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Srichaphan or Ancic?
09 Mar 13 19:42
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Date Joined: 18 May 03
| Topic/replies: 56,153 | Blogger: Srichaphan or Ancic?'s blog
Betfair are refunding commission today's football because of the problems with the site crashing.

However, there were other sports on at the same time. I had a bet on the rugby which could easily have lost and I would have had no way of getting out of the market. Why do I, as someone who would usually bet on football, but today bet on rugby instead, not get the commission refunded? I think you should be refunding any commission on any market that was in play when the site crashed. Wouldn't that be fair, or as I said on the football forum, are customers who bet on other sports less important? Or is it more effort to go through all the markets which were in play at the time to find out where the commission should be refunded and this is why it is just for football? Or maybe it is because whoever made that decision is not aware of any other sports going on at the same time?
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Report JAS March 9, 2013 9:13 PM GMT
agree
Report SafeJim March 9, 2013 10:48 PM GMT
I've emailed them this same very question.
Report Mully March 10, 2013 1:41 PM GMT
Very curious as to why this was only UK Football specific myself.
Report curious-cat March 10, 2013 1:55 PM GMT
I lost on a rugby match affected by the outage.

Why can't I get rugby commission refunded ?
Report LUCKY_7 March 10, 2013 3:01 PM GMT
I asked the same question.
Report 1.01 Layer March 11, 2013 12:51 PM GMT
I never bet on football, so the outage obviously didn't affect me Confused

They'll still help themselves to half my winnings this week, I'm sure Angry
After all, it's such a well managed, customer focussed site, we're lucky to have it.
Report PeteTheBloke March 11, 2013 7:44 PM GMT
After all, it's such a well managed, customer focussed site, we're lucky to have it.

Especially the new version.
Report Srichaphan or Ancic? March 15, 2013 10:11 PM GMT
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