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Mully
12 Feb 11 12:49
Joined:
Date Joined: 29 Aug 02
| Topic/replies: 7,112 | Blogger: Mully's blog
Sorry, we are experiencing technical difficulties. An error has occurred on the server. You may need to refresh your browser.

-every time you log in now.
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Report Fluffles February 12, 2011 1:20 PM GMT
Are you just logging-in through www.betfair.com? (odd sounding question, but there's a few entry points by the looks of it!)
Report getting better February 12, 2011 9:44 PM GMT
I get this too
CALLING THE SITE TESTING TEAM - HAVE YOU NOTICED THIS?
If not please collect your P45 from personel,
Report GreenFortune February 13, 2011 1:02 AM GMT
HELP. My balance keeps changing without me doing anything! I checked my account statement and it lists poker losses! I dont play poker! Im from London and someone logged in from Cheltenham! Am I hacked or is Betfair playing up!???
Report Mully February 13, 2011 2:25 PM GMT
Yes-, just through www.betfair.com
Report good value losers February 14, 2011 7:56 AM GMT
yep, first time each day, open firefox, go to www.betfair.com, get this message.

refresh and it's ok.
Report Mully February 14, 2011 1:44 PM GMT
It does the same on my Vista laptop too.
Report jake1971 February 14, 2011 7:42 PM GMT
cant get on at all with my laptop but can with my phone ?get it sorted betfair
Report good value losers February 15, 2011 7:50 AM GMT
same message again. but it's not a show stopper so no one cares Laugh
Report Community_Tech__Support February 15, 2011 9:20 AM GMT
thanks for your replies everyone. We are now investigating this issue.

out of interest, do you have any trusted or restricted sites set in your browser settings?
Report Mully February 15, 2011 2:19 PM GMT
Have Betfair set as Trusted.
Report good value losers February 18, 2011 9:32 AM GMT
still happening
Report Mully February 18, 2011 9:38 AM GMT
Correct-happens every day now.
Report Degs February 18, 2011 4:44 PM GMT
just to add to the numbers - been happening to me as well for a while now, both my machines, both using firefox. Done all the obvious - cache/cookies/startpage.
Report viva el presidente! February 18, 2011 5:34 PM GMT
+1

happens when submitting bets; the bet usually goes through, but that message comes up.
Report Do wah Diddy February 19, 2011 12:28 PM GMT
YES I GET IT ,THANK YOU FOR THIS THREAD SOMETIMES YOU THINK ITS JUST YOU ,WHEN THINGS APPEAR ,I THINK WHAT HAVE I DONE AGAIN
Report cms February 19, 2011 2:48 PM GMT
I can't deposit with Visa Electron .
I recevive following message:
We are experiencing technical difficulties. Please try again or use another payment method.
Anyone have same problem ?
Report good value losers February 22, 2011 3:17 PM GMT
ho hum still happening first time the site is accessed, via firefox.
Report Boogie Cat February 22, 2011 3:34 PM GMT
slow as fvck, its soo annoying
Report tommycockles February 22, 2011 5:24 PM GMT
Site like wading through custard last couple of days......is it just me (and boogie cat) or are others finding it the same?
Report wit-ham February 22, 2011 6:42 PM GMT
do you mean everytime you get a bet matched or refresh the market  freeze's ??
Report tommycockles February 22, 2011 7:26 PM GMT
Yes, market freezes when refreshing, and sometimes when placing bet there's a 'freeze' during the 5 second countdown (when in play) and a couple of moments left wondering if the bet is in the system or not. Been a nightmare trying to trade the cricket the past couple of days. Yesterday could not get a couple of markets to load at all, despite clearing cookies etc and re-booting several times.

Was beginning to think it's time for a new laptop but dont want to get a new one and find it's a problem at b/f's end. A bit of feedback from them would help.
Report wit-ham February 22, 2011 7:57 PM GMT
site just back after being down here for ten mins as the footy kicks off
Report Mully February 23, 2011 2:18 PM GMT
Not just you. I have to keep logging out every few hours. Refreshing my browser, then logging back in.
Report chrisblues February 23, 2011 5:23 PM GMT
will be having a top of the range new computer this weekend thinking it time to get rid of the old one

yes    something is NOT RIGHT
Report Eddie the eagle February 24, 2011 10:11 AM GMT
Mully and others , check if it's the memory bug that is fukking things up.
   Just watch the memory usage in the task manager a few times during your session.
  You will probably see that it's incresing all the time when on Betfair and activly using the site.
  Only thing to do is close down the browser and reopen.
  This can take a while though if you let the memory usage get to high before you do it.
Report Betfair Community Manager 2 February 24, 2011 10:27 AM GMT
Eddie and others

The memory issue is very close to being resolved - it took us a while to get a solution, but all being well we'll have a temporary patch in place next week with a permanent fix to follow soon after that.

I know it's been a real nuisance for you, so apologies - but thanks for letting us know about it, and then bearing with us.
Report good value losers February 24, 2011 11:57 AM GMT
if we could get back to the original issue, it's still happening
Report Eddie the eagle February 24, 2011 12:07 PM GMT
BCM2, that is the best news I've heard in ages HappyHappy
Report Mully February 24, 2011 1:29 PM GMT
Correct Eddie-come 5pm it took ages to close down and re-open. I've downloaded the new beta version of Firefox today which has helped considerably.
Report Betfair Community Manager 2 February 24, 2011 2:06 PM GMT
Good Value

As I cover lots of issues, just remind me of the original one? Then I'll try and help.
Report good value losers February 24, 2011 4:03 PM GMT
an error box appears saying

"Sorry, we are experiencing technical difficulties. An error has occurred on the server. You may need to refresh your browser."

when first accessing the site. a refresh clears it.
Report Betfair Community Manager 2 February 24, 2011 4:09 PM GMT
Okay, thanks for the reminder.

I'll try and get someone to assist with it and report back.
Report billy hill March 2, 2011 10:37 PM GMT
just logged in (via firefox).  still happens.  sort it out.
Report billy hill March 3, 2011 4:24 PM GMT
doesn't happen (at work pc) today
Report Mully March 3, 2011 5:14 PM GMT
Appears to have gone.
Report Degs March 3, 2011 5:54 PM GMT
yep, seems ok today.
Report Degs March 9, 2011 5:54 PM GMT
"Sorry, we are experiencing technical difficulties."

Back again today.

Seems like a very appropriate message.
Report Mully March 10, 2011 10:08 AM GMT
This is back now every day again.
Report Degs March 31, 2011 6:14 PM BST
well, it went away for a while, but it's back again today. So what "upgrade" was made today ?
Report Mully March 31, 2011 9:34 PM BST
Yes, it's back again and causing another moemory drain too.Sad
Report Community_Tech__Support April 1, 2011 3:15 PM BST
Hi all,

We believe we have discovered the cause for this problem. In most case our testing shows that once you click "ok" the message, you should no longer receive it. But it seems reading this forum a lot of users get the message every time they login. Which I can understand is very frustrating.

If we have a user(s) will try something, then I would like to suggest the following;

Delete Session Cookies.

    Internet Explorer (Versions 6, 7, and 8)
        1

        Open Internet Explorer and click on "Tools" on the toolbar. A drop-down menu will appear.
        2

        Click on "Internet Options."
        3

        Click on "Settings" in the "Browsing History" section.
        4

        Click on "View files" to see all the cookies that are saved on your computer.
        5

        Highlight a cookie, and press the "Delete" key to delete it, or highlight all of them to delete the contents of the entire cookies folder.


    Mozilla Firefox
        1

        Open Mozilla Firefox and click on "Tools" on the Menu bar at the top of the screen. A drop-down menu will appear. Click on "Options..."
        2

        Click on the "Privacy" tab.
        3

        Click on "Show Cookies" in the "Cookies" section.
        4

        Highlight a cookie, and click on "Delete Cookie" to delete it, or click on "Delete All Cookies" to clear the cookies folder.


Some of the QA testing I have done shows that delete sessions cookies for Betfair does resolve this issue. So im hoping a willing forumite can try this, and reply back their results.
Report Degs April 1, 2011 5:40 PM BST
like I said here though back in February :

Degs
Date Joined: 15 Jan 04
Add contact | Send message
When: 18 Feb 11 16:44
Joined:
Date Joined: 15 Jan 04
| Topic/replies: 57 | Blogger: Degs's blog
just to add to the numbers - been happening to me as well for a while now, both my machines, both using firefox. Done all the obvious - cache/cookies/startpage.


Anyway, I did it again : Deleted ALL cookies, shutdown browser. Start Browser, start Betfair. OK now, but lost my start page (obviously), so select SPORTS as the startpage and shutdown browser.
Start browser, start betfair and up comes the message again.

There must be some clues there.
Report Mully April 3, 2011 12:57 PM BST
Cookie deletion has not resolved it for me. Laptop runs on Vista and PC runs XP.
Report Community_Tech__Support April 4, 2011 10:23 AM BST
Thanks for the replies. We are hoping to release a fix this week.
Report Community_Tech__Support April 5, 2011 11:07 AM BST
Hi Mully,

We released a software fix this morning which we believe has fixed the "tech diff" pop up at log in. I know you have experienced this, so could you please provide feedback, specifically if you are still getting the error at log in.

Thanks
Report Mully April 5, 2011 3:32 PM BST
No pop ups today on either machine so it looks like it worked. Good stuff.
Report Betfair Poker April 5, 2011 7:40 PM BST
Hi All,

Just wanted to confirm that this issue has been resolved.  Please let us know if you continue to experience problems.  Thanks.
Report Degs April 14, 2011 5:45 PM BST
It's back again for me today Plain
Report Mully April 14, 2011 8:50 PM BST
and for me.
Report screaming from beneaththewaves April 14, 2011 9:09 PM BST
And me (Google Chrome).

Just what you need when you're frantically trying to log in again after the site has frozen yet again mid-race owing to the unresolved memory-leak disaster.
Report spangles April 15, 2011 9:26 AM BST
I had this for a while and it went away so I forgot about it but it's started again the last few days, thought it was just me so hadn't bothered with the forums.

I'm using firefox.
Report duffy May 22, 2011 12:39 PM BST
http://www.cartoonstock.com/newscartoons/cartoonists/jko/lowres/jkon809l.jpg
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