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09 Jan 13 19:18
Date Joined: 09 Mar 04
| Topic/replies: 36 | Blogger: surprised's blog
Dear Betfair, is it true, that you are closing the old version of your website on January 31 ? If so, maybe you are loosing some customers. I am playing for thousands of GBP every night, on the old version, but the new version of your website is not usuable for me at all ...
Pause Switch to Standard View A rumour or a true ?
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Report IC January 9, 2013 7:52 PM GMT
I think you just mean "unusable" right? i.e. not usable. Regardless of opnions about layout, design etc. the new website is simply NOT SAFE for betting in my experience. It is providing me with misinformation, changing bet stakes by itself, creating additional bets which I never placed etc. It really isn't acceptable. Personally I'm a big fan of the new site's "in-play" page, particularly the way it shows all the football matches with the time elapsed, current score etc, so I find it a shame that I can't use the new site. Speaking of dangerous misinformation, the time elapsed on these matches is often as up to 10 minutes out from reality...

I'm having a raft of issues with the new site (using Firefox) including:

- Matched bets not showing "Profit/Loss" from time to time (1/5 bets perhaps)
- "What if" profit/loss display ignoring previous matched bets, acting as if I have £0 in the market
- After completing or having a bet cancelled a new bet will often remain in the "Singles" tab. This bet will be the same odds in the same market (i.e. backing under 4.5 goals) but the stake will be a random fixed value, usually £5 or £50. The tab will display 'Singles(1)', but in order to make it show up so I can cancel it, I will need to browse around random other markets a couple of times untill it eventually shows up in the Singles tab
- I often have to click links (such as markets, tabs in my Account Summary etc.) twice to navigate, I used to be able to zoom about the site extremely quickly, now I have to be slow and methodical + double click often. This happens on the old and new sites.
- Sometimes when I click on a market (such laying under 4.5 goals) the "What if" Profit/Loss will be displaying numbers based on me backing in the same market rather than laying. Either the lay link has taken me to baking, or the Profit/Loss display is wrong. Either way this is extremely dangerous and makes the new site "unusable" as the topic starter stated.

If the new site just worked I'd be happy to use it, I enjoy several of the new features. The fact is that it is dangerously unreliable and will end up costing me (and others) money. This isn't about rebelling against the asthetics of the new design or something, it simply doesn't do its job like the old design and untill the new site works properly for BETTING then its not fit for purpose and old site should be going nowhere.

I've read the old site has experienced a few issues since the introduction of the new site too, which is a shame...
Report Betfair Community Manager 2 January 10, 2013 7:32 AM GMT
IC - thanks for sorry, and sorry to read it. All this will be given to those working on the new site.
Report IC January 10, 2013 3:57 PM GMT
Well I just hope all the feedback about the new site is taken into consideration when it comes to deciding if/when to pull the old site. Progress is great and I like several of the new features + it helps attracting new customers, but the buttom line is functionality is all that matters for most users when money is involved. I've given the new site a fair go several times and each time I felt like I wasn't in control and my money was in danger. I was only doing simple backing bets with the possibility of a single lay later on in a football match, I can't even imagine trying to do lots of trading on a tennis match or something using the new site, it would be a nightmare since the Profit/Loss indicator is all over the place...
Report PeteTheBloke January 10, 2013 9:53 PM GMT
BCM - what about the rumour that the OP questioned? I still can't use the new site. I have also
sent you many lists of problems with it. And I've tried to be as fair as I can in assessing it.
Report PeteTheBloke January 10, 2013 10:01 PM GMT
Just in case, I tried the Gold Cup on the new site (if it works for one of the biggest races of
the season, it should be OK for me).

Unfortunately, none of the problems I've listed before has been fixed. If you get one of your
programmers to log in to my account and see what I see then you might get somewhere. If he thinks
it's OK as it is, sack him and get someone who can do the work.
Report surprised January 10, 2013 11:30 PM GMT
To: Betfair Community Manager 2; Could you confirm, that Betfair is "switching off" the old version on January 31 ? A simple question, YES or NO. Thank you.
Report hazel January 11, 2013 1:49 PM GMT
nothing changes.

you can give as much feedback about the poor functionality of the new website as you like, but nothing ever changes.

its months and months since some feedback on basic functions, such as those in open bets, were brought forward, yet not one has been brought up to the standard of the classic site.

bcm2, If management want us to use the new site, then please ask them pull their fingers out.

If laddies are successful and able to attract new customers to the other exchange, then the poor functionality of your new website could encourage some to defect.  Perhaps unlikely, but poor show betfair, and not surprising to see your share price hover around 650 pence if this is a sign of what to expect in the future.
Report surprised January 13, 2013 11:29 AM GMT
No one of Betfair Community managers here ? Are you prohibited (by your bosses) to answer my simple question (above) ?
Report RichWill January 13, 2013 4:49 PM GMT
Is there a payout function on the new site yet?  I'm scared to go in and check in case I can't get out again.
Report PeteTheBloke January 14, 2013 7:52 PM GMT
I spoke to the support team yesterday and word is that "the old site will be switched off,
probably country-by-country and probably with the UK being last to go". There were lots of
probablies and maybes and possiblies and couldbes.

In fairness, the support blokes are always really helpful and pleasant. Whenever I come off
the 'phone from them I'm thinking what a great company BF is. It's just when nothing happens
that I end up getting frustrated again. I (once again) gave them a list of moans about the new
site. I hope we'll see all of my problems fixed soon (but I'll not hold my breath).
Report kenners January 18, 2013 11:27 PM GMT
Here is my feedback for you to pass on to your developers. The old site isn't the old site, it's the current site, the site that is in a tried and tested format that works (most of the time). In anticipation of the changeover several months ago I made my first attempt to use the new site and gave up. Why have you developed something that is worse than it currently is? It simply does not make sense. I read through several threads on here and all the issues I had been having in my short foray were stated on here along with a load more.

I took the view that why should I bother wasting my time telling betfair what is wrong with the the changes to their product when as their customer I didn't ask for the changes in the first place. A few months later I decided to try again to use the new site, this time with a much more positive attitude. I think I even last half a day before giving up and reverting back to the current site. I simply cannot be bothered with the new site for horse racing betting and have since decided that when the change is made I'll go elsewhere. It is such a shame but hardly surprising and the reoccurring community tab thread on the horse racing forum is testament to a company's selective hearing when it comes to listening to its customers.
Report TedButler January 19, 2013 1:31 PM GMT
I can't use the new site at all, I absolutely detest it, and I won't find it difficult to stop using Betfair if I'm forced to use this utter crap
Report Brother Mouzone January 19, 2013 3:07 PM GMT
I've been using the new site every day for periods to see what's happening, it improved at the beginning of December but something has been changed in the last couple of weeks that has made it unusable again, the green and red update issues and betslip problems are back.
Report Betfair Community Manager 2 January 21, 2013 11:03 AM GMT
The old site is not being turned off on January 31
Report kenners January 21, 2013 11:05 AM GMT
when is the planned switch?
Report Betfair Community Manager 2 January 21, 2013 11:10 AM GMT
kenners - there is no date confirmed. Still working on fixes and responding to feedback.
Report hazel January 21, 2013 12:23 PM GMT
bcm2 could you give some idea of the timetable to fix bugs and respond to feedback?

The new site which you promote as the default site is poor in its functionality, particularly for managing unmatched and matched bets, and in other regards described by users, and the longer you leave it to fester, then more negative impact it is having.
Report Betfair Community Manager 2 January 21, 2013 12:49 PM GMT
hazel - not really as it's a bit of a movable feast. As far as is humanly possible, everything I see on hear is copied to those involved (so, believe me, the depth of feeling from here is known). We've also had user groups and other contacts (ie email, calls etc). It's being worked through.
Report Brother Mouzone January 21, 2013 1:40 PM GMT
Is there any chance of any communication or updates on here from the people working on the site?

The new site has been online for quite a long time now and a lot of the problems pointed out last year haven't been fixed which is worrying, is our feedback taken on board at all? there are so many more people having issues than who have posted on the betfair forum, talking to people irl and looking on twitter, facebook groups, other forums etc there is a large number of people talking about how the new site is unusable, I think they just assume the people designing the site know what they are doing and will fix it! so don't bother contacing betfair directly.

Is the new site being used daily by the people who designed it and are working on it? can it be improved in its current design? Is it likely that the new site won't ever be as fast at updating markets and the betslip as the "old" site?
Report Betfair Community Manager 2 January 21, 2013 1:59 PM GMT
BM - I'll try and get some updates for you
Report Brother Mouzone January 21, 2013 2:01 PM GMT
thanks BCM2
Report Betfair Community Manager 2 January 21, 2013 2:04 PM GMT
BM - will add that other forms of feedback, such as you mention, is included. And the guys working on the site use it. With so many people it;s hard to reply to every comment etc, but a round-up is something I'll try and get
Report PeteTheBloke January 21, 2013 2:21 PM GMT
BCM2 - we can only wish that Dev1, Dev2 and Dev3 were as good as you and the other BCMs. I've known a few
coders in my time and it's amazing how many of them think that users are just a problem to be ignored. Sod
the fact that users pay the wages.
Report brassneck January 30, 2013 10:59 PM GMT
If they pull the plug on the old site im out for good.
Report madhatter January 31, 2013 6:53 PM GMT
i tend to be of the same mind as brassneck.
i am totally pissed off that, every time i log in, you direct me to the new site.
I hate the new site and every time i try to use it i end up reverting to the old one because the new one is **** and difficult to understand/navigate.

I have been here 10 years today and never been so fed up with the site as i am now.
The liquidity, the forum and the old site are the only reasons one would stay. 3% commission beckons.....
Report Brother Mouzone February 7, 2013 1:13 PM GMT
I'm a bit worried now what they might be but is there any chance of any updates on the exchange progress now the sportsbook thing thing is up and running?
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