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Aspro
13 Sep 23 14:00
Joined:
Date Joined: 16 Dec 02
| Topic/replies: 22,716 | Blogger: Aspro's blog
I hardly ever use my mobile except for texts or google maps or calls while out (l use landline indoors), otherwise it is redundant, hence why I haven't got a clue what I'm doing, but I'm hoping one of you may be able to help...

I've only just realised that when I'm called on my mobile (A12 Galaxy for the record) or when I make a call nobody can hear me speak. Hands Free works ok as does the hands free bluetooth in my car, but just answering a call normally doesn't work at all, although I can hear them fine. Any ideas guys/girls?

TIA
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Report i_agree_with_nick September 13, 2023 2:06 PM BST
Are you pressing the mute button without realising?
Report ----you-have-to-laugh--- September 13, 2023 2:06 PM BST
Maybe your phone is still paired via blue tooth.

Try switching Bluetooth off and using phone.


( my dad had this problem)
Report Aspro September 13, 2023 2:07 PM BST
Good answers (thanks) and I've tried both. I have turned bluetooth off and that doesn't work and I've toggled the mute, still with no joy. I've also rebooted the phone.
Report ----you-have-to-laugh--- September 13, 2023 2:08 PM BST
You can always go into phone shop that sells your phone
and one of the staff will sort it in seconds.
Report ----you-have-to-laugh--- September 13, 2023 2:10 PM BST
Does the phone have permission to use the microphone?

Permissions.

Otherwise I'm off to the shop!
Report Aspro September 13, 2023 2:11 PM BST
I'm with '3' and never entered a mobile phone shop in my life, but so far that looks my only option, cheers. Any other things I might try first?

Where do I find permissions?

Oh, a few weeks ago I added Ring to my phone and I pressed a microphone permission... perhaps that?
Report i_agree_with_nick September 13, 2023 2:13 PM BST
.
https://eu.community.samsung.com/t5/galaxy-a-series/a12-callers-can-t-hear-me/td-p/3148709
Report Aspro September 13, 2023 2:15 PM BST
Hmmm, seems I'm not alone nick
Report ----you-have-to-laugh--- September 13, 2023 2:16 PM BST
It's not phone I use, so tricky, but it'll be in settings
I would think, or you can go into apps and see
it one of them has microphone permission.

The ring sounds a possible source of problem, so does
that have an app with it you can open and then
deny it permission to use microphone?

Then I really am going to a shop, they are usually great.
Report i_agree_with_nick September 13, 2023 2:17 PM BST
Have you downloaded software updates?

Also, forgive me, but have you tried switchung it off and on again?
Report Aspro September 13, 2023 2:19 PM BST
I have used the phone since adding ring, but I haven't used it since playing with permissions. You're probably right yhtl, ring is possibly the problem. Yes nick, have turned it off and on again, but no joy.
Report Aspro September 13, 2023 2:21 PM BST
Unless anyone else has a solution then I'll play with Ring and if that don't work I'll take it to the shop... thanks for the replies guys, it is appreciated.
Report Aspro September 13, 2023 2:21 PM BST
I don't often update software, only an android update as I don't really use apps so don't see the point of updating them
Report ----you-have-to-laugh--- September 13, 2023 2:27 PM BST
Oh, I wouldn't say I'm right.

Just go through loads of stuff with my dad who assumes
I will know. So it's same sort of situation.

I bought a hwawei, and should have got same phone
for dad, but he saw different one in the shop...

Getting phone in hand a fiddling I can usually sort it.
But not always. Then the facial recognition cuts
in and I have to get him to switch it back on, lol.
Report Aspro September 13, 2023 2:37 PM BST
I can usually sort problems on a PC, but as I said in my OP, mobiles are on another planet to me, totally clueless.
Report ----you-have-to-laugh--- September 13, 2023 2:57 PM BST
It's same logic, but different set up.
Report Pokermonster September 13, 2023 3:16 PM BST
Hello, Asp.

I am also almost clueless about mobiles, dear chap, but had a similar problem with my iPhone. In my case I had somehow turned a switch off on the side!
Report Aspro September 13, 2023 4:02 PM BST
Thanks PM but I don't think that's it either. Just got off the phone to Samsung and we've done a full reset and that didn't help. Strange thing was, the mic test we done worked, but when I phone out it still doesn't. Very strange.
Report ----you-have-to-laugh--- September 13, 2023 4:05 PM BST
Sounds very much as if the mic is being
routed through something else which is
taking priority from the phone.

Probably some foreign spies cursing everytime
your phone rings Laugh
Report ----you-have-to-laugh--- September 13, 2023 4:07 PM BST
If you record a video does mic work, or
is it just phone that can't connect?

Not that it helps me fix it for you, I'm just curious.
Report Aspro September 13, 2023 4:09 PM BST
good thinking, let me try that... brb
Report Aspro September 13, 2023 4:12 PM BST
Yeah, it works fine on video... the plot thickens
Report Aspro September 13, 2023 4:13 PM BST
that proves the mic is ok, but their mic test proved that too
Report ----you-have-to-laugh--- September 13, 2023 4:14 PM BST
Yep looks like a software issue.
Report Aspro September 13, 2023 4:14 PM BST
new phone?
Report ----you-have-to-laugh--- September 13, 2023 4:16 PM BST
Nah, find the software causing the problem and delete it
or stop it taking priority from phone.

Have you tried the ring app?
Report Aspro September 13, 2023 4:17 PM BST
that's gone now with the reset
Report ----you-have-to-laugh--- September 13, 2023 4:17 PM BST
Go into apps, open ring app and deny it all permissions.
Report lfc1971 September 13, 2023 4:17 PM BST
aspro you can post here .. and most importantly bet on betfair
There’s nothing wrong with your phone !
Report Pokermonster September 13, 2023 4:18 PM BST
It sounds like the phone thinks a headphone is connected, even when it’s not.
Report Aspro September 13, 2023 4:20 PM BST
No ring app remains. Just checked. I use a PC for Betfair.
Report Aspro September 13, 2023 4:21 PM BST
Sounds like you could be right PM
Report ----you-have-to-laugh--- September 13, 2023 4:21 PM BST
Oh right, if it's gone, or has it
double check in apps it's really gone.

Then open phone app and see that it has
permission to use microphone.


Sorry if you've already done this after reset
But some of these downloads can be deeply embedded
and reset doesn't clear them.


Dad pressed some advert by mistake and took an
age to root it out entirely
Report Aspro September 13, 2023 4:22 PM BST
I'm on it...
Report lfc1971 September 13, 2023 4:23 PM BST
Heaven help us … why on earth would anyone be do silly
to have a mobile phone .. if betfair and gambling didn’t exist
.. get real
Report Aspro September 13, 2023 4:27 PM BST
No mic permissions in the phone app, but all appears ok. I don't think I've ever gone this deep into my phone before... can't hurt to learn Happy
Report Aspro September 13, 2023 4:29 PM BST
double-checked ring in apps... not there either so it doesn't appear to be an app issue
Report lfc1971 September 13, 2023 4:33 PM BST
“ sounds like you could be right pm “

well .. That should surprise no one on this forum
Report ----you-have-to-laugh--- September 13, 2023 4:38 PM BST
Do you mean no, there is mic permissions in phone app

Or there is no mic permissions.
Report Aspro September 13, 2023 4:39 PM BST
no mic permissions not that I can find anyway
Report lfc1971 September 13, 2023 4:41 PM BST
Cool good man aspro
Report Aspro September 13, 2023 4:46 PM BST
Thanks everyone for trying to help today. Lady on Samsung support recommended an A54 phone as it's similar. Probably due an upgrade.
Report lfc1971 September 13, 2023 5:11 PM BST
There are contacts on the circuit board -
could be the mic connection .. which means opening up the phone
Report ----you-have-to-laugh--- September 13, 2023 5:24 PM BST
You shouldn't need a new phone!



Have you seen

https://youtu.be/I06BssXHfQg?

I don't know how similar that phone is to yours
But likely there's a one for your exact phone
Report Aspro September 13, 2023 5:26 PM BST
I read something about that online lfc. Could have a point.

Will check that out right now yhtl
Report ----you-have-to-laugh--- September 13, 2023 5:34 PM BST
Got to be the software connecting mic to phone that
has been disabled,... Finding solution is problem.

Likely guy in shop will fix in seconds!

Try the video, if not ask guy in shop

Last resort new phone.
Report lfc1971 September 13, 2023 5:43 PM BST
We can complain all we like about young people today
 
But some of them … are very intelligent and will fix your phone aspro  not those who waste time going to uni !!!!
Report Aspro September 13, 2023 5:50 PM BST
I thought you had it sussed there yhtl, I really did, but all the mic permissions are how they should be for the phone. I went through all 10 methods on that video but sadly, it looks like the shop or a new phone. When it comes to technology, I would most certainly trust the younger generation lfc; it's all they've ever known.
Report Aspro September 13, 2023 5:53 PM BST
I can't thank you guys enough for taking the time to help, but I feel we might have hit a dead-end here; the phone is fooked.
Report ----you-have-to-laugh--- September 13, 2023 5:53 PM BST
Now do a proper restart on your phone
not just on and off...

And test it...
Report Cider September 13, 2023 5:59 PM BST
Try installing a new phone app. And obviously then make a call using the new application :)
Report Aspro September 13, 2023 6:07 PM BST
Restart didn't work either, but that's another great idea Cider. Won't do that tonight as 5 hours is enough, but I might just try that tomorrow. Thanks again.
Report Cider September 13, 2023 6:12 PM BST
Most of us could sort it I suspect, if it's not hardware, but tech can be incredibly frustrating, going around in circles. I just had to change over my work machine and a new mobile within the same week LaughCry

Old mobile was purchased in 2015 and only having to change now because many apps were starting to say that my device will no longer be supported. Funnily enough, I changed to A54 (from s6 edge). I do like Samsung as a brand, reliable over many products for me, for decades.
Report ----you-have-to-laugh--- September 13, 2023 6:13 PM BST
Let us know time to fix in shop

Over/ under 150secs...
Report ----you-have-to-laugh--- September 13, 2023 6:22 PM BST
I spent a week fixing home pc when Mrs downloaded
some smilies that had some virus that they wanted
money to fix.

And as I said, dad constantly does stuff that
needs sorting, not just on his phone but on his
laptop, that has a different windows to which I used.

Cider might have a good work around there, but we
should still have been able to fix it.
Report Aspro September 13, 2023 6:26 PM BST
Well the mic works on everything else and on hands-free so it has to be faulty software... no?
Report Aspro September 13, 2023 6:26 PM BST
A54 it is if I cannot resolve this.
Report ----you-have-to-laugh--- September 13, 2023 6:52 PM BST
Got to be software.
Report Cider September 13, 2023 6:53 PM BST
Software yes. The new app will isolate the issue to the phone settings or the phone app software/settings.
Report Pokermonster September 13, 2023 7:32 PM BST
Could it not be a problem with the headset port?
Report Pokermonster September 13, 2023 7:33 PM BST
It sounds to me like the phone thinks the jack is plugged in?
Report Foinavon September 13, 2023 8:34 PM BST
That would turn the speaker off not the mic, Pm. If Aspro is thinking of spending a54 money, it might be worthwhile to look at Pixel 6a or 7a which I think are better phones with less bloat and better photography.
Report Pokermonster September 13, 2023 11:14 PM BST
Thank you, Mr F.
Report ----you-have-to-laugh--- September 13, 2023 11:59 PM BST
I think it's logically possible that the phone app could
think it's connected to a speaker that is plugged in.

It should however be logical to think we could
tell the phone it is not, and reactivate the microphone
via the software to send to other phone in call.

Something has altered this that has not been rectified
by factory reset.
Report Aspro September 14, 2023 8:57 AM BST
Tbh Foinavon I'd rather not purchase a new phone at all, as barring this issue everything else appears to be working ok, however; if my hand is forced I will look up those alternatives you mentioned before I make any firm decision. Thanks for the input.

I'm also thinking along the same lines yhtl. Surely there's something that's been missed, probably something really simple, for you guys anyway. Can't be fluff or similar in the mike or the other apps wouldn't work. I haven't yet downloaded a phone app, but I have about 5/6 to choose from on Google play store, which I assume is my best route. Google's own one is as good as any (stars) it would appear.
Report Dr Crippen September 14, 2023 9:22 AM BST
I couldn't get the sound on Google maps, when I used my mobile in the car.
I went through all the instructions and took advice. No good.

The sound work in the house, them went off when I got in the car.
Then I remembered I'd paired the mobile with Bluetooth in the car. So I unpaired the mobile with the car and the sound came on.

Can you get sound when you’re away from your house?
It might be something in the house affecting it.

Can you reset the phone to factory settings?
Report Aspro September 14, 2023 9:39 AM BST
Google maps works fine when paired in my car, although I do need the volume on max to hear it.

Tried factory reset yesterday Dr C, via the Samsung helpline who walked me through it. No joy. The only good news is that via this thread and the helpline I've learned a lot more about mobiles, even if I've barely scratched the surface.
Report Dr Crippen September 14, 2023 10:03 AM BST
Stick the earpiece jack in and see if you can hear through that, it might work after you pull it out.
Report Aspro September 14, 2023 10:22 AM BST
Can't find the earpiece and not in the box; heaven only knows where that's gone. I tried normal headphones with a jack and they worked fine, but it hasn't resolved the issue.
Report Aspro September 14, 2023 3:15 PM BST
This has got strange. Just downloaded Google dialler and that doesn't work either. Exactly the same issues so is it the software?
Report ----you-have-to-laugh--- September 14, 2023 3:24 PM BST
The output from the mic is being sent somewhere
and needs to be reconnected to phone.

I've failed to be able to do that for you, but
it must be possible.

Pokermonsters suggestion the port thinks it
has something plugged in becomes a little more likely.
Report Aspro September 14, 2023 3:29 PM BST
My problem is that I'm housebound for at least another week or two, maybe longer. Just waiting for doc to tell me I can drive again. As I seldom use it I can probably get by for this time on hands-free alone so no biggie, but if any of you have any other suggestions I'm all ears.
Report ----you-have-to-laugh--- September 14, 2023 3:32 PM BST
If I lived local to you I would have
taken you down the phone shop by now!
Report irishone September 14, 2023 3:38 PM BST
Aspro14 Sep 23 15:29Joined: 16 Dec 02 | Topic/replies: 22,009 | Blogger: Aspro's blog
....... but if any of you have any other suggestions I'm all ears.


Yes mate , learn to live without it
We all rely on electricity , without it we are currently fecked.
Stick it in a draw, go for a walk.
If you feel naked and afraid , contact Dmax.
Report Aspro September 14, 2023 3:50 PM BST
I'm on the phone to '3' right now and they're trying to get me through to the tech dept to see if they can help. Hopefully they'll offer me a new deal.
Report ----you-have-to-laugh--- September 14, 2023 3:52 PM BST
Might come to pick it up?
Report Aspro September 14, 2023 4:10 PM BST
They are saying that it might be a sim issue. Actually, I forgot to mention that Samsung also said that yesterday. Does that sound right?

Anyway, to test this my daughter is going to pop round on Saturday and try it in her phone. If that don't work then next step is either shop or new phone.
Report ----you-have-to-laugh--- September 14, 2023 4:18 PM BST
I don't see why it would be sim issue
unless that can direct where the output
from the microphone goes to.

But they know best.


Have they ordered you a new sim card, if it is
sim card you will need a new one. Then get phone
number reassigned to new sim.

Maybe stick her sim in your phone too.
Report edy September 14, 2023 4:19 PM BST
Does calling over wifi, so independent of your sim, through an app like signal or whatsapp work? I don't really know about phones either, and it's a terrible clusterf*ck of every maker doing their own soup, but maybe a wifi call working would indeed hint at it being a sim/carrier problem.
Report Aspro September 14, 2023 4:21 PM BST
They suggested to do it both ways. They told me if I ordered a new sim I will lose my phone for 2/3 days whilst they send a new one, but everything will remain the same (number etc) on the new sim. If it somehow is the sim, it would make sense why the new app didn't work either.
Report Aspro September 14, 2023 4:22 PM BST
I don't use apps as a rule edy, but phone doesn't work with home wi-fi or when out the other day with daughter on standard tariff.
Report edy September 14, 2023 4:22 PM BST
Though I do find it mysterious that a sim problem would only cause the problem directly on the phone and not when speaking through bluetooth.
Report edy September 14, 2023 4:23 PM BST
Ah ok.
Report Aspro September 14, 2023 4:24 PM BST
They both mentioned it. I guess if my daughter can't speak either on it then problem solved. I'm not counting my chickens though.
Report Aspro September 14, 2023 4:27 PM BST
You've all been a great help and I really do appreciate the effort you've all put in to help me. Hopefully I'll have my answer (no pun intended) in a few days. If it does turn out to be a sim then we all would have learned something here.
Report ----you-have-to-laugh--- September 14, 2023 4:35 PM BST
We got new sim when dad changed to smartphone
and he was on temp number until they switched
him, about 2 days.

Got Mrs an iPhone, and same thing about 36 hours.

But had they sent you one you could have tested it
and switched number whilst using temp number
assigned to card, for 2 days or so.

Of course it might not solve problem.


Old days you could pick up a pay as go sim anywhere
and stick it in, that would soon test it.
Report Aspro September 14, 2023 4:41 PM BST
Same here when I first got the phone. It had its own number and then they changed it to my existing number. Probably a similar timeframe. I did have a spare phone (cheap and cheerful) for a back-up but when granddaughter broke hers I let her have it.
Report ----you-have-to-laugh--- September 14, 2023 4:54 PM BST
Just got this advert on twitter, THEY know


https://twitter.com/VodafoneUK/status/1701986594712932580?s=19

..

Lol.
Report Aspro September 16, 2023 11:12 AM BST
Daughter has just been round and sim works fine in her phone and her sim doesn't work in my phone either, proving it is the phone that is at fault. I guess the next step is to go to the shop as a last resort before a new purchase.
Report ----you-have-to-laugh--- September 16, 2023 2:14 PM BST
Hmmm.

I'd be ready to show them this thread
so they can see what you have tried.

Good luck.
Report ----you-have-to-laugh--- September 16, 2023 2:15 PM BST
Pokermonsters suggestion shortens again.
Report Aspro September 16, 2023 2:22 PM BST
Good thinking yhtl. I'll print it off before I go. Cheers.
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