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GrandTilt
13 Jul 10 18:49
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Date Joined: 21 Mar 08
| Topic/replies: 45 | Blogger: GrandTilt's blog
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Report Soap July 13, 2010 7:28 PM BST
1) Can you share with us what the collusion rules are ongame network. Does Ongame take resposnibility or is it still with the totally inept Betfair staff?
Report akabula July 13, 2010 7:29 PM BST
Thanks. Didn't realise that re their growth rate.
Report DaVinci I July 13, 2010 7:31 PM BST
Will there be the ability to play a sat and choose when to play the tourney rather than being forced to do so currently?
Report GrandTilt July 13, 2010 7:31 PM BST
BREAKING NEWS

Its soon Day 4 and we have an excellent chance of 10 Betfair players cashing in this year's Main Event.

Our Day 4 lineup is:

Panu Miettinen - over 300,000 chips and in overall Top 50

Richard Ellis on 139,000 chips

Edmund Chan doing well with 260,000

Barry Woods donated 70% of his stack to Panu and now starts with 98,200

Henning Bolstad also needs to chip up with just 20BB left on 41,000 chips

Camera-shy Martin Green is on a lifeline of 49,500

Scottish qualifier Matthew Ireland is also playing solidly and has 120,000 chips so far

Mark Broadhurst, officially the Team Giant, starts the day with 155,000

Italian player Alessandro Pompei really has come out of nowhere and surprised us all during this tournament. He is now on 312,000 chips

Juha Helppi is rock solid and should continue to build on his success so far with 231,000 chips

Team Betfair Day 3 casualties include Tome Moreira, Kevin Michoud, Juho Launonen, Johan Lendenius, Axel Arvidsson and Juha Vilkki.

Remember to visit our Twitter page often as updates on every player are posted via our account, BFPokerLive
Report Soap July 13, 2010 7:31 PM BST
2) Could you put up the chip stacksof Betfair players still in the main event in Vegas - surely this is the most simple of customer service exercises?
Report alexsdad July 13, 2010 7:33 PM BST
Can i just point out that rapid or fast growth normally ends up with instability whilst integration and adjustments are made, so if its unstable now, what will it be like with an influx of new/integrated players?
Report GrandTilt July 13, 2010 7:33 PM BST
alexsdad

DO YOU THINK THAT

You are destroying the very essence of what makes betfair poker so attractive to your regular players, its originality.

Your poker site will look like every other site on the market. The cards, chip count and name fonts will be tiny, hidden in a forest of clutter and nonsense, such as avatars and chairs (and no doubt, in December, Christmas Trees).

You're also going to lose your community feel, where the chat facility is lost in the spew that the dealer comes out with, like what the flop cards are (as if we can't see them on the table already) and what player 3's last action was (folding, raising, or what he's just eaten for tea).

There is generally a good spirit between all of the regulars on Betfair Poker '1', whether they play each other often or just now and again. That will go, replaced by virtual anonimity surrounded nobody you've ever played before. Thus, taking some enjoyment away from the experience.

Basically, you're not offering anything more than any of site on the market so what exactly is it that you are promoting?

Hi alexsdad

This tallies with some other questions here about Betfair’s uniqueness.

We also prefer simplicity in UI, and recommend using the settings to simplify the table view.

Most of what you are looking for is there. The actions are separate to chat. You can see how many of these features work now in our Betfair Poker 2 Product Tour – viewable at https://promotions.betfair.com/product-tool/

To keep the community intact, we are bringing player notes across. We are also setting up Betfair specific online cash games and tournaments as well as continuing to offer offline events.

We are really now focusing on bringing as much as we can to the table in terms of rewarding promotions, events and experiences. We believe we as Betfair have got a lot to offer in this area.
Report ladycarla July 13, 2010 7:35 PM BST
1. Do I still keep my betfair alais or will it change to my ongame alais?
2. If I choose to keep my current rakeback deal, do I lose out compared to the new players deal?
3. The current software is for me the best online at the current time, why did you're techinal team never manage to sort out the problems with it, surely there are experts who could of do this!!!! Why didn't you employ them?
Report akabula July 13, 2010 7:35 PM BST
Best Wishes to all the Betfair players in Vegas
Report ladycarla July 13, 2010 7:36 PM BST
Should of been done this!!
Report GrandTilt July 13, 2010 7:37 PM BST
Hi soap

For regular WSOP updates on our players in real-time please follow our @BFPokerLive twitter account. This has photos /chip stacks and links to videos.

A summary of our players is normally also posted on our betting.betfair website under poker tab the follwing day.

Going forward we will endeavour to put links and chip counts on the forum to keep you posted.
Report GrandTilt July 13, 2010 7:40 PM BST
Will there be the ability to play a sat and choose when to play the tourney rather than being forced to do so currently?

Hi Davinci1

Yes, the new software has tourney tickets which will enable you to unregister from the satellite that you have qualified for and re-register for another one that is more convenient.
Report DaVinci I July 13, 2010 7:41 PM BST
Thanks.
Report Soap July 13, 2010 7:43 PM BST
Thanks for wsop info very useful and for posting on a forum thread.
Report Soap July 13, 2010 7:43 PM BST
3) Not important but why call it Betfair Poker 2 when this is 3rd software platform?
Report Soap July 13, 2010 7:45 PM BST
Ref WSOP - is Doobs still in as not mentioned as day 3 casualty and not in day 4 line up?
Report GrandTilt July 13, 2010 7:45 PM BST
ladycarla

1. Do I still keep my betfair alais or will it change to my ongame alais?
2. If I choose to keep my current rakeback deal, do I lose out compared to the new players deal?
3. The current software is for me the best online at the current time, why did you're techinal team never manage to sort out the problems with it, surely there are experts who could of do this!!!! Why didn't you employ them?

LadyCarla

1) At this moment in time we can’t tell on a player by player level but because we are joining a network many alias will already be taken (often by Betfair players who use already have an account on Ongame). Ongame have cleared a lot of lapsed alias’ from other network partners to ensure that as many Betfair player get to keep their own alias as possible but many will have to pick new alias’.

Any active Betfair player who we know definitely will have to change their alias will be sent an e-mail next week (we only get the final list from Ongame on Monday). Players who need to change their alias will be prompted to do so during the upgrade process.

Players whose alias is available on Ongame will not be given the option of changing their alias.

All changes in player alias’ will be tracked on your player notes once on Ongame.

2) It will depend on your rback deal but we’d imagine the in 95%+ of cases players will be better of remaining on their current deals. You are welcome to mail helpdesk and we can look at your case individually but it’s likely that you’ll be better staying as you are.

3) The big move here to us is one of short term gaining liquidity.
Report alexsdad July 13, 2010 7:46 PM BST
u will have to give em his real name as they will av no chance otherwiseLaughLaugh
Report Soap July 13, 2010 7:47 PM BST
David Barraclough
Report GrandTilt July 13, 2010 7:50 PM BST
soap

If his names not in the list then he is almost definitely bust (unless he is hiding from us!!)
You can check pokernews for a full list. I saw him in Vegas and he was in fine form.
Report GrandTilt July 13, 2010 7:50 PM BST
Re Platform stability was a key criteria.
Did you find it better than ipoker/microgaming/Cryptologic?

Hi again Akabula,

All the leading networks are getting ever-better at maintaining stability on their sites, and if you’ve played poker for a few years, it’s noticeable how much better all the sites have got at maintaining up-time. In choosing our network partner, this was a key criteria for us. Ongame have proven that they can maintain a high level of uptime across a large network with many partners, to at least the same (if not better) levels than others.

However, we acknowledge that there will be times that sites go down, including Ongame. Full Tilt and iPoker have witnessed this in just the last couple of weeks. We, alongside our network partner, will of course endeavour to keep this to an absolute minimum and make sure that any necessary compensations are made to you all.
Report GrandTilt July 13, 2010 7:51 PM BST
Can you share with us what the collusion rules are ongame network. Does Ongame take resposnibility or is it still with the totally inept Betfair staff?

Soap


We will have the same strict policy on collusion that we do currently. Our Fraud and Collusion team will be working alongside our partners at OnGame in order to ensure that the tables are clean and safe for our customers to enjoy playing.

If you believe that you have been a victim of collusion, please contact us in the usual way to pokerinfo@betfair.com. Our fraud and collusion team will then resolve the issue, if necessary with the aid of OnGame.

We do not and will not tolerate any form of collusion from our players.
Report Spud! July 13, 2010 7:52 PM BST
Can you explain to me why people still play on this site?

Thank you in advance.
Report J3w3ll3r July 13, 2010 7:53 PM BST
We will have the same strict policy on collusion that we do currently. Our Fraud and Collusion team will be working alongside our partners at OnGame in order to ensure that the tables are clean and safe for our customers to enjoy playing.

Hmmmmm, maybe thats something you could look at again
Report Gowardo. July 13, 2010 7:53 PM BST
He's busto unfort.
Report GrandTilt July 13, 2010 7:55 PM BST
Last questions please
Report num nutz July 13, 2010 7:57 PM BST
1. do you have "find player" option similiar to what is already on betfair when looking for fish?
2. Can i still play in my boxers whilst scratching my ball sack?
Report alexsdad July 13, 2010 7:58 PM BST
no and too much info
Report Gowardo. July 13, 2010 7:58 PM BST
Hi,

in your, I assume, extensive testing of the P5 platform, did you have any crash problems? Did you multi table?

Also, did you not consider the largely negative reputation that the new onGame upgrade has when selecting a poker room or were you simply not aware?

That said, I think the merger is a welcome change in terms of middle stakes liquidity and traffic, but I would have preferred iPoker.
Report GrandTilt July 13, 2010 7:59 PM BST
Not important but why call it Betfair Poker 2 when this is 3rd software platform?

Hi Soap,

Good spot!

Well, frankly, the majority of our players will have joined since we were on Crypto, so this will be their first upgrade to new software. We believed that calling it Betfair Poker 3 will have confused many of them as a result.

We also wanted to make it implicitly clear that this is a different piece of software from our current software. Betfair Poker 2 is obviously different, and is easily translated to our growing number of non-English players - a fair sized consideration for us when we run a large marketing campaign over a global customer base.

However, we will not be Betfair Poker 2 for ever as it is short term marketing campaign. We will return to being good old Betfair Poker in a couple of months time.
Report brightonaremagic July 13, 2010 7:59 PM BST
Have u considered the financial implications to the like of 5leepwalker now that the STT leaderboards will be based on ROI
Report unclerr July 13, 2010 8:01 PM BST
1. do you have "find player" option similiar to what is already on betfair when looking for fish?
2. Can i still play in my boxers whilst scratching my ball sack?

2 - yes you can, its a downloadable option !
Report GrandTilt July 13, 2010 8:01 PM BST
Spud

Obviously we’re a little biased but we still think there are a lot of reasons why players will want to play with us. Here are a few:


1.    Betfair Promotions + Bonuses – continuous high value promos for all levels of player, from freeroll series to cash leaderboards.
2.    Rakeback/Loyalty – if the player is already on RB then this is a unique chance for them to earn RB on Ongame. If there are not then our loyalty scheme gives back maximum value allowed by Ongame at every level so they will not be able to get better value anywhere else.
3.    Betfair Cashier – the ease and speed of depositing and withdrawing funds to and from Betfair is industry best.
4.    Betfair only tourneys and cash tables – there still will be tourneys and cash tables that are only accessible through the Betfair poker client.
5.    Discounted exchange commission through poker play.
Report GrandTilt July 13, 2010 8:06 PM BST
unclerr

There is no find a player function on the Ongame software.
You can happily play in your boxers whilst scratching the sack !
Report PrettyAce July 13, 2010 8:09 PM BST
I am really pleased to hear you are changing platforms, but not impressed you chose Ongame.  I refer you to Alex's complaint......if you were not aware of the problems Ongame has then just who did your research and how did they not know of this problem?

Think you chose the devil you do not know and cannot understand how you made this ill advised choice.  I have 2 Ongame accounts from sites that moved there that I do not use.  How are you going to make it worth my while to play on Ongame with you when I found that I have not wanted to play with Ongame on the other 2?
Report the12watch July 13, 2010 8:12 PM BST
Do u plan to seel ur current softwar to another company ?
Report GrandTilt July 13, 2010 8:16 PM BST
Hi,

in your, I assume, extensive testing of the P5 platform, did you have any crash problems? Did you multi table?

Also, did you not consider the largely negative reputation that the new onGame upgrade has when selecting a poker room or were you simply not aware?

That said, I think the merger is a welcome change in terms of middle stakes liquidity and traffic, but I would have preferred iPoker.

Hi Gowardo

Yes, we rigorously tested the platform, and have been continuing to do so for many months. This included multi-tabling, as we appreciate the importance of this feature for our players.

We have also noticed that our partner’s software performance has improved with their last few upgrades, and the ability to multi-table has become much easier. We’re looking forward to you trying it out for yourself and making your own mind up.
Report Gowardo. July 13, 2010 8:17 PM BST
Thank you
Report GrandTilt July 13, 2010 8:19 PM BST
PrettyAce

I am really pleased to hear you are changing platforms, but not impressed you chose Ongame.  I refer you to Alex's complaint......if you were not aware of the problems Ongame has then just who did your research and how did they not know of this problem?

Think you chose the devil you do not know and cannot understand how you made this ill advised choice.  I have 2 Ongame accounts from sites that moved there that I do not use.  How are you going to make it worth my while to play on Ongame with you when I found that I have not wanted to play with Ongame on the other 2

Before going live we have done our due diligence. Ongame has come a long way in recent months, and this added to our promotions and other benefits we bring to the table we hope to be enough to have you give it a go!
Report GrandTilt July 13, 2010 8:20 PM BST
the12watch

Do u plan to seel ur current softwar to another company ?

No, we’ll hang on to it ;-)
Report GrandTilt July 13, 2010 8:23 PM BST
Hi Brightonaremagic

Have u considered the financial implications to the like of 5leepwalker now that the STT leaderboards will be based on ROI

We’re very aware that some players have repeatedly had a very good return on our leaderboards but unfortunately our promos needs to appeal to as many players as possible, not just a chosen few. Therefore we have changed the STT Leaderboard measure to try and let more players have a shot at winning prizes.

Plus I’m sure that 5leepwalker will be more than capable of achieving a healthy ROI.
Report PrettyAce July 13, 2010 8:23 PM BST
If this is reflected at me........

Hi,

in your, I assume, extensive testing of the P5 platform, did you have any crash problems? Did you multi table?

Also, did you not consider the largely negative reputation that the new onGame upgrade has when selecting a poker room or were you simply not aware?

That said, I think the merger is a welcome change in terms of middle stakes liquidity and traffic, but I would have preferred iPoker.


Testing no, using yes.  Not impressed when using.

Yes, I did have problems. 

No, I hardly ever multi-table, 2 tables is usual. 

I did not chose Ongame.  The sites I had accounts with moved and when they did I soon stopped playing.

Agreed, I would have preferred iPoker also.  Shame
Report the12watch July 13, 2010 8:35 PM BST
You say you will hang on to the current software why is that i mean u change platform u do not need it ? u plan to use it in the future ??
Report PrettyAce July 13, 2010 8:38 PM BST
the12watch. think they would be hard pressed to find a buyer so hanging on it would be their only option.
Report the12watch July 13, 2010 8:40 PM BST
ok or maybey they are affraid someone would buy it and make it a succesful platform :)
Report the12watch July 13, 2010 8:42 PM BST
and
Report the12watch July 13, 2010 8:42 PM BST
..and take some of there players !
Report PrettyAce July 13, 2010 8:51 PM BST
The resources BF has they are the only one who could have made it work, but it is ob a donkey and no amount of kicking will make that happen.
Report chipfire227 July 14, 2010 12:21 AM BST
jeez just read through all that and was actually reasonably impressed.

liked the bit about them trying to find us a network with lots of shyte donks, also like the idea of leaderboards rewarding good players, rather than the 2 buck super turbo monkeys.

on the basis that it cant be any worse for us sit and go players than what we have got at present im quite looking forward to the move.
Report The Klup July 14, 2010 7:35 AM BST
^^^^  I second this.

I think what upsets us as the existing players is the fact that we play the current platform and if we wanted to play ongame, we did not need betfair to take us there, we could have gone to anyone of the huge number of other ongame skins that are available.

But for the long term benefit of the Betfair Poker room - This was a move Betfair HAD to make. Yes a lot of players wont like it, but in the same breadth there are only 2000 players on here and 15,000 on Ongame which means more people prefer ongame.

The steady decline in player numbers and the tournament lobby had to be addressed. Just the mere fact that the poker room liquidity was dire and getting worse was a very bad reflection on the Betfair Brand as an entity.

Now, a new customer to Betfair who joins the poker room, will not have that problem. There will be 15,000 players circulating as opposed to the 2000 we currently see (most of which are playing the $5 added bankroll boosters).


My biggest gripe with Betfair is the very poor standard of responses from frontline staff who dont seem to know their players, the product and whats going on.


Some of us know where to go to get things resolved, we have our VIP managers or contacts, but that does not cater for the majority of players and if this DOES NOT CHANGE, then a move to Ongame will not solve one of the biggest issues currently facing Betfair. 

BetfairPokerPK when I go through Pokerinfo to try resolve something I am always left frustrated by the first and second responses and this is easily one of the most obvious reason players leave.

I know you will say you invest in these resources, you train staff constantly and look to always improve, that there is always a manager to hand etc ... but the players dont want to air their views through 5 or 10 emails or phone calls arguing their way forward.

Some issues are simply not worth escalating but here are a couple examples that remain unresolved through pokerinfo:

- I had intruders in my $500 Dinos Party Game on Saturday night (10 July), I contacted Betfair Helpdesk in reasonable time before the game to have the players removed. They were not, and two of them cashed. Its not about the the $35 they won but more importantly, they affected our friendly game.
- I have a double space between my alias   The  Klup   and as a result of this, for nearly 5 months now and following approximately 10 or 20 emails on the subject, I still cannot register for the 7th Heaven freeroll. I have not received the courtesy email but Im nearly 100% certain I qualified to this weeks 7th heaven as I finished high up on the leaderboards.

But now two days in a row, I am unable to register over a microscopic little blank space in my alias. I cant be a$%ed  to raise the issue half the time, but these are the unbelievably small issues that frontline staff dont resolve or if they do - its only after a long drawn out argument.

I will give credit to Betfair for resolving things, quickly and efficiently, on many other occassions but the truth is that only happens when we use or VIP managers and contacts. Its not fair for us or them for us to go higher up every time we have a problem. So please can we have some more change - this time focusing on the frontline staff?
Report The Klup July 14, 2010 7:41 AM BST
PS - Im not saying get rid of / fire them them .. but bring them up to speed. Make it a pre requisite that they know the product inside out and get to know the players better and empower them a little bit better.
Report Titan MD July 15, 2010 1:03 PM BST
agree with klup, they should at least make it a prerequisite that poker support actually know the basics of poker.
Report Mr Myxlplyx July 15, 2010 6:50 PM BST
WHAT ARE THE THIRTY-NINE STEPS?
Report annie. July 16, 2010 11:10 AM BST
Grin mr myxlplyx, one of my favourite films, with robert donat, of course  Love
Report Bishy July 17, 2010 12:23 PM BST
bingo fking cypriot site..thank god u have ****ed off
Report Flop It July 18, 2010 2:34 AM BST
BetfairPokerPR Joined: 21 Mar 08
Replies: 110 13 Jul 10 20:20 
the12watch

Do u plan to seel ur current softwar to another company ?

No, we’ll hang on to it ;-)


I heard you are selling it for x4 the price you paid for it.
Report peckham flasher July 23, 2010 3:31 PM BST
[:o]
Report the12watch July 26, 2010 1:28 AM BST
lol so they are selling it for  68 million us dollors cause i heard they got it fom gus hansen for 17 million us dollors.. so i guess when they put the prize so high they whant to avoid it to be sold :0)
Report GrandTilt July 26, 2010 10:43 AM BST
To repeat..........no plans to sell our software anytime soon!
Report annie. July 26, 2010 11:20 AM BST
The one thing I did like about betfair poker was the actual layout. 

I did not realise this until I was forced to go to willhill to get a sng game, no liquidity on here.  I do not like their layout at all and, from reading on here, I presume all other sites are like that.  I know you can turn the avatars off, but you still have the seats showing, and on will hill the dealer button is small and you do not know easily who is sb and bb.  Also the other players's cards are very small as well, and again it is not easy, like betfair, to see to whom they belong.

If betfair sold it to someone else I would definitely think about going to whoever it was.  The niggles could be sorted out, customer service would be improved and the reliability corrected.  I have come to realise that the layout is one of the most important things about a site.
Report annie. July 26, 2010 2:56 PM BST
Come to think of it there are loads of things I dislike about the willhill site, probably why I am back playing here although I have to wait for a game.  However, I have found it is ideal to catch up on my housework while I am waiting  Happy

Please betfair, do not give up on the software.  After my willhill experience I realise the layout here is maybe unique and suits my playing style.  You may have to come back to it!

It was probably the liquidity and unreliability problem that made people desert the site.
Report WhatD'YouThinkOfThoseApplles July 26, 2010 4:20 PM BST
It was probably the liquidity and unreliability problem that made people desert the site.

and they are still the problem annie

no good having a site that suits the eyes if there are no games to play, the move is long overdue, shame they left it so long before they admitted defeat, or at least admitted to us they couldnt fix the problems

more players = better for betfair (and it is their business, not ours)
Report BlackJackman July 27, 2010 5:42 PM BST
Is everyone who had rakeback being transferred over at 40%RB ?
Report the12watch July 27, 2010 6:02 PM BST
I have no problem logon in the windows version.

But in the mac version i get the message: connection fail. Check Your internet connection.

So i would like to heare if anyone other then me have this problem and know how to fix it ?
Report the12watch July 27, 2010 6:03 PM BST
WHAT A JOKE ABOUT THE MESSAGE NO INTERNET CONNECTION UGOONA FIX THIS ?
Report tuckytucker July 27, 2010 6:05 PM BST
THIS NEW SITE IS DISGUSTING!!!! I HAVE PLAYED BETFAIR POKER FOR MANY YEARS BUT THIS IS PATHETIC.YOU HAVE LOST ME IN ONE CLEAN SWEEP.PATHETIC, YOU MORONS, I`M RAGING.!!!
Report ddomo July 27, 2010 6:48 PM BST
Hi BetfairPokerPR   

You have changed everything .. different size tables No 6 and 9 seaters  .. different levels .. No 2 and 5 min levels .. these 2 changes .. are like saying to a pool player he must only play snooker from now on .. different size tables and different size balls ... as you can imagine this would put the pool player at a disadvantage... and make him less likley to play for money ...!!!!
If you wish to make the change less painful for your customers  it would be simple to add some of the old tournements 9 & 6 seaters and 5 & 2 min levels ...
if they are not played then let them die ... but at least give them a chance ....

I would really be greatful for a responce to this simple request ...
  many thanks ...Dom

P.s  i'm really struggling with the small font at the table and lobby  .. I don't have perfect vision ..
Report trueblue July 27, 2010 7:45 PM BST
Ddomo

there are some 6 seaters at certain levels, no one playing yet , well at least when i was on, they are called Betfairxxxxx - three tournaments from what i can work out

TB
Report ddomo July 27, 2010 7:47 PM BST
thanks ... i cant see them what stakes or time ?
Report trueblue July 27, 2010 8:02 PM BST
cash from 50 - 1 upwards and tournaments are the lunch money, turbo chaser and a 1k tourney

TB
Report ddomo July 27, 2010 8:39 PM BST
thanks tb .. i only play the tournees ..I can see the lunch money
Report rooney93 July 27, 2010 9:34 PM BST
why is there now two BB's in PLO instead of usual SB abd BB?
Report 5LEEPWALKER July 28, 2010 10:13 AM BST
In reply to BetfairPokerPR,

I want to make it perfectly clear that 5LEEPWALKER THE GREATEST is now playing under another alias on betfair

I am now only playing under the alias of 5LEEPWALKER elsewhere

In the previous weeks I have withdrawn most of what I had on betfair, As I was aware of the change to betfair2

Without a doubt betfair needed to make improvements on reliability and traffic

I welcomed whatever the scoring sytem was going to be on the leaderboards, As I have always said they are just a nice little bonus

The one thing I was dreading was that the layout changes for the worse, But this isn't even the same game anymore

Taking away 9 seater sit + go's, 6 seater sit + go's, Mtt's like the $250 gtd rebuys with no add on available from the start

What are betfair thinking, The site is a laughing stock

At this moment in time I'm thinking of withdrawing all funds from betfair, And playing elsewhere on a site I would like to play at

I am looking for reasons to stay with betfair2, But as of yet I haven't found any
Report shudacuda July 28, 2010 12:47 PM BST
well get lost then
Report Creidhne July 28, 2010 1:24 PM BST
You will be sorely missed, by not many
Report ifranex July 28, 2010 1:50 PM BST
I miss BF1 it was great and very confortable.
The new software is annoying and confusing.plz get back the old version.
Report milkbottle July 28, 2010 2:57 PM BST
This may have been covered - I don't have time to read through all the replies, my apologies.

I had to change my screen-name when switching to Betfair 2. My old screen-name was linked to my rakeback deal via an affiliate. Will my rakeback transfer automatically, do I need to notify Betfair?
Report Shosum1 July 28, 2010 4:21 PM BST
Yes it will Milk. No need to notify them.
Report Patience+ Discipline = Profits July 28, 2010 9:30 PM BST
Q. Why can i not register for tournies when i have funds in my account but it says i dont?

(thanks in advance)
Report ddomo July 29, 2010 10:49 AM BST
Hi BetfairPokerPR   

You have changed everything .. different size tables No 6 and 9 seaters  .. different levels .. No 2 and 5 min levels .. these 2 changes .. are like saying to a pool player he must only play snooker from now on .. different size tables and different size balls ... as you can imagine this would put the pool player at a disadvantage... and make him less likley to play for money ...!!!!
If you wish to make the change less painful for your customers  it would be simple to add some of the old tournements 9 & 6 seaters and 5 & 2 min levels ...
if they are not played then let them die ... but at least give them a chance ....

I would really be greatful for a responce to this simple request ...
  many thanks ...Dom

P.s  i'm really struggling with the small font at the table and lobby  .. I don't have perfect vision ..

this is my 3rd repost ... still waiting for a reply ... I can see you have been busy ... but please find the time to let me know if you intend to add some of the old tournee levels and sizes ... ??
Report Hammerdfu July 29, 2010 8:40 PM BST
Why did you just email me about the exciting betfair poker 2 when ...
A - i cant even log in ..and
B - i can read and it looks anything but exciting

Yet another fail

Im really beginning to feel sorry for the dude answering these questions as your basically trying to convert the unconvertable with sugery answers
Read what is being said in the forums ...the majority of your players do not like this change and you will lose a s*it load of money ..bit the bullet and andmit this is a f u ck up and sort it before you lose most of your current players who have been faithful over the years ..the last software was fine ... just unstable .
Report epicurean July 29, 2010 11:05 PM BST
Ilike the new site but find the fonts far too small.
Report R0ykeane July 30, 2010 12:44 PM BST
What is the logic in being able to set a loss limit for poker (and arcade games etc) exclusively... but not exclusively for sports betting??

Thanks...in advance
Report Hammerdfu July 31, 2010 12:33 PM BST
Will it be possible for your I.T staff to fix it so that myself and others can get past the T+C page as im 46years old right now and would like to see this dynamic new software before i die
Report Hammerdfu July 31, 2010 12:46 PM BST
BetfairPokerPR
30 Jul 10 12:54 
Hi all. We have managed to bring instances of players not being able to upgrade to a ..FEW..exceptions now.


next post

BetfairPokerPR
31 Jul 10 11:42   
Although we have fixed the majority of causes for this error, we know there are ...MANY... of you still experiencing this issue.

Funny that you have a few ..you fix it for the majority .. then you have many ..i think someone is telling porky pies to save face
Report alexsdad July 31, 2010 5:06 PM BST
is it true now bwin have merged with party poker we are changing again?
Report aypee August 2, 2010 11:48 AM BST
why is your software completly ****! It is and you know it. I have seen in the last 2 hands where there is less than 1% out of the chip leaders against lower stacks yet they both win...Complete and utter joke its just basic maths that it is nearly impossible to hit a 1% out twice in a row and this happens with every player chip leader against low stacks!

what can you say to that?
Report Hammerdfu August 2, 2010 5:48 PM BST
What the f u k is this s h it that you have thrust upon us ..ive played about 20 hands and that enuff ... theres a load of s hit on the right hand of the table which is totally unneccesary ...i used to 6 multi plenty of space on my monitor ..even playing 4 they over lap and pop up its impossible to watch and all in is just a pop up in the wrong place away ... thats even minimzing them totally ..fu ck this
Report Hammerdfu August 2, 2010 6:42 PM BST
I take that back .. i can play 4 rables max .. woop de f u ken doo
Report GrandTilt August 2, 2010 6:46 PM BST
There is a live Q & A forum session (in 10-15 mins)  in the thread entitled "What's on your mind"
Feel free to join and have your questions answered by Betfair Staff.
Report Ghostbusters 2 August 2, 2010 6:51 PM BST
CAN'T REPLY ON THAT THREAD

and even if i could i would have nothing to ask since i still can't get past the terms and conditions page.

well played.
Report GrandTilt August 2, 2010 6:52 PM BST
Sorry - you should be able to post now!Silly
Report Daryl Revok August 2, 2010 6:53 PM BST
The t & c's of the Silver & Gold SnG leaderboards specifically refer to SnG tournaments, and not just STT's. Have you any plans to amned these t & c's, belatedly, to assuage players who haven't read them properly?
Report Daryl Revok August 2, 2010 6:54 PM BST
*amend*
Report Daryl Revok August 2, 2010 7:00 PM BST
1, After minimising a table, the chip graphic dissapears and a players bet-size is often obscured by the total pot size being super-imposed over the top of it. This must be costing you money as I can't be the only player not prepared to multi-table off of the back of this. Are there any plans to address this issue. (I would prefer the industry standard clear chip graphic, with a numerical value revealed if I hover the cursor over it.

2, Can't find anything on the site re the upcoming GSOP (which looks good). Can we have a page devoted to it, hopefully with a sat schedule too.
Report Hammerdfu August 2, 2010 7:14 PM BST
WTF is this preselect next action ...fold i understand ...call .. if you select call and someone raises all in before it comes to you .are you calling this bet ...??? if so that option has to go its wrong ..very wrong
Report jamesbeckton. August 2, 2010 10:25 PM BST
they have preselects on every site and almost always the preselect is cancelled if there is a chnage in action after u press the button.
Report rooney93 August 3, 2010 11:49 AM BST
to betfair.

my rakeback hasn';t been updated on the site for a week now.

now i genuinely don't knwo who is responsible for that, but is there a reason why there have been no updates for 7 days. it was updated daily before that.
Report ElPipita June 26, 2011 11:13 PM BST
I played poker tournament where first 8 win 30$+3 tickets and 9th 27$ (I understood that if you win, you get 30 dollars and 3 tickets to some other poker tournaments). Well I became 8th. and waited for 30 bucks but they didnt came. Why?Confused
My english isnt very good so if you answer please use simple language.
Report NickFiickTheOriginal June 27, 2011 12:35 AM BST
I reckon that you have won 1 $30+$3 dollar ticket. Look for a ticket next to a $33 MTT say at 1930 GMT. There is a SH tourney.
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