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The top four candidates have been put forward by you and you now need to choose your final 2 representatives
Can all 4 candidates please indicate that they are willing to attend (at a date suitable for them) so as not to waste any votes.
The top four candidates have been put forward by you and you now need to choose your final 2 representatives
Can all 4 candidates please indicate that they are willing to attend (at a date suitable for them) so as not to waste any votes.
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thats very clever of you bfpr ... up to your normal standards
ive typed it in exactly as listed .... so why not working
Worked for me straight away. You need to be on Beta to see the full link. Links usually appear in full on old forum if there is a full stop placed above them.
im on beta ovalman ... tried it again but still not working
is chipfire and the KLUP available or willing too do it before i vote thx
JoKeR373 25 Jun 11 11:45
my vote goes for gnasher and helmuth folds.
I feel betrayed [;)]
my vote goes for gnasher and helmuth folds.
I feel betrayed [;)]
helmuth folds ... have you ever heard of the phrase cash for votes [;)]
Yes but I have no cash but sexual favours for votes is not out of the question! [;)]
I am quite happy to do it and will happily give a little bit of background......
I have played on Betfair since 2004 as Thrappers and Finalinsult. I only play occasionally (3 or 4 tourneys a week) here now as I despise the ongame software.
I have been vocal of my criticisms of the Customer Service on here for years and still feel it falls well below the norm.
I currently work as a senior trader for a UK bookmaker and have experience in dealing with senior management within this industry.
If selected I would do my best to represent all the gripes of the forum equally and fairly (apart from the its all **** brigade) and would take any role such as this seriously and not just as a beer and pizza jolly up.
I have played on Betfair since 2004 as Thrappers and Finalinsult. I only play occasionally (3 or 4 tourneys a week) here now as I despise the ongame software.
I have been vocal of my criticisms of the Customer Service on here for years and still feel it falls well below the norm.
I currently work as a senior trader for a UK bookmaker and have experience in dealing with senior management within this industry.
If selected I would do my best to represent all the gripes of the forum equally and fairly (apart from the its all **** brigade) and would take any role such as this seriously and not just as a beer and pizza jolly up.
I said on the other thread I was too cynical to be an ambassador for Betfair, and in any event its way too far for me to travel for a meeting at short notice as I have a day job.
Not really sure why I'm on the list.
Not really sure why I'm on the list.
yes,i'm willing to attend at a suitable date.
i play on ongameas gnasher8, usually omaha at 1/1 level or stts between 10 and 30dollar range.
i play on ongameas gnasher8, usually omaha at 1/1 level or stts between 10 and 30dollar range.
Helmuthian Folds
27 Jun 11 17:59
Joined:
02 Oct 07
| Topic/replies: 1,978 | Blogger: Helmuthian Folds's blog
I am quite happy to do it and will happily give a little bit of background......
I have played on Betfair since 2004 as Thrappers and Finalinsult. I only play occasionally
(3 or 4 tourneys a week) here now as I despise the ongame software.
I have been vocal of my criticisms of the Customer Service on here for years and still feel it falls
well below the norm.
I currently work as a senior trader for a UK bookmaker and have experience in dealing with senior
management within this industry.
If selected I would do my best to represent all the gripes of the forum equally and fairly (apart
from the its all **** brigade) and would take any role such as this seriously and not just as a beer
and pizza jolly up.
Surely but surely you can see how stupid this whole idea is.I'll ask you this,which question
do you feel they can answer to you and one other (whilst you and that other are trying to eat your
pizza[;)]) that they cannot answer on here?? God only knows,thev've had 100's of opportunities so
go on, just one. Nowhere on planet Earth is there another company where the strength of customer bad
feeling is as well known as it is at Betfair. You know and I know,this is a farce and the way you
lower yourself to get a slice of pizza and a beer is amazing.Tell the truth man,this is just for
your own benefit and not the forums. THEY ASKED FOR US TO NOMINATE, NOT TO BEG TO BE ALLOWED TO GO.
You despise the software and rarely play here.
23 Jun 11 18:18
Joined:
24 Dec 05
| Topic/replies: 21,722 | Blogger: five leaves left's blog
The question and answer sessions were working, it is just that you did not take any notice of what we said.
well said annie.
Giving a couple of chosen ones some pizza and beer just sounds like a publicity stunt to me.
27 Jun 11 17:59
Joined:
02 Oct 07
| Topic/replies: 1,978 | Blogger: Helmuthian Folds's blog
I am quite happy to do it and will happily give a little bit of background......
I have played on Betfair since 2004 as Thrappers and Finalinsult. I only play occasionally
(3 or 4 tourneys a week) here now as I despise the ongame software.
I have been vocal of my criticisms of the Customer Service on here for years and still feel it falls
well below the norm.
I currently work as a senior trader for a UK bookmaker and have experience in dealing with senior
management within this industry.
If selected I would do my best to represent all the gripes of the forum equally and fairly (apart
from the its all **** brigade) and would take any role such as this seriously and not just as a beer
and pizza jolly up.
Surely but surely you can see how stupid this whole idea is.I'll ask you this,which question
do you feel they can answer to you and one other (whilst you and that other are trying to eat your
pizza[;)]) that they cannot answer on here?? God only knows,thev've had 100's of opportunities so
go on, just one. Nowhere on planet Earth is there another company where the strength of customer bad
feeling is as well known as it is at Betfair. You know and I know,this is a farce and the way you
lower yourself to get a slice of pizza and a beer is amazing.Tell the truth man,this is just for
your own benefit and not the forums. THEY ASKED FOR US TO NOMINATE, NOT TO BEG TO BE ALLOWED TO GO.
You despise the software and rarely play here.
23 Jun 11 18:18
Joined:
24 Dec 05
| Topic/replies: 21,722 | Blogger: five leaves left's blog
The question and answer sessions were working, it is just that you did not take any notice of what we said.
well said annie.
Giving a couple of chosen ones some pizza and beer just sounds like a publicity stunt to me.
if no one replied then who would we nominate
and thx too willing participents we can get them too ask questions on our behalf face too face with a bit more time to do so
there was also a thread on here about the confidentiality getting spouted, too a lot of the answers from bf
i am sure betfair pr said they will be open and honest, i suppose as much as possible too the representatives
at least they are trying.
and thx too willing participents we can get them too ask questions on our behalf face too face with a bit more time to do so
there was also a thread on here about the confidentiality getting spouted, too a lot of the answers from bf
i am sure betfair pr said they will be open and honest, i suppose as much as possible too the representatives
at least they are trying.
fooooooooooooooook
Typed for 20 minutes explaining in detail both positive and negative reasons why im not interested in coming and when i clicked "post reply" my friggin post didnt submit.
In short ...CS are useless! Get a new CS manager and team! Anything before that is done is a complete waste of time.
Typed for 20 minutes explaining in detail both positive and negative reasons why im not interested in coming and when i clicked "post reply" my friggin post didnt submit.
In short ...CS are useless! Get a new CS manager and team! Anything before that is done is a complete waste of time.
Betfair. What choices?
Pretty sure Klup did not confirm in earlier thread either so why are you excluding candidates that have said not interested and excluding others that say they are.
Glad to know that gnasher and helmuthian are interested.
Pretty sure Klup did not confirm in earlier thread either so why are you excluding candidates that have said not interested and excluding others that say they are.
Glad to know that gnasher and helmuthian are interested.
Helmuthian and chipfire are the two most ideal candidates to do to this.
even if i were interested, im not the right man for this job.
1) Im an advocate of Betfair, so I do not need convincing.
2) Unlike most, and i know many will disagree with my opinion, I genuinely do think Betfair try more than most other gambing sites to tackle corruption and collusion.
3) I support the move to ongame and appreciate the rational behind it. Long term liquidity was fundamental especially in the changing climate that results in countries like france and italy implementing licensing for online poker.
4) There are a number of good staff in the poker team however the fundamental problem here is if you are not known, dont have the right contacts or have never met a betfair rep face to face ... ur scr3wed because CS are appauling.
1) Im an advocate of Betfair, so I do not need convincing.
2) Unlike most, and i know many will disagree with my opinion, I genuinely do think Betfair try more than most other gambing sites to tackle corruption and collusion.
3) I support the move to ongame and appreciate the rational behind it. Long term liquidity was fundamental especially in the changing climate that results in countries like france and italy implementing licensing for online poker.
4) There are a number of good staff in the poker team however the fundamental problem here is if you are not known, dont have the right contacts or have never met a betfair rep face to face ... ur scr3wed because CS are appauling.
Thanks Dinos. I agree with all of your last post.
Quite clearly, you, Chipfire, annie and I have said no.
Gnasher, Helmuthian, and Keith A have said interested.
Sounds really easy to me to have put 3 candidates into a survey and not 4 with 2 non-runners.
Of course if you cannot get individuals on the dates mentioned, I'm available from 2nd August and work High Street Kensingston. So unless Betfair have moved from Hammersmith office I'm probably the closest.
I'm sure if you said the meeting was somewhere exotic you may have more volunteers.
Quite clearly, you, Chipfire, annie and I have said no.
Gnasher, Helmuthian, and Keith A have said interested.
Sounds really easy to me to have put 3 candidates into a survey and not 4 with 2 non-runners.
Of course if you cannot get individuals on the dates mentioned, I'm available from 2nd August and work High Street Kensingston. So unless Betfair have moved from Hammersmith office I'm probably the closest.
I'm sure if you said the meeting was somewhere exotic you may have more volunteers.
This has descended into a farce, like all betfair's ideas 
But something is better than the nothing we have at present, so I propose that the meeting is held after the 2nd August and that Nick, Helmuthian and gnasher attend. I know this is three, but Nick's expenses would be minimal.
But something is better than the nothing we have at present, so I propose that the meeting is held after the 2nd August and that Nick, Helmuthian and gnasher attend. I know this is three, but Nick's expenses would be minimal.
I'm voting for gnasher and helmuthian. Just annoyed that all of the posts not read, and that Keith A was missed.
And I'm not paying £15 a day for really bad broadband access in the place I'm staying. The laptop is going to have a break. £2.50 hour access in internet cafe is only marginally better. But that's part of the Lake District for you and its great to get away from a computer when on holiday. So will not be able to read what ever is being posted beforehand.
Just bubbled in $22 tourney whilst typing this. But 13/91 in rehab and close to bubble in 2030 $11 MTT. So back to the tables...
And I'm not paying £15 a day for really bad broadband access in the place I'm staying. The laptop is going to have a break. £2.50 hour access in internet cafe is only marginally better. But that's part of the Lake District for you and its great to get away from a computer when on holiday. So will not be able to read what ever is being posted beforehand.
Just bubbled in $22 tourney whilst typing this. But 13/91 in rehab and close to bubble in 2030 $11 MTT. So back to the tables...
This is a futile process.A bit of pizza and beer will not attract anybody who can help with the problems. Contact my solicitor and put £100,000 in escrow and I will work on a consultancy basis one day per week for a year. If at the end of the year my advice is taken and profits are not doubled (or losses not drastically reduced) I will not take a penny. It is that simple betfair poker. Low raking social fun players simply do not have the experience to be of much value. If not taken now a fee for 2012 will be £200,000.
JohnJamesPreston - do you work on a no-win /no-fee basis?
An exotic location would make no difference to me, I love London, lived there for 15 years and still visit regularly ( was there Saturday to see the Bortusk Leer exhibition and a few other things )I just cant justify taking time off work for something I'm struggling to see the point of.
We have been through all of this before. The reason the Q and A sessions didn't work was because the questions we were asking normally generated the same response, namely " We have asked Ongame to look at this, and will get back to you."
The things people have reasonably requested wont get done until Ongame decide to do them. The promotions run by Betfair are still massively complex and beset by a multitude of issues that cause them to fail e.g. anything that involves a leaderboard or a ticket being generated, and as The Klup says contacting customer services is depressing. They dont need expensive consultants to tell them whats wrong, they already know. Put simply :
1) Sort out the regular issues with the site crashing and people being unable to login.
2) Run promotions that are simple and easy to follow, and aren't all aimed at 2 dozen account sharing multitablers in Russia.Something like the Stax promo that rewarded every customer who increased the amount they spent by a third for a full month. Basically incentivise everyone to play more.
3)Make it clear what is being done to tackle collusion and cheating, be honest when the culprits are caught, publicise the fact, and insist that Ongame refund the victims.
4)Pressurise Ongame to introduce basic tools like Player Location and Find Player now, not just some vague promise it will be done 6 months down the line.
5)Explain the thinking behind the Essence system.
6)Ensure your customer facing staff have some poker knowledge and are not giving clients either the wrong information or no information at all.
Theres probably more ( me and RK are still waiting for Loss Limits to be re-introduced for example) but thats just random stuff off the top of my head.
We have been through all of this before. The reason the Q and A sessions didn't work was because the questions we were asking normally generated the same response, namely " We have asked Ongame to look at this, and will get back to you."
The things people have reasonably requested wont get done until Ongame decide to do them. The promotions run by Betfair are still massively complex and beset by a multitude of issues that cause them to fail e.g. anything that involves a leaderboard or a ticket being generated, and as The Klup says contacting customer services is depressing. They dont need expensive consultants to tell them whats wrong, they already know. Put simply :
1) Sort out the regular issues with the site crashing and people being unable to login.
2) Run promotions that are simple and easy to follow, and aren't all aimed at 2 dozen account sharing multitablers in Russia.Something like the Stax promo that rewarded every customer who increased the amount they spent by a third for a full month. Basically incentivise everyone to play more.
3)Make it clear what is being done to tackle collusion and cheating, be honest when the culprits are caught, publicise the fact, and insist that Ongame refund the victims.
4)Pressurise Ongame to introduce basic tools like Player Location and Find Player now, not just some vague promise it will be done 6 months down the line.
5)Explain the thinking behind the Essence system.
6)Ensure your customer facing staff have some poker knowledge and are not giving clients either the wrong information or no information at all.
Theres probably more ( me and RK are still waiting for Loss Limits to be re-introduced for example) but thats just random stuff off the top of my head.
I've got to the point where I don't bother looking at promotions because they are two complicated. You promised an mtt leaderboard would return, bigger and better - but it never has. Swallow your pride and look back at the old Everest/Fuji leaderboards - they were the best ones. And, why can't you search for your name on existing leaderboards like you use to? It can be very time consuming trying to find where you are.
The promo's are simple apart from the STT leaderboard imo
[Network Moderator Icon]
BetfairPokerPR 28 Jun 11 09:19
JohnJamesPreston - do you work on a no-win /no-fee basis?
JohnJamesPreston 28 Jun 11 00:48
This is a futile process.A bit of pizza and beer will not attract anybody who can help with the problems. Contact my solicitor and put £100,000 in escrow and I will work on a consultancy basis one day per week for a year. If at the end of the year my advice is taken and profits are not doubled (or losses not drastically reduced) I will not take a penny. It is that simple betfair poker. Low raking social fun players simply do not have the experience to be of much value. If not taken now a fee for 2012 will be £200,000.
BetfairPokerPR 28 Jun 11 09:19
JohnJamesPreston - do you work on a no-win /no-fee basis?
JohnJamesPreston 28 Jun 11 00:48
This is a futile process.A bit of pizza and beer will not attract anybody who can help with the problems. Contact my solicitor and put £100,000 in escrow and I will work on a consultancy basis one day per week for a year. If at the end of the year my advice is taken and profits are not doubled (or losses not drastically reduced) I will not take a penny. It is that simple betfair poker. Low raking social fun players simply do not have the experience to be of much value. If not taken now a fee for 2012 will be £200,000.
[Network Moderator Icon]
BetfairPokerPR 28 Jun 11 09:19
JohnJamesPreston - do you work on a no-win /no-fee basis?
JohnJamesPreston 28 Jun 11 00:48
This is a futile process.A bit of pizza and beer will not attract anybody who can help with the problems. Contact my solicitor and put £100,000 in escrow and I will work on a consultancy basis one day per week for a year. If at the end of the year my advice is taken and profits are not doubled (or losses not drastically reduced) I will not take a penny. It is that simple betfair poker. Low raking social fun players simply do not have the experience to be of much value. If not taken now a fee for 2012 will be £200,000.
BetfairPokerPR 28 Jun 11 09:19
JohnJamesPreston - do you work on a no-win /no-fee basis?
JohnJamesPreston 28 Jun 11 00:48
This is a futile process.A bit of pizza and beer will not attract anybody who can help with the problems. Contact my solicitor and put £100,000 in escrow and I will work on a consultancy basis one day per week for a year. If at the end of the year my advice is taken and profits are not doubled (or losses not drastically reduced) I will not take a penny. It is that simple betfair poker. Low raking social fun players simply do not have the experience to be of much value. If not taken now a fee for 2012 will be £200,000.
For once I agree with John James Preston!
You have to repeat the message several times before it finally sinks in!
Although having JJP at the helm is like playing Russian roulette with 5 bullets.
Best thing Betfair could do is to head hunt Helmutian Folds - put him in charge of customer relations - get chipfire to head scrutiny of promos, leaderboards, alleged collusion investigations and so on.
You have to repeat the message several times before it finally sinks in!
Although having JJP at the helm is like playing Russian roulette with 5 bullets.
Best thing Betfair could do is to head hunt Helmutian Folds - put him in charge of customer relations - get chipfire to head scrutiny of promos, leaderboards, alleged collusion investigations and so on.
Could we have some information about you, JOHN JAMES PRESTON? Or can the Klup supply some information about him?
Could we have some information about you, JOHN JAMES PRESTON? Or can the Klup supply some information about him?
I would be intrigued to know a bit more about JJP as well. Have you ever worked in the poker industry - if so what were your key achievements and changes you made? If I am going to pay £100,000 for just over 400 hours work (£240 an hour) I want to know what I will be getting.
Just incase i got the wrong signals coming across in my earlier post - i only agreed with JJP's "need to repeat things" several times so Betfair actually notice what you're saying. As he double entered that post etc
Best thing Betfair could do is to head hunt Helmutian Folds - put him in charge of customer relations - get chipfire to head scrutiny of promos, leaderboards, alleged collusion investigations and so on.
agreed.
agreed.
HF, could you ask them whether they plan to extend the Premium Charge to their most successful poker players?
I've just uninstallled the software and will never play on Betfair poker again, given the latest PC announcement.
I've just uninstallled the software and will never play on Betfair poker again, given the latest PC announcement.
The premium charge applies to sports betting only and will not be extended to poker.
The latest PC announcement affect less than 0.1% of our current customers.
The latest PC announcement affect less than 0.1% of our current customers.
Why do you not apply it to poker?
The same logic applies.
Is it because you have a virtual monopoly on exchange sports betting but have competition when it comes to poker?
You are just greedily exploiting a monopoly position and becuase of that will get no more of the thousands I've paid you in rake over the years.
I will take my business eleswehere where poker in concerned.
GL with your meeting HF.
The same logic applies.
Is it because you have a virtual monopoly on exchange sports betting but have competition when it comes to poker?
You are just greedily exploiting a monopoly position and becuase of that will get no more of the thousands I've paid you in rake over the years.
I will take my business eleswehere where poker in concerned.
GL with your meeting HF.
Isn't the Essence system already doing the same thing with poker anyway ?
I don't know enough about it tbh chipfire.
All I know is that no poker site puts a 60% surcharge on the profits of it's top 0.1% most successful players.
Infact quite the opposite. The top poker sites treat their best players better than your average joe.
All I know is that no poker site puts a 60% surcharge on the profits of it's top 0.1% most successful players.
Infact quite the opposite. The top poker sites treat their best players better than your average joe.
ahhh ... the glorious essence system ... another phrase for "increased ongame profits"?
Some core assumptions / facts
- rumoured that the forumla effectively converts the points to favour the fish
- the above results in a 40% RB deal translating to about 25% for the volume players.
- 95% of fish are low rakers
- fish get apportioned the larger share of the points
- but 95% of the fish are low rakers and therefore their points multiplier are much smaller than those of volume players.
VIP Tier Store Multiplier Approx rakeback value
Bronze X 1 circa 6 % rakeback
Silver X 2 11 % rakeback
Gold X 3 17 % rakeback
Sapphire X 4 23 % rakeback
Diamond X 5 29 % rakeback
Master X 5 29 % rakeback
Grand Master X 7 40 % rakeback
Therefore fish still only clear rakeback at 6% - 11% return. Surely this is a MUCH MORE effective rate for ongame to pay out rakeback??
Glad i dont play cash :)
Some core assumptions / facts
- rumoured that the forumla effectively converts the points to favour the fish
- the above results in a 40% RB deal translating to about 25% for the volume players.
- 95% of fish are low rakers
- fish get apportioned the larger share of the points
- but 95% of the fish are low rakers and therefore their points multiplier are much smaller than those of volume players.
VIP Tier Store Multiplier Approx rakeback value
Bronze X 1 circa 6 % rakeback
Silver X 2 11 % rakeback
Gold X 3 17 % rakeback
Sapphire X 4 23 % rakeback
Diamond X 5 29 % rakeback
Master X 5 29 % rakeback
Grand Master X 7 40 % rakeback
Therefore fish still only clear rakeback at 6% - 11% return. Surely this is a MUCH MORE effective rate for ongame to pay out rakeback??
Glad i dont play cash :)
Not surprised BFPR is not answering that question about why you don't apply the premium charge to poker, five leaves left has summed it up perfectly.
IMHO this should be advertised as a full time position. Preston makes several valiant points. We can all see where this site has faltered and suggest cost effective remedies to reverse its fortunes.
For instance, I have a degree, have worked in senior management for years within Financial Sevices (& was sales manager of the year for London & SE [;)]), played poker for years with success, am Elite status on an alternative site and am always giving my advice to their VIP reps for free as they actively canvas opinion on promos etc! This sort of job would appeal to several like minded persons.
In fact on the old VC poker I advised them to put the winning % figures in showdowns on the screen which they adapted and is now commonplace on many sites.
Not that I am putting myself forward mind but a job which people would love to channel their energies into & are no longer financially driven through work would see quality candidates apply and happily work for substantially less than current occupations.
P.S I am only a short 30 minute train ride form London. When do I start please?!
For instance, I have a degree, have worked in senior management for years within Financial Sevices (& was sales manager of the year for London & SE [;)]), played poker for years with success, am Elite status on an alternative site and am always giving my advice to their VIP reps for free as they actively canvas opinion on promos etc! This sort of job would appeal to several like minded persons.
In fact on the old VC poker I advised them to put the winning % figures in showdowns on the screen which they adapted and is now commonplace on many sites.
Not that I am putting myself forward mind but a job which people would love to channel their energies into & are no longer financially driven through work would see quality candidates apply and happily work for substantially less than current occupations.
P.S I am only a short 30 minute train ride form London. When do I start please?!
The boy who cried "wolf" !!!
Sorry, have heard all this baloney far far far far far too many times to think the useless donkeys will actually sort anything out for the better.
Year after year.
Enjoy the beer and pizza HF [:D]
Sorry, have heard all this baloney far far far far far too many times to think the useless donkeys will actually sort anything out for the better.
Year after year.
Enjoy the beer and pizza HF [:D]
Most of the suggestions will be cosmetic. I pushed for the ability for user chat for the longest time which it appears ongame reluctantly agreed to. It's not so much I wanted it so I can tell the donk how impressed I was with his all in push of 28 pre flop that beat my KK but rather because the ability to chat and rattle some cages for later games all becomes part of the stragegy. And it seems ongame was the only network not allowing observer chat so they must have realized the error.
Other suggestions - again all become part of strategy in tournaments, is the ability to show your folded cards. It's done in casinos all the time - i.e. saying to someone "ok I'm folding this KK because I think you outflopped me" but really you want to look weak with the fold to go in for the big kill later.
Here's another idea. Everyone seemed to like the old bf poker product much more than ongame. How about some tables and tournaments reserved for Betfair clients only. That way you can still play against others who you were comfortable with in the past rather than being forced to play against players from other sites.
There are hundreds of ideas that can help possibly generate interest. Instead of a pizza and beer get together why not have a type of suggestion box where people can put ideas with reasoning and implementation strategies. And if they're adopted and somehow help increase traffic and/or gross profits than attach some sort of reward to it?
Other suggestions - again all become part of strategy in tournaments, is the ability to show your folded cards. It's done in casinos all the time - i.e. saying to someone "ok I'm folding this KK because I think you outflopped me" but really you want to look weak with the fold to go in for the big kill later.
Here's another idea. Everyone seemed to like the old bf poker product much more than ongame. How about some tables and tournaments reserved for Betfair clients only. That way you can still play against others who you were comfortable with in the past rather than being forced to play against players from other sites.
There are hundreds of ideas that can help possibly generate interest. Instead of a pizza and beer get together why not have a type of suggestion box where people can put ideas with reasoning and implementation strategies. And if they're adopted and somehow help increase traffic and/or gross profits than attach some sort of reward to it?
It needs:
- A comprehensive VIP programme restructure eg. beat the pro/refined rake races/summer gift incentives/VIP MSN support etc
- Ability for MTT late registration
- Tournament restructure tapping into increasingly popular games like Omaha/OHL
- Disconnection protection
- More communication on events/incentives etc via enhanced marketing - e-mails etc/customer idea suggestion box with monthly prize draws for the best
- More super add on rebuy MTT tourneys
- VIP transfer retention opportunities to attract players from other sites
- Bad Beat Jackpots
- Clearer communication on collusion measures & independent RNG analysis etc with easy to find links on an interface
Apologies if some of these are in place now but I can't remember then the last time I played. These are just off top of my head & I could go on and on..............THE CUSTOMER IS KING!
- A comprehensive VIP programme restructure eg. beat the pro/refined rake races/summer gift incentives/VIP MSN support etc
- Ability for MTT late registration
- Tournament restructure tapping into increasingly popular games like Omaha/OHL
- Disconnection protection
- More communication on events/incentives etc via enhanced marketing - e-mails etc/customer idea suggestion box with monthly prize draws for the best
- More super add on rebuy MTT tourneys
- VIP transfer retention opportunities to attract players from other sites
- Bad Beat Jackpots
- Clearer communication on collusion measures & independent RNG analysis etc with easy to find links on an interface
Apologies if some of these are in place now but I can't remember then the last time I played. These are just off top of my head & I could go on and on..............THE CUSTOMER IS KING!
I agree totally charwell. Fwiw, to me some of these promotions are irrelevant. The Skill n go for example - the idea was that it was to reward players regardless of the buy in amounts that are most skillfull. So if you win say 200 sit n gos at $1.20 you are deemed as successful as those who win say 10 tournaments at $200 buy ins. But what we're seeing is that the buy in amount is far more relevant than success in determining the winners. Most of those at the top of the leaderboard only play buy in levels that few can afford.
I know for contests 99% of people can't be bothered by the ones that are "we'll put your name in a draw for..." Everyone knows that your chances are slim to none in those and slim left town. Why not revamp the loyalty program whereby if you play enough and are successful enough you can obtain something based on merit rather than the luck of the draw.
One other thing I'd like to see is staggered tournament starting times for these promotions. I notice the vast majority start at 8 pm Britain time on weekdays which is fine for those who live in Europe but is useless for those in Asia and especially the Western Hemisphere. I know I had about 20 tickets I registered for but couldn't use because I live in Canada and didn't get home from work until around 3 hours after the tournaments started. Why not have tournaments that start at 8 pm local time with one for British time, one for Eastern Standard Time, one for Hong Kong time etc.?
I know for contests 99% of people can't be bothered by the ones that are "we'll put your name in a draw for..." Everyone knows that your chances are slim to none in those and slim left town. Why not revamp the loyalty program whereby if you play enough and are successful enough you can obtain something based on merit rather than the luck of the draw.
One other thing I'd like to see is staggered tournament starting times for these promotions. I notice the vast majority start at 8 pm Britain time on weekdays which is fine for those who live in Europe but is useless for those in Asia and especially the Western Hemisphere. I know I had about 20 tickets I registered for but couldn't use because I live in Canada and didn't get home from work until around 3 hours after the tournaments started. Why not have tournaments that start at 8 pm local time with one for British time, one for Eastern Standard Time, one for Hong Kong time etc.?
If I am going to pay £100,000 for just over 400 hours work (£240 an hour)
I have won 10s of thousands on the turn of one card many times so £240 an hour at times is not always so great for me. I will not get paid a penny if I do not drastically improve things. My reasons for putting myself forward are because after a year I would be indespensible and in a strong position to get rid of a few people who still may be in jobs at betfair whom i think shouldn't. Also many individual players alone rake over £100,000 a year so if i personally brang in two such players that would more than cover £100,000 after costs.
I have won 10s of thousands on the turn of one card many times so £240 an hour at times is not always so great for me. I will not get paid a penny if I do not drastically improve things. My reasons for putting myself forward are because after a year I would be indespensible and in a strong position to get rid of a few people who still may be in jobs at betfair whom i think shouldn't. Also many individual players alone rake over £100,000 a year so if i personally brang in two such players that would more than cover £100,000 after costs.
p.s. one free piece of advice that hellmuth folds is absolutely useless to help with anything other than appeasing a few low stake players. He has no knowledge of how heavy volume players works and no contacts with high volume players. Do betfair poker want some high rakers raking $250,000 a year plus or a dozen $20,000 a year rakers.
Do betfair poker want some high rakers raking $250,000 a year plus or a dozen $20,000 a year rakers.
Any betting site would much rather have a large number of smaller volume customers that a much smaller volume of larger customers as then your income streams are a lot more solid and dependable and you are not in trouble when your 'high rakers' who you become dependant upon get enticed away elsewhere/throw their toys out of the pram etc.
This is not just applicable in the betting industry but generally acroos business period.
Half of Betfairs problems in the past is that they concentrated so heavily on the high rakers that they neglected their bread and butter clients which saw them leave in droves. Your views on this JJP are both short sighted and naive if you really believe that the answers to Betfairs poker problems is to have two players back sat at 15 high stakes HU tables all day every day. Betfair already tried that route and it got them absolutely nowhere!
Any betting site would much rather have a large number of smaller volume customers that a much smaller volume of larger customers as then your income streams are a lot more solid and dependable and you are not in trouble when your 'high rakers' who you become dependant upon get enticed away elsewhere/throw their toys out of the pram etc.
This is not just applicable in the betting industry but generally acroos business period.
Half of Betfairs problems in the past is that they concentrated so heavily on the high rakers that they neglected their bread and butter clients which saw them leave in droves. Your views on this JJP are both short sighted and naive if you really believe that the answers to Betfairs poker problems is to have two players back sat at 15 high stakes HU tables all day every day. Betfair already tried that route and it got them absolutely nowhere!
helmuth i have absolute faith in u
jjp i will pay u 100,000 a year if u can make me 200,000 in a year with zero outlay from me thx
and charwell good points.
jjp i will pay u 100,000 a year if u can make me 200,000 in a year with zero outlay from me thx
and charwell good points.
Do betfair poker want some high rakers raking $250,000 a year plus or a dozen $20,000 a year rakers.
Any betting site would much rather have a large number of smaller volume customers that a much smaller volume of larger customers as then your income streams are a lot more solid and dependable and you are not in trouble when your 'high rakers' who you become dependant upon get enticed away elsewhere/throw their toys out of the pram etc.
This is not just applicable in the betting industry but generally acroos business period.
Half of Betfairs problems in the past is that they concentrated so heavily on the high rakers that they neglected their bread and butter clients which saw them leave in droves. Your views on this JJP are both short sighted and naive if you really believe that the answers to Betfairs poker problems is to have two players back sat at 15 high stakes HU tables all day every day. Betfair already tried that route and it got them absolutely nowhere!
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hf has this albouslty spot on.
the core ukbased players are almost non existant on bf as we know it nowadays.
Any betting site would much rather have a large number of smaller volume customers that a much smaller volume of larger customers as then your income streams are a lot more solid and dependable and you are not in trouble when your 'high rakers' who you become dependant upon get enticed away elsewhere/throw their toys out of the pram etc.
This is not just applicable in the betting industry but generally acroos business period.
Half of Betfairs problems in the past is that they concentrated so heavily on the high rakers that they neglected their bread and butter clients which saw them leave in droves. Your views on this JJP are both short sighted and naive if you really believe that the answers to Betfairs poker problems is to have two players back sat at 15 high stakes HU tables all day every day. Betfair already tried that route and it got them absolutely nowhere!
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hf has this albouslty spot on.
the core ukbased players are almost non existant on bf as we know it nowadays.
Excellent post HF.
Betfair users interests will be safe in your hands.
I hope you get your pizza and beer mate
Betfair users interests will be safe in your hands.
I hope you get your pizza and beer mate
Pay attention to full time players and not recreational players and you still end up getting both. Betfair will probably be naive and take opinions from this forum but there are absolutely no high rakers to comment left. So betfair will be trying to please small volume players when everybody knows high rakers subsidise them. I have more poker experience online than ABSOLUTELY any other poster on this thread. So keep living in cuckoo land and wondering why betfair poker is such a bad product. The problem can only be solved by paying for expertise. Pizza and beer? What knowledgable person in online poker would help for that? Cold hard (performance related) cash is the only solution.
I and many others Mr Preston could increase customer new traffic & player retention (which is even more important) for a basic of circa £25k & bonus structure on defined, agreed targets with OTE £35k for eg.
Whilst you make a lot of valid points high rollers are obviously nice but not the be all & end all. Loyal, stable customer traffic on all types of games is imperative. This ensures MTT guarantees are met & are stable, cash tables are popular @ all levels and allow small time players the opportunity to progress to higher levels (& obv inc rake) and STT players not to be sitting around for ages whilst waiting for tables to fill. High rollers alone do not accomplish this. & HF is spot on when he says high rollers are the most fickle. Look after the bread & butter players first.
Whilst you make a lot of valid points high rollers are obviously nice but not the be all & end all. Loyal, stable customer traffic on all types of games is imperative. This ensures MTT guarantees are met & are stable, cash tables are popular @ all levels and allow small time players the opportunity to progress to higher levels (& obv inc rake) and STT players not to be sitting around for ages whilst waiting for tables to fill. High rollers alone do not accomplish this. & HF is spot on when he says high rollers are the most fickle. Look after the bread & butter players first.
If i do not succeed I do not take one penny. They will call me the Stuart Rose of the online poker world.
I've almost certainly plyed more golf than Tiger Woods this last 12 months, I couldn't run the PGA Tour though.
Its all well and good getting 2 high stakes mates to join the site, but how are they going to generate rake if theres nobody to play ? Surely most people start at lower levels and progress upwards until they find a level where they get picked off, rather than the other way round ? For a site to flourish it has to have a steady stream of players joining AND staying loyal to the site, rather than a few pros being pandered to ?
As Helmuthian states, BF have gone down the route of treating those at the top like royalty and signing big name pros and where has it got them ? We keep hearing about how wonderful their hospitality is at big Live events, but what percentage of their customer base will ever experience this ? For most of us our only contact with BF comes when having to deal with the widely derided Customer Service staff.
As for this tosh about the high rakers subsidising us recreational mugs...how does that work then ? Say I want to play 20$ stts. I pay the highest entry fees at 10% (including heads up and D2N) in the free world, on an unreliable site with poor customer service. A percentage of my rake goes towards promotions and leaderboards I have zero chance of winning because they are all rake races, unless I quit my day job,so in actual fact I'm the one subsidising a bunch of full time players some of whom are allegedly account sharing and colluding anyway.
Which is precisely why those of us that were making our way up the ranks ( I'd gone from playing 2$ games to the point where I was testing myself at $55 before the switch to Ongame )have mostly switched to other sites.
I'm not saying the site doesnt need high stakes players, But what I do know is that they signed up the likes of Annette, and she barely played on the site, so chucking money at those sort of players may not be wise, when it could probably be better spent on measures to keep the bread and butter players who make up the bulk of the customer base.
What I do know is that boatloads of 20-30 dollar STT regs have done a bunk, and a site cant keep letting these players go without asking why, as these are the 50-70 dollar players of the future.
Totally agree with Charwells comments BTW. Stuff like LATE REGISTRATION for MTTS is just basic common sense.
Its all well and good getting 2 high stakes mates to join the site, but how are they going to generate rake if theres nobody to play ? Surely most people start at lower levels and progress upwards until they find a level where they get picked off, rather than the other way round ? For a site to flourish it has to have a steady stream of players joining AND staying loyal to the site, rather than a few pros being pandered to ?
As Helmuthian states, BF have gone down the route of treating those at the top like royalty and signing big name pros and where has it got them ? We keep hearing about how wonderful their hospitality is at big Live events, but what percentage of their customer base will ever experience this ? For most of us our only contact with BF comes when having to deal with the widely derided Customer Service staff.
As for this tosh about the high rakers subsidising us recreational mugs...how does that work then ? Say I want to play 20$ stts. I pay the highest entry fees at 10% (including heads up and D2N) in the free world, on an unreliable site with poor customer service. A percentage of my rake goes towards promotions and leaderboards I have zero chance of winning because they are all rake races, unless I quit my day job,so in actual fact I'm the one subsidising a bunch of full time players some of whom are allegedly account sharing and colluding anyway.
Which is precisely why those of us that were making our way up the ranks ( I'd gone from playing 2$ games to the point where I was testing myself at $55 before the switch to Ongame )have mostly switched to other sites.
I'm not saying the site doesnt need high stakes players, But what I do know is that they signed up the likes of Annette, and she barely played on the site, so chucking money at those sort of players may not be wise, when it could probably be better spent on measures to keep the bread and butter players who make up the bulk of the customer base.
What I do know is that boatloads of 20-30 dollar STT regs have done a bunk, and a site cant keep letting these players go without asking why, as these are the 50-70 dollar players of the future.
Totally agree with Charwells comments BTW. Stuff like LATE REGISTRATION for MTTS is just basic common sense.
Why does it have to be one or the other? If you go to any casino, racetrack or poker room there are areas for high rollers. They are treated differently than the regular folk and given comps that work for them. In fact the managers for the high rollers are often different than the managers for the others.
Why not have a "high rollers section" of the site where people like JJP and his friends can frequent and be given whatever incentives he believes are necessary to grow that area of the poker product. Consequently there can be other sections that offer different incentives from tee shirts to money back to ipods to ... based on amounts bet and won. And as other said put in some more common sense items to the poker product like late buy ins for MMT tables, the ability to fold cards face up etc.
If a $10,000 player needs something different to keep their interest than a $3 player does then cater to them separately. It's a win/win situation. As it stands now everyone is lumped into the same pot which is benefitting no one.
Oh and as for customer service why not start with one of those "live chat" icons that every gambling site has that takes you to a customer service rep whose job it is to monitor the chat. The only option now is telephone - which is silly in this day and age, or email which can take up to 24 hours for a response. Most times the customer service issue can be solved in less than a minute but requires immediate attention.
Why not have a "high rollers section" of the site where people like JJP and his friends can frequent and be given whatever incentives he believes are necessary to grow that area of the poker product. Consequently there can be other sections that offer different incentives from tee shirts to money back to ipods to ... based on amounts bet and won. And as other said put in some more common sense items to the poker product like late buy ins for MMT tables, the ability to fold cards face up etc.
If a $10,000 player needs something different to keep their interest than a $3 player does then cater to them separately. It's a win/win situation. As it stands now everyone is lumped into the same pot which is benefitting no one.
Oh and as for customer service why not start with one of those "live chat" icons that every gambling site has that takes you to a customer service rep whose job it is to monitor the chat. The only option now is telephone - which is silly in this day and age, or email which can take up to 24 hours for a response. Most times the customer service issue can be solved in less than a minute but requires immediate attention.
Im lets say an elder not old recreational player started playing poker about 8 yrs ago on betfair and have a soft spot for it,Idoubt i could run a poker site but have run my own various companies for 30yrs.About 3 months ago i moved most of my play to laddies in that time the site hasnt crashed once if you contact c/s you get someone who actually knows about poker (in 8yrs of contacting betfair thats never happened)and if your involved in a promotion its updated daily at the time they say.So basically to me its not rocket science get a c/s team that actually know about poker stop making a **** up of promotions, leaderboards and get a site that dosnt feel like its just come out of the ark and im sure most of your customers will be happy.Ok it would mean the local pizza firm will lose a few quid without the bulls*** pr but you cant please everyone.
So basically to me its not rocket science get a c/s team that actually know about poker stop making a **** up of promotions, leaderboards and get a site that dosnt feel like its just come out of the ark and im sure most of your customers will be happy.
I could not agree more, EAGLE1
I could not agree more, EAGLE1
I gave HF a bit of stick on this thread, any other time he would give it back in spades. His absence is well noted. This is purely HF trying to get onto BF with Le Klup backing him (just so incredibly obvious). He will in my opinion sit directly on the fence just like Trevor. On the other hand Chipfire I'm sure would give them a mega run for YOUR money and he should be persuaded to beg his new bosses for time off. Just to add HF this is nothing remotely personal as I don't know you but you did a tremendous job as a roving reporter.
I have no qualms with you suggesting I am backing HF.
He would be an absolute asset and I'm merely putting across points I genuinely believe in. At the same time I backed chipfire - whom i've Never met but it's evident he keeps abreast of things and would also be extremely capable.
There are many forumites i know, respect and get on with but these are the two who in my opinion are best suited to the subject matter.
He would be an absolute asset and I'm merely putting across points I genuinely believe in. At the same time I backed chipfire - whom i've Never met but it's evident he keeps abreast of things and would also be extremely capable.
There are many forumites i know, respect and get on with but these are the two who in my opinion are best suited to the subject matter.
CF,
I understand your doubts but the one thing that I can assure you is that when I do anything I do it to the best of my ability and if I do go to this meeting I would represent the views of the forum as best and strongly as I could. As for sitting on the fence (who is Trevor btw), you can tell you dont know me as one thing I can never be accused of is sitting on the fence, it is just not in my nature.
I actually agree that Chipfire would be a great candidate to be there as is Gnasher. I think Klups business dealings and the fact that some people will never believe he could act impartially (even though I know him well and know he would probably give them more stick than anyone) effectively rules him out.
There are plenty of people who would go and try and do a good job although I am sure JJP is not one of them. Earlier you accused me of 'begging' to go which is very unfair I feel. I had been nominated and stated the reasons why I feel I could do a good job. My experience working for many years within the industry gives me an understanding of things that will help me challenge any replies that do not hold water and when I am being fed management double speak which is what we normally get on the Q & A sessions.
If you really believe that I would travel all the way to London from Manchester for some free beer and a pizza then you obviously have a low opinion of me which I have to accept but I think is a bit small minded.
I understand your doubts but the one thing that I can assure you is that when I do anything I do it to the best of my ability and if I do go to this meeting I would represent the views of the forum as best and strongly as I could. As for sitting on the fence (who is Trevor btw), you can tell you dont know me as one thing I can never be accused of is sitting on the fence, it is just not in my nature.
I actually agree that Chipfire would be a great candidate to be there as is Gnasher. I think Klups business dealings and the fact that some people will never believe he could act impartially (even though I know him well and know he would probably give them more stick than anyone) effectively rules him out.
There are plenty of people who would go and try and do a good job although I am sure JJP is not one of them. Earlier you accused me of 'begging' to go which is very unfair I feel. I had been nominated and stated the reasons why I feel I could do a good job. My experience working for many years within the industry gives me an understanding of things that will help me challenge any replies that do not hold water and when I am being fed management double speak which is what we normally get on the Q & A sessions.
If you really believe that I would travel all the way to London from Manchester for some free beer and a pizza then you obviously have a low opinion of me which I have to accept but I think is a bit small minded.
little to late this i see betfairs poker profits are well down wonder why
It's not so much getting the time off work, it's the fact everything is so vague. We are being asked to commit to a meeting tht will be held at some point late July/early August, in London. We haven't even been informed what time of day or night this will take place.
It would take me 4 hours to get to Hammersmith. If the meeting was mid-day and was finished by 5ish then that's fair enough I can be home at a reasonable hour, and if they will pay me £150 expenses I would do it. If we are talking about a meeting running past 6 o clock then we are talking 2 days off work and an overnight stay, and the expenses get ridiculous. Gnasher I assume would be in the same situation given where he lives. Unless its a weekend, though this I assume is unlikely.
Given it's the time of year when people have holidays booked and getting time off work at short notice in the school holidays is a nightmare, these things needed sorting ( time/date/what expenses would be met) before people started voting ! Not everyone lives south of Watford !
It would take me 4 hours to get to Hammersmith. If the meeting was mid-day and was finished by 5ish then that's fair enough I can be home at a reasonable hour, and if they will pay me £150 expenses I would do it. If we are talking about a meeting running past 6 o clock then we are talking 2 days off work and an overnight stay, and the expenses get ridiculous. Gnasher I assume would be in the same situation given where he lives. Unless its a weekend, though this I assume is unlikely.
Given it's the time of year when people have holidays booked and getting time off work at short notice in the school holidays is a nightmare, these things needed sorting ( time/date/what expenses would be met) before people started voting ! Not everyone lives south of Watford !
I guess it depends on what kind of pizza you have in England. Authentic Chicago deep dish pizza may be worth the trip :).
never loses
30 Jun 11 18:50
Joined:
12 Feb 09
| Topic/replies: 679 | Blogger: never loses's blog
little to late this i see betfairs poker profits are well down wonder why
They make a profit? [:o][:o][:o][:o][:o][:o][:o][:o][:o][:o][:o][:o][:o][:o][:o][:o][:o][:o][:o]... [;)]
30 Jun 11 18:50
Joined:
12 Feb 09
| Topic/replies: 679 | Blogger: never loses's blog
little to late this i see betfairs poker profits are well down wonder why
They make a profit? [:o][:o][:o][:o][:o][:o][:o][:o][:o][:o][:o][:o][:o][:o][:o][:o][:o][:o][:o]... [;)]
If you really believe that I would travel all the way to London from Manchester for some free beer and a pizza
Deary deary me!! and you want to represent the forum?
Deary deary me!! and you want to represent the forum?
Theres probably more ( me and RK are still waiting for Loss Limits to be re-introduced for example) but thats just random stuff off the top of my head.
Chipfire FTW
Chipfire FTW
Helmuthian Folds
You posted a reply to one of my possts saying 'if betfair becomes more like ipoker then god help us all' I just wondered what was your reasons for doing so? I only play on ipoker, because I have a william hill online account, and betfair at the moment so I would like to know the bad points about ipoker.
You posted a reply to one of my possts saying 'if betfair becomes more like ipoker then god help us all' I just wondered what was your reasons for doing so? I only play on ipoker, because I have a william hill online account, and betfair at the moment so I would like to know the bad points about ipoker.
Well my biggest gripe with ipoker is it doen't force a window to the front when its your turn like most other sites do.
I also think the graphics are very poor and the tournament selection is not to my liking.
I think the software generally is as disfunctional and backward as ongames is. Also for those who want to know where a player is from can be easily mislead as according to anyone who looks at me on my Betfred account I am from Athens!
I also think the graphics are very poor and the tournament selection is not to my liking.
I think the software generally is as disfunctional and backward as ongames is. Also for those who want to know where a player is from can be easily mislead as according to anyone who looks at me on my Betfred account I am from Athens!
Thanks for the reply, Helmuthian Folds, but I am a bit confused 
I have played four tables on ipoker and it forces the window to the front, so I do not understand why yours does not.
In what way are the graphics poor? They, to me, are miles superior to ongame. What specifically is wrong with them, so I can see what I am missing?
How is the software disfunctional and backward? It does not disconnect, when they have updates, not nearly as often as ongame, they go smoothly and at least they have a player's country, unlike ongame.
I you could specific in your reply I would be most grateful, as I said I only play ongame and ipoker, so I want to see what I am missing.
I have played four tables on ipoker and it forces the window to the front, so I do not understand why yours does not.
In what way are the graphics poor? They, to me, are miles superior to ongame. What specifically is wrong with them, so I can see what I am missing?
How is the software disfunctional and backward? It does not disconnect, when they have updates, not nearly as often as ongame, they go smoothly and at least they have a player's country, unlike ongame.
I you could specific in your reply I would be most grateful, as I said I only play ongame and ipoker, so I want to see what I am missing.
A team of two representatives is poor for this I suggest you contact the following and pay them £10k per man for the evenings entertainment:
1: PunterZ
2: Dealem
3: Mandylou
4: Arboy
5: Doobs
6: Evvo
7: Dubai
8: Kinghawko
9: Shaboom
10:Bifta
11:Hangman
I will captain them and would obviously charge 20k.
1: PunterZ
2: Dealem
3: Mandylou
4: Arboy
5: Doobs
6: Evvo
7: Dubai
8: Kinghawko
9: Shaboom
10:Bifta
11:Hangman
I will captain them and would obviously charge 20k.
Hi All, i dont play on here anymore for various reasons, however i have voted for HF and Chip, but honestly i dont see any improvement as only ongame can make the required changes to the system and as BF have no pull with ongame then whats the point, but good luck dave i know if chosen you will give it the respect and professionalism that it requires.
Lets be honest, its a sticking plaster over a gaping gash!
To properly assmilate meaningful feedback beer & pizza off a couple of people is such a ridiculously small sample as to be almost worthless. What you need to do is the following:
1) Canvas opinions off ex players (why did you leave etc) as well as current players (what do you like, where can we improve etc) - done on a simple form with space for free text @ the end
2) Have the survey, which if completed enters them into a 'Poll Freeroll' say a 1K tourney. With the added incentive if selected for a future 'Focus Group' they will win luxury stay in London Hotel + VIP evening entertainment (following the Focus Group)
3)From the feedback forms select a cross section of cash/stt/mtt players @ various stake levels. 12 or so would be a decent cross section allied to the Online Surveys completed.
4) The Focus Group should be about what the feedback has shown (powerpoint presentation would be good). Then talk about the proposed changes you are considering as a result. This could then be discussed & give you any required tweaks that may be needed.
In summary a more holistic & professional approach ran by an experienced Project Manager to oversee this would be of far greater significance.
Let me know when you want me to start please [;)]
To properly assmilate meaningful feedback beer & pizza off a couple of people is such a ridiculously small sample as to be almost worthless. What you need to do is the following:
1) Canvas opinions off ex players (why did you leave etc) as well as current players (what do you like, where can we improve etc) - done on a simple form with space for free text @ the end
2) Have the survey, which if completed enters them into a 'Poll Freeroll' say a 1K tourney. With the added incentive if selected for a future 'Focus Group' they will win luxury stay in London Hotel + VIP evening entertainment (following the Focus Group)
3)From the feedback forms select a cross section of cash/stt/mtt players @ various stake levels. 12 or so would be a decent cross section allied to the Online Surveys completed.
4) The Focus Group should be about what the feedback has shown (powerpoint presentation would be good). Then talk about the proposed changes you are considering as a result. This could then be discussed & give you any required tweaks that may be needed.
In summary a more holistic & professional approach ran by an experienced Project Manager to oversee this would be of far greater significance.
Let me know when you want me to start please [;)]
nobody can, but i reiterate, bf have no power with ongame so can someone enlighten me as to what this is supposed to achieve. BF send 2 guys down to london to talk to em about whats wrong with their site, to what end. Inorder for them to put into practice the feedback, ideas, inovation they have to have more of a say in the ongame network world, which we know they dont. So whats the point?unless they are going solo again and then we will all come back 
unless they are going solo again and then we will all come back
P.S Chip sould be part of the VIP Focus Group when it's done properly!
too many people over the years have told you what is wrong , when the betfair staff listened to us and probably did there best the fact that these customers have left and all the old faces staff wise went too doesn@t inspire a lot of confidence
The old betfair and pokerchamps sites are soooo damn user and eye friendly...any site that relaunches that software gets my regular play...jstplyn...
It's entirely possible the BF staff we deal with on here have fed our comments back to Senior Staff in the past to no avail, and they feel it may be more productive if a couple of us went down there and told them what a heap of shyte it is to their faces.
Despite deep reservations, as long as they pay my expenses I'm willing to haul my sorry backside down there and grief them.
Despite deep reservations, as long as they pay my expenses I'm willing to haul my sorry backside down there and grief them.
who they got at the moment? penn and teller I'm assuming with some of the stunts they've pulled of late
weren't some players/forumites invited down for opinions on the software a few years ago when Betfair decide to go their own way on the poker?
I think most, if not all, their suggestions/advice was ignored.
I think most, if not all, their suggestions/advice was ignored.
If BF insists on going with a network, Entraction is a good site - see Victor Chandler, Devilfishpoker.com
Betfair wont move - they just got here! Anyways, i think i would prefer it if there were 40% less at the tables at ongame. Im not a huge fan of 1000 runner fields - i much prefer 100 - 250 players, thats more my zone.
I just hope Betfair find a way to buy the FOOL TILT software! This is their one and only golden opportunity of doing the impossible and actually achieving the target they set years back when they went independant - to be one of the top 3 sites!
I just hope Betfair find a way to buy the FOOL TILT software! This is their one and only golden opportunity of doing the impossible and actually achieving the target they set years back when they went independant - to be one of the top 3 sites!
It's entirely possible the BF staff we deal with on here have fed our comments back to Senior Staff in the past to no avail, and they feel it may be more productive if a couple of us went down there and told them what a heap of shyte it is to their faces.
Despite deep reservations, as long as they pay my expenses I'm willing to haul my sorry backside down there and grief them.
While I think you're the one to go chip,I can't see what difference it will make,assuming they can read,and they MUST ABSOLUTELY MUST know the strength of feeling.
On a lighter note,why have you turned into an American.[;)]
Despite deep reservations, as long as they pay my expenses I'm willing to haul my sorry backside down there and grief them.
While I think you're the one to go chip,I can't see what difference it will make,assuming they can read,and they MUST ABSOLUTELY MUST know the strength of feeling.
On a lighter note,why have you turned into an American.[;)]
I've always thought backside was a northern term ? Surely ass would be the americanism ? Could be wrong like.
Yes I'm under no illusions this is almost certainly a pointless exercise and have said so from the outset. But as I seem to be getting nowhere with my collusion complaint, it will at least give me the satisfaction of telling someone face to face exactly how I feel. Have zero interest in the beer and pizza, just really want to make a few points, even though they will probably be ignored.
Yes I'm under no illusions this is almost certainly a pointless exercise and have said so from the outset. But as I seem to be getting nowhere with my collusion complaint, it will at least give me the satisfaction of telling someone face to face exactly how I feel. Have zero interest in the beer and pizza, just really want to make a few points, even though they will probably be ignored.
Well the results are in and it looks like a landslide victory for Hellmuthian Folds who received 64% of the vote.
In total 59 people voted.
Our Second representative was not so clear cut and it was a close run thing between
Chipfire and Gnasher.
In the end it came down to just 2 votes and I am pleased to announce it will be
Helmuthian Folds and Chipfire227 (HF will eat your pizza and drink your beer if you don't want it!)
I will contact you both privately to sort out our first meeting.
In total 59 people voted.
Our Second representative was not so clear cut and it was a close run thing between
Chipfire and Gnasher.
In the end it came down to just 2 votes and I am pleased to announce it will be
Helmuthian Folds and Chipfire227 (HF will eat your pizza and drink your beer if you don't want it!)
I will contact you both privately to sort out our first meeting.
Finally we have someone who will know how to use words to represent us all congrats Dave and chip good luck we believe in you
Dear BF Poker PR:
I refer to my earlier posts & thus why I will never play at your site again. If you are going to do something, do it properly and plan it properly. This half baked concept you have come up with to 'glean' insight into the needs & wants of your (past & present) customers is shambolic & sums up the efforts of BF poker over the years quite frankly.
Enjoy the pizza & beer boys, & do be sure to get hold of the company credit card for additional 'expenses!!'
I refer to my earlier posts & thus why I will never play at your site again. If you are going to do something, do it properly and plan it properly. This half baked concept you have come up with to 'glean' insight into the needs & wants of your (past & present) customers is shambolic & sums up the efforts of BF poker over the years quite frankly.
Enjoy the pizza & beer boys, & do be sure to get hold of the company credit card for additional 'expenses!!'
If anyone has anything they would like raised, over and above the stuff that was raised the last twice, or that is already on the thread, feel free to post it, and I will be more than happy to ask the question should this go ahead as planned.
are betfair staying with ongame? because if it isnt the whole thing is pointless.
wd helmuth and chip and thx for going
i would like too see player locations on tables or in player lists and if so roughly how long would it take too do so, i understand it cant be done overnight.
i would like too see player locations on tables or in player lists and if so roughly how long would it take too do so, i understand it cant be done overnight.
Agree with gnashers last post below. Thanks for both of you giving this a go as well.
My main concerns now are sorting out those transfer issues on the money side between betfair and on game. Which is pretty big when happens during a tourney especially with rebuys and add-ons. Disadvantages us compared to others. Have not had this issue for a while - hopefully fixed.
No waiting facility for cash tables - nor sit n goes. Unlike practically every site I've played on.
No basic counting functions of own hands (how many hands played, how many raised, what streets etc. Almost encourages you to buy other software which may then become illegal on any change of use at short notice.
I do not expect it to count opponents actions. Again basic functionality which is useful when multi-tabling or not.
No late registration to tourneys. Seems odd one as bound to get more rake.
Rake structures are worse than competitors - that's free advice from me.
Putting on promotions then changing rules, scoring, and then not keeping up to date.
Customer support on phone is bad unless you get a poker expert that knows that when you have been booted out during a tournament for no apparent reason than the Betfair connection had a glitch and that time in resolving now is the issue to stop your chips being gobbled up.
Sure I and everyone else has posted loads. And also that both of you will get Forums views across as well as your own points that you have made and let us all know about.
My main concerns now are sorting out those transfer issues on the money side between betfair and on game. Which is pretty big when happens during a tourney especially with rebuys and add-ons. Disadvantages us compared to others. Have not had this issue for a while - hopefully fixed.
No waiting facility for cash tables - nor sit n goes. Unlike practically every site I've played on.
No basic counting functions of own hands (how many hands played, how many raised, what streets etc. Almost encourages you to buy other software which may then become illegal on any change of use at short notice.
I do not expect it to count opponents actions. Again basic functionality which is useful when multi-tabling or not.
No late registration to tourneys. Seems odd one as bound to get more rake.
Rake structures are worse than competitors - that's free advice from me.
Putting on promotions then changing rules, scoring, and then not keeping up to date.
Customer support on phone is bad unless you get a poker expert that knows that when you have been booted out during a tournament for no apparent reason than the Betfair connection had a glitch and that time in resolving now is the issue to stop your chips being gobbled up.
Sure I and everyone else has posted loads. And also that both of you will get Forums views across as well as your own points that you have made and let us all know about.
great news and good luck with it
sad thing is if this had happened 3/4 years ago they wouldent be in this mess and may still have had some players left
sad thing is if this had happened 3/4 years ago they wouldent be in this mess and may still have had some players left
Good afternoon all,
Thankyou to anyone who voted for me and showed some faith and I will do my best to represent us all.
Chip,
I have sent you a personal message on here with my contact details so we can confer before we go down there and make sure we are as organised as possible.
Thankyou to anyone who voted for me and showed some faith and I will do my best to represent us all.
Chip,
I have sent you a personal message on here with my contact details so we can confer before we go down there and make sure we are as organised as possible.
We were told the mtt leaderboard would return bigger and better - Betfairs words not mine. When is this going to happen? Thanks.
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