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johnnyquid
05 Jun 11 22:30
Joined:
Date Joined: 19 Jan 11
| Topic/replies: 67 | Blogger: johnnyquid's blog
Hello, I am a customer from Bulgaria. From 3-4 days I have very big problem with lag on API. I am using ATG Pro Software. I made a short video on youtube to show you that I have very big lag with you guys. Here is the link:
http://www.youtube.com/watch?v=PZ4aXe0Fa0s
I  am asking the technical support for a help so you should undersand what is happening: In @ 55 second from the end - I submit a bet for waiting on the queue - you can see that I click to cancel the bet - the circle showing it and the bet is canceled after 10-11 seconds. I am not the only one having this kind of troubles. I tracert API.Betfair.com and I see this results:
Here is a link in AGT Pro forums to see the result of tracert, to see our problem - its not only mine:
http://www.geekstoy.com/forum/showthread.php?t=5467
I've noticed that his command section is on german so he is from Middle Europe and have no relation with me!
One more related link:
http://www.geekstoy.com/forum/showthread.php?t=5456
Please take a close look at the posts and the videos. We really have a problem!
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Report Pawcias June 13, 2011 4:07 PM BST
API for non UK users still doesn't work properly :-(
Report bababa June 13, 2011 5:23 PM BST
I have a question to Betfair Community Mangager. Are you working on that problem? Because it seems that nothing has changed at all. Is this how you treat your customers? The service you offer do not allow us to trade because of terrible API time responses, which in my case reaches even 50 sec.!!! And also because of that Geeks Toy freezes for 5-10 sec. every minute.
How long does it take???????
Report Pawcias June 13, 2011 8:04 PM BST
This dividing for UK and rest of the Europe users, means they can trade, we have to take a longer breake. These delays of placing, modifying and cancelling bets are horrible.
Report liviu651 June 13, 2011 10:32 PM BST
same problem here...since 3 weeks now...this afternoon(13 june) was awful, it took sometimes 15-20 seconds to cancel a bet.
Report albertasrun June 14, 2011 1:14 AM BST
for me is now a point where i ask myself what is this for a customer service.nothing changed.why is it not possible like on the 06.06.2011 in the evening to change 195.2.22.49 ae0-1702-xcr1.fra.cw.net to 80.91.247.90 ldn-b5-link.telia.netwhere everything was ok !!! take out this FRA.

here another short video from today.it´s still a nightmare to trade or just place a simple bet.

http://www.youtube.com/watch?v=uNzFj9PFHGI

I know it's not your fault Betfair Community Mannager 2.there is a solution and name of it : 80.91.247.90 ldn-b5-link.telia.netgive us this ip/dns till you repaired the fra.cw.net

now there are days , weeks that betfair know that problem but no information how much time they still need an for most of us bf had enough time.
Report Betfair Community Manager 2 June 14, 2011 9:34 AM BST
Hi

I've asked the team involved in this for an update:

"We’re really sorry that this has taken longer to fix than we would like. The problem is out of our hands, but we are working closely and continually with our third-party providers and we want a resolution as much as our customers.

We regret the obvious inconvenience it has caused and would like to thank you for your patience."
Report johnnyquid June 14, 2011 11:42 AM BST
Yeah. Tank you for your patience, but I will take the Premium Charge too. Why should I care that my customer who pay Premium Charge may lose couple of hundreds in one of these freezes...
Report disgusting June 14, 2011 4:52 PM BST
also confirm the refresh from italy .. for over 2 weeks increased from 70ms
380ms blocks to refresh even more than 1 second!!
regards
Report Aron80 June 14, 2011 6:55 PM BST
from Serbia also, very very bad API in the last 2 weeks :(
Report hudri June 14, 2011 8:29 PM BST
same problem from Austria, it is nearly impossible to trade Sad
Report Pawcias June 15, 2011 6:00 PM BST
Its all ok, excluding 18.00-22.00 CET. Can you fix it sincerely?
Report jjjjj June 15, 2011 6:06 PM BST
its laggy for me, even when i use the normal interface. doesnt matter if i use ff or ie.
Report engl June 15, 2011 6:33 PM BST
Im trading on dogs api is moving like **** last 3 weeks especialy last 3-4 days.Im from Romania.The response times till Frankfurt are ok, the problem must be after Frankfurt, so countrys from Eastern Europe ( third world ) are connected trough Frankfurt.Hope you care about this issue Betfair
Report engl June 15, 2011 6:46 PM BST
Betfair Community Manager 2
Take out that FRA and then we will have a chance to trade propertly.
Report dionio June 15, 2011 6:52 PM BST
same here, trading is almost impossible!
Report Pawcias June 15, 2011 6:56 PM BST
Cheers from Poland!!!

I think i will start to use UK VPN to connect UK Betfair servers. There is no other way to trade normally.
Report engl June 15, 2011 6:57 PM BST
not only almost imposible, is realy imposible. betfair fix this......
Report albertasrun June 15, 2011 7:00 PM BST
Please let your third-party providers know that this is a shame after so many weeks.It´s getting worse day by day - next video from today - ping 60000 !!!!!!!!!!! what the hell are they doing ???

I expect an answer now why we dont get 80.91.247.90 ldn-b5-link.telia.netuntil they have fixed it with  195.2.22.49 ae0-1702-xcr1.fra.cw.net .

look at this : http://www.youtube.com/watch?v=U7VEJXKrxS8
Report engl June 15, 2011 7:01 PM BST
they dont care about this. they only care about premium charge when they take from me every wednesday.
Report engl June 15, 2011 7:45 PM BST
now is fine lets see for how long.
Report albertasrun June 15, 2011 7:52 PM BST
i dont believe that they fixed a problem for what they need over weeks , in a couple minutes.enjoy your short moments where you have no high ping ... it will come back ... for sure ...
Report Pawcias June 15, 2011 8:04 PM BST
Works great last hour. The question is: how long?
Report engl June 15, 2011 8:13 PM BST
is starting to freeze again..................
Report Pawcias June 15, 2011 8:14 PM BST
And doesnt again :-(
Report albertasrun June 15, 2011 8:17 PM BST
did you really think that the problem is solved ? ...
Report Pawcias June 15, 2011 8:21 PM BST
Yeah! I thought for a second :-P
Report engl June 15, 2011 8:23 PM BST
all their tests are done on us third countrys
Report Pawcias June 15, 2011 8:32 PM BST
Its not only Romania, Poland, Czech Republic or Sloviakia problem. All non UK users have same freezes (Austria, Germany etc.).
Report bababa June 15, 2011 8:33 PM BST
I can not believe that nothing has been done for such a long time. How do you care about your customers? Its horrible trading nowadays but does betfair care at all????? Any answer from a person who is responsible for that???
Report Pawcias June 15, 2011 8:57 PM BST
"Ukraine U21 - England U21 Do you fancy Ukrainians to shock psycho's young lions?" Would be nice to trade it normally...
Report albertasrun June 15, 2011 8:59 PM BST
really nice for the royal-ascot-days with that third party providers.a shame a shame a shame !!!
Report Shamrock June 15, 2011 9:02 PM BST
It's shocking...every API is freezing, FIX IT FAST!
Report albertasrun June 15, 2011 9:09 PM BST
you see how fast they are - waste of our money , waste of our time.
Report 1000bspexpert June 15, 2011 9:16 PM BST
Germany - Cologne: same here.
I wrote a mail to commitment@betfair.com

Dear Sir or Madam,
you are rearly ridiculous.
http://community.betfair.com/site_feedback/go/thread/view/94170/27740161/unstable-api?ts=1308168328883&pg=last#last
Its not the outage of betfair and betfairs api, that is so boring. Its your outage, it your malfunction of your brains, its your personal behaviour, your personal mal-attitude against your own customers that is the most boring fact.
I am rearly unhappy that betfair is not a german company. We would never allow us to loose control over our own capacities.
Report Pawcias June 15, 2011 9:22 PM BST
Unhappy too Betfairs servers aren't like W124 Engines ;-)
Report albertasrun June 15, 2011 9:31 PM BST
i thought betfair is big company with a lot of influential if something goes wrong to her customers.i thought a phone-call will be enough to take out the FRAuntil it is repaired.the solution is 80.91.247.90 ldn-b5-link.telia.netand that it what makes me angry becouse it´s just a change of this ip/dns and they did that for 10 days.
Report johnnyquid June 16, 2011 8:29 AM BST
Video from yesterday. This were all day long. Impossible for trade
http://www.youtube.com/watch?v=M0Tkc5795Zs
Report 1000bspexpert June 16, 2011 9:45 AM BST
Germany - Cologne: same here.

C:\Dokumente und Einstellungen>tracert 84.20.200.10
Routenverfolgung zu 84.20.200.10 ³ber maximal 30 Abschnitte

  1
Report 1000bspexpert June 16, 2011 10:12 AM BST
Germany - Cologne:

The same problem with the same server here:
ae0-1702-xcr1.fra.cw.net [195.2.22.49]
Impossible to trade since more or less 10 days.
No answer from the service desk, no answer from commitment@betfair.com
Betfair has the worst service.
To all: Please write mails also to mark.brooker@betfair.com, it is the Corporate Development Director (Investor Relations). He should know why betfair has an awful market trend.
Report jjjjj June 16, 2011 11:50 AM BST
got an answer to my email: they dont know how long it will take to fix the problem, but will stay in touch with me. i hope they tell me before wimbledon, because that would save me a lot of frustration.
Report 1000bspexpert June 16, 2011 3:32 PM BST
Germany - Cologne:
Today everything seem to be ok, till now..

I have got a mail:
We are aware of the problem and we have TSD and Networks investigating. Unfortunately the problem is outside of Betfair’s control as it outside of our network (TSD have confirmed it’s not a Betfair API or server problem). However, I can assure you that we (the Networks team) are following up with the upstream network provider (C&W) to get the problem resolved.
All we can do in the meantime is apologise for the inconvenience caused and reassure the customer(s) that we are trying to get the issue resolved.
Report Pawcias June 16, 2011 3:50 PM BST
But they don't have awful market brand. We still love Betfair anyway but its a hard love.

It would be brilliant if they tell us that they don't know whats the reason of the lags or they know but don't know how to fix it or know how to fix it but from some kind of reason they can't. "We are working on it and we are sorry for any inconvenience" from Betfair once a few days became an empty platitude which dosen't reduce our frustration at the time of this "unplanned outage for non UK customers".

It would be nice to see some real sincerity from Betfair workers not only approved by superior stereotype answers.

Despite these all lags i'am still trading but I have to use lower stakes all the time when the lags comes back again. I still like you Betfair but why can't it be better?
Report engl June 16, 2011 4:44 PM BST
betfair fix this ffs is sooooooooo annoying
Report johnnyquid June 16, 2011 4:44 PM BST
I want to bring you a good news. To all of you who had lag. For now the lag is gone, we are changed on another server. My internet provider called me to tell me the good news - ofc I wanted from them to reach C&W too. The proof:
http://imageshack.us/photo/my-images/829/unledfyy.jpg/
So until we are on that server we would have no lag. For how long - I don't know...
Report engl June 16, 2011 4:47 PM BST
my api is freezing like hell atm
Report jjjjj June 16, 2011 4:55 PM BST
i just had a bet inplay i couldnt cancel in time. free 5k-money for the uk-customers. like so often in the last 2 weeks.
Report engl June 16, 2011 5:19 PM BST
unreal cant belive they are not doing anything, is freezing all the time
Report 1000bspexpert June 16, 2011 5:20 PM BST
Germany - Cologne:

till 15:00 (london time)/17.00 (german time) everything ok.
now: same as always in the last 10 days: high ping, freezing, same server with same problems, impossible to trade.
Report johnnyquid June 16, 2011 5:40 PM BST
Everything is fine here. Tanks. Have a nice day Betfair.
Report 1000bspexpert June 16, 2011 5:46 PM BST
Germany - Cologne:

since 15 min. everything fine.
Report johnnyquid June 16, 2011 6:03 PM BST
I am absolutely sure that C&W fixed their connection. TO everyone else are you sure that isn't your own ISPs?
Report engl June 16, 2011 6:05 PM BST
johnny for you is not freezing?
Report dionio June 16, 2011 6:12 PM BST
it´s freezing for me again, it was okay till 5pm.
Report johnnyquid June 16, 2011 6:15 PM BST
Yes. I don't have lags anymore at all everything is fine. C&W fixed their servers! Check your own ISPs boys
Report engl June 16, 2011 6:19 PM BST
i changed my connection seems is ok now but for how long?
Report johnnyquid June 16, 2011 6:23 PM BST
I hope for long! The server that made so many problems is just gone now. Until they return the broken server ( I hope they wouldn't) everything will be ok.
Report 1000bspexpert June 16, 2011 6:34 PM BST
to johnnyquid:
how do you know that they changed the server? in my list of tracert api.betfair.com I have the same server/dns as before..
however: its working fine now.
Report johnnyquid June 16, 2011 6:39 PM BST
Mine is changed...
Report Betfair Community Manager 2 June 17, 2011 3:47 PM BST
Hello all

Sorry for the delay in an update but I have waited to hear from colleagues. Here is the latest:

"The problems have not been areas over which we have any control, but we have exerted pressure on our supplier and their peering partners to rectify this matter. They have been working, and continue to work, to put things right. If you are not already seeing an improvement then you should do very shortly, but we would ask customers to report ongoing issues by e-mailing info@betfair.com."
Report engl June 17, 2011 4:48 PM BST
BCM2 today until now everything was good.hope it will be like now all the time.
Report johnnyquid June 17, 2011 8:00 PM BST
No problems at all from yesterday. I hope to keep it that way tanks.
Report albertasrun June 17, 2011 10:34 PM BST
here also everything perfect now - thanks to all users in this thread , the bf communtiy manager 2 and specially johnnyquid.please keep the pressure on if there will be trouble again.
Report 1000bspexpert June 18, 2011 10:16 AM BST
Germany - Cologne:

everything fine here since the day before yesterday, 16 jun 11.
for my part thanks too to all users in this thread.
but of course NO thanks to betfair: 11 days of on-going-problems with incredible ignorance and without any information was, is and will be nacceptable.
Report jjjjj June 20, 2011 2:25 PM BST
site was fine 97% of time, but had bad problems 10 mins ago. not funny when trading tennis-matches simultaneously.
Report jjjjj June 20, 2011 2:26 PM BST
and while im typing my markets freeze again. Cry
Report engl June 20, 2011 2:28 PM BST
the **** is back, again ..................
Report albertasrun June 20, 2011 2:28 PM BST
nightmare continuous also here.
Report engl June 20, 2011 2:30 PM BST
BCM2 what is going on? you said you fix it..........
Report 1000bspexpert June 20, 2011 2:32 PM BST
Germany - Cologne:

same here: nightmare turns on betfair street..
Report ladykojote June 20, 2011 2:47 PM BST
Hi johnnyquid,

I'm from Serbia and I'm using BetTrader Evolution Software and I have same problem with API. It's very unprofessional of betfer. Constantly suffer losses due to their inefficiency to fix a problem with API for other countries, as I have been informed that in England it works very well.
Can we hope that the problem will be solved soon?
Report Betfair Community Manager 2 June 20, 2011 4:41 PM BST
Hello all

The team that are dealing with this have asked me to ask you all if you can forward traceroutes showing packet loss to info@betfair.com for investigation?

Thanks for your help.
Report 1000bspexpert June 20, 2011 7:44 PM BST
Germany - Cologne:

everything ok since 14:50.
the problem was only for 15-20 min.
Report jjjjj June 21, 2011 5:46 PM BST
problems back
Report engl June 21, 2011 5:48 PM BST
jjjj lets hope was for a minute or two
Report jjjjj June 21, 2011 7:44 PM BST
again.
Report engl June 21, 2011 7:45 PM BST
again and again...........
Report engl June 21, 2011 8:07 PM BST
is freezing again
Report engl June 21, 2011 8:26 PM BST
BCM again is freezing like hell
Report albertasrun June 21, 2011 8:26 PM BST
permenant freeze now for more then 10 minutes
Report jjjjj June 21, 2011 8:29 PM BST
freezing and lagging.
Report 1000bspexpert June 21, 2011 8:38 PM BST
Germany - Cologne:

same here: high ping, freezing, impossible to trade.
I will wait till tomorrow morning, then we should do as bcm2 asked:
The team that are dealing with this have asked me to ask you all if you can forward traceroutes showing packet loss to info@betfair.com for investigation?
Report johnnyquid June 21, 2011 8:38 PM BST
Same here!
Betfair Community Manager 2: PLease forward my link to info@betfair.com and the API team:
http://imageshack.us/photo/my-images/59/unledjlp.jpg/
Report 1000bspexpert June 21, 2011 9:16 PM BST
Germany - Cologne:

I have sent in this moment an email with a jpg with tracert api.betfair.com to info@betfair.com.
anyone that have this problem: please do the same. we have to resolve finally this problem for all of us and so to help betfair to investigate.
Report johnnyquid June 21, 2011 9:29 PM BST
At the moment its ok. But it was laggy before!
Report 1000bspexpert June 22, 2011 10:35 AM BST
Germany - Cologne:

everything fine, no problems.
Report 1000bspexpert June 22, 2011 10:52 AM BST
Germany - Cologne:

to all: the email-adress for sending jpg of tracert is: bdp@betfair.com
I have got an answer:

We are aware of customers experiencing network issues when connecting to the API. These problems are outside of the Betfair network but we are in contact with our supplier and their peering partners and hope to have a resolution as soon as possible. We apologise for any inconvenience in the meantime but can assure you we are working to resolve the issues.
Report engl June 22, 2011 12:47 PM BST
freezing again
Report engl June 23, 2011 8:44 PM BST
last hour api was very very slow and freezing
Report johnnyquid June 23, 2011 9:01 PM BST
They brought back the old broken server.
Decix.xcr1.fra.cw.net and all the lag trouble started again. Every night same thing?
Betfair Community Manager 2:
Please forward a video made by me with last night lag. Look at the time - its 22:45 and its lagging. Losing packets. Its not from 1 hour. Its from hours ago - all evening long!
http://www.youtube.com/watch?v=QR_f3pMAP6Q
This is tracert!
http://imageshack.us/photo/my-images/59/unledjlp.jpg/
Can't these C&W just get us to another server once and for all? Can't they stop ****g up? A similar picture? They are getting me on another server just to say - oh we fixed the problem and after that they just bring me back on the old crappy server hoping not to lag?! WTF?!!??!
Report engl June 23, 2011 9:23 PM BST
BCM why do you putt us on that **** server????
Report johnnyquid June 23, 2011 9:44 PM BST
Can someone please tell when will that stop once and for all. This is DISCRIMINATION! WHY SHOULD I BE HANDICAPPED JUST BECAUSE I AM NOT FROM THE UK?
Report 1000bspexpert June 24, 2011 10:06 AM BST
Germany - Cologne:

to johnnyquid:
how is the situation this morning? here everything fine, no problems.
the email-adress for our problem is: bdp@betfair.com
did you wrote a mail to it?
Report johnnyquid June 24, 2011 12:47 PM BST
These problems does't occur mornings. Only evening when Betfair is on pressure! Yes I wrote to them...
Report johnnyquid June 24, 2011 12:47 PM BST
These problems does't occur mornings. Only evening when Betfair is on pressure! Yes I wrote to them...
Report 1000bspexpert June 24, 2011 12:57 PM BST
to johnnyquid:
thank you for your update. I will see this evening how the situation is here in germany cologne, I will post it for infomation.
Report 1000bspexpert June 24, 2011 8:12 PM BST
Germany - Cologne:

till now everything fine.
Report engl June 24, 2011 9:05 PM BST
Roamnia
fine here to today
Report jjjjj June 27, 2011 4:18 PM BST
little stuttering now for me.
Report engl June 27, 2011 7:08 PM BST
freezing 2 mins ago
Report dionio June 28, 2011 6:15 PM BST
no problems in the last few days, keep it up betfair!
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