Forums
Welcome to Live View – Take the tour to learn more
Start Tour
There is currently 1 person viewing this thread.
GrandTilt
10 Mar 11 15:52
Joined:
Date Joined: 21 Mar 08
| Topic/replies: 1,043 | Blogger: GrandTilt's blog
Apologies - we haven't had a good chat with our community for a while.

On Tuesday 29th march we are gathering the good and great of Betfair Poker to answer your questions.

If you would like to post your questions in advance below feel free.
You can of course just pop in and post questions on the night.
So.......please tell us what is on your mind.

Love
Pause Switch to Standard View What's on your mind - Q & A on...
Show More
Loading...
Report alexsdad March 16, 2011 8:59 PM GMT
When there are major issues like this is there any chance of someone from bfpoker actually coming onto the forum and letting us know whats going on and what bfs position is on these type of things rather than letting the rumour mill run wild, or is that too much to ask[>o][smiley:crazy]
Report Chipp March 16, 2011 9:00 PM GMT
Ontopic:

When are the disconnects going to stop and when is ongame going to invest some more money into this client.
Report Chipp March 16, 2011 9:50 PM GMT
Wow, got refunded for 3 sngs, while i had 8 running before the dc (3 of them we're final table and good chip counts), after 20-30 reconnecting i logged in and had 3 running, 2 of them with 200-300 chips where i busted fast and one with 1k cgips. yet they only choose to refund for 3? What a joke, withrawd 75% of my roll and soon prob going to withdraw it all.
Report wykhamist2 March 16, 2011 11:00 PM GMT
Looks like the betfair community tournament is abandoned. Anyone else had a refund of the entry fee yet? Plus of course they should share out the $250 added according to chipstacks.

Somehow I expect we will have to get down on bended knees and humbly request a refund by email. Chances of getting any of the $250: zero to very low. Apology no chance. Another great PR exercise!
Report GrandTilt March 17, 2011 2:01 PM GMT
Apologies but due to technical difficulties with our poker provider the GSOP reunion freeroll has been cancelled and rescheduled for a later date.

It will now be on Saturday 19th March @ 20:00 UKT/ 21:00 CET

All players should have received a new ticket for this tournament and will need to register themselves into the new tournament.

Apologies for any inconvenience caused.

The Poker Team
Report joffy March 17, 2011 3:16 PM GMT
I cant play Saturday night so thats my fault for yr fook up is it. Still havent had my refunds from yesterday so you shaft me x 2.Please tell yr helpdesk not to bother me with emails advising that my refunds will be sorted within 12 hours when there not.

Just refund me and stop boring my outlook with yr fooking nonsense.

Oh and these Q/A session are a load of w@nk

Love

Joffy
Report Bruce Willis March 17, 2011 6:31 PM GMT
pass on ya ticket to me joffy il play for ya
split winnings 40 to 60% in your favour

deal?
Report joffy March 17, 2011 7:23 PM GMT
Sounds a perfect deal, but as Im only at a friends house mate ill play on laptop and ignore them all.

However as its such a nice gesture if i do win anything you can have 10% of any cash
Report Bruce Willis March 17, 2011 9:15 PM GMT
no probs gl
Report alexsdad March 18, 2011 9:17 PM GMT
when are you putting this in the lobby?, need to register as out on the piss from 12 tomorrow
Report alexsdad March 18, 2011 9:18 PM GMT
oh ye and my refund was wrong and when i queried it your helpdesk said i had to wait for ongame to send monies back, but i gamble with you right and you take the money from my account so you know how much my refund should be and its not much believe me BUT ITS MINE[>o]
Report alexsdad March 20, 2011 9:23 AM GMT
Ok only right i put this in - thank you i have my money back and i also have been credited with a $54 ticket, thank you. Blush
Report limited ability March 23, 2011 6:05 PM GMT
Just for the record I was disconected from 3 tournys and Betfair FAILED to credit my account with a penny.

That is truly abysmal customer service.

But hey "it's not their fault"
Report 5LEEPWALKER March 24, 2011 3:42 PM GMT
After just logging in, I have noticed the games listed below

$4,000 X2 ONE
$4,000 X2 TWO

THE SAME GAME RUNNING TWICE

Maybe your after a brucey bonus, Have betfair took a look and listened to my idea

Haha, If so this is SUPERB

Can we have the same at night with the rebuys

Also more games with double starting stacks, And 2,000 starting chips with 10 min blinds

The people will appreciate it, And you have the chance to also look good

C'mon betfair, Sort out the connection problems, And let us make you our number one

I would still like to know how the change has affected betfair overall upto now
Report SoC731 March 24, 2011 5:27 PM GMT
Late registration to tournaments please! Basic feature for any poker site!
Report chipfire227 March 24, 2011 11:23 PM GMT
been on vc poker today. they have €150,000 in promos in april, a lot of it aimed at the regular/ lower end of the spectrum stt/mtt players who  have day jobs and committments, but will put in about 20-30 hours a week at the tables week in and week out.

stt players on here have a "leaderboard" running 14 days out of 31. meaning 17 days out of the month theres fk all to play for, and in any event unless you play poker for a living or account share, you cant cash in these rakeraces posing as lb's anyway. we were promised huge promos in feb and march, they didnt materialise.

given you charge twice as much rake for heads up and d2n , 40% more for standard games, and the site is STILL prone to regular crashes, why would any stt player bar the pros play here anymore ?
Report McCoy Carp March 25, 2011 12:07 AM GMT
Heat dissipation of the latest Intel processors, such as high end Pentium 4 and Pentium 4 E, has become a widely discussed issue. Reasons and consequences of astonishingly high thermal levels Intel’s chips achieve is probably due to multi-tabling on a Betfair/Ongame platform of four or more tables.

How do Ongame technicians intend to overcome this? Do you feel you need a fresh approach? Can you harvest the energy and create a architectural paridgm shift there by creating an all round better multitabling experience or, do you feel we have to resort to tomorrows gift of genius - atomic power?

Bearing in mind what has happened in Japan, if we go down this route, that future pc chips may become hotter than the sun trying to run four or more Betfair/Ongame tables, do you see up coming promotions, sign up bonuses etc, offering "Asbestos Suits," viable or do you see it as loss leader such us the non runner money back specials that bookmakers have come to regret offering at this years Cheltenham festival?
Report Daryl Revok March 25, 2011 4:35 PM GMT
juuco Joined: 05 Sep 03
Replies: 6 19 Jan 11 13:21
Yes i finally got my money back!

BUT... It's returned on today's exchange rate!

$1000 on Saturday equals 756,6 Euros with 0,7566 exchange rate.
Today $1000 equals 742,7 euros, with 0,7427 exchange rate!

So for every $1000 Betfair has taken almost 14 euros profit!
And stole from their customers!

This has to be taken into consideration while returning the trapped funds and I demand a proper return of my all money.'

----------------------------------------------------------------------------------------------------------------
Mikko_L     Joined: 25 Mar 03
Replies: 4 24 Jan 11 15:39 
After the "trapped funds" problem I've received 98,7% of my money. I haven't received the remaining 1,3% even though I've sent email to customer service a few days ago. It seems that the funds have been returned in wrong exchange rate (other than the exchange rate on Black Sunday). Anybody else had the same problem? I know 1,3% is not much, but when Betfair does that to all their customers, well, that's a lot of $$$!

Mikko_L     Joined: 25 Mar 03
Replies: 4 24 Feb 11 11:19 
Any news on this? Still no reply from Betfair.

This was also posted on site feedback. The BF rep on 2 + 2 was also contacted, with a view to posting clarification from BF poker management on this issue. None was ever received, although a PM was posted stating what nice guys you all are Plain

Did Betfair Poker choose to make a snide profit, reportedly 1.3%, on the funds trapped during the outage of 17-19th January?
Report chipfire227 March 26, 2011 12:14 AM GMT
the disconnections on here are going  from bad to worse. even 2 tabling i'm struggling, and clearly it isn't just me, as pretty much every stt i played today at least one player  was disconnected for at least 2 minutes.

i see there's poker maintenance planned next tuesday 29th, which is always a sure sign the site will crash either the day before or the day after.Sad
Report Chipp March 27, 2011 7:28 PM BST
Bwin and PArty merging in 4 days, what happens to Betfair? Ongame?
http://www.pokernewsdaily.com/party-gaming-bwin-merger-to-be-completed-on-ma...
Report chipfire227 March 27, 2011 7:43 PM BST
lets be honest, things can hardly get any worse, altho we have said that before and they did. Laugh
Report R0ykeane March 28, 2011 4:27 PM BST
'A lot of the internal merge will happen on March 31 (and the end of the quarter). Many people working at Party/Bwin are excited/anxious about this as this is when everyone will find out their new place in the company. A lot are worried there might be layoffs since in some cases will now be essentially 2 people for one job.

Party is going to acquire the Bwin players (about 60% of ongame traffic) and create a skin using the Party Poker software for everything except sportsbook. (btw, Party does not own the Ongame poker software license, so even if they wanted to use Bwin software it would not be possible.) Many are speculating the second largest skin, Betfair, will buy Ongame from Party since they have the best liquidity to do so.'

However, the actual software merger date is still unknown, for now even internal management has not even merged. I would set the line at about 5 months before Bwin integrates with the Party network.
Report Bruce Willis March 29, 2011 12:31 PM BST
After the 'incident' back in february with Betfair Poker, we were told of great promotions to compensate the loyal customers that continue to use the poker product.
Well the March promotions were the same old thing requiring mass grinding (un-playable amounts alone) to hit the top of the leaderboards.

So now April is looming and I see the $50,000 Raked Hands PRomo has now dropped to a mere $30,000 Raked Hands Promo....
So Q) What other promo's will be offered for April and will there be anything extra special for the people affected by the downtime/money loss/debaucle back in February?

Thanks
Report chipfire227 March 29, 2011 2:53 PM BST
why are posts on this forum that do not breach its rules regularly being deleted simply for being critical of bf, whilst spam can stay on here for days on end ?
Report brightonaremagic March 29, 2011 6:12 PM BST
What is happening with the Community Tournament? As I recall we were promised something special for February, what we got was a reduction in the added money, irregular games and no further communication about it.

Going forward is there going to be a reduction in the tournament guarantees with Bwin migrating to a different platform?

With the issues on your site during January and February, the issues with leaderboard updates, the high level of disconnects, the higher than industry standard rake charges for both D2N's and HU STT's, the continued reduction in leaderboard prize money, the shoddy level of customer service provided by your help desk can you provide any valid reasons as to why people should continue to play on your site?

Don't mean to be coming accross as negative as I have been a regular player on your site since 2000, but recently I have begun to question my loyalty due to the issues listed above.

Many thanks,
Report GrandTilt March 29, 2011 6:49 PM BST
15 minutes to go.
The good and the great are hear to answer your questions.
Please start posting.

We are going to start by answering some of the questions already posted in this thread.

I will get the ball rolling with tournament related questions..........
Report GrandTilt March 29, 2011 6:54 PM BST
hagler
Please answer. Can you do some BETFAIR ONLY PLAYERS tournaments that offer some decent guarantees!! Cut out the excuses and look after your betfair regulars a bit better.
   


Answer:

Unfortunately due to the substantial liquidity constraints of running ring fenced tournaments alongside the network structure and the associated cost to these we are currently not looking into accommodating this.
Sad
Report gnashersblackpool March 29, 2011 6:58 PM BST
who are there answering our  q's tonight?[ and there job title?]
Report GrandTilt March 29, 2011 7:00 PM BST
McCoy Carp (and others)
1: MTT payouts are too deep in terms of players and therefore too shallow in terms of $.   You are getting about 7-1 on a top 15 finish on 1000 runner comps.... getting to the point where it's not really worth playing (here).

Answer: The payouts are not decided by Betfair. It’s up to Ongame to add regular (maybe capped) GTD’ed tourneys to satisfy players demand in correlation with liquidity. We have both played around with the structure/payouts and this is the best solution. We appreciate this doesn't suit everyone. Have you tried the large SNG's (30 players) that maybe more suitable.
Report gnashersblackpool March 29, 2011 7:03 PM BST
when are we gonna get?
1. synch breaks for mtts
2. timebanks
3. player locations.
4. get rid of that annoying please leave message when i get donked out of  a tourney
Report GrandTilt March 29, 2011 7:05 PM BST
gnashersblackpool

Cant give you names for security reasons but we have
me (Head of PR)
Head of Poker Product
Senior Poker Product Manager
Community Manager / Essence
Head of Poker Fraud
UK Poker Manager
Tournament Manager
Report PokerStein March 29, 2011 7:07 PM BST
1. I and others would really appreciate an honest reply re the BWIN/Party merge and what it means for OnGame. Ongame is listed as a surplus asset, romours are that it will be sold and that BWIN players will merge with Party. Surely Betfair must have some knowledge or a view, if the BWIN players go elsewhere that will mean a hit on traffic and guarantees and presumably would also mean even less chance of improvements to the network.

2. If you stop the disconnections i will play here again.

3. $54 MTT with 12/15min blind structure UK evening time. Dont care if no guarantee it would be popular enough.

4. More Standard champ chip qualifiers, more guaranteed seats would be nice.
Report GrandTilt March 29, 2011 7:11 PM BST
When are the disconnects going to stop and when is ongame going to invest some more money into this client.



Chipp, NickFiickTheOriginal

Ongame are currently investing heavily in technology and have a large patch coming mid-May with a lot of performance improvements. This is promised to bring a leaner client with less memory consumption, CPU usage and better performance all round.
Report GrandTilt March 29, 2011 7:12 PM BST
Why no timebank! especially in cash games, no rush to make decisions yet we get about 25seconds max to make tough calls/raises.


SoC731
We appreciate your feedback here. We are currently negotiating with Ongame to get timebank added to the client, unfortunately they have come back and informed us this requires a lot of development. We would like to see it in 2011 but we cannot make any commitments at this time.
Report GrandTilt March 29, 2011 7:15 PM BST
hagler
Please answer. Can you do some BETFAIR ONLY PLAYERS tournaments that offer some decent guarantees!! Cut out the excuses and look after your betfair regulars a bit better.
 
Also to everyone moaning about the payout structure,betfair dont have the clout to change this as it is all down to ongame.


When we first migrated to the Ongame network we did run a series of Betfair only guarantees but obviously we couldn’t get close to matching the guarantees offered by the network wide tourneys. Therefore players naturally opted to play in the network wide tourneys, leaving ours with large overlays. While this is obviously great for you guys who are playing in them it’s not sustainable for us to keep running them.

Instead we have tried to offer smaller Betfair only community tourneys with value added in different ways, such as deeper structures and added value. These have been promoted through the forum in the past and we will be re-launching them within 4 weeks.
Report alexsdad March 29, 2011 7:20 PM BST
If you cant run anything and you keep saying ongame need to do this and they have to do that, what is the point of us staying with bf, what can you do to keep us playing under your banner rather than migrating to other skins? What is the likelihood of bf buying the surplus ongame after the merger and running a standalone network?
Report Bruce Willis March 29, 2011 7:21 PM BST
Q) What other promo's will be offered for April (besides the $30k raked hands) and will there be anything extra special for the people affected by the downtime/money loss/debaucle back in February?
Report GrandTilt March 29, 2011 7:21 PM BST
Wonky

Who plans BF live games?  Love the concept and ejoyed the couple i've been on but I really struggle to see the point of games where the buy in is about 50% of the expense of travelling half way across europe and a hotel.  As a min they need to be $1000 or £500 entries with some higher.

I must say that I agree with you!  Each buy in is set by the country manager organising the event.
The calendar and structure are being formalised this quarter and we are hoping that the buy in will be standardised
so that this doesn't become an issue in the future.
Love
Report GrandTilt March 29, 2011 7:22 PM BST
Hi R0ykaene,

Why is there still no seperate function for loss limits for sports betting and poker?

Unfortunately I cannot give you exact timelines but our ambition is to have this in place before end of year 2011.
Report GrandTilt March 29, 2011 7:32 PM BST
Wonky
Other Ongams sites are offering a ipad/iphone app for poker.  any plans for BF to do this?

We have been looking in to this and prioritized enhancing our loyalty scheme and bonusing tools over offering our poker product on iPad or iPhone. There is ongoing discussions on this and if we hear a big ask from you guys this will go higher in priority.
Love
Report GrandTilt March 29, 2011 7:46 PM BST
.....BREAKING NEWS.....

I forgot to mention that we have someone from Ongame watching the thread!

TIMEBANKS are scheduled for release in late Q3 (sept)
Obviously this a long way away so may be subject to change.

You heard it here first
[:)]
Report GrandTilt March 29, 2011 7:50 PM BST
BrueWillis
29 Mar 11 19:21
Q) What other promo's will be offered for April (besides the $30k raked hands) and will there be anything extra special for the people affected by the downtime/money loss/debaucle back in February?

We’ll be launching our WSOP promotion in April and this will contain newly formatted leaderboards plus a promotion based on your Players Club level so hopefully should be achievable for all levels of players.

Over the last 18 months we have spent a lot of money on our promotions, often out of necessity to make up for downtime and the inconveniences of the migration to Ongame. This has often led to over generous promotions that hasn't always led to the worst affected players receiving the best value. We are constantly working on improving our promotions.
Report GrandTilt March 29, 2011 7:55 PM BST
PokerStein

1. I and others would really appreciate an honest reply re the BWIN/Party merge and what it means for OnGame. Ongame is listed as a surplus asset, romours are that it will be sold and that BWIN players will merge with Party. Surely Betfair must have some knowledge or a view, if the BWIN players go elsewhere that will mean a hit on traffic and guarantees and presumably would also mean even less chance of improvements to the network.

Hi,

The honest answer is that we are obviously in talks with all parties to make sure we get the best result for Betfair and our players when changes do happen. This is obviously a big, long and complex piece with some long timelines.
The Betfair Poker product will not be changing in 2011.
Love
Report GrandTilt March 29, 2011 7:56 PM BST
last questions please......
Report Daryl Revok March 29, 2011 7:58 PM BST
Did Betfair Poker choose to make a snide profit, reportedly 1.3%, on the funds trapped during the outage of 17-19th January?
Report 5LEEPWALKER March 29, 2011 8:00 PM BST
I hope the person from the ongame network will take a look a the thread I started titled : LESS PAYOUTS WANTED IN MTT's

Quite a few players have voiced there opinion and maybe the information should be looked at by you, And also maybe you could send that thread to the poker people
Report wingdings2 March 29, 2011 8:00 PM BST
It says on some of the promotion t& c that we can only play from one computer. Is this a general rule? As I'm often not at home, I find myself playing on other sites a lot now so as not to break any rules with my account
Report brightonaremagic March 29, 2011 8:00 PM BST
Please could you answer the questions I raised with regard to the tourny guarantees and the future of the community tournament.

Many thanks,
Report GrandTilt March 29, 2011 8:01 PM BST
DarylRevok

Some of the people here now worked extreme hours for a long time to resolve the issue.
I can categorically tell you that no "snide" profit was made from that outage!
In fact it was the exact opposite.
Report gnashersblackpool March 29, 2011 8:01 PM BST
When there are major issues [like the site being down for hours] is there any chance of someone from bfpoker actually coming onto the forum and letting us know whats going on and what bfs position is on these type of things rather than letting the rumour mill run wild, or is that too much to ask
Report GrandTilt March 29, 2011 8:02 PM BST
Its good night from everyone here......hope it was useful.

(Annie we missed you tonight - please come back for our next Q & A)
LoveLoveLoveLoveLoveLoveLove


The Poker Team
Report annie. March 29, 2011 8:04 PM BST
Seven poker managers and you still cannot make betfair poker work on any level Laugh
Report wingdings2 March 29, 2011 8:05 PM BST
I would appreciate an answer if you can manage a few mins overtime...........
Report R0ykeane March 29, 2011 8:10 PM BST
Hi R0ykaene,

Why is there still no seperate function for loss limits for sports betting and poker?

Unfortunately I cannot give you exact timelines but our ambition is to have this in place before end of year 2011.


Appreciate the reply but how it takes a year to rectify something as simple as this is beyond me [smiley:crazy]
Report annie. March 29, 2011 8:11 PM BST
Sorry, betfair pr, I was busy playing poker on will hill and forgot about the session.  However, I probably forgot because I know that whatever we say you do nothing  Sad
Report brightonaremagic March 29, 2011 8:19 PM BST
Waste of time.

Cherry picked the questions they wanted to answer.

7 poker managers more than the number of people viewing the forum at any one point during the hour.

Would the last person to leave the building please turn out the light...............
Report Daryl Revok March 29, 2011 8:27 PM BST
juuco Joined: 05 Sep 03
Replies: 6 19 Jan 11 13:21
Yes i finally got my money back!

BUT... It's returned on today's exchange rate!

$1000 on Saturday equals 756,6 Euros with 0,7566 exchange rate.
Today $1000 equals 742,7 euros, with 0,7427 exchange rate!

So for every $1000 Betfair has taken almost 14 euros profit!
And stole from their customers!

This has to be taken into consideration while returning the trapped funds and I demand a proper return of my all money.'

----------------------------------------------------------------------------------------------------------------
Mikko_L     Joined: 25 Mar 03
Replies: 4 24 Jan 11 15:39
After the "trapped funds" problem I've received 98,7% of my money. I haven't received the remaining 1,3% even though I've sent email to customer service a few days ago. It seems that the funds have been returned in wrong exchange rate (other than the exchange rate on Black Sunday). Anybody else had the same problem? I know 1,3% is not much, but when Betfair does that to all their customers, well, that's a lot of $$$!

Mikko_L     Joined: 25 Mar 03
Replies: 4 24 Feb 11 11:19
Any news on this? Still no reply from Betfair.
------------------------------------------------------------------------

littletrix
centurion

littletrix's Avatar

Join Date: Mar 2010
Location: UK
Posts: 141


I'm sure the money will come back but have no idea when, and have lost
                                                         -------------
some due to the exchange rates. It's not the amounts i'm annoyed about
------------------------------
but the fact it's been handled so badly.

I mean i've lost more money than this in a hand of poker and not worried much, but it feels different when the money just disappears without making the conscious choice to risk it, even though most of it will probably come back, it just annoys me..

------------------------------------------------------------------------

pizdec
centurion

Join Date: Mar 2010
Posts: 192

The manual credits and exchange rates used are still mystery. The manual credits don't reflect a proper exchange rate, and my HEM and balance still don't reconcile, but it is within £100. I can live with that kind of loss. I'm not sure betfair can handle their upcoming one however.

------------------------------------------------------------------------

I'm glad all these people are mistaken
Report gnashersblackpool March 29, 2011 8:29 PM BST
and cant even name any of these 7 managers.
we cant even put a name to the head of public relations.lol.

we did learn 1 or 2 things, ie bf will stillb on ongame, thou pass to which other skins will b. and we are getting timebanks in the autumn.
also the community tourney may b back come may.
Report alexsdad March 29, 2011 9:23 PM BST
7 managers present obv only using one comp, prob in the rock bar in gib, getting the most sober to type. It seems unbelievable to me that 7 people stay to answer the forums questions, yet they answer so few in such a poor way. Its beens said many times before but with the merger/takeover of bwin/ongame i think we should decide who will turn the lights out when their is no-one left. Sad, but if this is the best they have to offer, why stay?Sad
Report chipfire227 March 29, 2011 10:17 PM BST
been out to the pictures with my daughter, didnt even bother logging in for this when i got back.

the response re loss limits is pathetic. this is something they deliberately removed with the switch, but are now refusing to put back in place simply because they want winning poker players sports betting with their profits.

played 4 stts on here yesterday, and none today. nothing in any of the above to tempt me back.
Report PokerStein March 29, 2011 11:24 PM BST
Ongame are currently investing heavily in technology and have a large patch coming mid-May with a lot of performance improvements. This is promised to bring a leaner client with less memory consumption, CPU usage and better performance all round.

See you in Mid-May then (nothing on here inspires me to come back any earlier)
Report wykhamist2 March 29, 2011 11:24 PM BST
Well my question (re p/l) just got completely ignored as usual. Really don't know why I bothered to read this thread.
Report brightonaremagic March 30, 2011 1:07 AM BST
Well thats it for me I am off to to pastures new.

When I am invited to ask questions and I take the time out to do it I do not appreciate it that they are chosen to be ignored or even aknowledged.

I may not be a huge raker but you can kiss goodbye to the $200-$400 I have generated for you month in month out, my business will be moving to a site where there are no failed promises, disconnection issues, adequate customer service etc, etc.

I have played on here since 2000. To think I was even mug enough to defend the site when people were slagging it off.

For any of you who continue to play on here, good luck with it, your going to need it.
Report KingOfNewYork March 30, 2011 9:28 AM BST
Betfair ignores my question as it ignores every single email I have ever sent them, you truly are the worst out there for customer service. I honestly believe the only poker site worth playing on these days where you get guaranteed top customer service is S T A R S .  Fck you betfair.
Report R0ykeane March 30, 2011 10:30 AM BST
Laugh
Report Poolio March 30, 2011 12:56 PM BST
These Q+As seem a complete waste of time. What I find most baffling is the timescale stated for implementing certain features - some things have been stated as being implemented in Q3 2011. I don't understand how if a feature is desirable it isn't incorporated in the software or on the site ASAP, either we're being fobbed off or the software programmers aren't very good. Either way these sessions seem pointless, on any other poker site you could just email similar questions to Customer Service and get a detailed answer quite swiftly. God knows why so many staff are involved in these - it gives the customer a false impression that they'll get highly detailed specific answered but instead some questions are ignored entirely.
Report fedddddddd uppppppppp March 30, 2011 1:14 PM BST
I have NEVER seen such contempt for your LOYAL CUSTOMERS Betfair.

We have stuck with you but now as you treat us so shabbily I will be moving to another poker site ASAP.

We at the end of the day pay your wages and to treat us like 5H1T is beyond belief.

Good Luck with Betfair Poker, you will need it to survive.

Jeffmoon
Report de 1 March 30, 2011 2:45 PM BST
Wow between a "supposed" 7 people from betfair , they have managed to a "answer" an impressive 10 questions in an hour !!!!!
Report McCoy Carp March 30, 2011 2:52 PM BST
I get the impression, that since this Q&A session was announced and the actual session something has happened that we don't know about. It would explain the lack of feedback and general apathy given to the questions asked. What is there in April to entice mtt regulars to play more?
Report GrandTilt March 30, 2011 3:09 PM BST
windings2

Let me get an answer for you on that!
(interesting question)
Report GrandTilt March 30, 2011 3:20 PM BST
Sorry you feel that these Q & A sessions aren't working.
It is always hard to answer all the questions in the time given.
I think we got through about 10-15 questions which is one every 4-5 mins.
Since it is me writing and proofing all the answers I think that is pretty good!

I may be biased but I think we answered some questions really well.
We gave you an exact date on timebanks (september) straight from Ongame and also told you that nothing is going to change on BF Poker this year due to Bwin/Party merger. (this came from our Head of Poker)

With regards to loss limits this was a function on our own software. When we moved over to the network this function was not available. I understand your frustrations but things like this are complex pieces of software that take time to develop. It really isn't something that takes 5 minutes or can be switched on or transferred across.

gnasherblackpool - type betfair poker pr into google and you will get my name :-)
Report de 1 March 30, 2011 4:17 PM BST
Gnasher i googled it - it came up with M.Mouse Happy
Report alexsdad March 30, 2011 4:18 PM BST
if there are 7 of u there why dont all 7 have a comp and answer the questions relating to their particular area, why is it that you need to proof and type each answer, surely their positions in the company allows them to have a laptop each?
Report GrandTilt March 30, 2011 4:22 PM BST
alexsdad

We do have our own laptops!
This is how it works.

I send the questions to the relevant person.
They write the answer (after discussing it on video conference with other team members) and thes they send the answers back to me.
I proof read it and make it into proper English and then type it up.

That is how the magic happens!
Love
Report chipfire227 March 30, 2011 5:09 PM BST
the reason the sessions are not working is because the answers are almost universally the same : things are out of our control.

if you look  at the thread from last august we have heard all of this before.

i am primarily a stt player. you are in an uber competitive market, you are charging  double the indusrty rate for d2n and heads up games, and even on 30% rakeback i can play all other stts cheaper elsewhere. your site is incredibly unreliable and a great many have disconnection issues when playing 3 or more tables. the only stt promotion is a leaderboard running 14 days out of 31. this is infested by people cheating ( which your promotions encourage ) and the forums are buzzing with details of people you have banned.even your own staff have told people account sharing is acceptable.

you have 3 or 4 of your loyal stt regs telling you this is going on, and practically refusing to play stts during leaderboard periods, and yet despite promises nothing gets done. if we even mention the fact other sites refund all entry fees to players who have been in games with players subsequently banned but you don't, you simply delete the posts rather than addressing them.

these are valid reasons why people are leaving.
Report McCoy Carp March 30, 2011 5:57 PM BST
About time someone answered the issues addressed in the above above post, especially the issues regarding the sng leaderboards and account sharing. I have been told by telephone staff myself that it is down to me how I manage my account and if I want to allow someone else to play on it. So is it allowed or not? Simple question. If it isn't why have I and others been told otherwise?
Report gnashersblackpool March 30, 2011 6:20 PM BST
the idea of askin names was when i speak to my key account manager, or any other staff at betfair events they ask who told me certain things and alike to b able to answer with names.

the biggest question is we know indiviuals can have multiple  active betfair accounts [ thou only 1 active poker alais]. but can more than 1 person play on 1 alais?

this question has been asked by various people[ myself, wingding  chipfire and mccoy asre just 4 i can name from this page alone] and tilli get it answered i will continue not to play poker on bf.
Report jbarnes (no not him) March 30, 2011 11:09 PM BST
still no hoodie

really cant believe you guys still play here tbh
Report chipfire227 March 30, 2011 11:50 PM BST
logged into poker lobby tonight, the same morons posting the same racist crap they post every night. nobody monitors it. and thats the first page anyone entering  the site for the first time sees. logged back out again.
Report GrandTilt March 31, 2011 12:21 PM BST
“the biggest question is we know indiviuals can have multiple  active betfair accounts [ thou only 1 active poker alais]. but can more than 1 person play on 1 alais?”

The actual answer to this is as follows:

It is against the terms and conditions to allow a 3rd party to access your Betfair account, which also encompasses logging into the poker client. However, if you do share your username and password it is entirely your responsibility as to the outcome.

This is outlined in section 1 of the ‘Account’ terms and conditions which states:

“It is your responsibility to keep your contact details up-to-date on your account. Failure to do so may result in you failing to receive important account related notifications and information from Betfair, including changes we make to Betfair’s terms and conditions.
You are solely responsible for the security and confidentiality of your account. In particular, you agree to keep your username, password and/or TAN strictly confidential and you are responsible for any misuse of your password and/or TAN. Provided that we have been correctly supplied with the account information requested, we are entitled to assume that offers and payments are made by you. You should change your password on a regular basis and never disclose it to any third party. You undertake to protect your username and password in the same way that you would in respect of your bank cards and any failure to do so shall be at your sole risk and expense. If another person accesses your account, you are solely responsible for all their actions whether or not their access was authorised by you and you hereby indemnify us and hold us harmless against all costs, claims, expenses and damages howsoever arising in connection with the use of or access to your account by any third party.”

So to reiterate, whilst someone technically can log in to a third party account, it is not advisable and is a contravention of the terms and conditions to which the user signs up to.
Report Poolio March 31, 2011 12:40 PM BST
Yes but how closely is account sharing monitored? For example if a person plays 4 hours from 1 ip address and then 5 minutes later a person who is sharing the account logs-in from an ip address in a different country and plays for 4 hours would betfair identify this immediately and take action or would you sit back and wait for a significant number of complaints before doing anything?
Report chipfire227 March 31, 2011 12:58 PM BST
i understand the rules, and i personally know account sharing is an absolute no-no ( though clearly some bf helpdesk staff are unaware ) but what the likes of myself and gnasher are asking is what is being done about it ? we are part of a small number of stt player that kept the site going 18 months ago, when only about half a dozen players were actually starting games.

we see players openly account sharing to win leaderboards, rake races, etc, the same players or schoolof players re-appearing a month later with a new player name and it makes note taking ( a major weapon for the stt player ) useless.jeez we cant even see which players are based in the same country or which other tables they are playing.

at the same time we are reading month on month stories on this and other forums of bf banning players for alleged account sharing, using banned software, and possible collusion. and all the while, unlike other major sites, we get absolutely no official comment from betfair. 2  guys actually stated they were banned for being part of a school based in germany. i played regularly against these players, and have not received a penny in compensation.

gnasher used to top leaderboards week after week and rake 8k a month. he wont play on the site because he doesn't think its straight, and during leaderboard periods neither will i until we get some announcement from betfair. at the moment your promotions encourage account sharing and you don't seem hugely bothered that it is going on, and you deffo dont seem prepared to refund the victims of it.
Report cr7ftw March 31, 2011 1:10 PM BST
It would be nice if we can see how many players are online on Betfair Poker! Like in the others big poker rooms...
Report JPJ March 31, 2011 5:48 PM BST
After everyone of these Q&A sessions players are left unsatisfied that their questions havent been answered, and that as soon as the hour ticks over then Betfairs staff shut their laptops off and head for the pub.

So at the risk of stating the obvious........... Make the IMPORTANT Q&A SESSION LONGER
Report gnashersblackpool May 3, 2011 6:20 PM BST
still awaiting all these improvements isee.
Report Poolio May 6, 2011 12:13 PM BST
Poolio
31 Mar 11 12:40 Joined: 21 Apr 05 | Topic/replies: 2,474 | Blogger: Poolio's blog
Yes but how closely is account sharing monitored? For example if a person plays 4 hours from 1 ip address and then 5 minutes later a person who is sharing the account logs-in from an ip address in a different country and plays for 4 hours would betfair identify this immediately and take action or would you sit back and wait for a significant number of complaints before doing anything?

chipfire227
31 Mar 11 12:58 Joined: 11 Nov 07 | Topic/replies: 1,555 | Blogger: chipfire227's blog
i understand the rules, and i personally know account sharing is an absolute no-no ( though clearly some bf helpdesk staff are unaware ) but what the likes of myself and gnasher are asking is what is being done about it ? we are part of a small number of stt player that kept the site going 18 months ago, when only about half a dozen players were actually starting games.

we see players openly account sharing to win leaderboards, rake races, etc, the same players or schoolof players re-appearing a month later with a new player name and it makes note taking ( a major weapon for the stt player ) useless.jeez we cant even see which players are based in the same country or which other tables they are playing.

at the same time we are reading month on month stories on this and other forums of bf banning players for alleged account sharing, using banned software, and possible collusion. and all the while, unlike other major sites, we get absolutely no official comment from betfair. 2  guys actually stated they were banned for being part of a school based in germany. i played regularly against these players, and have not received a penny in compensation.

gnasher used to top leaderboards week after week and rake 8k a month. he wont play on the site because he doesn't think its straight, and during leaderboard periods neither will i until we get some announcement from betfair. at the moment your promotions encourage account sharing and you don't seem hugely bothered that it is going on, and you deffo dont seem prepared to refund the victims of it.


Disappointing that none of this was ever answered. Personally I don't play betfair poker at all anymore, I play on a site where I trust the leaderboards are fair and where I get swift, honest replies if I ever need to contact customer service (which I rarely do).
Report wingdings2 May 6, 2011 2:24 PM BST
wingdings2
29 Mar 11 20:00
Joined:
04 Dec 04
| Topic/replies: 380 | Blogger: wingdings2's blog
It says on some of the promotion t& c that we can only play from one computer. Is this a general rule? As I'm often not at home, I find myself playing on other sites a lot now so as not to break any rules with my account

BetfairPokerPR
30 Mar 11 15:09
Joined:
21 Mar 08
| Topic/replies: 479 | Blogger: BetfairPokerPR's blog
windings2

Let me get an answer for you on that!
(interesting question)


I'm still waiting for the answer. Good job I'm not holding my breath!
Report chipfire227 May 6, 2011 10:43 PM BST
i play the absolute bare minimum to maintain my master status so as to qualify for the wsop mtts. raked £12 in the second half of april, and am well on course to go lower than that in the first half of this month. havent played on bf today and wont be playing at all on here this weekend.
Report JohnJamesPreston May 9, 2011 11:26 AM BST
What is on my mind...

What shall I have for dinner tonight...
How many times should i have sex with my girlfriend today...
Shall I put £500 or £1000 on 10/1 tip I recieved for later in the day...
Do I really want to spend £15,000 on honeymoon in Bora Bora...
As for betfair poker its so bad that will never be on my mind hahahahaa what a gross poker site.
Report JohnJamesPreston May 9, 2011 11:26 AM BST
What is on my mind...

What shall I have for dinner tonight...
How many times should i have sex with my girlfriend today...
Shall I put £500 or £1000 on 10/1 tip I recieved for later in the day...
Do I really want to spend £15,000 on honeymoon in Bora Bora...
As for betfair poker its so bad that will never be on my mind hahahahaa what a gross poker site.
Report de 1 May 9, 2011 12:10 PM BST
What this joker preston means is

What meal for 1 shall i microwave tonight...
How many times should he have "sex" with his hand today....
Should he put £5 or £10 on the tip the bloke from the pub gave him...
Will he ever find anyone to marry him...
Why wont anybody from betfair poker talk to him.
Report THERE....IS....NO....SPOOOOON May 9, 2011 12:27 PM BST
Shocked
Report Helmuthian Folds May 9, 2011 2:06 PM BST
By: This user is offline. JohnJamesPreston
Date Joined: 19 Jul 10 Add contact | Send message
When: 09 May 11 11:26 Joined: Date Joined: 19 Jul 10 | Topic/replies: 50 | Blogger: JohnJamesPreston's blog
What is on my mind...

What shall I have for dinner tonight... probably sperm again I would think
How many times should i have sex with my girlfriend today... Good job your boyfriend/rent boy doesnt read this he'd get jealous
Shall I put £500 or £1000 on 10/1 tip I recieved for later in the day... Don't think the bookies take monopoly money!
Do I really want to spend £15,000 on honeymoon in Bora Bora... probably you do but a) your rent boy will be working and b) you are just a fantasist peasant!
As for betfair poker its so bad that will never be on my mind hahahahaa what a gross poker site. Such a busy rich man yet you find so much time to post utter carp on here, something doesn't add up!
Report martha198 May 9, 2011 3:53 PM BST
when is the Ipad Freeroll(mid stakes one with 75 ipads)
Report akabula May 9, 2011 11:02 PM BST
n1 HF Laugh
Report turtleshead May 9, 2011 11:28 PM BST
HF looks very near to the mark, imho. Grin
Report THERE....IS....NO....SPOOOOON May 10, 2011 4:47 AM BST
Shocked
Report wingdings2 June 1, 2011 5:43 PM BST
Now you've rejoined us, any chance of an answer?

wingdings2
29 Mar 11 20:00
Joined:
04 Dec 04
| Topic/replies: 380 | Blogger: wingdings2's blog
It says on some of the promotion t& c that we can only play from one computer. Is this a general rule? As I'm often not at home, I find myself playing on other sites a lot now so as not to break any rules with my account

BetfairPokerPR
30 Mar 11 15:09
Joined:
21 Mar 08
| Topic/replies: 479 | Blogger: BetfairPokerPR's blog
windings2

Let me get an answer for you on that!
(interesting question)

I'm still waiting for the answer. Good job I'm not holding my breath!
Report GrandTilt June 1, 2011 6:11 PM BST
Having just read this again (apologies for not getting back to you on it) I think it is a simple case of preventing cheating /collusion.
We track players by IP address and there is probably a fraud/collusion check that takes place to make sure it is you playing. If you were to play on another computer with a different IP address it would get flagged.
My advice would be to get the IP addresses of any computer you play during a tournament/leaderboard on and send it to our poker team to pass on. This way we know that you are legitimately playing in our tournaments.
Report wingdings2 June 1, 2011 6:24 PM BST
Thank you! [:)]
Post Your Reply
<CTRL+Enter> to submit
Please login to post a reply.

Wonder

Instance ID: 13539
www.betfair.com