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Just Checking
04 Mar 17 16:55
Date Joined: 25 Jun 06
| Topic/replies: 31,257 | Blogger: Just Checking's blog
Can you please allow just the cancelling of all bets?
I totally understand why you lock the markets, no new bets etc, this is good.
And it's great you for example cancel all the bets correctly for markets that go in play, this is also good.

But you do NOT do this for keep bets:
If there are keep bets, they will still be there when the site comes back up, so they will be hoovered instantly.
So the customer is sitting there for possibly an hour knowing this is going to happen and can't do anything about it.

The solution then is to always allow the customer to cancel an unmatched bet whenever possible. After all, it's their money at risk.
Cancelling a bet is surely the most basic thing, especially at an outage, and not being unfair to other exchange users.

You know this makes sense!
Pause Switch to Standard View When exchange outage and bets locked out
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Report AscotKnight March 4, 2017 5:56 PM GMT
I thought that I had cancelled my bets stuck during the outage, only to see that they had been matched at around 4.15. The people matching these bets are actually committing fraud and should be referred to the Gambling Commission.
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