed the CEO yesterday afternoon, found his email online, witSat, 22 Jan 2022 07:22:31 -0600That's absolutely awful. The fact that they wouldn't even cancel the unmatched bets is disgusting.I had been on holiday with nothing in any market when they closed my account. However, imagine my feeling when I returned home to find my account (withhttps://community.betfair.com/tennis/go/thread/view/94186/31742147/what-happens-to-bets-on-others-if-bets-on-novak-are-voided?post_id=561846905#561846905That's absolutely awful. The fact that they wouldn't even cancel the unmatched bets is disgusting.I had been on holiday with nothing in any market when they closed my account. However, imagine my feeling when I returned home to find my account (withSat, 22 Jan 2022 03:22:37 -0600A few months ago they suspended my account for affordability checks. I immediately sent off my documents and requested they unlock my account as i had £26000 of unmatched bets in the system. Not only did they refuse to unlock the account they wouldnhttps://community.betfair.com/tennis/go/thread/view/94186/31742147/what-happens-to-bets-on-others-if-bets-on-novak-are-voided?post_id=561846845#561846845A few months ago they suspended my account for affordability checks. I immediately sent off my documents and requested they unlock my account as i had £26000 of unmatched bets in the system. Not only did they refuse to unlock the account they wouldnSat, 22 Jan 2022 02:02:25 -0600They should have some financial incentive to do so. This can't have been cheap for them.https://community.betfair.com/tennis/go/thread/view/94186/31742147/what-happens-to-bets-on-others-if-bets-on-novak-are-voided?post_id=561846267#561846267They should have some financial incentive to do so. This can't have been cheap for them.Fri, 21 Jan 2022 18:11:15 -0600Yes not a great experience, just glad they got there in the end, be interesting to see if they make changes for the French if it's the same situation.https://community.betfair.com/tennis/go/thread/view/94186/31742147/what-happens-to-bets-on-others-if-bets-on-novak-are-voided?post_id=561845909#561845909Yes not a great experience, just glad they got there in the end, be interesting to see if they make changes for the French if it's the same situation.Fri, 21 Jan 2022 15:20:29 -0600Good to hear as well. £20 compensation for s**ting a brick ain't exactly great, but at least it's considerably better than having a -£4k balance.https://community.betfair.com/tennis/go/thread/view/94186/31742147/what-happens-to-bets-on-others-if-bets-on-novak-are-voided?post_id=561845861#561845861Good to hear as well. £20 compensation for s**ting a brick ain't exactly great, but at least it's considerably better than having a -£4k balance.Fri, 21 Jan 2022 15:06:21 -0600All sorted here too. I didn't realise when they wiped half my bets yesterday, but they actually credited my account with £20 as goodwill, at the time my balance had just gone from positive to -£4K!https://community.betfair.com/tennis/go/thread/view/94186/31742147/what-happens-to-bets-on-others-if-bets-on-novak-are-voided?post_id=561845711#561845711All sorted here too. I didn't realise when they wiped half my bets yesterday, but they actually credited my account with £20 as goodwill, at the time my balance had just gone from positive to -£4K!Fri, 21 Jan 2022 14:28:24 -0600Really pleased it's all sorted for you as well. It was obviously a difficult operation for them to unravel all the affected bets and take on the liability themselves, whilst keeping the profitable side of it unaffected. They do lack the ability to cohttps://community.betfair.com/tennis/go/thread/view/94186/31742147/what-happens-to-bets-on-others-if-bets-on-novak-are-voided?post_id=561845585#561845585Really pleased it's all sorted for you as well. It was obviously a difficult operation for them to unravel all the affected bets and take on the liability themselves, whilst keeping the profitable side of it unaffected. They do lack the ability to coFri, 21 Jan 2022 13:52:28 -0600Looks like its now been "untangled" as you say but slightly concerning they couldn't advise that work was still being carried out on the market at that point. Was eventually amended around about 2 & all of my previous bets throughout the week appearehttps://community.betfair.com/tennis/go/thread/view/94186/31742147/what-happens-to-bets-on-others-if-bets-on-novak-are-voided?post_id=561845475#561845475Looks like its now been "untangled" as you say but slightly concerning they couldn't advise that work was still being carried out on the market at that point. Was eventually amended around about 2 & all of my previous bets throughout the week appeareFri, 21 Jan 2022 13:18:03 -0600