Big Apple event

It appears not. I would pay to be in this as well. Gutted really cos i got bounced out of the 3 qualifiers i entered with sicker than sick beats.

I'm pretty sure there were $5.50 satellites running every day for the past few weeks which you could buy into directly, or win a ticket to it via the freerolls?

Totally ridiculous promotion.  By all means reward loyal customers with a free ticket but to reject business from other willing customers shows a lack of forsight and poor business acumen.

There was a direct buy-in route available however, it was necessary to remove this option for technical reasons. This is why the final was cancelled yesterday and then set up as a freeroll. Unfortunately, last night's issues Ongame-side that affected the 100 seats feeder have confused the whole situation for customers.   

I will explain all in a post tomorrow but the at the moment I'm furiously crediting tickets.

Really sorry for this guys.

My thoughts exactly Bluff. And yes, i did enter three satellites, and suffered in all of them :(

Is it possible to credit my account with a ticket and I will happily pay the fee?

me too. Surely it cant be that difficult to make this tourney ticket or cash?

If they make it cash entry, then the whole thing has to be changed again. It starts in less than an hour!

I can't explain in full here but leaving the direct buy-in route as an option would have caused way more headaches for both customers and staff had we not acted.

Both of you now have tickets (I think) - Please check your account as I had to search by forum name which isn't necessarily your poker screen name... If no ticket is in your account please call the helpdesk as I have instructed to  issue you with a ticket just in case.

Yup. Got mine. wasnt expecting it so thankyou very much. Much appreciated.

Received.  Thanks for sorting it out

Was aiming to buy in as been away on and off since prague.  If someone can debit the $50 and credit me in appreciated.   No probs if it's too late in the day, mrs will have to go to Triffid Centre again for her crimbo shoppin.

playername = Donkeyjim

GL Wonky [;)]

My gran would like a free ticket as well, any chance?

great this is, i won a seat into this never got credited sent numerous e mails - still no reply
and now a couple of "Beggars" on this forum get seats ffs
trying rewarding and sorting out players who actually play your site and not these peoplle who just want to play in the good sats
my user name is daveebble123

well ???????

I haven't asked for anything for free and I haven't expected anything for free.

In point of fact, when I called Betfair earlier to ask if I could direct buy and they said no, they offered me a free tournament ticket for another game which I declined so I certainly don't consider myself to be a beggar.

my point being i actually still play their site (god knows why) and they seem to ignore their regular players and have given out several tickets to anyone who has asked and i actually won one which vanished from my players club !!!!

ty

Well Done Betfair, another shining example of why I don't play here anymore.

Give Tickets to people who say they were going to buy in?

I was going to buy in too? Do I get given a ticket?

What about all the poor people who put up with this site day in day out just to qualify for these things?

I assume it's six handed to punish those of us who have jobs and have to deal with a standard disconnection first few hands.

like me davinci- they have spent 2 days ignoring me and give away tickets to people who dont even play on here its a total disgrace

Betfair Poker. Play it your way.

Can I have a ticket please,I've been playing on betfair since 2004 and still do.

Well out in 26th place Ended up pretty short stacked so pushed with pocket 9s, called by pocket Queens. Queen on the flop, and that was that!

Good game though, thanks Betfair [:)]

Yo Gypsy. I was out shortly before you. My AT cut down by K9 making  a flush on the turn after I had pushed him all in.

de. I appreciate your point but I didnt ask for a free entry and was surprised to get it. However, I have played BF poker from the crypto days. Perhaps if you had been more polite instead of chucking your toys out of the pram and being so demanding to BFTourneymgr, you might have got in. If you did have a genuine case then you blew it with your attitude. If you did get in good luck to you.

Unlucky JRAS, would have more annoyed to bubble out in the tournament. I'm pretty happy with the way i played, probably would have had more of a chance if my AK hadn't got beaten by KJ. At that stage i was 3rd or 4th in chips with about 50 remaining, and lost just over half my stack which put me a fair bit behind the average stack.

weres my hoody? :)

jras sorry mate but when i win a seat and dont get it and watch someone getting one for doing nothing well i am likely to be a little bitter

another good idea in  theory, ends up in farce.

they manage to hack off the mugs that bothered to rack up 1000 points by making them re-register (and contrary to the official thread i deffo DID NOT GET AN EMAIL TELLING ME I HAD TO DO THIS)  and putting in everyone that made it to the satelitte they had to cancel.

they also hack off a load of people that wanted to just buy in for 55 bucks but couldnt.

so an mtt with an overlay that should have been a successful promo ends with yet more unsatisfied and disgruntled punters.

i said a fortnight ago only allowing one days grace between the end of the qualification period and the mtt itself was a recipe for disaster given what happened in the giveaway promo.

hopefully the penny will drop at some point. anything based on points and the issuing of tickets takes at least a week to get sorted.

possibly longer.

i agree chip, unbelievable carry on. Plus these apology tickets have not been applied to my account what have been promised. I as well never recieved a email stating the re registering. More luck than judgement that i registered again

Betfair, contact s t a r s and organise a trip for some of your staff etc to see how they promptly reply to emails etc and deal with issues.

thanks

thing is betfair tourney mgr posts a thread on here stating everyone had  to re-register, and that everyone who had already registered had been contacted by email to advise them of this.

that simply isn't true, which suggests either bf tourney mgr hasnt a clue whats happening, or he/she is being misled by the staff who were meant to be doing it. and its things like this that crush what last vestige of faith you had in the company.

the promotions themselves are good in principle. bf finally, realising that they need to give something back to their " bread and butter "  customers, the vast majority, that play recreationally for 15-30 hours a week at low to medium stakes. players that have jobs/committments that prevent them having a realistic shot at the leaderboards/rake races.

of course have your aussie millions/wsop promos  for your high end customers, but ffs look after your core customers.

these are the long suffering  brand loyal chumps they should be catering for, and not the pros that drop in once in a blue moon when theres an mtt with an overlay. what these customers want is to log onto a secure site for a few hours a day, have a bit banter at the tables, play a bit of poker, have decent customer support if something goes wrong, and have the odd incentive put their way every now and again.

well said chip cudnt put it better myself.

+2 I just seem to go in to rant mode, but chip has said it exactly the way it should be said

BTW Betfair Poker I assume you are going to sort de1 out in some way?

plus3

chip seems to ge tit right so often

fancy a job at betfair towers chip?

yeah.

i reckon my first move would be to bin all the betfair pros, apart from tabby who does a decent job.


christ alone knows what they paid annette, but in all honesty how many people watch poker on tv and think,wow she is sponsored by betfair, i must sign up to them ? even if they did how long would they stay ? she didnt even play on it herself most of the time ffs.

waste of money. jeez they already have millions of sports betting punters who would happily play poker here if they could get the customer service and software right.

i've lost count of the number of people i know that have sports betting accounts with bf but play poker elsewhere and when ive asked why they have said, too many disconnections and shyte customer service.

they can spend god knows how much on pro's and advertising but until they get to a position where they are able to retain the core customer and get him/her reccomending the site to others, they are just pishing money up the wall.

dont get  me wrong, this bf tourney fella is trying, and the last few promotions have been good in principle, but ffs get the bloody basics right. if you cant get even simple stuff right at least ensure you have clued up support staff to soften the blow.

theres nowt worse than having a right proper crack at a promotion, only to find you have totally wasted your time  because nobody at bf can get the points to add up, or issue the right ticket, or send  someone a friggin e-mail or answer one. its uber frustrating.

Whilst i agree with pretty much everything you have said Chipfire, don't lose sight of the fact that the Big Apple Final tournament had to be changed due to a problem with OnGame's side of things (from what i gather). That said, going back to a point you made weeks ago, the chances of any problems occurring with this promotion would have been lessened if there was more time allowed between the awarding of tournament tickets and the actual final itself

yeah, that may well be the case but why in that case say :

those registered for the first event had been contacted by email and advised to re-register. this clearly wasnt the case.there was only 60 odd registered when i registered on tuesday afternoon and 3 of those players, including me, DID NOT RECEIVE AN EMAIL telling them to re-register.

those who bought in direct and those who qualified via sateliites would be compensated financially by way of apology, but those who actually entered into the  spirit of the promotion and racked up 1000 points by  playing 2 grands worth of stts wouldnt ?

can they not see how hacked off their loyal customers would be  when they have spent 2k on stts and hours upon hours playing the bloody things so they could qualify, only for folk to whinge a bit on the forum and get put in at the last minute for nowt ?

there was 130 registered at 3 o clock wednesday. by 6 o clock i believe that figure was up to 285. go figure ?

its not the first time loads of people have appeared in a bf mtt with a huge overlay at  the last hour.

i do think they are slowly getting things right, but  theres still a complete inability imho to empathise with the regs.

Yeah i didn't agree with people being handed a ticket just because they kicked up a fuss about not being able to buy in directly. I posted on here yesterday that there was freeroll satellites and buy-in satellites running for weeks, so they had plenty of opportunity to qualify to the final, rather than buying in directly. But it seems they didn't feel they had to do things the way other players had to (especially by having to rake 1000 PP!)

I'm sure there will be an explanation forthcoming that might make things clearer as to what went on, not that it will likely make you feel an better about the situation. I, too, would be severely hacked off if it had happened to me! [>o]

what i liked about the giveaway promo last month was the fact it gave something back to the bread and butter players. essentially they said play on here a bit more often than you usually do and we will give you tickets to your choice of mtt.

what then happened was people got into the habit of playing every day to get the points and then mtts every couple of nights once the giveaway started.

i didnt do too well out of it personally but it was nice to see other regs winning a nice prize, and it generated some banter on the forum and a bit of a community feel.

they should run more things like that, hell they dont have to giveaway 150k, they could do it for 50k and just as many people would participate. even  if you just get a new footie shirt out of it you feel good about it and tell your mates, which might encourage them to play.

what they have to do tho is ensure people generating the turnover get the tickets without having to send 10 emails.

inall  honesty chucking 50-100k amonth at the regs via promos and community games with added prizemoney is what its going to take to build a customer base up. it sounds a lot but its probably only what they were paying for annettes mtt buy-ins.

do you think its a conspiracy? and they changed it in the last few hours because the tournament didnt have enough runners as they were expecting?? oooooo

Yeah the giveaway promotion was pretty good, and i done ok out of it, without winning any of the 'big' prizes. To have the tickets awarded based on the player points you earned daily was the right way to make sure it was the regular players that were rewarded (even if it did take a few emails to get the ones you were owed [:p] ). And for sure it made me play a lot more to earn the tickets, as since i only play MTTs, it can be tricky enough earning 50 PPs per day unless you usually only play the higher buy-in tournaments.[smiley:crazy]

chip speaks on behalf of me, unbelievable how the regs who av spent, or put a good number of money in to earn 1k in points as been treated

its noticeable that bf tourney manager has gone missing since the event despite a promise to clarify things.

the three questions he/she must surely answer :

1) the promotional advert clearly staes in bold print :

Please note that direct buy-ins are not permitted for this tournament, only player point qualification is accepted.

why once us mugs had gathered 1000 points were buy-ins allowed and then anyone who asked put in free ?

2) why were diret buy ins ( who by your own rules shouldnt have even been in the event ) and satelitte qualifiers offered " apology compensation" and the 1000 point qualifiers not ? surely we got the worst of the deal ? we too had to register then re-register, and having played 2k worth of stts to get to the mtt, find our chances greatly diminished by non-eligible players swelling the field.

3) why say originally registered entrants had been sent an email advising them to re-register when that wasn't the case ?

spot on chip these questions need answerin. where is the betfair manager to get these answered

I complained about this as I qualified by the 1000 point rule and the cheeky fookers(after 3 e-mails before someone understood what I was asking)told me they were sorry but if I had any other queries I should read their FAQ pages!

And not only have they conned their regular players into earning more points via this promotion but they have now changed the value of these points so the rakeback is affected.Up until this month Betfair points have always been worth £0.05 each but now I am told they are worth less.Their explanation took about 10 e-mails from them before I gave up and I am none the wiser as to why this has changed.

Can't opt-in for the raked hands promotion either and even if I did I can't multi-table on here because I get discoed too often.

It's all my fault though apparently.

the poker section is  still advertising the big apple promo.

if you open the promo page it still clearly states :

Please note that direct buy-ins are not permitted for this tournament, only player point qualification is accepted

can anyone else still see this ?

I'm sure the Betfair muppets will be along shortly to sort this out

Do you know what it's crazy, doesn't even make any difference to me any more and I still feel livid about it.

I have the Grand Total of 5 Player Points at the moment and I think I got £0.98 rakeback last time round

Playing on FTP now and do you know what I can multi-table as many as I like and I know the standard is better, but noone seems to be all in with 67s every time you have got QQ. Almost makes it easier when you know where you stand.

I've raked more today on FTP than I think I raked on here in 7 Years

I was going to use the Weekend Promo code on here, but my Account won't accept it. Should I call Customer Services

I loved it here, but you can't keep putting up with the same old rubbish time after time.

BTW No secret about my alias on FTP - It's xSports_Punterx, don't have chat on mind you - But say Hi on here if I Donk you over there

Good Luck Boys, hope you get it sorted

AGREE short an sweet

This needs sorting out.

TTT so the Betfair boys can sort it out come Monday morning

Poker's just a bit of fun for me these days, so I don't take this stuff too seriously. But I understand the anger and frustration of the people who've posted their comments above.

Is it really acceptable for a billion-pound company like Betfair to advertise a promotion and then fail to deliver?

The two specific aspects of most concern to me are that last-minute changes to a promotion are unfair on those of us who only play occasionally and don't check the site every day.

Also, why should someone be dealt with differently because he kicks up a fuss? Good luck to the guys who benefited, but do the rest of us have to flood you with complaints before we're treated the same way?

I know these c0ck-ups aren't intentional, but they kill whatever bit of goodwill people feel towards the site.

Are Betfair going to reply/make a statement on this?

Dear all

Firstly on behlaf of the poker team I would like to take this opportunity to apologise to those customers affected.

Due to an error in the setup we had no choice but to cancel the tournament. This was obviously the last possible resort as it was the day before the tournament was due to take place. We did explore every other avenue before cancellation, but ultimately it was necessary. The new final was set up as a freeroll to combat the setup error, which then precluded direct buy-in route that were previously available.

Those players that had previously bought in directly were emailed, refunded their buy in cash and issued a ticket to the new final.
   
Those players that had previously qualified via a satellite were emailed, given a $54 ticket and issued a ticket to the new final.

The above was all achieved before close of play / beginning of final tournament.

That night there was also a 500 Player Point satellite that GTD 100 seats into the following day. In a totally unrelated  set of events the satellite was affected by an Ongame outage and subsequently cancelled by the network.

As a result of this cancellation we had no records whatsoever of those player that had entered the 100 seats GTD because, in the event of a server crash the tournament is cancelled and deemed to have never taken place, therefore, on the day of the final and with time constraints in mind, we had NO choice but to give all players that qualified to the 100 seats GTD satellite a ticket to the final.

I hope this clarifies the situation and apologies again.

The Poker Team

jesus wept !!!!! have you even read the thread ?

we know what happened. we want to know :

1) the promotional advert clearly staes in bold print :

Please note that direct buy-ins are not permitted for this tournament, only player point qualification is accepted.

why once us mugs had gathered 1000 points were buy-ins allowed and then anyone who asked put in free ?

2) why were diret buy ins ( who by your own rules shouldnt have even been in the event ) and satelitte qualifiers offered " apology compensation" and the 1000 point qualifiers not ? surely we got the worst of the deal ? we too had to register then re-register, and having played 2k worth of stts to get to the mtt, find our chances greatly diminished by non-eligible players swelling the field.

3) why say originally registered entrants had been sent an email advising them to re-register when that wasn't the case ?

so essentially, why were  buy-ins  allowed in complete contradiction of your own promotional material, why weren't the 1000 point  qualifiers sent an email telling them to re-register, and why were they the only party not compensated ?

your regular bleeding customers entered 2k worth of stts to get exclusive access to a comp you then let people into for free. can you not see why that would hack people off  ?

Had nothing whatsoever to do with this promo but the response by the PR team is pretty poor. If they are not going to attempt to respond to the complaints they shouldn't bother responding at all.

shock horror

ps

weres my hoodie?

Chipfire - what you should have done is given up playing on betfair , then when the  tourney was about to begin post a thread on here stating you never play on their site anymore and they would have given you a free ticket - no need to rack up 1000 points

bf have set up a  42k promo mtt with points only qualification and one of 2 things have happened :

1)the person responsible for getting it up and running in the ongame lobby has made an error and set it up as a $55 buy in, instead of invite only for those with the points. or

2) bf promotions team have realised if they only admit points scorers the field will be tiny and so to save face have deliberately broken their own rules and allowed people to buy in.

obviously come the day before the tourney with only 60 or so registered and a 42k prize pool the sharks have smelt a potential massive overlay ( in the end i think the overlay was about 27k had it been a 55$ buy in ) and decided to buy in.

rather than having the backbone to say to them "sorry, our mistake this comp is for our regulars who have  qualified only " they have let them in for nothing, and then to add insult to injury, started admitting people for free who said they were just thinking about buying in.they even appear to have only bothered emailing the buy-ins to tell them to re-register and have assumed us 1000 pointers will work out for ourselves what to do.

From Wikipedia (Obviously not Betfair)

'
Public relations (PR) is a field concerned with maintaining public image for businesses, non-profit organizations or high-profile people, such as celebrities and politicians.

An earlier definition of public relations, by The first World Assembly of Public Relations Associations held in Mexico City in August 1978, was "the art and social science of analyzing trends, predicting their consequences, counseling organizational leaders, and implementing planned programs of action, which will serve both the organization and the public interest." [1]

Others define it as the practice of managing communication between an organization and its publics.[2] Public relations provides an organization or individual exposure to their audiences using topics of public interest and news items that provide a third-party endorsement[3] and do not direct payment.[4] Once common activities include speaking at conferences, working with the media, crisis communications and social media engagement[5], and employee communication.

The European view of public relations notes that besides a relational form of interactivity there is also a reflective paradigm that is concerned with publics and the public sphere; not only with relational, which can in principle be private, but also with public consequences of organizational behaviour [6][2]. A much broader view of neo-ubiquitous interactive communication using the Internet, as outlined by Phillips and Young in Online Public Relations Second Edition (2009), describes the form and nature of Internet-mediated public relations. It encompasses social media and other channels for communication and many platforms for communication such as personal computers (PCs), mobile phones and video game consoles with Internet access.

Public relations is used to build rapport with employees, customers, investors, voters, or the general public.[7] Almost any organization that has a stake in how it is portrayed in the public arena employs some level of public relations. There are a number of public relations disciplines falling under the banner of corporate communications, such as analyst relations, media relations, investor relations, internal communications and labor relations.
'

Are you an oxymoron BPPR or is the oxy part overkill?

You mentioned before you could delete customer's accounts - Would you do me the honour of deleting mine please? If i can't post I won't bother reading the same old rubbish day after day.

Thanks in advance for your help although I expect you'll find a way of fooking this up too. Maybe you should check with Ongame first?

DaVinci I 2004-2010 RIP.

been waiting 5 days off betfair poker after my email about this. Yes i was 1 who raked 1000 points and have asked if we were due some compensation. Got a reply saying it had been passed to the poker manager and they would get back to me. What a joke heard NOTHING

try 5 years!

For clarity.

My response was from the poker department and not from me personally.

I work across all prodcuts internationally (Poker, sport and casino) although I have extensive experience in poker.
I do not know about exact details of all poker promotions and therefore I had to ask the promotions team to find out what happened and get a response from them.

If anyone has a specific issue they can write to me personally on prteam@betfair.com or contact our help desk

JBarnes - this is a very old topic. We have explained on over three occassions why you will not be getting a hoodie. If you would like me to forward that e-mail to you again I can.

so NOBODY  working for betfair is prepared to explain why the promotion was advertised as:

direct buy-ins are not permitted for this tournament, only player point qualification is accepted.

and then once us regs had put in the time and money to generate 1000 points, it was changed to a buy in and then basically opened up to anyone who asked ?

i find that absolutely shocking, i really do.

a $54 ticket for us regs that qualified with 1000pts should suffice

lol, that would at least give us the same compensation that the satelitte entrants got, and suggest some joined up thinking had been used at bf hq.

The satellite entrants didn't get any compensation. If you are referring to the 100 tickets GTD satellite?

lol gypsy, it just gets better.

In fairness it was a always a buy-in event with a points qualification route as well.They only changed it the day before to a freeroll because they fooked up the registration.

Having said that,to compensate the people who didn't get the points and not compensate the ones who did is beyond belief.

"JBarnes - this is a very old topic. We have explained on over three occassions why you will not be getting a hoodie. If you would like me to forward that e-mail to you again I can. "

ok thats the final straw , your pathetic customer service will be shown for all to see again tommorow when i post the full email correspondence from your poker department

be prepared for the forum to crash

By:
chipfire227
When: 17 Nov 10 14:36
lol gypsy, it just gets better

Well, i'm only talking from my own case. I was in the 100 GTD tickets, of which there were only around 70 entrants. The network crashed in the middle of the tournament, and the tournament  never came back.

After posting on this forum (and a reminder an hour before the final!), i did get my to the final just in time to enter. However, other than that, we didn't get anything else. I didn't anyway. But then again, i seem to be left out of most things here anyway

fingerzz the actual promotional advert stated absolutely, categorically, 100% in bold print :

Please note that direct buy-ins are not permitted for this tournament, only player point qualification is accepted.

the reason us 1000 pointers are so hacked off is that when the tourney appeared in the lobby it was shown as a 55$ buy in event.

theres a lot of regulars been blatantly conned into spending a lot of time and effort to generate enough cake to gain entry to what they were promised was an exclusive mtt, only to find that come the day even people who dont play on the site were being put into the tourney for free.

at 3 p.m. on the day of the event there were 130 entries. 3 hours later that was up to 285. even the tourney manager himself has stated he  was furiously generating tickets for anyone who wanted them on the day of the event simply because there was a huge overlay.

to add insult to injury, bf have steadfastly refused point blank to explain to its regulars why they allowed buy-ins and freebies into an event clearly advertised as being for points qualifiers only

if i dont get an explanation then perhaps bf poker pr can advise where i go to take the matter further. or once again are they going to rely on some small print disclaimer that they can amend the terms and conditions of a promotion any time they see fit ? in which case any future guarantees from them are worth less than shyte.

Chipfire-I am as annoyed as anyone about this as I qualified by earning a 1000 points.It's just the original promotion always included a buy-in option.

I think that when not many people qualified via points or bought in they opened it up to boost the numbers.

The excuse about the satellite freeroll crashing is completely irrelevant as less than 100 had qualified by the 500 point rule so they were all through to the final.

There were the 60 odd that registered originally(1000 point qualifiers and buy-ins)plus the 80 odd in the satellite-I assume the other 140 odd in the final were invited by the pr guy.

Totally undermines the points qualification anyway but to then issue compensation but not to the 1000 point qualifiers is beyond belief.

I did complain but got told to read the FAQ's page if I had any further queries.Best to let it go-the promotions are theoretically great but they have too many on the go and not enough staff to run them.

We are contacting you in regards to your previous request for an apology ticket in relation to the Big Apple Promotions.

Regrettably, we cannot apply any further tickets to your account as every customer that earned the 1000 Player points received an entry to the final, as per the Terms and Conditions and the prizes in the final did not change at any point.

Therefore, we would just like to thank you for your time and patience and wish you good luck at the tables!

waste of time

got this reply after waiting 6 days unbelievable

psml full what a surprise

betfairs poker c service attitude is

a, hope you dont notice the error

b, dont acknowledge email for at least a week if you spot the error

c, if they can be arsed email back saying not there fault

d, e.t.c.

Thank you for contacting Betfair.

Please be advised that, as previously stated by my colleague, you were awarded what was entitled to you with regards to this issue and we apologise, but again regret to inform you that a ticket cannot be credited to your account on this ocassion.

The customers you are referring to were awarded a ticket due to a fault of ours and as these customers lost out, they were compensated by us for that. Your situation however is entirely different as you did not lose out.

Again, please accept my sincere apologies and we look forward to seeing you back at the tables soon.

Good luck!

For any future queries, we recommend that you visit our comprehensive help FAQ pages listed below:

Poker Help
Casino Help
Arcade Help
Exchange Games Help

cannot believe you lot still play here !

the f***ing halfwits cant see that you lost out because the field was twice the size it should have been had they stuck to their own f***ing terms and conditions.

still not one of them had the backbone to come on here and explain themselves.

its a sign of their utter and total incompetence that they run a 42k promo that ends up totally pishing of  a load of regular customers.

in all seriousness does anyone know another ongame based site where i can get 30% cake cos i've had  enough of this shyte.

Guys its pretty simple,if Betfair have breached their own Ts & Cs regarding a promotion where yous risked money then contact the indipendant arbitrator and they will make a decission and that decission will be final.
Now i,d imagine this is not a good thing for Betfair if more than a couple of disgruntled players done this and i,d also imagine Betfair would want to avoid this as to be honest they seem to be in the wrong on this occassion.
For anyone that doesnt know Betfair poker is regulated by The Lotteries And Gaming Authorities(Malta),i have posted a link to their website below so if you feel you have a case give them an email and see what happens.

http://www.lga.org.mt/lga/home.aspx

can I use my betfair points holiday days to go to Malta ?