Betfair Poker and Ongame Network partner

Same as aj, cant get past t and c page, click on next, nothing happens!

just spoke to someone at betfair towers and he said just keep trying to log in every 10 mins or so until it works as there is nothing else they can do from there

... and changing email makes no difference.

Keep trying is a disgraceful answer ...

It says "we are clueless and just want to shut you up"

I wouldn't worry about not being able to log in - once you're in, its fairly pony.

I was told that most of the standard BF tourneys would be available post-move... not so much.

You the lucky ones believe me

No duplicate email errors. I simply can't log in!

surley some one must no whats going on is there any one from support there ???

Sorry! Your account details could not be saved.
Cmon betfair wtf is this, uve been preparing or should of been preparing for this launch for how long exactly?? you tried to make betfair better and you cant even sort out your launch day on the product, just a joke...fixup.

Snap. I don't think they have a thorough test department :(

Ditto the - "Sorry! Your account details could not be saved."

FFS, it's been like this for twelve hours now, what a pisspoor show on Betfair's part.

they can shove the new poker room up their hairy rent boy loving bottoms

Well how come I get in on first attempt? Bizarre

also at me of much time give out this message;Sorry! Your account details could not be saved.".Me thought who much players got its therefore me thought who need only wait some hours again before of work its at all. i hope for few hours good night at anyone now tired go sleeping fast

Following on from our last update at 17.00, here is the latest update from our Product and Technical teams. Please do continue to contact our Helpdesk with your queries around our upgrade to Betfair Poker 2.


1.     Load issue on software installer and T&C’s web page.

Further to our update at 17.00, the performance of our installer and web page has continued to improve since we upgraded our servers and the CDN has updated.

2.     T&C’s web page / Alias change web page

We encountered a bug earlier today where players received a web page error message (“You are not authorised to view this page”). We have released a fix for this, however please do contact us if you still receive this error message.

3.     Account details error message

Some customers have reported trouble passing the upgrade web page form, and receive the error message “Your account details cannot be saved” We have released a fix for this, however please do contact us if you still receive this error message.

4. Incorrect username / password

We are investigating a bug where a few  customers receive this error message. This issue is ongoing and we will update when we have a further update on this.


5.     Italian players

Please note that our Italian players will have access to Betfair Poker 2 tomorrow. We will update here when we have more information.

6.     Mac installer

We noticed an error for some players who could not download our new Mac version of Betfair Poker 2. We have released a fix this issue, however please continue to pass on any Mac-based errors you might receive to our Helpdesk.4

STILL

NOT

WORKING

Still have account details error message!

3.     Account details error message

Some customers have reported trouble passing the upgrade web page form, and receive the error message “Your account details cannot be saved” We have released a fix for this, however please do contact us if you still receive this error message.

STILL THIS FOR THE THIRTY-SEVEN MILLIONTH TIME!!!

Still getting the "sorry your account details could not be saved...." thing after at least 50 tries.

Released a fix my arse. Also since it's 2:30 am uk time now I don't think the reason can be too much traffic.

I bet it's something ridiculous like too many letters in a name that the 1980's software doesn't accept.

I didnt receive email saying i had to change my alias, upgraded and logged in first time, must be a miracle going by posts, only to find i need a new alias, question is, do i still keep my ra ke deal with new alias?[;)]

still getting "cannot save" message

not sure what bug you think u have fixed but it isn;t this one

It will be interesting to see if they acknowledge that the fault still exists - they have twice said it is fixed now

Real confidence building stuff this init

Ditto

Still getting the message they say they fixed, issue no.3

Try again

however also at me not work the server speack always Your account details cannot be saved.however i am from italy not working

Still can't get in and also still not got a reply from 'support'.  This is absolutely abysmal from betfair. They're losing thousands of loyal players and gaining little new players for the sake of good programming and support.

Alexsdad

"I didnt receive email saying i had to change my alias, upgradedLaugh  and logged in first time, must be a miracle going by posts, only to find i need a new alias, question is, do i still keep my ra ke deal with new alias?Wink"

You rake will be carried over to your new alias.

good to see you up and about BetairPokerPR - how about an update on why so many still cant get on?

I still cant get past the T&Cs page

I'm the same as ajcairns, I still can't get past the T&Cs page. When I click 'next' the screen flickers and the same page stays up.

Just spoke to helpdesk again and now at least they are not trying to say its due to weight of numbers trying to log on at same time.

They said they now know there is a problem and are trying to fix asap.

please anyone know how many time need wait again for work the betfair poker2 here in italy? here now are 11:54 am not work please anyone know more info. please i would want be update on this thing also why i am become tired of see betfair poker 2 who not work even

betfair is causing considerable untold harm to degenerates who cannot stay 1 day without playing. please sort it out quickly or else................

Was still getting the "sorry your account details could not be saved...." thing up to 8am this morning.  Now I can't even get to that screeen. On login screen, I get "Invalid Username/Password. Please try again."

Betfair - you say you will communicate with us.  I have no visibility on what is happening or when this mess will be fixed.  You are not communicating adequately!

Given the unacceptable way in which this roll-out is happening, combined with the well-documented bad feedback for the Ongame platform, you are creating a major trust issue in both BF and the new platform.  Why should I risk my money on crashes/disconnections - this is about reliability and trust.

Same thing happened to me - Honour and Glory???

Was still getting the "sorry your account details could not be saved...." thing up to 8am this morning.  Now I can't even get to that screeen. On login screen, I get "Invalid Username/Password. Please try again."

Here is our update from the work carried out last night and this morning to rectify upgrade issues experienced by our customers. We will update this list with any new issues as they crop up. Please note that the instances of upgrade issues has dropped rapidly with fixes applied since our launch, and we’re pleased to be concentrating on ironing out the exceptions. Once again, we apologise for any inconvenience caused to our players and appreciate the patience being shown by those players affected.

1.    Slow upgrade of Betfair Poker 2 (load issue on software installer)

The performance of our installer and web page has been stable since upgrades were applied yesterday to our hardware. We have received no new reported issues here.

2.     “You are not authorised to view this web page” error message on upgrade form

Since our first fix for this error was released yesterday, we have noticed a drastically reduced the number of cases being reported. However, we are aware of customers still receiving this issue and not being able to upgrade to Betfair Poker 2. We are looking into these specific cases and hope to release a fix for this today.

3.     “Your account details cannot be saved” error message on upgrade form

Again, we are aware of these errors being reported and have been able to rectify the larger causes of them (such as the duplicate email issue reported on the Poker forum). This has significantly reduced the number of instances of this error message occurring. However, we are aware of more than one root cause for this error message and continue to work on solutions for these other causes. We will continue to post here as and when we have updates on this.

4.     “Incorrect username / password” error message

We continue to investigate the bug that causes a few customers to receive this error message. This issue is ongoing and we will update when we have a further information on this.

5.     “Your account is blocked” error message
This has been noted as a regional specific issue (affecting Maltese customers only). This will be addressed in due course today.

6.    Access to Betfair Poker 2 for players based in Italy

Please note that our Italian players will have access to Betfair Poker 2 in a release scheduled for later today. We will update here when we have more information on the exact time for this release to be applied.

7.    Mac client download page errors

We notice that some customers receive Java script errors on the Mac download page. This is not preventing them from downloading the software, but does not render the page correctly. We are investigating this and hope to have a fix in place today. Those customers who use Firefox web browser will have to specifically download the file and run it locally.

Yesterday I was one of the, “Your account details cannot be saved" victims. Today it won't even let me login, getting the - “Incorrect username / password” error message.

What a pisspoor show.

However, at least I've successfully withdrawn all my bankroll from the main site this morning. Guess we'll just have to play elsewhere.

RIP Betfair Poker - a once great company circa 2004/5.

agree ..ive left.

DAVEMC - are u sure u r not trying to log in with ur alias? u need to log in with your betfair User name..

tower gaming have jumped on the bandwagon and are offering betfair players cash insentives to join also ongame

Hi Betfairpokerpr

Can we please get this in the new software:

1. Playersearch

2. lobby where u can see where players are from

3. can u make a list on website or something in the software so we can see what  the players new name are

4. Observer Chat

5. 6 and 9 seats tabel in cash, sng and mtt

6.  better grafich cards, cause when u have more than 1 tabel
    open they get kind of blury, it very annoying

No Roger,

I don't have an alias as I've been getting the “Your account details cannot be saved" message. The “Incorrect username / password” bug is obviously sporadic, as I've been able to login again, only to get stymied by the former message error.

I'd have put the latter error down to a typo of my behalf were it not for the fact that it happened three consecutive times with me taking great care on second and third attempts to ensure I was inputting correct information.


Billy Mountain,

Where can I obtain details on these incentives?

dave, try now...

the12watch Joined: 24 Jun 07
Replies: 54 28 Jul 10 14:53   


Hi Betfairpokerpr

Can we please get this in the new software:

1. Playersearch

2. lobby where u can see where players are from

3. can u make a list on website or something in the software so we can see what  the players new name are

4. Observer Chat

5. 6 and 9 seats tabel in cash, sng and mtt

6.  better grafich cards, cause when u have more than 1 tabel
    open they get kind of blury, it very annoying

No you cant, because BF have outsourced poker to ongame, and rather than be able to change the tables from red to blue to green to whatever colour BF wanted, they are now stuck on someone elses platform, with ongame developing to whatever set of features they think are important, not what BF or BFs customers think are important.

Ongame will want to milk as much cash out of the BF customer base before they depart, while expending as little on product development as they can get away with.

They will say "so what you cant see scandi/greeks in the lobby", "so what its 5 players not 6" "so what its blurry, youll get used to it"

Thanks Froggitt / the12watch

You are correct in so far as product development now lies with ongame, however, this does not mean we cannot influence how the site looks and feel in the future.We will be putting together a list of features we want developed so your feedback and comments will be collated and help dictate this. As one of the larger parteners on the network we expect our views (via your feedback) to be listened to and acted upon in future software updates.

Betfair Customer Services Joined: 22 May 02
Replies: 708 28 Jul 10 14:39   


“Incorrect username / password” error message

This error message will appear when customers attempt to use their Poker alias and password when logging in, rather than their username and password. If you have received this error, please double check that it is your username and not your poker alias that you are logging in with.


Come on BF we are not idiots???

This statement appears on occasions when i try to log in!! But when it doesn't i still can't get pass “Your account details cannot be saved" message.

I have recently been playing $1000+ heads up omaha sng. On the new software the highest I can play is $200. When will the limits be increased? Also having played $2500 heads up tournaments on betfair for a $10 fee I am not interested in playing $1000 heads up games if they become available for a new fee of 400%+ more than I am used to paying

I can only get as far as the terms and conditions page i accept hit next it flashes.. nada ...what a joke no firewall stopping it no pop up blocker ..just another betfair f u ck up do you i hope whoever made this decision gets the bullet they have cost you big time

Dare say whoever managed this project won't be up for the Chief Executives award!

Scant regard for quality user acceptance testing. How on earth were all these issues missed during testing.

What a shambles.

AAAAAAAAAArrrrrrrrrrrggggggggggggghhhhhhhhhhhhh.....How f'ing frustrating, only been trying for 28 hrs now, i am now on the verge of withdrawing all funds and taking them elsewhere, surely you have someone who knows what they are doin?....mmmmm then again on past experience perhaps not.

I agree, this is beyond a joke; Their communication with customers has also no affection on the matter as they fail to do that ! 8 Problems, and no indication to customers as to when they will be resolved, I may have to agree with you Jedi.

Hi BetfairPokerPR   

You have changed everything .. different size tables No 6 and 9 seaters  .. different levels .. No 2 and 5 min levels .. these 2 changes .. are like saying to a pool player he must only play snooker from now on .. different size tables and different size balls ... as you can imagine this would put the pool player at a disadvantage... and make him less likley to play for money ...!!!!
If you wish to make the change less painful for your customers  it would be simple to add some of the old tournements 9 & 6 seaters and 5 & 2 min levels ...
if they are not played then let them die ... but at least give them a chance ....

I would really be greatful for a responce to this simple request ...
  many thanks ...Dom

P.s  i'm really struggling with the small font at the table and lobby  .. I don't have perfect vision ..

go to towergaming.com    open an account, your on the on game network, and you can withdraw money instantly to e wallets.Dont put up with this nonsense, betfair have been sodomising you lot for years. tell them to stick it beside the premium charge and the non action on heavy gamblers  who collude regularly on the old room

Hi all.

Latest update here from our Product and Technical teams after the work being carried out this afternoon. We have managed to reduce the number of instances of customers encountering errors on download/upgrade, however we fully appreciate how frustrating it is for those of you still meeting these. We are very sorry for this. Please be assured that we are focussing our efforts on getting all our players access to Betfair Poker 2 as fast as possible.

We are now starting to drop issues that we believe are solved from our updates here. We decide this based on the number of instances we monitor in the back end, feedback to Helpdesk and through comments placed here on the forum. Please keep your feedback coming – it is very useful for us.


1.     “You are not authorised to view this web page” error message on upgrade form

We have made changes to our backend hardware which seems to have solved this issue. We have had no new errors reported to us on this since we made these changes, however we continue to monitor the situation closely. Please contact our Helpdesk, if you are still receiving this error message so we can investigate further.

2.     “Your account details cannot be saved” error message on upgrade form

We are due to release a fix later today which we believe will largely mitigate this error. We believe this will cover most instances of this error occurring. We will provide another update on this in due course.

3.     “Incorrect username / password” error message

Investigations show that the majority of these errors occur when users use their alias/password rather than username/password when trying to log in. However, we recognise that using incorrect details is not the only cause and are working on fixes for other causes.


4.    Mac client page errors

We found some JavaScript exceptions on the Mac download page which have been resolved earlier today. We still notice a minor JavaScript exception to the global pages on Betfair which is being investigated, but please note this has zero impact on any of the functionality of the poker web pages.

i have gone to tower no problem getting started bye BETFAIR

6. After logging in its impossible to accept the Terms and Conditions, when you tick the box its on a continuos loop and wont accept you have ticked the box.

Same problem as zafonic, told to keep trying, cant be @rsed, bankroll withdrawn, back to FT.

well its betfair , so owt goes , they never look owt for us loyal customers ,lol

ty for the response

i cant join the waiting list for any table. there is no button to click for it

i've got the same problem as zafonix, needanewcomputer and Hammerdfu

when I get tot he T&Cs page, clicking on next does nothing

ajcairns. Joined: 14 Apr 01
Replies: 56 28 Jul 10 20:12   


i've got the same problem as zafonix, needanewcomputer and Hammerdfu

when I get tot he T&Cs page, clicking on next does nothing 


Me too, BETFAIRPOKERPR please take note

i played regularly when the cryptologic was used by betfair, and just didnt take to the betfair1 experience,  i mean i loved the crypto ,    why not go back to the good old days. lets not be sheep, baaaaa

attention please BETFAIRPR

I have recently been playing $1000+ heads up omaha sng. On the new software the highest I can play is $200. When will the limits be increased? Also having played $2500 heads up tournaments on betfair for a $10 fee I am not interested in playing $1000 heads up games if they become available for a new fee of 400%+ more than I am used to paying

What a load of rubbish this new site is

Hi all, a late update here from our Product and Technical teams.

We have released a fix to help solve the "your account details cannot be saved" error. We are hopeful that this fix will now solve the vast majority of cases when the error message is incorrectly shown.

Once again, our apologies to those customers who have not been able to access Betfair Poker 2. We continue to work on fixes for all other issues we have identified and monitor the success of those fixes previously applied. We will issue another update in the morning.

Well it didnt fix mine mate

Still saying same thing

Rubish software, levels, tables etc.  I will withdraw all my funds and move to Fulltilt. Bye bye Betfair.

Hey Betfair

It would be nice if You could be honest about this change. Cause it dosent make sence this change. one could think ur dont give a s.... about ur players.

It a sure thing that when ur promotion are over you will be left with a fragmet of the players you had before the change.

If you look at the treads on the forum you will then notice that allmost all players hate this new software and they have left or vill so soon.

So my advice to you is change back to the old sofware very fast !

Maby you have sold your soul to ongame Network ?

May you rest in peace !!!!

And i dont understand than you say u gonna hold on to the old software.. Why is that ?.

Please sell it to someone who cares  and would like to offer it to players who appriciate it... apparently you dont !

But if Poker_star, full_tilt and part_poker have great success, there is some reason ?
They have similar modle of client

1) easy and clear principal lobby
2) in cash game open table with double click
3) in stt or tourney game double click and open lobby, table automatically open
4) GOOD WIEW OF TABLE, CARDS AND CHIPS

Of course maybe this software solution is expensive....

last betfair poker was the worst poker client
this is little minus worst

only good point is 10 players table (if some game because in omaha hi/lo there isn't)


try make a client using poker_stars or full_tilpoker or party_poker and realise one of 3 best poker room in the world

personal valutation points from 1 to 10

old client:  1
actually client:  1.1

Hi BetfairPokerPR   

You have changed everything .. different size tables No 6 and 9 seaters  .. different levels .. No 2 and 5 min levels .. these 2 changes .. are like saying to a pool player he must only play snooker from now on .. different size tables and different size balls ... as you can imagine this would put the pool player at a disadvantage... and make him less likley to play for money ...!!!!
If you wish to make the change less painful for your customers  it would be simple to add some of the old tournements 9 & 6 seaters and 5 & 2 min levels ...
if they are not played then let them die ... but at least give them a chance ....

I would really be greatful for a responce to this simple request ...
  many thanks ...Dom

P.s  i'm really struggling with the small font at the table and lobby  .. I don't have perfect vision ..

this is my 3rd repost ... still waiting for a reply ... I can see you have been busy ... but please find the time to let me know if you intend to add some of the old tournee levels and sizes ... ??

zzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz...

After further work carried out last night and this morning, please see our latest update below. We would like to point out that fixes are being released at a quicker pace now, so please retry if you have received errors listed before.

As stated previously, we are dropping issues we feel have now been solved through previous fixes. However, we still encourage players to get in contact with our Helpdesk if you are receiving errors. This helps us keep a log of them and build up an idea of their scale.

1.    “Your account details cannot be saved” error message on upgrade form

As previously mentioned, there are several causes to this error occurs. We have steadily been releasing fixes in the back end to close off as many of these as possible and now are seeing a much reduced number of instances of this.
We have noted that some of these errors occur when we do not have full details for customers (for example, customer address lines). For those customers still receiving this error, they should call our Helpdesk to fill these details in and then retry accessing Betfair Poker 2. We cannot guarantee that this will fix this issue, but it is one of the central reasons behind this error occurring.

2.     “Incorrect username / password” error message

Please note that our last update on this still stands.


3.    Insufficient funds

A note to our players here. Some players have received this notice which also prevents them from buying in to poker tables. This is due to daily loss limits across all Betfair products also being applied to Poker. Players may see that their account is in credit, but if they have met this loss limit on other products (or on Poker), they will not be able to buy in to tables on Betfair Poker 2 and will receive this error message.

Please note that this feature is part of our commitment to offer safe play on our site. Please contact our Helpdesk or go onto My Account > My Profile on the Betfair.com website if you would like further information on your account loss limit or would like to review the limits currently set.

5.    T&C’s page error

We are aware of an issue for some customers who are unable to get past our Betfair Poker 2 T&C’s page. The symptom is that players who accept the T&C’s are then sent back to the same page, and are unable to progress through the upgrade and access Betfair Poker 2. We are investigating this and will have an update in due course.

I still get the incorrect password/username

Finally got in but not without a further peculiarity.

My old name of Douser, it said, was unavailable.
So changed it to DouserBF.
I am now playing as Douser !!!

????

What is the logic in being able to set a loss limit for poker (and arcade games etc) exclusively... but not exclusively for sports betting??

Thanks...in advance

I played on new site for 1st time today, made alot of notes on players and then when i logged back in later on night the bstds hadnt saved

Sort this please tyia

Also. About 2 years ago 2 players got banned from betfair for cheating when they were reported for blatant cheating by me and about 10 other reg players.

We never got told they got banned but none of us ever saw them again so just assumed they had been. Now over 2 years later and on the first day i play on new site i see them sitting at same table

Just wondering if new site means new slate

Hi all. We have managed to bring instances of players not being able to upgrade to a few exceptions now. Please see our latest update below.



1.            “Your account details cannot be saved” error message on upgrade form

We have released fixes throughout yesterday that have largely solved this. We still notice some exceptions to this with customers based in Serbia and Montenegro and are working on a fix for these players.

2.             “Incorrect username / password” error message

We have recorded a large number of these errors being spawned when customers have special characters in their password (for example & and % signs). We are working on a fix for this, however would urge customers who do receive this error message and do have special characters in their password to update their password in the My Account > My Profile section of the Betfair website.


3.            Insufficient funds

Please note that our previous update still stands.

To reply to forum feedback on this feature, we are looking into ways that we can better manage limits across Sports & Poker at Betfair. However, to set expectation, we do not think this will be part of a short-term solution.

5.        T&C’s page error

We believe this error to be resolved and have received no new feedback of players receiving this. Please let us know if you still experience this error via our Helpdesk.

4.            Insufficient funds

Please note that our previous update still stands.

To reply to forum feedback on this feature, we are looking into ways that we can better manage limits across Sports & Poker at Betfair. However, to set expectation, we do not think this will be part of a short-term solution.

Indeed. The simple way would be to create an option to set an exclusive sports limit much like the poker/arcade/exchange limits. You can still retain the general account limit if you want.

Suggest that in yer next meeting lad [;)]. Took me a while to come up with it but I dont mind sharing.

New skin much better than the last though. Ignore these relics who would argue against any change.

Hi AK.
I'm glad you've managed to log in now :)

Who were the 2?
Was Firtyducker one?

hi m8. yes he was and also 1england1

T & C page error, STILL cant get past this page, only been 3 days, suppose I cant expect miracles

I like the new skin too

well i`m off, don`t trust owt to do with betfair , why have they changed anything ? Only to boost their profits ,

well i`m off, don`t trust owt to do with betfair , why have they changed anything ? Only to boost their profits ,

^^^^^

So funny LOL   I think you will find they are a business, profit is kinda what they like....classic.

I like  new skin...Because I like playing against BAD players, not as you would believe against good players as some of theEx betfair guy/gals in the ongame chatbox LOL

needanewcomputer Joined: 29 Jun 01
Replies: 10 30 Jul 10 16:52   


T & C page error, STILL cant get past this page, only been 3 days, suppose I cant expect miracles

Same here, just sent an email to Betfair. I hope it can be sorted soon.

i spoke to the helpdesk last night about the T&Cs error.  They havent really got a clue what's causing it...

Still saying invalid password. So if you have $% etc special characters then betfair recommends you change password. Amateurs.

An update here from our Product and Technical teams.



T&C’s page error

Although we have fixed the majority of causes for this error, we know there are many of you still experiencing this issue. We are now working on a further fix and urge you to check back here for further updates.

i have no speial characters and i still can't log in despite numerous attempts.

Is this getting fixed anytime soon, and will i be refunded?

I'm sick of this new site

i must say i did not have any problems logging in to this lovely site,   i wish i had,i wish it had not let me log in,ever. this new site is a fkn big bucket of s h i t e, nothing on it compares with the old b/f format, i have tried to grasp the site, but i cant, i am leaving now ,to go and play on bet365, which is more like old b/f, see you all there in time, im sure,  yours  "freek"  .

Here is the latest update from our Product and Technical teams on our upgrade to Betfair Poker 2.

1. “Incorrect username / password” error message

Following a rise in occurrences faced by customers over the weekend, we released a patch yesterday morning which reduced instances of this error below previous levels. We continue to find a solution for all causes for this issue, and hope to have a final solution for it early this week.

As a reminder, please note our previous update on one of the main causes for this:

We have recorded a large number of these errors being spawned when customers have special characters in their password (for example & and % signs). We are working on a fix for this, however would urge customers who do receive this error message and do have special characters in their password to update their password in the My Account > My Profile section of the Betfair website.

2. T&C’s page error

We know that this is still affecting a small number of users and we are in the process of releasing a new fix for this issue.

3. “Your account details cannot be saved” error message on upgrade form

We have fixed the vast majority of causes for this issue, and believe this error to now be fixed except for users from specific regions. If you are not from these regions, and still receive this error message when trying to upgrade, please get in contact with us.

We know that players from Serbia and Montenegro continue to receive this error message. We are working on a fix for customers from these regions.

4. Insufficient funds

Our previous update on this still stands.

what about the screen freezing when trying to join a new table and then not being able to join any more new tables or close existing (frozen) tables?

Ongame Network  самая убогая сеть ! Вылеты , подвисания и т.д. Я разочарован в Бетфейр  !

my russian is a bit rusty, but u mean this is a horrible site! departures, hang? etc and your disappointed in betfair. i think thats about it but i think the queue is very long mate. и они не дают ебать все равно![;)]

We have been monitoring the forums and are acutely aware of the negative feedback expressed by forumites who are unhappy with some of the decisions that we have made in recent weeks.
We fully understand and appreciate your frustrations and take the insults with a pinch of a salt and a smile, however, the core sentiment behind them is not lost on us, nor is the fact that our customers feel compelled to write such things.

Ultimately we are accountable to you, the paying customer, so we would like to take the time to explain the reasoning behind  some of the decisions we have made recently in our poker room and also address some of the points raised on the forum over the last few days.

I think an appropriate place to start would be the perceived inaccessibility of the decision makers within the Betfair poker team. Whilst it is not always apparent, we do read the forum on a daily basis and take onboard all of your feedback and comments. We don’t always have time to reply to every post or thread but rest assured your feedback does reach us, we are receptive to it, and we do act upon it. We genuinely welcome and encourage your comments (and criticisms), especially where poker promotions are concerned. It is with this valuable feedback that we can continue to improve your experience of our poker product and the delivery of our promotions.

The biggest forum topic of the day, and one we feel compelled to give our feedback on, is the decision to remove the Betfair exclusive tournaments from our schedule.  In short, this was purely a commercial decision based solely on the cost we were incurring in running these tournaments. In the ten days that these tournaments ran, they performed particularly badly, with an average overlay of over 40%, per day.  It’s regrettable that we weren’t able to communicate the cancellation in advance, but as I’m sure you can appreciate as a business we cannot run tournaments at a significant loss for a sustained period of time, not least for the sake of our margins, but for the sake of other customers too.

Tournament overlays impact promotional budgets limiting our ability to invest in innovative and valuable promotions, bonuses, live event qualification and much more. In our last 6 months as an independent platform, we maintained our guaranteed tournaments for as long as possible, sustaining overlays that ran into many hundreds of thousands of dollars. We obviously would have much preferred to spend this money on headline promotions and valuable bonuses that reward all players and not the very few, but that was the nature of the beast. It is partly for this reason that we took the decision to join the Ongame network. Free from the burden of crippling overlays, we have invested some $500,000 in promotions for the launch of Betfair Poker 2 alone, which is on top of the $220,000+ per month we will invest in our poker promotions going forwards. I believe this is testament to our commitment to becoming the number one choice for online poker in Europe.

That said, it is certainly one of our top priorities to relaunch an exclusive Betfair tournament schedule and you can expect this to be implemented towards the start of next month.   

With regards to the ongoing saga of the promotional leader boards (or lack of), I won’t bore you with the precise technical details but suffice to say we have experienced unforeseen issues with our data feeds since the upgrade to Betfair Poker 2. This has meant we have been unable to regularly update promotional leader boards, namely the $60K Points Race, the $30,000 Sit n Go ROI Challenge and the new $20,000 MTT leader board.

We were fully aware of the huge technical and logistical obstacles that faced us and made meticulous plans over the past year to overcome these challenges. Unfortunately, the very nature of a technologically driven business means that unforeseen and unavoidable difficulties can and will occur, no matter how well prepared you are, as was the case here.

I am pleased to say that we have now made the payments for the SNG ROI Challenge and the $60K Points Race and we have published the $20,000 MTT leader board covering the period August 1st to yesterday.

On behalf of all the team here at Betfair poker I would like offer my sincere apologies to all players affected by the technical difficulties that have blighted the promotional leader boards for the last two weeks. We are now getting on top of these issues and I would like to take this opportunity to thank you all for your continued patience and understanding whilst we work on resolving these nagging technical problems.

See you at the tables,

Betfair Poker Team

Seeing as you listen, the STT's are now bingo, could you get the network to try some Double stack STT's at all levels? This would go some way to alleviate the bingo.

A good response and good to hear that there will be some BF MTT's in the future. Why though, didn't you just cut the GTD's down to a realistic level? For example, if you had made the turbo chaser a $3k gtd, we would still have the tournament and you wouldn't have the overlay. Yes, there would have been the usual moans about reduced GTD's, but I'm sure the majority would rather have kept the tournies rather than lose them.

Well done for finally sorting out the leaderboards [;)]

What about the pop up telling you that your cash will be topped up after the next hand ..it wont go away till you hit the x ... its very annoying if your multi-tabling ..plus if im waiting for a top up and win the hand i dont need it to pop up again ant tell me it couldnt top up the amount that i hit blah blah ..please lose this ..its totally unrequired ...

Oh and btw .. could you tell whoever promised me my 30% rakeback deal for life that they are a lying f%cker
I will not get 30% ...i will get less and some of my rake will go to help so idiot who has lost the hand ...hardly the  way forward is it
A .. a big porkie pie
and  B .. giving a % of my rake to an idiot ... ive contributed the same amount to the pot .. i want the same as the donk