Q and A - What's on Your Mind - 8th November 7pm GMT

What colour are Super Teds underpants?

ffs. When are you guys going to stop running these pointless sessions.

We ask questions, you evade them and best of all nothing changes.

Can anyone tell me what the point is? I'm confused.

justifying existence and paycheck springs to mind, but im a synical tw@t at the best of times

Hi.

dont suppose there has  been any progress in allowing us poker players to set a loss limit on sports betting like we used to be able to do on old bf ?

was raised in last one of these.

player locations?

I would like to see:

- waiting lists for cashgames
- synchronized breaks for Tournaments (you have to sit out at one table to use the break at another if you multitable)
- 2-7 Triple draw and razz
- mixed games
- rebuy tournaments

Sorry, I have to correct:
- rebuy s&g MTTs

ANNIE





















































get your gun[;)]

Soap:

I spoke with SuperTed's agent and he said "He normally wears red underpants but has been known to go commando"

Hope that answers your question.

I am still quite cheesed off that it is not possible to get a p/l account of one's poker transactions directly out of Betfair, either from the website or by a request to Customer Services.

If I log in to Sharskcope I can download an excel spreadsheet of it (for a fee), so they are providing the information happily to 3rd parties while not providing it to the Betfair account holder.

Ideally, tournament winnings should be included in the HH file (as they are with all other sites I play at).

Can you please let me know when this matter will be addressed?

What about relaunching the old site under the pokerchamps brand keeping it a separate and standalone entity to Betfair poker?

After all it survived and built up a userbase of its own with a minimal staff well before Betfair came on the scene. Surely it wouldn't cost you too much to run something similar?

I would like to know what the minimum system requirments are to run at least 10 mtt tables at once without any lag, crashing etc.

i would like to know why the client doesnt work on a macbook

I have to ask again, if you worked in a brewery could you actually organise a p1ss up in it?

Hi, i'd like to know if we can use our Player points to buy some other stuff then cash vouchers in the future? Eletcronics, poker stuff and so on, like Stars,FTP players can.

Is it just me or does the flippant nature of BetfairPokerPR get up any one else's nose?

It's probably just me

A poker client that is losing customers hand over fist and the only reply he chooses to give is the colour of Super Ted's Pants.

I'm sure come the 8th Novemeber all the serious questions (which incidentally are the same ones asked last time) will be answered and we can all move on.

Don't worry PR I am sure annie. (the only one you seem to be able to communicate with) will be along soon

I bet you are the numpty who posts all that drivel on Twitter too aren't you

I bet you are the numpty who posts all that drivel on Twitter too aren't you

Its not him, unless the forum username has been cunningly chosen as a means to make us think that way. Which now that i've actually typed that, is making me suspect that could very well be case.[:p]

I won't have a bad word said against the Twitter Man. He's clearly a genius.

I won't have a bad word said against the Twitter Man. He's clearly a genius.

And clearly not you. Or else posing as a representative of the BF tea lady in the other thread was actually an attempt to hoodwink us simple folk, as Twitter Man receives my complaints before anyone else, not that its ever done much good, as i have long suspected him to be the genuine BF Tea Lady.

The Betfair Poker team do seem to be well versed in the use of smoke & mirrors.

Synch breaks.

Timebank ( so lol its not there now)

plater location, be nice to know that 6 players from the 10 in a DON are not from the same place.

hand history, total bollox....please look at stars or tilt for ideas ( replayer etc)

Fonts too small.

More card /table themes

hover mouse over nametab to show folded cards as most rooms have


List is endless, but basically get ongame to give players a modern up to date poker experience, what they provide now is nothing short of a disgrace.

I probably wont be here on the 8th november at 7pm, Simply because the sites so called improvements drove me to withdraw most of my bankroll through choice

Also I couldn't master the art of going to the toilet and only having time to lose one drips worth of urine before it moved table and hung a big sign over my seat saying AWAY

Too many faults on BF2 to mention before the 8th november arrives, But what I would like to see is betfair return to how it was before the change to BF2

No waiting list. Why?
No players (duffers)list. Why?
Poor chat facility that no one uses. Why?

It means I play much less on betfair since the switch.

I started typing in this box trying to outline what is on my mind regarding Betfair Poker, but after a few minutes typing i thought why am i even bothering asking for the issues to be addressed, as it'll just be a fruitless exercise. And i doubt i'm the only customer who thinks this way [smiley:crazy]

I would like answers to all of the questions posed. I did say I'd give you some time but quite frankly I feel ripped off and am considering playing elsewhere.

1. Can we have some basic functions on counting our own play on each table? (standard on old site. Ok on most others)
2. Waiting lists on cash tables. Registering for more than one sit n go table at same level (as on old betfair and other sites).
3. Search features on players.
4. Choice of tables 6 player as well as 5, 9 as well as 10, on SnGoes.
5. Bigger starting stack in sit n goes and tournaments (say 2000).
6. Some turbos with 5 minute as opposed to 3 minute levels.
7. Where players are from?
8. Better chat facilities including tournaments/tables not registered in and also when you are that it is not switched off the moment you hit the rail. This is any easy one especially if you give others facilities to turn chat off if they don't want it.
9. Getting rid of the LEAVE message.
10. An explanation why I'm winning 50/50 of my coin flips but am also 50/50 on my 80/20s since the switch over.

Finally, as a customer (albeit only Poker) why I'm not given any preferential treatment in stockmarket flotation should I want to invest.

Grateful for any answers, any suggestions when any of us will be listened to, or where they are in the scale of developments. All seem basic functions to me.

What is the latest on setting different loss limits for poker and sports betting?

We have been asking for most of what you have asked for, Nick, since the beginning of betfair 2 over three months ago and I do not think they have given us even one of the things we have asked for.  Why do they keep asking us 'what's on your mind', then totally ignore our replies?

Good list, by the way, Nick.  I agree strongly with most of them.  I am glad as well that someone else does not like the 'LEAVE' message.  When I brought it up at the beginning of betfair 2 I was laughed at  .

Annie, they were almost certainly doing it to wind you up, you bite every time.

I think it's a bit strong too, probably auto-translated from Australian or similar.  A bit of a shock first time you see it, but after that who cares really.

Having taken a look at the Mtt's tonight, I've realised that a lot of the Mtt's have had the times for each level cut. Some of the 12 minute games such as the rehab are now 10 and a lot of the $54 and $108 mtt's that had 15 minute levels are now 12, the only exception being the 7.00pm.

One of the things that has kept me on BF2 is the range and structure of the Mtt's and this looks like a step in the wrong direction.

Are Betfair party to this decision and if so, why?

If you think people like 10 minute levels why not start new 10 minute level tournamants and see how they go? 

Why do you mess around with tournaments that are clearly working fine and covering guarantees?

Do you think the old betfair decent stakes MTT schedule would have disappeared to barely anything even if you hadn't done all that tinkering?

Have you not learned anything from when you did this on the old software? 



Isn't the evidence compelling enough?

annie, seeing as you're so good at these kind of things, can you get betfair to confirm that NickFiickTheOriginal is NOT a SEED nor your other account. there's a good girl (reaffirming your correct status).

^^
Lol - like we really care or een want to see Betfair PR wastes time to establish if nick is a seed planted by Annie!! Let's get real.

I would happily be wrong but most of the above want some basic functions that are avaiable as standard on other sites and mtt structures not fixed when there not broken these have all been asked for month after month,but is it not a poinless exercise as with old betfair very little got done and you had sole resposibility.So now as just a skin on Ongame it must be remote that you can actually implement any of the software or mtt wants or needs.Just an example and im no expert its just as i see it when hills moved to I poker they made sure all the old accounts kept there rake deals but you moving to ongame had to go on the essence system thing so if you had no control over that what chance of you having any of the software or mtt issues.Apologies for any punctuation or spelling errors

40 minutes until we get cracking but the team is slowly assembling so feel free to start posting now.

Loyalty Scheme:

Chipp
Can player points buy other stuff like e.g. electronics like PS and FT?

Answer

There are several upgrades planned for the Loyalty scheme over the next 6 months. You will see the first phase of this shortly and then further down the line more items will become available in the Loyalty store. This will give players more choice but also the main aim being to make the Players Club more personal for Betfair players.

I'd like to know why i'm still waiting on an answer to my concerns that i sent in an email 10 days ago, despite several reminders. The refusal to answer has left me from playing 20+ MTT tournaments every day to none at all, hardly the best way to treat customers here?

Tournaments:
Various questions

Will BF ever have 2-7 triple draw or razz?

Answer:

European liquidity is very low on these games so it is highly unlikey these will ever be in our plans.

Bigger starting stacks in SNG's and tournaments (i.e. 2,000) Some turbos with 5 minute as opposed to 3 minute levels

Answer:

This is something we will take away and suggest to Ongame.

Some of the 12 minutes games such as the rehab are now 10m and a lot of the $54 and $108 mtt's that had 15 min levels are now 12, the only exception being the 7pm - Why?

Answer:

We have not seen any of these changes.
Ongame has not changed any of the level structures in the network wide tournaments.

I am sorry but I am still not happy with your assertion that playing fixed limit gives you more players points than no limit at the same stakes.  I have played a lot of fixed limit and no limit lately and not one session of fixed limit has produced more points than no limit.  On your site the no limit games produced at least twice the players points as fixed limit for the same stakes and other sites are the same.

If you look at rakeback calculators they all say that you get more rakeback from no limit than fixed limit at the same stakes.  An example is Rakebrain using Absolute Poker as its site with 30% rakeback using the conributed method which is similar to your site.

NO LIMIT    SH  0.50/1.00  50 HOURS   RAKEBACK  $125.85
FIXED LIMIT SH  0.50/1.00  50 HOURS   RAKEBACK  $32.55

In both of your replies to me you keep saying that as you see more flops with fixed limit therefore you get more players points.  But you can only raise a certain amount in fixed limit so the pots are smaller and as more flops are seen then they take more time so less games are played than no limit.  So the combination of more games played and bigger pots produces more rakeback/players points.

In case you have not seen the previous thread concerning this, I raised the point that on your New York promotion you unequivocally stated that playing fixed limit would give you more players points and urged customers to play fixed limit.

gypsylove

I do not know about your specific enquiry.
If you would like me to help please send me an e-mail to prteam@betfair.com

gypsylove

I do not know about your specific enquiry.
If you would like me to help please send me an e-mail to prteam@betfair.com

I'll forward the relevant emails to that address when i get a chance. Right now, instead of playing poker, i'm watching a rather dull Bucharest derby match between Rapid and Steaua. Which, i may add, i'm betting on using another website due to not keeping any funds with Betfair.

when can poker players start setting loss limits on sports betting again ?

this feature was available on  the old platform. we were told at the last one of these this was being looked into. given sports bettors can set  loss limits for poker i cant see what the problem is personally.

Why do you say that competitions like the Glasgow one is specifically for the Betfair forum and then give out expensive tickets to people who have just joined a few days ago (4), others with just one post (2), and posters with  less than ten posts ((3).  So out of fifteen tickets you have given NINE expensive tickets to people who have either just joined or have posted less than ten times!

I have no axe to grind as I do not want to play yet in a live tournament, but I feel sorry for the real stalwarts of the betfair poker forum who are overlooked in favour of johnny come latelies.  It is not as if this is not the first time this has happened.  You seem to make a habit of doing unfair promotions which annoy the very people you want to cultivate.

annie. Joined: 22 Sep 06
Replies: 4535 08 Nov 10 18:59   
I am sorry but I am still not happy with your assertion that playing fixed limit gives you more players points than no limit at the same stakes.

s****

can't type s n i g g e r as it contains a naughty word.

Doobs - if we were playing hangman I would never have guessed s n i g g e r was the missing word!

Could we have an MTT starting at 19.30 or 20.00 that costs around $5-10 to enter and has minimum 10 minute levels please - without rebuys!

annie.

I am sorry but I am still not happy with your assertion that playing fixed limit gives you more players points than no limit at the same stakes.  I have played a lot of fixed limit and no limit lately and not one session of fixed limit has produced more points than no limit.  On your site the no limit games produced at least twice the players points as fixed limit for the same stakes and other sites are the same.

If you look at rakeback calculators they all say that you get more rakeback from no limit than fixed limit at the same stakes.  An example is Rakebrain using Absolute Poker as its site with 30% rakeback using the conributed method which is similar to your site.

NO LIMIT    SH  0.50/1.00  50 HOURS   RAKEBACK  $125.85
FIXED LIMIT SH  0.50/1.00  50 HOURS   RAKEBACK  $32.55

In both of your replies to me you keep saying that as you see more flops with fixed limit therefore you get more players points.  But you can only raise a certain amount in fixed limit so the pots are smaller and as more flops are seen then they take more time so less games are played than no limit.  So the combination of more games played and bigger pots produces more rakeback/players points.

In case you have not seen the previous thread concerning this, I raised the point that on your New York promotion you unequivocally stated that playing fixed limit would give you more players points and urged customers to play fixed limit.


Hi Annie,

This advice was based on our aggregated stats that show more Player Points generated per hand played on Fixed Limit versus No Limit on our site. Given the comparatively large sample size, we feel this represents more than enough data to give this advice around our Big Apple Touchdown promotion. However, we cannot guarantee that this will be the case for all online poker sites. There will be many complex reasons behind this, some around to player behaviour on this game type/site and others down to game play dynamics, but unfortunately we will not be diverting analytics resource into looking into this any further than we have already.

If betfair ran a forum axe grinding competition, how far would Annie win by?

10 mins left ....please post.

Anyone using the new forum beta?
Like it?

This week we are meeting with ongame for a long session on roadmaps. We are bringing your feedback to the table, and are hoping to bring back information on what will make it on the short term roadmap, what will make it longer term, and what we will not have on the roadmap.

Some of the items being brought to the table:

·         Player Locations
·         Waiting Lists
·         Synchronized breaks
·         P&L statistics
·         Time Bank feature
·         More Card History info / themes
·         Show folded cards
·         Better chat / no railing

I know that you want concrete answers to the above but I wanted to let you know that we are aware of what is cuasing you issues and are looking to get you some difinitive dates rather than flimsy promises

does anybody at betfair still have access to the golden leaver?

so no comment on the loss limits ?

champion.

Dooberama Joined: 11 Jan 02
Replies: 974 08 Nov 10 19:53   
does anybody at betfair still have access to the golden leaver? 

right on cue, KK hits quads vs aces

I am sorry, betfair pr, but people play by the hour, not by the hand and in  the hours I have played on this site I have earned less players points per hour at the same stakes playing fixed limit than no limit.  So how can you explain it?  Was your stats taken at the same stakes?  If just one person, me, does not get more players points playing fixed limit then how can you encourage players to play fixed limit?  If your license was in great britain then I suggest the Gambling Comission would take a dim view of it.

I think, betfair pr, that posters on here have given up telling you what we want as nothing at all has been done and it is over three months now.  If you want to know what we want just go back to all the sessions like this and list all our requests.  After all this time we are just still hearing the same old 'we are aware of what is causing you issues' and 'we are consulting with ongame' - but nothing happens.

Annie - all I can reccomend is that you keep checking the Players Club which is upated every time you load the page.

Hi Annie

As we said in our opening post for that promotion, we randomly drew the winners giving everyone on the forum an equal chance to win.

We have respect and appreciation for all our participants on the forum and the feedback they give us, and this is one of the ways we like to repay that. There will be other forum competitions and other events for those that were not so lucky this time. Stay tuned to this channel for more details of those in the future!

The Fly Joined: 11 Mar 02
Could we have an MTT starting at 19.30 or 20.00 that costs around $5-10 to enter and has minimum 10 minute levels please - without rebuys!

= The Klup challenge :)

Time gentlemen and ladies

perhaps i should change my name to annie,  seems to be the only way to get a question answered in one of these sessions.

Betfair pr, your reply has me gobsmacked .  You think I do not know how the players points work?  When I have taken my statistics I have done so per day, so I know exactly how many points I have.  You can check them as well.

Hi, P+D=P

Afraid we cannot give you a concrete date for implementing a fix here. We fully appreciate this is adversely affecting a few of our poker players/sports bettors and are working internally to get this onto our product development road map. Sorry we cannot offer a more positive answer here, but we will update the forum as soon as we have a definite fix and release date for it.

Did you actually read my post about the Glasgow competition, betfair pr.  I know the draw was random, but why are you allowing people who do not use the forum to get expensive tickets?  You have just said you like to repay forum members for their contribution and then give out tickets to NINE POSTERS WITH LESS THAN TEN FORUM POSTS EACH, INCLUDING  FOUR WHO HAVE JUST JOINED.

It seems to me that you ignore what we actually say and just give out what suits you to justify yourself and betfair.

I recently won 2 x $100 kitbag vouchers in the $150k football giveaway and have sent 8 e-mails asking where my vouchers are as everyone else has been credited with theirs.  I have had ne reply of any substance and wondered if I am getting cheated out of yet another promotion.  Can you offer any updates on this please?

Klup - that's only once a week ;)

Some of the 12 minutes games such as the rehab are now 10m and a lot of the $54 and $108 mtt's that had 15 min levels are now 12, the only exception being the 7pm - Why?

Answer:

We have not seen any of these changes.
Ongame has not changed any of the level structures in the network wide tournaments.

I'm an easy going guy who tends not to moan much but this answer has made my blood boil!

Are you telling me I don't know the levels and structures of tournaments I play regularly? The first thing I look at at in a tournament is how it's structured.

The rehab has always been 12 minute levels until a week or so ago and the 11pm Canadian has been 15 minute levels. They are now 10 and 12 minutes respectively. Please check your facts before giving out flippant answers.

If Betfair are not aware of these changes then it says something about Ongames attitude to you as a skin.

I expect you to check this out and then post an apology for the poor and ill thought out reply.

[>o][>o][>o][>o][>o][>o][>o][>o][>o][>o][>o][>o][>o][>o][>o][>o][>o][>o][>o][>o][>o][>o][>o][>o][>o][>o][>o][>o]

I expect you to check this out and then post an apology for the poor and ill thought out reply.

Oddly enough, i posted on my Twitter page remarkably similar to the above about a week ago. I'm still waiting. I didn't even name Betfair as the culprit in the expectation that it would have been sorted out, i guess i probably shouldn't have been so discreet [:x]

Please do not implement waiting lists, this is one of the best things about ongame for cash players.

I am pretty disappointed with the reply regarding p/l accounts. I raised this issue last time, and now a month later all I am told is that is it on the table for discussions with Ongame.

As far as I can see it is a Betfair issue, not an Ongame one. Betfair must have all the information but can't seem to make it available on their website.

So far I am struggling to find a single improvement to the site since the switch-over, or any evidence that these Q & A sessions are anything other than a waste of time.

This week we are meeting with ongame for a long session on roadmaps. We are bringing your feedback to the table, and are hoping to bring back information on what will make it on the short term roadmap, what will make it longer term, and what we will not have on the roadmap.

Some of the items being brought to the table:

·         Player Locations
·         Waiting Lists
·         Synchronized breaks
·         P&L statistics
·         Time Bank feature
·         More Card History info / themes
·         Show folded cards
·         Better chat / no railing

Nice, hope the Synchronized breaks atleast gets implanted[:p]

I don't get the P/L account issue to be honest, its pretty obvious why its not there and I really don't expect that to change.  Losing players don't want to know and 99% of winning players use tracking software/sharkscope anyway.  And then if you really want to know exact figures you email them and they send you back a detailed spreadsheet within 24 hours.  People seem to complain for no reason.

ie show folded cards - whats the point
   better chat  - what does that even mean??  no railing is a blessing most of the time
   
I agree player locations is fairly important and must be easy to implement but most of the complaints seem a bit of a waste of time.

Also i'd like to add that the filtering system we right now have is still SOOOOO STONEAGE, seriously, it can't be hard to make it so we can edit the limits etc ourselves?

In reply to Willy Wonky:
Actually I tried to email them but they said they could not supply the data since the switchover.

On the website there is an option to isolate 'Poker Rooom'  when you look at your account. This feature just does not work (it only shows transactions pre Jul 27th). Is it really too much to ask that
this be fixed and have a 'download to spreadsheet' option?

You say to use Tracking Software - how exactly will this work when your winnings are not in the HH file? Your only option is to pay for a Sharskcope subscription. As I said before: Why is BF giving this info to Sharkscope but will not supply it to me?

honestly why do you guys bother?

you know there is no such thing as betfair poker dont you. that was got rid of a few months ago. you know that what you are playing is ongame, which betfair have limited control over. they have to fight for what they want with all the other users of ongame, some of which no doubt provide more players. im sure ongame are happy with their software anyway as new skins are still joining, so why are they going to bother to change anything?

there is absolutely no advantage to playing betfair poker over any of the other poker sites anymore. many of these already have the features you are suggesting here, so why continue on this has been site??

The "synchronized breaks for Tournaments" is my biggest issue  -- Maybe if Betfair make a branded piss bottle and give it out to all their MTT players - then maybe
we all won't have to sit there wetting ourselfs when playing final tables on big games ;)

So? Any news about what OnGame said about our feedback?[>o]

It it almost four months since we told you about the problem with making notes on ongame.  We have had repeated assurances that you will take the matter up with ongame but so far the problem is exactly as it was on the first day of betfair 2. 

I have started playing sngs again on here and it is extremely annoying when you start writing notes and it then stops you in the middle of it.  You then have to wait until it lets you continue and then you have to find your place again in the note.  This was one of the main reasons that I played on ipoker for so long, I did not want to be annoyed every single minute

Yeah, impossible to add notes when multitabling tbh.

But Ongame prob told everyone to fhk off cus we get no feedback about the meeting.[:x]

Morning all

Please find below an update from our meeting with Ongame with potential time frames

•    Showing Player Locations       Q3 2011
•    Waiting Lists          Ongame has not decided if it will do this yet but “Open similar table” coming Q2 2011
•    Synchronized breaks            Q3 2011
•    System requirements to run 5+ or 10+ tables at once    Already exists, is live
•    Time Bank feature              Q2 2011
•    More Card History info / themes    Q3 2011
•    Show folded cards              Q2 2011
•    Better chat / no railing     No current plans for this

Why are some changes going to take so long to implement? For instance with 'player locations' they're going to be implemented so OnGame must feel it'll be a good addition but why such a long wait? Why can't player locations be displayed as of now!? Surely it is only a minor update to the software that needs to be done to add this feature.

What happened to the p/l? Rather than saying 'no current plans for this' you just dropped it off the list completely!

If you plan to just leave the website as it is and not fix the bug can you at least have the decency to say so?

What are the recommended system requirements for multi-tabling?

minimum requirements for 2,4,6,8,10 and 12 tables?

Nothing about fixing the notes fault 

I've told you before Annie - invest in a few 'post-it' note pad - quicker - I've got avatars on mine now

This is for 6 multiple tables (you can however do 10 on these easily).
We haven't set a requirement for a 10+, a better machine than the recommended is needed for that...

Recommended System Requirements:

Processor    2 GHz 32-bit or 64-bit processor
Memory    2 Gbyte
Graphics Card    
OS    Windows XP, Vista or later.
Adobe Flash    Flash 10.1

the profit and loss issue, and also the ability for poker players to set sports betting loss limits are surely within the control of betfair ?

we could set loss limits that didnt affect poker losses before the switch, now we cant. that is surely something that can be rectified easily ? just put things backto the way they way were before the switch.

Thx for the quick response

Gone but not forgotten. RIP

blood pressure slowly  going      through   the   rooof

the profit and loss issue, and also the ability for poker players to set sports betting loss limits are surely within the control of betfair ?

we could set loss limits that didnt affect poker losses before the switch, now we cant. that is surely something that can be rectified easily ? just put things backto the way they way were before the switch.

Recommended System Requirements:

Processor    2 GHz 32-bit or 64-bit processor
Memory    2 Gbyte
Graphics Card   
OS    Windows XP, Vista or later.
Adobe Flash    Flash 10.1


Processor AMD 300+
Memory 768MB
GraCard Gforce 6800GT

I think my system suck.

AMD 3000+ of course [;)]