Poker
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1. will we keep our rakeback
2. why have u chosen a partner that has more platform problems than u 3. will we still have to endure bf poker helpdesk 4. why didnt u say about in talks with partner at last q&a instead of going on about upgrades etc |
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is it true that if and when ongame crashes, that you have to know exactly what game, hand or amount if in cash game, that you were in/had before they will talk to u and it takes upto 48hrs to get ur money back?
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I will reserve judgement on the new network until I have tried it, however Betfair had a good sense of identity in the Crypto days so it is possible.
In the Crypto days there were many tournaments and promotions that were specific to the Betfair players and a number of Betfair poker staff who knew their job and were accesible and friendly to the players. Will this be the case on the new network? A good start would be to bring back the much lamented and highly popular 500 added with 20 minute levels. Best nightly mtt that Betfair ever had. Something similar would be good. |
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For what reasons did you opt for ongame over other more popular networks
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DO YOU THINK THAT
You are destroying the very essence of what makes betfair poker so attractive to your regular players, its originality. Your poker site will look like every other site on the market. The cards, chip count and name fonts will be tiny, hidden in a forest of clutter and nonsense, such as avatars and chairs (and no doubt, in December, Christmas Trees). You're also going to lose your community feel, where the chat facility is lost in the spew that the dealer comes out with, like what the flop cards are (as if we can't see them on the table already) and what player 3's last action was (folding, raising, or what he's just eaten for tea). There is generally a good spirit between all of the regulars on Betfair Poker '1', whether they play each other often or just now and again. That will go, replaced by virtual anonimity surrounded nobody you've ever played before. Thus, taking some enjoyment away from the experience. Basically, you're not offering anything more than any of site on the market so what exactly is it that you are promoting? |
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1. will we keep our rakeback
2. why have u chosen a partner that has more platform problems than u 3. will we still have to endure bf poker helpdesk 4. why didnt u say about in talks with partner at last q&a instead of going on about upgrades etc Hi Alexsdad To answer your questions: 1. Yes, every player who has any form of rback deal currently will have that deal grandfathered for the lifetime of their account. It will continue to be paid every other week as normal. This will exclude you from redeeming any form of valueback through the Player’s Club that will be launched along with the new poker room. Player’s wishing to opt out of rback and in to the Player’s Club can do so by contacting helpdesk with their account details. 2.You’ll have to better define what platform problems you mean for us to give a specific response. However, when choosing our partner for Betfair Poker 2, platform stability was a key criteria of ours. We tested potential partners on this and set high threshold levels for our selection criteria. We believe that our network partner will offer our players a consistent and good level of service. 3. For any poker related queries you would need to contact the Poker helpdesk who’s available for you 24/7 on both email (pokerinfo@betfair.com) and phone (0844 871 7000) . Our dedicated staff will endeavor in assisting you on and answer questions raised within our SLA of 4 hours, however when the issue involves the network it will take longer 4. For contractual and legal reasons we were unable to communicate to our customers that we would be joining the Ongame network any earlier than we did. The issue of being honest and upfront with our customers is one we take extremely seriously, and you can be rest assured that we informed you of our move onto the network at the earliest possible opportunity. |
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just lol
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TY, for 2, ongame regularly crashes, the tables are cluttered with avatars, cards, chips and dealer announcements, i tried it yesterday and it crashed twice and i found it a bit kiddish rather than clean simple and easy to use current platform
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Re Platform stability was a key criteria.
Did you find it better than ipoker/microgaming/cryptologic. |
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I will reserve judgement on the new network until I have tried it, however Betfair had a good sense of identity in the Crypto days so it is possible.
In the Crypto days there were many tournaments and promotions that were specific to the Betfair players and a number of Betfair poker staff who knew their job and were accesible and friendly to the players. Will this be the case on the new network? A good start would be to bring back the much lamented and highly popular 500 added with 20 minute levels. Best nightly mtt that Betfair ever had. Something similar would be good. Winding2 We will still run a full range of promotions and leaderboards accessible to Betfair players only in addition to the Ongame network promotions. Obviously we won’t take all of our tourney schedule on to the network as Ongame offers a very good range of tournaments but we will continue with some of our flagship tournaments that will be Betfair only. The exact ones are yet to be confirmed but we’ll forward your suggestion to the tournaments team. Betfair currently has some higher stakes games available than the Ongame network and we will have these tables available on the new software for Betfair customers only. We do try to keep in touch with our customer through sessions such as this and will continue to run them once on Ongame. I also believe that the 60+ players who have just been out to Vegas have had a great time with our Betfair staff and anyone going to an event with Betfair will receive the best possible service. |
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If anyone is having problems customising the Ongame client please look at these useful videos which explain how to:
- make player notes - New games - table sizes - enhanced presentation - filtering options - finding a game - using the lobby - selecting languages - avatars - table size - lobby filters - multi-tabling https://promotions.betfair.com/product-tool/ |
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For what reasons did you opt for ongame over other more popular networks
Hi Akabula, There is a long list of reasons why we chose Ongame. As with any large business decision like this, some are commercially-orientated, others are product orientated, however delivering the best online Poker service to our customers was paramount to our decision. From a player perspective, we were keen that our choice of partner would give our players a market-leading product. We believe Ongame’s P5 engine, now more stable than their older platform, has a range of features that players will find to be a step-up from our current offering and achieves this aim. We were also concerned that we maintain the right type of players for our customers to play against. Ongame is predominantly a sportsbook-orientated network. Their customers have a similar profile to ours and as such, players will meet with a similar dynamic of player as they currently face. In terms of popularity, Ongame is an industry leading network that has been growing at a faster rate than most other networks. We appreciate that the recent requirement to segregate French customers has had a knock-on impact to their player numbers (as it has most other networks), and the summer/World Cup has tempted many players away from playing online across all sites, however their growth rate is certainly more favourable than most others in the marketplace. |
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1) Can you share with us what the collusion rules are ongame network. Does Ongame take resposnibility or is it still with the totally inept Betfair staff?
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Thanks. Didn't realise that re their growth rate.
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Will there be the ability to play a sat and choose when to play the tourney rather than being forced to do so currently?
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BREAKING NEWS
Its soon Day 4 and we have an excellent chance of 10 Betfair players cashing in this year's Main Event. Our Day 4 lineup is: Panu Miettinen - over 300,000 chips and in overall Top 50 Richard Ellis on 139,000 chips Edmund Chan doing well with 260,000 Barry Woods donated 70% of his stack to Panu and now starts with 98,200 Henning Bolstad also needs to chip up with just 20BB left on 41,000 chips Camera-shy Martin Green is on a lifeline of 49,500 Scottish qualifier Matthew Ireland is also playing solidly and has 120,000 chips so far Mark Broadhurst, officially the Team Giant, starts the day with 155,000 Italian player Alessandro Pompei really has come out of nowhere and surprised us all during this tournament. He is now on 312,000 chips Juha Helppi is rock solid and should continue to build on his success so far with 231,000 chips Team Betfair Day 3 casualties include Tome Moreira, Kevin Michoud, Juho Launonen, Johan Lendenius, Axel Arvidsson and Juha Vilkki. Remember to visit our Twitter page often as updates on every player are posted via our account, BFPokerLive |
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2) Could you put up the chip stacksof Betfair players still in the main event in Vegas - surely this is the most simple of customer service exercises?
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Can i just point out that rapid or fast growth normally ends up with instability whilst integration and adjustments are made, so if its unstable now, what will it be like with an influx of new/integrated players?
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alexsdad
DO YOU THINK THAT You are destroying the very essence of what makes betfair poker so attractive to your regular players, its originality. Your poker site will look like every other site on the market. The cards, chip count and name fonts will be tiny, hidden in a forest of clutter and nonsense, such as avatars and chairs (and no doubt, in December, Christmas Trees). You're also going to lose your community feel, where the chat facility is lost in the spew that the dealer comes out with, like what the flop cards are (as if we can't see them on the table already) and what player 3's last action was (folding, raising, or what he's just eaten for tea). There is generally a good spirit between all of the regulars on Betfair Poker '1', whether they play each other often or just now and again. That will go, replaced by virtual anonimity surrounded nobody you've ever played before. Thus, taking some enjoyment away from the experience. Basically, you're not offering anything more than any of site on the market so what exactly is it that you are promoting? Hi alexsdad This tallies with some other questions here about Betfair’s uniqueness. We also prefer simplicity in UI, and recommend using the settings to simplify the table view. Most of what you are looking for is there. The actions are separate to chat. You can see how many of these features work now in our Betfair Poker 2 Product Tour – viewable at https://promotions.betfair.com/product-tool/ To keep the community intact, we are bringing player notes across. We are also setting up Betfair specific online cash games and tournaments as well as continuing to offer offline events. We are really now focusing on bringing as much as we can to the table in terms of rewarding promotions, events and experiences. We believe we as Betfair have got a lot to offer in this area. |
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1. Do I still keep my betfair alais or will it change to my ongame alais?
2. If I choose to keep my current rakeback deal, do I lose out compared to the new players deal? 3. The current software is for me the best online at the current time, why did you're techinal team never manage to sort out the problems with it, surely there are experts who could of do this!!!! Why didn't you employ them? |
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Best Wishes to all the Betfair players in Vegas
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Should of been done this!!
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Hi soap
For regular WSOP updates on our players in real-time please follow our @BFPokerLive twitter account. This has photos /chip stacks and links to videos. A summary of our players is normally also posted on our betting.betfair website under poker tab the follwing day. Going forward we will endeavour to put links and chip counts on the forum to keep you posted. |
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Will there be the ability to play a sat and choose when to play the tourney rather than being forced to do so currently?
Hi Davinci1 Yes, the new software has tourney tickets which will enable you to unregister from the satellite that you have qualified for and re-register for another one that is more convenient. |
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Thanks.
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Thanks for wsop info very useful and for posting on a forum thread.
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3) Not important but why call it Betfair Poker 2 when this is 3rd software platform?
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Ref WSOP - is Doobs still in as not mentioned as day 3 casualty and not in day 4 line up?
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ladycarla
1. Do I still keep my betfair alais or will it change to my ongame alais? 2. If I choose to keep my current rakeback deal, do I lose out compared to the new players deal? 3. The current software is for me the best online at the current time, why did you're techinal team never manage to sort out the problems with it, surely there are experts who could of do this!!!! Why didn't you employ them? LadyCarla 1) At this moment in time we can’t tell on a player by player level but because we are joining a network many alias will already be taken (often by Betfair players who use already have an account on Ongame). Ongame have cleared a lot of lapsed alias’ from other network partners to ensure that as many Betfair player get to keep their own alias as possible but many will have to pick new alias’. Any active Betfair player who we know definitely will have to change their alias will be sent an e-mail next week (we only get the final list from Ongame on Monday). Players who need to change their alias will be prompted to do so during the upgrade process. Players whose alias is available on Ongame will not be given the option of changing their alias. All changes in player alias’ will be tracked on your player notes once on Ongame. 2) It will depend on your rback deal but we’d imagine the in 95%+ of cases players will be better of remaining on their current deals. You are welcome to mail helpdesk and we can look at your case individually but it’s likely that you’ll be better staying as you are. 3) The big move here to us is one of short term gaining liquidity. |
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u will have to give em his real name as they will av no chance otherwise
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David Barraclough
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soap
If his names not in the list then he is almost definitely bust (unless he is hiding from us!!) You can check pokernews for a full list. I saw him in Vegas and he was in fine form. |
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Re Platform stability was a key criteria.
Did you find it better than ipoker/microgaming/Cryptologic? Hi again Akabula, All the leading networks are getting ever-better at maintaining stability on their sites, and if you’ve played poker for a few years, it’s noticeable how much better all the sites have got at maintaining up-time. In choosing our network partner, this was a key criteria for us. Ongame have proven that they can maintain a high level of uptime across a large network with many partners, to at least the same (if not better) levels than others. However, we acknowledge that there will be times that sites go down, including Ongame. Full Tilt and iPoker have witnessed this in just the last couple of weeks. We, alongside our network partner, will of course endeavour to keep this to an absolute minimum and make sure that any necessary compensations are made to you all. |
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Can you share with us what the collusion rules are ongame network. Does Ongame take resposnibility or is it still with the totally inept Betfair staff?
Soap We will have the same strict policy on collusion that we do currently. Our Fraud and Collusion team will be working alongside our partners at OnGame in order to ensure that the tables are clean and safe for our customers to enjoy playing. If you believe that you have been a victim of collusion, please contact us in the usual way to pokerinfo@betfair.com. Our fraud and collusion team will then resolve the issue, if necessary with the aid of OnGame. We do not and will not tolerate any form of collusion from our players. |
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Can you explain to me why people still play on this site?
Thank you in advance. |
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We will have the same strict policy on collusion that we do currently. Our Fraud and Collusion team will be working alongside our partners at OnGame in order to ensure that the tables are clean and safe for our customers to enjoy playing.
Hmmmmm, maybe thats something you could look at again |
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He's busto unfort.
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Last questions please
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1. do you have "find player" option similiar to what is already on betfair when looking for fish?
2. Can i still play in my boxers whilst scratching my ball sack? |