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18 Jan 13 14:29
Date Joined: 16 Jun 03
| Topic/replies: 5,171 | Blogger: Apologist's blog
A minute from the off trap six appeared.

I had a bet on a race with 5 in the market which suddenly became 6.

Surely my bet should be void?
Pause Switch to Standard View Placed a bet on the 218 at Monmore...
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Report Apologist January 18, 2013 6:50 PM GMT
A very informative response.
Report Apologist January 20, 2013 9:09 PM GMT
Report Betfair Community Manager 4 January 20, 2013 9:41 PM GMT
I have informed the helpdesk of your issue.
Report Apologist January 21, 2013 8:41 AM GMT
Thanks BCM3.
Report Apologist January 21, 2013 11:20 PM GMT
Still nothing.

As above. Placed a bet on win and place markets with 5 runners.

2 minutes later a reserve is shown.

BCM3 could you escalate this to BCM1 please?

Sorry to go above your head.
Report Betfair Community Manager 2 January 22, 2013 7:50 AM GMT
On the case (there is no BCM1 so I'm as good as it gets Laugh)
Report Apologist January 22, 2013 9:14 AM GMT
I know.

Just trying to tug the night shift BCM's strings.

Report Apologist January 23, 2013 1:14 PM GMT
And patiently he waited.

He watched the Spring come and the lawn start to grow.

He watched his wife get uglier and his children continue to drain his money.

Only £30 BCM too but it's the principle.
Report Apologist January 23, 2013 1:26 PM GMT
Happy for it to be donated to a charity Betfair support.
Report Brother Mouzone January 23, 2013 2:37 PM GMT
What's the point of having this forum? I've never used a site before where customers are ignored like this, how difficult is it to answer a question?
Report Betfair Community Manager 2 January 23, 2013 3:26 PM GMT
Apologist - I was assured yesterday it had been dealt with. Sorry sir. Will chase it again (and kick some shins).
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