Apologies - we haven't had a good chat with our community for a while.
On Tuesday 29th march we are gathering the good and great of Betfair Poker to answer your questions.
If you would like to post your questions in advance below feel free. You can of course just pop in and post questions on the night. So.......please tell us what is on your mind.
When there are major issues like this is there any chance of someone from bfpoker actually coming onto the forum and letting us know whats going on and what bfs position is on these type of things rather than letting the rumour mill run wild, or is that too much to ask[>o][smiley:crazy]
When there are major issues like this is there any chance of someone from bfpoker actually coming onto the forum and letting us know whats going on and what bfs position is on these type of things rather than letting the rumour mill run wild, or is t
Wow, got refunded for 3 sngs, while i had 8 running before the dc (3 of them we're final table and good chip counts), after 20-30 reconnecting i logged in and had 3 running, 2 of them with 200-300 chips where i busted fast and one with 1k cgips. yet they only choose to refund for 3? What a joke, withrawd 75% of my roll and soon prob going to withdraw it all.
Wow, got refunded for 3 sngs, while i had 8 running before the dc (3 of them we're final table and good chip counts), after 20-30 reconnecting i logged in and had 3 running, 2 of them with 200-300 chips where i busted fast and one with 1k cgips. yet
Looks like the betfair community tournament is abandoned. Anyone else had a refund of the entry fee yet? Plus of course they should share out the $250 added according to chipstacks.
Somehow I expect we will have to get down on bended knees and humbly request a refund by email. Chances of getting any of the $250: zero to very low. Apology no chance. Another great PR exercise!
Looks like the betfair community tournament is abandoned. Anyone else had a refund of the entry fee yet? Plus of course they should share out the $250 added according to chipstacks.Somehow I expect we will have to get down on bended knees and humbly
Apologies but due to technical difficulties with our poker provider the GSOP reunion freeroll has been cancelled and rescheduled for a later date.
It will now be on Saturday 19th March @ 20:00 UKT/ 21:00 CET
All players should have received a new ticket for this tournament and will need to register themselves into the new tournament.
Apologies for any inconvenience caused.
The Poker Team
Apologies but due to technical difficulties with our poker provider the GSOP reunion freeroll has been cancelled and rescheduled for a later date.It will now be on Saturday 19th March @ 20:00 UKT/ 21:00 CETAll players should have received a new ticke
I cant play Saturday night so thats my fault for yr fook up is it. Still havent had my refunds from yesterday so you shaft me x 2.Please tell yr helpdesk not to bother me with emails advising that my refunds will be sorted within 12 hours when there not.
Just refund me and stop boring my outlook with yr fooking nonsense.
Oh and these Q/A session are a load of w@nk
Love
Joffy
I cant play Saturday night so thats my fault for yr fook up is it. Still havent had my refunds from yesterday so you shaft me x 2.Please tell yr helpdesk not to bother me with emails advising that my refunds will be sorted within 12 hours when there
Sounds a perfect deal, but as Im only at a friends house mate ill play on laptop and ignore them all.
However as its such a nice gesture if i do win anything you can have 10% of any cash
Sounds a perfect deal, but as Im only at a friends house mate ill play on laptop and ignore them all.However as its such a nice gesture if i do win anything you can have 10% of any cash
oh ye and my refund was wrong and when i queried it your helpdesk said i had to wait for ongame to send monies back, but i gamble with you right and you take the money from my account so you know how much my refund should be and its not much believe me BUT ITS MINE[>o]
oh ye and my refund was wrong and when i queried it your helpdesk said i had to wait for ongame to send monies back, but i gamble with you right and you take the money from my account so you know how much my refund should be and its not much believe
Just for the record I was disconected from 3 tournys and Betfair FAILED to credit my account with a penny.
That is truly abysmal customer service.
But hey "it's not their fault"
Just for the record I was disconected from 3 tournys and Betfair FAILED to credit my account with a penny.That is truly abysmal customer service.But hey "it's not their fault"
After just logging in, I have noticed the games listed below
$4,000 X2 ONE $4,000 X2 TWO
THE SAME GAME RUNNING TWICE
Maybe your after a brucey bonus, Have betfair took a look and listened to my idea
Haha, If so this is SUPERB
Can we have the same at night with the rebuys
Also more games with double starting stacks, And 2,000 starting chips with 10 min blinds
The people will appreciate it, And you have the chance to also look good
C'mon betfair, Sort out the connection problems, And let us make you our number one
I would still like to know how the change has affected betfair overall upto now
After just logging in, I have noticed the games listed below$4,000 X2 ONE$4,000 X2 TWOTHE SAME GAME RUNNING TWICEMaybe your after a brucey bonus, Have betfair took a look and listened to my ideaHaha, If so this is SUPERBCan we have the same at night
been on vc poker today. they have €150,000 in promos in april, a lot of it aimed at the regular/ lower end of the spectrum stt/mtt players who have day jobs and committments, but will put in about 20-30 hours a week at the tables week in and week out.
stt players on here have a "leaderboard" running 14 days out of 31. meaning 17 days out of the month theres fk all to play for, and in any event unless you play poker for a living or account share, you cant cash in these rakeraces posing as lb's anyway. we were promised huge promos in feb and march, they didnt materialise.
given you charge twice as much rake for heads up and d2n , 40% more for standard games, and the site is STILL prone to regular crashes, why would any stt player bar the pros play here anymore ?
been on vc poker today. they have €150,000 in promos in april, a lot of it aimed at the regular/ lower end of the spectrum stt/mtt players who have day jobs and committments, but will put in about 20-30 hours a week at the tables week in and week
Heat dissipation of the latest Intel processors, such as high end Pentium 4 and Pentium 4 E, has become a widely discussed issue. Reasons and consequences of astonishingly high thermal levels Intel’s chips achieve is probably due to multi-tabling on a Betfair/Ongame platform of four or more tables.
How do Ongame technicians intend to overcome this? Do you feel you need a fresh approach? Can you harvest the energy and create a architectural paridgm shift there by creating an all round better multitabling experience or, do you feel we have to resort to tomorrows gift of genius - atomic power?
Bearing in mind what has happened in Japan, if we go down this route, that future pc chips may become hotter than the sun trying to run four or more Betfair/Ongame tables, do you see up coming promotions, sign up bonuses etc, offering "Asbestos Suits," viable or do you see it as loss leader such us the non runner money back specials that bookmakers have come to regret offering at this years Cheltenham festival?
Heat dissipation of the latest Intel processors, such as high end Pentium 4 and Pentium 4 E, has become a widely discussed issue. Reasons and consequences of astonishingly high thermal levels Intel’s chips achieve is probably due to multi-tabling o
juuco Joined: 05 Sep 03 Replies: 6 19 Jan 11 13:21 Yes i finally got my money back!
BUT... It's returned on today's exchange rate!
$1000 on Saturday equals 756,6 Euros with 0,7566 exchange rate. Today $1000 equals 742,7 euros, with 0,7427 exchange rate!
So for every $1000 Betfair has taken almost 14 euros profit! And stole from their customers!
This has to be taken into consideration while returning the trapped funds and I demand a proper return of my all money.'
---------------------------------------------------------------------------------------------------------------- Mikko_L Joined: 25 Mar 03 Replies: 4 24 Jan 11 15:39 After the "trapped funds" problem I've received 98,7% of my money. I haven't received the remaining 1,3% even though I've sent email to customer service a few days ago. It seems that the funds have been returned in wrong exchange rate (other than the exchange rate on Black Sunday). Anybody else had the same problem? I know 1,3% is not much, but when Betfair does that to all their customers, well, that's a lot of $$$!
Mikko_L Joined: 25 Mar 03 Replies: 4 24 Feb 11 11:19 Any news on this? Still no reply from Betfair.
This was also posted on site feedback. The BF rep on 2 + 2 was also contacted, with a view to posting clarification from BF poker management on this issue. None was ever received, although a PM was posted stating what nice guys you all are
Did Betfair Poker choose to make a snide profit, reportedly 1.3%, on the funds trapped during the outage of 17-19th January?
juuco Joined: 05 Sep 03Replies: 6 19 Jan 11 13:21 Yes i finally got my money back!BUT... It's returned on today's exchange rate!$1000 on Saturday equals 756,6 Euros with 0,7566 exchange rate.Today $1000 equals 742,7 euros, with 0,7427 exchange rate!S
the disconnections on here are going from bad to worse. even 2 tabling i'm struggling, and clearly it isn't just me, as pretty much every stt i played today at least one player was disconnected for at least 2 minutes.
i see there's poker maintenance planned next tuesday 29th, which is always a sure sign the site will crash either the day before or the day after.
the disconnections on here are going from bad to worse. even 2 tabling i'm struggling, and clearly it isn't just me, as pretty much every stt i played today at least one player was disconnected for at least 2 minutes.i see there's poker maintenance
Bwin and PArty merging in 4 days, what happens to Betfair? Ongame? http://www.pokernewsdaily.com/party-gaming-bwin-merger-to-be-completed-on-ma...
Bwin and PArty merging in 4 days, what happens to Betfair? Ongame? http://www.pokernewsdaily.com/party-gaming-bwin-merger-to-be-completed-on-march-31-18428/
'A lot of the internal merge will happen on March 31 (and the end of the quarter). Many people working at Party/Bwin are excited/anxious about this as this is when everyone will find out their new place in the company. A lot are worried there might be layoffs since in some cases will now be essentially 2 people for one job.
Party is going to acquire the Bwin players (about 60% of ongame traffic) and create a skin using the Party Poker software for everything except sportsbook. (btw, Party does not own the Ongame poker software license, so even if they wanted to use Bwin software it would not be possible.) Many are speculating the second largest skin, Betfair, will buy Ongame from Party since they have the best liquidity to do so.'
However, the actual software merger date is still unknown, for now even internal management has not even merged. I would set the line at about 5 months before Bwin integrates with the Party network.
'A lot of the internal merge will happen on March 31 (and the end of the quarter). Many people working at Party/Bwin are excited/anxious about this as this is when everyone will find out their new place in the company. A lot are worried there might b
After the 'incident' back in february with Betfair Poker, we were told of great promotions to compensate the loyal customers that continue to use the poker product. Well the March promotions were the same old thing requiring mass grinding (un-playable amounts alone) to hit the top of the leaderboards.
So now April is looming and I see the $50,000 Raked Hands PRomo has now dropped to a mere $30,000 Raked Hands Promo.... So Q) What other promo's will be offered for April and will there be anything extra special for the people affected by the downtime/money loss/debaucle back in February?
Thanks
After the 'incident' back in february with Betfair Poker, we were told of great promotions to compensate the loyal customers that continue to use the poker product. Well the March promotions were the same old thing requiring mass grinding (un-playabl
why are posts on this forum that do not breach its rules regularly being deleted simply for being critical of bf, whilst spam can stay on here for days on end ?
why are posts on this forum that do not breach its rules regularly being deleted simply for being critical of bf, whilst spam can stay on here for days on end ?
What is happening with the Community Tournament? As I recall we were promised something special for February, what we got was a reduction in the added money, irregular games and no further communication about it.
Going forward is there going to be a reduction in the tournament guarantees with Bwin migrating to a different platform?
With the issues on your site during January and February, the issues with leaderboard updates, the high level of disconnects, the higher than industry standard rake charges for both D2N's and HU STT's, the continued reduction in leaderboard prize money, the shoddy level of customer service provided by your help desk can you provide any valid reasons as to why people should continue to play on your site?
Don't mean to be coming accross as negative as I have been a regular player on your site since 2000, but recently I have begun to question my loyalty due to the issues listed above.
Many thanks,
What is happening with the Community Tournament? As I recall we were promised something special for February, what we got was a reduction in the added money, irregular games and no further communication about it.Going forward is there going to be a r
15 minutes to go. The good and the great are hear to answer your questions. Please start posting.
We are going to start by answering some of the questions already posted in this thread.
I will get the ball rolling with tournament related questions..........
15 minutes to go.The good and the great are hear to answer your questions.Please start posting.We are going to start by answering some of the questions already posted in this thread.I will get the ball rolling with tournament related questions.......
hagler Please answer. Can you do some BETFAIR ONLY PLAYERS tournaments that offer some decent guarantees!! Cut out the excuses and look after your betfair regulars a bit better.
Answer:
Unfortunately due to the substantial liquidity constraints of running ring fenced tournaments alongside the network structure and the associated cost to these we are currently not looking into accommodating this.
haglerPlease answer. Can you do some BETFAIR ONLY PLAYERS tournaments that offer some decent guarantees!! Cut out the excuses and look after your betfair regulars a bit better. Answer:Unfortunately due to the substantial liquidity constraints of ru
McCoy Carp (and others) 1: MTT payouts are too deep in terms of players and therefore too shallow in terms of $. You are getting about 7-1 on a top 15 finish on 1000 runner comps.... getting to the point where it's not really worth playing (here).
Answer: The payouts are not decided by Betfair. It’s up to Ongame to add regular (maybe capped) GTD’ed tourneys to satisfy players demand in correlation with liquidity. We have both played around with the structure/payouts and this is the best solution. We appreciate this doesn't suit everyone. Have you tried the large SNG's (30 players) that maybe more suitable.
McCoy Carp (and others)1: MTT payouts are too deep in terms of players and therefore too shallow in terms of $. You are getting about 7-1 on a top 15 finish on 1000 runner comps.... getting to the point where it's not really worth playing (here).An
when are we gonna get? 1. synch breaks for mtts 2. timebanks 3. player locations. 4. get rid of that annoying please leave message when i get donked out of a tourney
when are we gonna get?1. synch breaks for mtts2. timebanks3. player locations.4. get rid of that annoying please leave message when i get donked out of a tourney
Cant give you names for security reasons but we have me (Head of PR) Head of Poker Product Senior Poker Product Manager Community Manager / Essence Head of Poker Fraud UK Poker Manager Tournament Manager
gnashersblackpoolCant give you names for security reasons but we have me (Head of PR)Head of Poker ProductSenior Poker Product ManagerCommunity Manager / EssenceHead of Poker FraudUK Poker Manager Tournament Manager
1. I and others would really appreciate an honest reply re the BWIN/Party merge and what it means for OnGame. Ongame is listed as a surplus asset, romours are that it will be sold and that BWIN players will merge with Party. Surely Betfair must have some knowledge or a view, if the BWIN players go elsewhere that will mean a hit on traffic and guarantees and presumably would also mean even less chance of improvements to the network.
2. If you stop the disconnections i will play here again.
3. $54 MTT with 12/15min blind structure UK evening time. Dont care if no guarantee it would be popular enough.
4. More Standard champ chip qualifiers, more guaranteed seats would be nice.
1. I and others would really appreciate an honest reply re the BWIN/Party merge and what it means for OnGame. Ongame is listed as a surplus asset, romours are that it will be sold and that BWIN players will merge with Party. Surely Betfair must have
When are the disconnects going to stop and when is ongame going to invest some more money into this client.
Chipp, NickFiickTheOriginal
Ongame are currently investing heavily in technology and have a large patch coming mid-May with a lot of performance improvements. This is promised to bring a leaner client with less memory consumption, CPU usage and better performance all round.
When are the disconnects going to stop and when is ongame going to invest some more money into this client.Chipp, NickFiickTheOriginalOngame are currently investing heavily in technology and have a large patch coming mid-May with a lot of performance
Why no timebank! especially in cash games, no rush to make decisions yet we get about 25seconds max to make tough calls/raises.
SoC731 We appreciate your feedback here. We are currently negotiating with Ongame to get timebank added to the client, unfortunately they have come back and informed us this requires a lot of development. We would like to see it in 2011 but we cannot make any commitments at this time.
Why no timebank! especially in cash games, no rush to make decisions yet we get about 25seconds max to make tough calls/raises. SoC731We appreciate your feedback here. We are currently negotiating with Ongame to get timebank added to the client, unfo
hagler Please answer. Can you do some BETFAIR ONLY PLAYERS tournaments that offer some decent guarantees!! Cut out the excuses and look after your betfair regulars a bit better.
Also to everyone moaning about the payout structure,betfair dont have the clout to change this as it is all down to ongame.
When we first migrated to the Ongame network we did run a series of Betfair only guarantees but obviously we couldn’t get close to matching the guarantees offered by the network wide tourneys. Therefore players naturally opted to play in the network wide tourneys, leaving ours with large overlays. While this is obviously great for you guys who are playing in them it’s not sustainable for us to keep running them.
Instead we have tried to offer smaller Betfair only community tourneys with value added in different ways, such as deeper structures and added value. These have been promoted through the forum in the past and we will be re-launching them within 4 weeks.
haglerPlease answer. Can you do some BETFAIR ONLY PLAYERS tournaments that offer some decent guarantees!! Cut out the excuses and look after your betfair regulars a bit better. Also to everyone moaning about the payout structure,betfair dont have t
If you cant run anything and you keep saying ongame need to do this and they have to do that, what is the point of us staying with bf, what can you do to keep us playing under your banner rather than migrating to other skins? What is the likelihood of bf buying the surplus ongame after the merger and running a standalone network?
If you cant run anything and you keep saying ongame need to do this and they have to do that, what is the point of us staying with bf, what can you do to keep us playing under your banner rather than migrating to other skins? What is the likelihood o
Q) What other promo's will be offered for April (besides the $30k raked hands) and will there be anything extra special for the people affected by the downtime/money loss/debaucle back in February?
Q) What other promo's will be offered for April (besides the $30k raked hands) and will there be anything extra special for the people affected by the downtime/money loss/debaucle back in February?
Who plans BF live games? Love the concept and ejoyed the couple i've been on but I really struggle to see the point of games where the buy in is about 50% of the expense of travelling half way across europe and a hotel. As a min they need to be $1000 or £500 entries with some higher.
I must say that I agree with you! Each buy in is set by the country manager organising the event. The calendar and structure are being formalised this quarter and we are hoping that the buy in will be standardised so that this doesn't become an issue in the future.
WonkyWho plans BF live games? Love the concept and ejoyed the couple i've been on but I really struggle to see the point of games where the buy in is about 50% of the expense of travelling half way across europe and a hotel. As a min they need to b
Why is there still no seperate function for loss limits for sports betting and poker?
Unfortunately I cannot give you exact timelines but our ambition is to have this in place before end of year 2011.
Hi R0ykaene,Why is there still no seperate function for loss limits for sports betting and poker?Unfortunately I cannot give you exact timelines but our ambition is to have this in place before end of year 2011.
Wonky Other Ongams sites are offering a ipad/iphone app for poker. any plans for BF to do this?
We have been looking in to this and prioritized enhancing our loyalty scheme and bonusing tools over offering our poker product on iPad or iPhone. There is ongoing discussions on this and if we hear a big ask from you guys this will go higher in priority.
WonkyOther Ongams sites are offering a ipad/iphone app for poker. any plans for BF to do this?We have been looking in to this and prioritized enhancing our loyalty scheme and bonusing tools over offering our poker product on iPad or iPhone. There is
I forgot to mention that we have someone from Ongame watching the thread!
TIMEBANKS are scheduled for release in late Q3 (sept) Obviously this a long way away so may be subject to change.
You heard it here first [:)]
.....BREAKING NEWS.....I forgot to mention that we have someone from Ongame watching the thread!TIMEBANKS are scheduled for release in late Q3 (sept)Obviously this a long way away so may be subject to change.You heard it here first
BrueWillis 29 Mar 11 19:21 Q) What other promo's will be offered for April (besides the $30k raked hands) and will there be anything extra special for the people affected by the downtime/money loss/debaucle back in February?
We’ll be launching our WSOP promotion in April and this will contain newly formatted leaderboards plus a promotion based on your Players Club level so hopefully should be achievable for all levels of players.
Over the last 18 months we have spent a lot of money on our promotions, often out of necessity to make up for downtime and the inconveniences of the migration to Ongame. This has often led to over generous promotions that hasn't always led to the worst affected players receiving the best value. We are constantly working on improving our promotions.
BrueWillis29 Mar 11 19:21Q) What other promo's will be offered for April (besides the $30k raked hands) and will there be anything extra special for the people affected by the downtime/money loss/debaucle back in February?We’ll be launching our WSO
1. I and others would really appreciate an honest reply re the BWIN/Party merge and what it means for OnGame. Ongame is listed as a surplus asset, romours are that it will be sold and that BWIN players will merge with Party. Surely Betfair must have some knowledge or a view, if the BWIN players go elsewhere that will mean a hit on traffic and guarantees and presumably would also mean even less chance of improvements to the network.
Hi,
The honest answer is that we are obviously in talks with all parties to make sure we get the best result for Betfair and our players when changes do happen. This is obviously a big, long and complex piece with some long timelines. The Betfair Poker product will not be changing in 2011.
PokerStein1. I and others would really appreciate an honest reply re the BWIN/Party merge and what it means for OnGame. Ongame is listed as a surplus asset, romours are that it will be sold and that BWIN players will merge with Party. Surely Betfair
I hope the person from the ongame network will take a look a the thread I started titled : LESS PAYOUTS WANTED IN MTT's
Quite a few players have voiced there opinion and maybe the information should be looked at by you, And also maybe you could send that thread to the poker people
I hope the person from the ongame network will take a look a the thread I started titled : LESS PAYOUTS WANTED IN MTT'sQuite a few players have voiced there opinion and maybe the information should be looked at by you, And also maybe you could send t
It says on some of the promotion t& c that we can only play from one computer. Is this a general rule? As I'm often not at home, I find myself playing on other sites a lot now so as not to break any rules with my account
It says on some of the promotion t& c that we can only play from one computer. Is this a general rule? As I'm often not at home, I find myself playing on other sites a lot now so as not to break any rules with my account
Some of the people here now worked extreme hours for a long time to resolve the issue. I can categorically tell you that no "snide" profit was made from that outage! In fact it was the exact opposite.
DarylRevokSome of the people here now worked extreme hours for a long time to resolve the issue.I can categorically tell you that no "snide" profit was made from that outage!In fact it was the exact opposite.
When there are major issues [like the site being down for hours] is there any chance of someone from bfpoker actually coming onto the forum and letting us know whats going on and what bfs position is on these type of things rather than letting the rumour mill run wild, or is that too much to ask
When there are major issues [like the site being down for hours] is there any chance of someone from bfpoker actually coming onto the forum and letting us know whats going on and what bfs position is on these type of things rather than letting the ru
Why is there still no seperate function for loss limits for sports betting and poker?
Unfortunately I cannot give you exact timelines but our ambition is to have this in place before end of year 2011.
Appreciate the reply but how it takes a year to rectify something as simple as this is beyond me [smiley:crazy]
Hi R0ykaene,Why is there still no seperate function for loss limits for sports betting and poker?Unfortunately I cannot give you exact timelines but our ambition is to have this in place before end of year 2011. Appreciate the reply but how it takes
Sorry, betfair pr, I was busy playing poker on will hill and forgot about the session. However, I probably forgot because I know that whatever we say you do nothing
Sorry, betfair pr, I was busy playing poker on will hill and forgot about the session. However, I probably forgot because I know that whatever we say you do nothing
Cherry picked the questions they wanted to answer.
7 poker managers more than the number of people viewing the forum at any one point during the hour.
Would the last person to leave the building please turn out the light...............
Waste of time.Cherry picked the questions they wanted to answer.7 poker managers more than the number of people viewing the forum at any one point during the hour.Would the last person to leave the building please turn out the light...............
juuco Joined: 05 Sep 03 Replies: 6 19 Jan 11 13:21 Yes i finally got my money back!
BUT... It's returned on today's exchange rate!
$1000 on Saturday equals 756,6 Euros with 0,7566 exchange rate. Today $1000 equals 742,7 euros, with 0,7427 exchange rate!
So for every $1000 Betfair has taken almost 14 euros profit! And stole from their customers!
This has to be taken into consideration while returning the trapped funds and I demand a proper return of my all money.'
---------------------------------------------------------------------------------------------------------------- Mikko_L Joined: 25 Mar 03 Replies: 4 24 Jan 11 15:39 After the "trapped funds" problem I've received 98,7% of my money. I haven't received the remaining 1,3% even though I've sent email to customer service a few days ago. It seems that the funds have been returned in wrong exchange rate (other than the exchange rate on Black Sunday). Anybody else had the same problem? I know 1,3% is not much, but when Betfair does that to all their customers, well, that's a lot of $$$!
Mikko_L Joined: 25 Mar 03 Replies: 4 24 Feb 11 11:19 Any news on this? Still no reply from Betfair. ------------------------------------------------------------------------
littletrix centurion
littletrix's Avatar
Join Date: Mar 2010 Location: UK Posts: 141
I'm sure the money will come back but have no idea when, and have lost ------------- some due to the exchange rates. It's not the amounts i'm annoyed about ------------------------------ but the fact it's been handled so badly.
I mean i've lost more money than this in a hand of poker and not worried much, but it feels different when the money just disappears without making the conscious choice to risk it, even though most of it will probably come back, it just annoys me..
The manual credits and exchange rates used are still mystery. The manual credits don't reflect a proper exchange rate, and my HEM and balance still don't reconcile, but it is within £100. I can live with that kind of loss. I'm not sure betfair can handle their upcoming one however.
juuco Joined: 05 Sep 03Replies: 6 19 Jan 11 13:21Yes i finally got my money back!BUT... It's returned on today's exchange rate!$1000 on Saturday equals 756,6 Euros with 0,7566 exchange rate.Today $1000 equals 742,7 euros, with 0,7427 exchange rate!So
and cant even name any of these 7 managers. we cant even put a name to the head of public relations.lol.
we did learn 1 or 2 things, ie bf will stillb on ongame, thou pass to which other skins will b. and we are getting timebanks in the autumn. also the community tourney may b back come may.
and cant even name any of these 7 managers.we cant even put a name to the head of public relations.lol.we did learn 1 or 2 things, ie bf will stillb on ongame, thou pass to which other skins will b. and we are getting timebanks in the autumn.also the
7 managers present obv only using one comp, prob in the rock bar in gib, getting the most sober to type. It seems unbelievable to me that 7 people stay to answer the forums questions, yet they answer so few in such a poor way. Its beens said many times before but with the merger/takeover of bwin/ongame i think we should decide who will turn the lights out when their is no-one left. Sad, but if this is the best they have to offer, why stay?
7 managers present obv only using one comp, prob in the rock bar in gib, getting the most sober to type. It seems unbelievable to me that 7 people stay to answer the forums questions, yet they answer so few in such a poor way. Its beens said many tim
been out to the pictures with my daughter, didnt even bother logging in for this when i got back.
the response re loss limits is pathetic. this is something they deliberately removed with the switch, but are now refusing to put back in place simply because they want winning poker players sports betting with their profits.
played 4 stts on here yesterday, and none today. nothing in any of the above to tempt me back.
been out to the pictures with my daughter, didnt even bother logging in for this when i got back.the response re loss limits is pathetic. this is something they deliberately removed with the switch, but are now refusing to put back in place simply be
Ongame are currently investing heavily in technology and have a large patch coming mid-May with a lot of performance improvements. This is promised to bring a leaner client with less memory consumption, CPU usage and better performance all round.
See you in Mid-May then (nothing on here inspires me to come back any earlier)
Ongame are currently investing heavily in technology and have a large patch coming mid-May with a lot of performance improvements. This is promised to bring a leaner client with less memory consumption, CPU usage and better performance all round. See
When I am invited to ask questions and I take the time out to do it I do not appreciate it that they are chosen to be ignored or even aknowledged.
I may not be a huge raker but you can kiss goodbye to the $200-$400 I have generated for you month in month out, my business will be moving to a site where there are no failed promises, disconnection issues, adequate customer service etc, etc.
I have played on here since 2000. To think I was even mug enough to defend the site when people were slagging it off.
For any of you who continue to play on here, good luck with it, your going to need it.
Well thats it for me I am off to to pastures new.When I am invited to ask questions and I take the time out to do it I do not appreciate it that they are chosen to be ignored or even aknowledged.I may not be a huge raker but you can kiss goodbye to t
Betfair ignores my question as it ignores every single email I have ever sent them, you truly are the worst out there for customer service. I honestly believe the only poker site worth playing on these days where you get guaranteed top customer service is S T A R S . Fck you betfair.
Betfair ignores my question as it ignores every single email I have ever sent them, you truly are the worst out there for customer service. I honestly believe the only poker site worth playing on these days where you get guaranteed top customer servi
These Q+As seem a complete waste of time. What I find most baffling is the timescale stated for implementing certain features - some things have been stated as being implemented in Q3 2011. I don't understand how if a feature is desirable it isn't incorporated in the software or on the site ASAP, either we're being fobbed off or the software programmers aren't very good. Either way these sessions seem pointless, on any other poker site you could just email similar questions to Customer Service and get a detailed answer quite swiftly. God knows why so many staff are involved in these - it gives the customer a false impression that they'll get highly detailed specific answered but instead some questions are ignored entirely.
These Q+As seem a complete waste of time. What I find most baffling is the timescale stated for implementing certain features - some things have been stated as being implemented in Q3 2011. I don't understand how if a feature is desirable it isn't in
I have NEVER seen such contempt for your LOYAL CUSTOMERS Betfair.
We have stuck with you but now as you treat us so shabbily I will be moving to another poker site ASAP.
We at the end of the day pay your wages and to treat us like 5H1T is beyond belief.
Good Luck with Betfair Poker, you will need it to survive.
Jeffmoon
I have NEVER seen such contempt for your LOYAL CUSTOMERS Betfair.We have stuck with you but now as you treat us so shabbily I will be moving to another poker site ASAP.We at the end of the day pay your wages and to treat us like 5H1T is beyond belief
I get the impression, that since this Q&A session was announced and the actual session something has happened that we don't know about. It would explain the lack of feedback and general apathy given to the questions asked. What is there in April to entice mtt regulars to play more?
I get the impression, that since this Q&A session was announced and the actual session something has happened that we don't know about. It would explain the lack of feedback and general apathy given to the questions asked. What is there in April to e
Sorry you feel that these Q & A sessions aren't working. It is always hard to answer all the questions in the time given. I think we got through about 10-15 questions which is one every 4-5 mins. Since it is me writing and proofing all the answers I think that is pretty good!
I may be biased but I think we answered some questions really well. We gave you an exact date on timebanks (september) straight from Ongame and also told you that nothing is going to change on BF Poker this year due to Bwin/Party merger. (this came from our Head of Poker)
With regards to loss limits this was a function on our own software. When we moved over to the network this function was not available. I understand your frustrations but things like this are complex pieces of software that take time to develop. It really isn't something that takes 5 minutes or can be switched on or transferred across.
gnasherblackpool - type betfair poker pr into google and you will get my name :-)
Sorry you feel that these Q & A sessions aren't working.It is always hard to answer all the questions in the time given.I think we got through about 10-15 questions which is one every 4-5 mins.Since it is me writing and proofing all the answers I thi
if there are 7 of u there why dont all 7 have a comp and answer the questions relating to their particular area, why is it that you need to proof and type each answer, surely their positions in the company allows them to have a laptop each?
if there are 7 of u there why dont all 7 have a comp and answer the questions relating to their particular area, why is it that you need to proof and type each answer, surely their positions in the company allows them to have a laptop each?
I send the questions to the relevant person. They write the answer (after discussing it on video conference with other team members) and thes they send the answers back to me. I proof read it and make it into proper English and then type it up.
That is how the magic happens!
alexsdadWe do have our own laptops!This is how it works.I send the questions to the relevant person.They write the answer (after discussing it on video conference with other team members) and thes they send the answers back to me.I proof read it and
the reason the sessions are not working is because the answers are almost universally the same : things are out of our control.
if you look at the thread from last august we have heard all of this before.
i am primarily a stt player. you are in an uber competitive market, you are charging double the indusrty rate for d2n and heads up games, and even on 30% rakeback i can play all other stts cheaper elsewhere. your site is incredibly unreliable and a great many have disconnection issues when playing 3 or more tables. the only stt promotion is a leaderboard running 14 days out of 31. this is infested by people cheating ( which your promotions encourage ) and the forums are buzzing with details of people you have banned.even your own staff have told people account sharing is acceptable.
you have 3 or 4 of your loyal stt regs telling you this is going on, and practically refusing to play stts during leaderboard periods, and yet despite promises nothing gets done. if we even mention the fact other sites refund all entry fees to players who have been in games with players subsequently banned but you don't, you simply delete the posts rather than addressing them.
these are valid reasons why people are leaving.
the reason the sessions are not working is because the answers are almost universally the same : things are out of our control.if you look at the thread from last august we have heard all of this before.i am primarily a stt player. you are in an ube
About time someone answered the issues addressed in the above above post, especially the issues regarding the sng leaderboards and account sharing. I have been told by telephone staff myself that it is down to me how I manage my account and if I want to allow someone else to play on it. So is it allowed or not? Simple question. If it isn't why have I and others been told otherwise?
About time someone answered the issues addressed in the above above post, especially the issues regarding the sng leaderboards and account sharing. I have been told by telephone staff myself that it is down to me how I manage my account and if I want
the idea of askin names was when i speak to my key account manager, or any other staff at betfair events they ask who told me certain things and alike to b able to answer with names.
the biggest question is we know indiviuals can have multiple active betfair accounts [ thou only 1 active poker alais]. but can more than 1 person play on 1 alais?
this question has been asked by various people[ myself, wingding chipfire and mccoy asre just 4 i can name from this page alone] and tilli get it answered i will continue not to play poker on bf.
the idea of askin names was when i speak to my key account manager, or any other staff at betfair events they ask who told me certain things and alike to b able to answer with names.the biggest question is we know indiviuals can have multiple active
logged into poker lobby tonight, the same morons posting the same racist crap they post every night. nobody monitors it. and thats the first page anyone entering the site for the first time sees. logged back out again.
logged into poker lobby tonight, the same morons posting the same racist crap they post every night. nobody monitors it. and thats the first page anyone entering the site for the first time sees. logged back out again.
“the biggest question is we know indiviuals can have multiple active betfair accounts [ thou only 1 active poker alais]. but can more than 1 person play on 1 alais?”
The actual answer to this is as follows:
It is against the terms and conditions to allow a 3rd party to access your Betfair account, which also encompasses logging into the poker client. However, if you do share your username and password it is entirely your responsibility as to the outcome.
This is outlined in section 1 of the ‘Account’ terms and conditions which states:
“It is your responsibility to keep your contact details up-to-date on your account. Failure to do so may result in you failing to receive important account related notifications and information from Betfair, including changes we make to Betfair’s terms and conditions. You are solely responsible for the security and confidentiality of your account. In particular, you agree to keep your username, password and/or TAN strictly confidential and you are responsible for any misuse of your password and/or TAN. Provided that we have been correctly supplied with the account information requested, we are entitled to assume that offers and payments are made by you. You should change your password on a regular basis and never disclose it to any third party. You undertake to protect your username and password in the same way that you would in respect of your bank cards and any failure to do so shall be at your sole risk and expense. If another person accesses your account, you are solely responsible for all their actions whether or not their access was authorised by you and you hereby indemnify us and hold us harmless against all costs, claims, expenses and damages howsoever arising in connection with the use of or access to your account by any third party.”
So to reiterate, whilst someone technically can log in to a third party account, it is not advisable and is a contravention of the terms and conditions to which the user signs up to.
“the biggest question is we know indiviuals can have multiple active betfair accounts [ thou only 1 active poker alais]. but can more than 1 person play on 1 alais?”The actual answer to this is as follows:It is against the terms and conditions t
Yes but how closely is account sharing monitored? For example if a person plays 4 hours from 1 ip address and then 5 minutes later a person who is sharing the account logs-in from an ip address in a different country and plays for 4 hours would betfair identify this immediately and take action or would you sit back and wait for a significant number of complaints before doing anything?
Yes but how closely is account sharing monitored? For example if a person plays 4 hours from 1 ip address and then 5 minutes later a person who is sharing the account logs-in from an ip address in a different country and plays for 4 hours would betfa
i understand the rules, and i personally know account sharing is an absolute no-no ( though clearly some bf helpdesk staff are unaware ) but what the likes of myself and gnasher are asking is what is being done about it ? we are part of a small number of stt player that kept the site going 18 months ago, when only about half a dozen players were actually starting games.
we see players openly account sharing to win leaderboards, rake races, etc, the same players or schoolof players re-appearing a month later with a new player name and it makes note taking ( a major weapon for the stt player ) useless.jeez we cant even see which players are based in the same country or which other tables they are playing.
at the same time we are reading month on month stories on this and other forums of bf banning players for alleged account sharing, using banned software, and possible collusion. and all the while, unlike other major sites, we get absolutely no official comment from betfair. 2 guys actually stated they were banned for being part of a school based in germany. i played regularly against these players, and have not received a penny in compensation.
gnasher used to top leaderboards week after week and rake 8k a month. he wont play on the site because he doesn't think its straight, and during leaderboard periods neither will i until we get some announcement from betfair. at the moment your promotions encourage account sharing and you don't seem hugely bothered that it is going on, and you deffo dont seem prepared to refund the victims of it.
i understand the rules, and i personally know account sharing is an absolute no-no ( though clearly some bf helpdesk staff are unaware ) but what the likes of myself and gnasher are asking is what is being done about it ? we are part of a small numbe
After everyone of these Q&A sessions players are left unsatisfied that their questions havent been answered, and that as soon as the hour ticks over then Betfairs staff shut their laptops off and head for the pub.
So at the risk of stating the obvious........... Make the IMPORTANT Q&A SESSION LONGER
After everyone of these Q&A sessions players are left unsatisfied that their questions havent been answered, and that as soon as the hour ticks over then Betfairs staff shut their laptops off and head for the pub.So at the risk of stating the obvious
Poolio 31 Mar 11 12:40 Joined: 21 Apr 05 | Topic/replies: 2,474 | Blogger: Poolio's blog Yes but how closely is account sharing monitored? For example if a person plays 4 hours from 1 ip address and then 5 minutes later a person who is sharing the account logs-in from an ip address in a different country and plays for 4 hours would betfair identify this immediately and take action or would you sit back and wait for a significant number of complaints before doing anything?
chipfire227 31 Mar 11 12:58 Joined: 11 Nov 07 | Topic/replies: 1,555 | Blogger: chipfire227's blog i understand the rules, and i personally know account sharing is an absolute no-no ( though clearly some bf helpdesk staff are unaware ) but what the likes of myself and gnasher are asking is what is being done about it ? we are part of a small number of stt player that kept the site going 18 months ago, when only about half a dozen players were actually starting games.
we see players openly account sharing to win leaderboards, rake races, etc, the same players or schoolof players re-appearing a month later with a new player name and it makes note taking ( a major weapon for the stt player ) useless.jeez we cant even see which players are based in the same country or which other tables they are playing.
at the same time we are reading month on month stories on this and other forums of bf banning players for alleged account sharing, using banned software, and possible collusion. and all the while, unlike other major sites, we get absolutely no official comment from betfair. 2 guys actually stated they were banned for being part of a school based in germany. i played regularly against these players, and have not received a penny in compensation.
gnasher used to top leaderboards week after week and rake 8k a month. he wont play on the site because he doesn't think its straight, and during leaderboard periods neither will i until we get some announcement from betfair. at the moment your promotions encourage account sharing and you don't seem hugely bothered that it is going on, and you deffo dont seem prepared to refund the victims of it.
Disappointing that none of this was ever answered. Personally I don't play betfair poker at all anymore, I play on a site where I trust the leaderboards are fair and where I get swift, honest replies if I ever need to contact customer service (which I rarely do).
Poolio31 Mar 11 12:40 Joined: 21 Apr 05 | Topic/replies: 2,474 | Blogger: Poolio's blogYes but how closely is account sharing monitored? For example if a person plays 4 hours from 1 ip address and then 5 minutes later a person who is sharing the acco
wingdings2 29 Mar 11 20:00 Joined: 04 Dec 04 | Topic/replies: 380 | Blogger: wingdings2's blog It says on some of the promotion t& c that we can only play from one computer. Is this a general rule? As I'm often not at home, I find myself playing on other sites a lot now so as not to break any rules with my account
BetfairPokerPR 30 Mar 11 15:09 Joined: 21 Mar 08 | Topic/replies: 479 | Blogger: BetfairPokerPR's blog windings2
Let me get an answer for you on that! (interesting question)
I'm still waiting for the answer. Good job I'm not holding my breath!
wingdings229 Mar 11 20:00Joined:04 Dec 04| Topic/replies: 380 | Blogger: wingdings2's blogIt says on some of the promotion t& c that we can only play from one computer. Is this a general rule? As I'm often not at home, I find myself playing on other
i play the absolute bare minimum to maintain my master status so as to qualify for the wsop mtts. raked £12 in the second half of april, and am well on course to go lower than that in the first half of this month. havent played on bf today and wont be playing at all on here this weekend.
i play the absolute bare minimum to maintain my master status so as to qualify for the wsop mtts. raked £12 in the second half of april, and am well on course to go lower than that in the first half of this month. havent played on bf today and wont
What shall I have for dinner tonight... How many times should i have sex with my girlfriend today... Shall I put £500 or £1000 on 10/1 tip I recieved for later in the day... Do I really want to spend £15,000 on honeymoon in Bora Bora... As for betfair poker its so bad that will never be on my mind hahahahaa what a gross poker site.
What is on my mind...What shall I have for dinner tonight...How many times should i have sex with my girlfriend today...Shall I put £500 or £1000 on 10/1 tip I recieved for later in the day...Do I really want to spend £15,000 on honeymoon in Bora
What shall I have for dinner tonight... How many times should i have sex with my girlfriend today... Shall I put £500 or £1000 on 10/1 tip I recieved for later in the day... Do I really want to spend £15,000 on honeymoon in Bora Bora... As for betfair poker its so bad that will never be on my mind hahahahaa what a gross poker site.
What is on my mind...What shall I have for dinner tonight...How many times should i have sex with my girlfriend today...Shall I put £500 or £1000 on 10/1 tip I recieved for later in the day...Do I really want to spend £15,000 on honeymoon in Bora
What meal for 1 shall i microwave tonight... How many times should he have "sex" with his hand today.... Should he put £5 or £10 on the tip the bloke from the pub gave him... Will he ever find anyone to marry him... Why wont anybody from betfair poker talk to him.
What this joker preston means isWhat meal for 1 shall i microwave tonight...How many times should he have "sex" with his hand today....Should he put £5 or £10 on the tip the bloke from the pub gave him...Will he ever find anyone to marry him...Why
By: This user is offline. JohnJamesPreston Date Joined: 19 Jul 10 Add contact | Send message When: 09 May 11 11:26 Joined: Date Joined: 19 Jul 10 | Topic/replies: 50 | Blogger: JohnJamesPreston's blog What is on my mind...
What shall I have for dinner tonight... probably sperm again I would think How many times should i have sex with my girlfriend today... Good job your boyfriend/rent boy doesnt read this he'd get jealous Shall I put £500 or £1000 on 10/1 tip I recieved for later in the day... Don't think the bookies take monopoly money! Do I really want to spend £15,000 on honeymoon in Bora Bora... probably you do but a) your rent boy will be working and b) you are just a fantasist peasant! As for betfair poker its so bad that will never be on my mind hahahahaa what a gross poker site. Such a busy rich man yet you find so much time to post utter carp on here, something doesn't add up!
By: This user is offline. JohnJamesPreston Date Joined: 19 Jul 10 Add contact | Send message When: 09 May 11 11:26 Joined: Date Joined: 19 Jul 10 | Topic/replies: 50 | Blogger: JohnJamesPreston's blog What is on my mind...What shall I have for dinner
wingdings2 29 Mar 11 20:00 Joined: 04 Dec 04 | Topic/replies: 380 | Blogger: wingdings2's blog It says on some of the promotion t& c that we can only play from one computer. Is this a general rule? As I'm often not at home, I find myself playing on other sites a lot now so as not to break any rules with my account
BetfairPokerPR 30 Mar 11 15:09 Joined: 21 Mar 08 | Topic/replies: 479 | Blogger: BetfairPokerPR's blog windings2
Let me get an answer for you on that! (interesting question)
I'm still waiting for the answer. Good job I'm not holding my breath!
Now you've rejoined us, any chance of an answer?wingdings229 Mar 11 20:00Joined:04 Dec 04| Topic/replies: 380 | Blogger: wingdings2's blogIt says on some of the promotion t& c that we can only play from one computer. Is this a general rule? As I'm of
Having just read this again (apologies for not getting back to you on it) I think it is a simple case of preventing cheating /collusion. We track players by IP address and there is probably a fraud/collusion check that takes place to make sure it is you playing. If you were to play on another computer with a different IP address it would get flagged. My advice would be to get the IP addresses of any computer you play during a tournament/leaderboard on and send it to our poker team to pass on. This way we know that you are legitimately playing in our tournaments.
Having just read this again (apologies for not getting back to you on it) I think it is a simple case of preventing cheating /collusion.We track players by IP address and there is probably a fraud/collusion check that takes place to make sure it is y