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09 Oct 15 19:33
Date Joined: 01 Aug 03
| Topic/replies: 8,923 | Blogger: wit-ham's blog
have to keep logging back in roughly every 1/2 hour why?
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Report wit-ham October 10, 2015 2:11 PM BST
Your session has expired and you have been logged out
Report tommycockles October 10, 2015 2:52 PM BST
might be worth a try....go to 'my account' 'my details' 'security settings' and have a look at the setting on 'logout preferences' you can alter it up to 4 hours if it is set too low.
Report wit-ham October 10, 2015 3:23 PM BST
Your session has expired and you have been logged out

will try that tommycockles
Report wit-ham October 10, 2015 3:25 PM BST
It did say 4 hours but have redone it thanks
Report wit-ham October 10, 2015 4:29 PM BST
Your session has expired and you have been logged out

not work TC
Report wit-ham October 10, 2015 5:43 PM BST
Your session has expired and you have been logged out
Report wit-ham October 14, 2015 7:57 PM BST
Still happening seems to be after a refresh

anybody else having this
Report undecided October 23, 2015 11:55 PM BST

Just got logged out tonight automatically, for the first time since joining (barring site problems of-course).
13 Years of spending all day, most days logged in, never a problem, suddenly it's a problem?

How about extending the 4 hours max option to 24 for those among us who are still able to take responsibility for ourselves ,which I know is asking a lot in these modern "ppi I was too thick to know I was being ripped off" times?
Report Bloggsville October 24, 2015 5:16 PM BST
I have the auto log out problem too.  Agree with all comments on the issue.  Generally happens after a few hours of inactivity but the concern is the site just hangs or even appears to be working but in fact you have been logged out.  Tell us we have been logged out.    On the issue of missing bets I have this too and it may be script not finishing.  If a script is slow and you try something else then the script will cancel.  Old site was fine doing this.  Maybe the auto update will cause slow scripts to cancel.  Seems to be worst when I amend an existing unmatched bet - just returns a message that 'the following bets could not be placed' but there are no bets in the list - I could go on.
Report Fabulous October 28, 2015 10:46 PM GMT
Seems to log me out after what seems like 2 minutes, getting absolutely sick of it.
Report nc November 10, 2015 9:10 AM GMT
I can see my balance. I go to place a bet & it tells me i must LOg IN ¬
Report LP November 11, 2015 11:21 AM GMT
auto logged out a couple of times within a hour. very annoying!
Report jammy-666 November 21, 2015 9:50 PM GMT
tried to get on Liverpool match in running but didn`t take bet because it had logged out by itself then tried to go to Galatasaray match in running and same thing happened this new   site is rubbish and is costing me a fortune must be a new government scheme to keep everybody under the thumb
Report nc November 27, 2015 4:32 AM GMT
Every day I log in
see my balance ok
try to bet & it says I must log in

Why this gremlin never fixed ?
Report Fabulous December 10, 2015 10:55 AM GMT
Still happening, so bloody annoying Cry
Report Fabulous December 14, 2015 7:44 PM GMT
Still get logged out of The Forum after a minute or 2 on my phone.

When I log in on my laptop, it won't accept my details at first attempt, and when I type in my password it isn't hidden on screen, which is far from ideal.

On my phone, I have to log on to my Sportsbook App to log into my exchange App, the Exchange App won't let me sign in on it's own.
Report LP February 6, 2016 3:24 PM GMT
The site keep logging me out when open a new market. Betfair please look at the issue!
Report Fabulous February 10, 2016 8:22 PM GMT
Would somebody pleeeease look into this, or at the very least acknowledge that you're looking into this.

Many thanks.
Report buzby February 10, 2016 8:32 PM GMT
continually having to log back in .please let us know whats happening.
Report DaSizzler February 11, 2016 7:41 PM GMT
same here annoying as fook
Report wroughtironronn February 12, 2016 8:57 PM GMT
it's started logging me out  frequently, especially whe moving to a different sport - so annoying as it hasn't done it before
Report wit-ham February 20, 2016 3:37 PM GMT
keeps logging me out when switching between markets
Report db3ar February 27, 2016 3:33 PM GMT
I had issues logging in today/yesterday.
When logged in, select horse market, page appears with top section missing, when you attempt to place bet, log in pop appears.
Spoke to live chat, they deny there is any issue.
This appears on both Chrome and IE11
Very poor customer experience,
Report Gud-piggy February 29, 2016 7:43 PM GMT
I am facing the same issue. When I click and open market in new tab, it shows my balance but I can't place bet and it keeps asking me to login 100 times a day.

Even if I click login and put my username password, popup comes back again and asks to login, have to do it several times to get betting enabled. This issue happening since Betfair updated site to new platform. It's more than 6 months now, and Betfair can't fix it, so damn annoying..

Report Gud-piggy March 1, 2016 8:38 AM GMT

Betfair Login Issue

When you click on a new market and open it on a new tab, Betfair logs you out. Can see balance, but cannot place a bet, popup comes up asking to re-login. You can bypass this issue by reloading page, and you will automatically get logged in, won't need to enter username/password if you reload, retry reload on failure. Reloading takes time and may cause you to lose the best opportunities.

Forum link sent to BetfairCS via twitter, and their technical team is probably working on it. It's not cache or browser history issue, even if you clean everything, it keeps happening again and again. It's happening on all browsers, using Mozilla Firefox, and tested on Chrome, same result. Hopefully, it will get fixed soon, it's more than 6 months now.

Please reply, if you are experiencing the same.
Good luck everyone :)
Report the whizz kids March 1, 2016 10:08 PM GMT
It's every day and seams to be getting worse and near impossible on Aus markets, it took me 20 mins the other day to get logged on to the Aus v N.Z cricket match. I don't even have to open a new tab for this to happen as I am clicking on a market straight from the home page. The other problem is by clicking on a market and then half the screen turns yellow. AngryAngryAngryAngry
Report the whizz kids March 1, 2016 10:13 PM GMT
Report the whizz kids March 20, 2016 9:28 PM GMT
I have since spoken to Eman from Betfair and he has this was his his words,
-Eman: I understand that there are a number of users encountering issues and that is why I will be escalating this to our technical team to investigate this further. I do apologise for this hopefully we will be in a position to offer a resolution to this.
Report Gud-piggy March 21, 2016 5:17 PM GMT
Issue is back again, and its even worse. Keeps logging off when new tab is opened, and top yellow bar which shows balance and other important links, getting disappear. Betfair having no clue how to fix this, ridiculous!! ScaredCrazy
Report VardonVoo. July 11, 2016 6:09 PM BST
I was logged out the other day not long after placing some bets and with further bets pending - this could have been a disaster. I raised it on the Help Chat and they seem to be unaware of any issue, which is really worrying. I too sometimes find the "log in" box appearing in place of the betting slip on some tabs whilst still actively having been logged in on other tabs for several hours without a problem. Clearly BF know this issue exists,so it disturbs me greatly that their Chat Hosts are given no information or guidance, or that the Techies appear to deny it, even to their own staff.
Report VardonVoo. August 3, 2016 9:37 AM BST
Other posters have suggested logging in to the forum in Incognito Mode in Chrome, or its equivalent in other browsers. Interesting that BF refuses to acknowledge the problem.
Report the whizz kids August 8, 2016 5:18 PM BST
It's back again.AngryAngryAngry
Report Cosmic Horizon February 21, 2017 6:47 PM GMT
Anyone still having problems with this?  For the past few days it's been logging me out after a few hours.  I get a pop up saying my session has expired.  Think I was on for 4.5 hours today before it logged me out.
Report Fangsy February 22, 2017 9:24 PM GMT
I get the same Cosmic.  When it happens half way through placing bets it isn't ideal...
Report Cosmic Horizon February 28, 2017 6:43 PM GMT
Even when I just placed some bets to be matched, I get logged out almost immediately afterwards.  I have had betfair on for hours, but has only been happening for me the past 2 - 3 weeks or so.  Betfair apparently are completely baffled.
Report brentford March 19, 2017 9:16 AM GMT
Happened to me today less than an hour after activity and was still actively on the site.

On related matter it would be nice to have no auto logout as an option rather than 4 hr max -  or at least 12 hours.
Report brentford March 19, 2017 9:16 AM GMT
*after betting activity
Report brentford March 28, 2017 10:36 PM BST
becomimg a more regular problem currently - even at times within a minute of betting activity,
would be great to hear some recognition of the issue and maybe even a resolution at some point.
Report brentford May 3, 2017 3:13 PM BST
still happening
Report VardonVoo. May 8, 2017 2:39 PM BST
I'm also finding it highly irritating that when you log back in you often have to navigate back to the page you were last on, from some different page instead of it automatically staying where you were before you were logged out. Also, other tabs seem to stay logged out until you refresh the whole browser page - refreshing individual sections of the page doesn't seem to work.
Report VardonVoo. August 3, 2017 4:24 AM BST
Yet again I was logged in, placed some bets, switched to a different tab which was showing my balance, refreshed the page only to find I was now logged out. Raised the issue with CS and was fobbed off with the "it's your browser" excuse. More worringly the chat host made out that BF was not meant to be used in more than one tab at a time. What exchange traders do any of us know that routinely limit themselves to one market?
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