Whats on your mind?

My question

Please can you publish a report to show how many **s you identified last year and let us know what you did with them?

Nice fishing, BCS.

hows about a nice easy one. what plans do you have for the future to take the site forward?

^^^^^^

Easy, there will probably be a nice colour upgrade in a couple of months....

Can we have a 3 card brag table :-)

WHERES MY HOODIE

Are you planning on introducing 10 (and 8) minute blind structure(rapid) mtts at lower stakes level? If not why not ?

^^ At present we have only super turbo ,turbo and regular 2, 5 and 15 minutes respectively at lower stakes mtt.ps need to get the remember folded cards sorted

Who is the head of poker?
Why has he/she still got a job?

Betfair Customer Services 08 Jan 17:19
Happy New Year.
Dear poker forum users.
On the 18th of January @ 7pm GMT we will be holding a live forum Q&A session with our Head of Poker and other key members of the poker team.
If you would like to participate please submit your proposed questions in advance. We look forward to hearing from you.


Have you seen The Office?

loooooooooooooooooooooooool

this so should be a wind up, with someone using bcs as their forum name - it would be comedy gold, as it is the real thing is comical too but in the retarded sense.

Can I please request that you do not join/merge with any other network and keep everything as it is just now. Software is nice and fast and there were nice little bonuses throughout the year on top of**which I believe is decent anyway.

I'm not sure what all the outrage and fuss is about. The tables are huge value with sportsbettors and southern/eastern europeans. Withdrawing and depositing is the best of any poker site i know and if you need help there is a number you can call and you do get to speak to a person. These are things you all take for granted, however look at the recent problems at Ipoker where winning players are getting withdrawals blocked, and fulltilt where people are watching people dump their money after being hacked with no-one to phone to stop it.

some good points ^

However, reason why everyone is so outraged to answer your question is they did this thread about 4-6 weeks ago and then did sweet fa about it and didnt even deal with most queries.

Ah yeh I remember the thread but wasn't aware of the outcome of it. Just trying to get some balance anyway, I'm sure the poker team have made a lot of bad decisions but there are a lot of positive things about the site too.

With all the abuse some of us have to put up with on here, Can we have the option to block people in the chatbox in the near future ?

From an mtt point of view, I would like to see more $10 & $20 games & less of the $5 ones.
Also, I quite like the last longest bet, but never go in it, because a table has to open that can't be closed so taking up valuable screen space - this needs to be resolved.

WillyWonky 09 Jan 02:31

Betfair head of poker? :0

Is it really 'Live' if you have to submit your proposed questions in advance?

:)

Can we cash out satelites if we dont want to play

hi thanks for this oppertunity to ask .............

.. why is there the annoying pop up advert for your site every time i try to loggon the poker site it prevents you from loggin on untill you close the window........... can you imagine any casino where the staff prevented you from entering untill you had touched an advert placed to block the door........... can you please take this question seriously .......... and answer !!!!!

ps when is the save folded cards feature going to be working again ???


thank you in advance ddommo

are there any plans to migrate away from the old pokerchamps s/w?

what are your plans for the MTT schedule?

why should I play poker on betfair?

OK....against my better judgment I'll waste 2 mins of my life.

1) As stated on your original Q&A........could we please have some higher min buy in tables on your cash tables to stop min buy in fold/shove players ruining games. Even one of your pros recommended this!
2) Could you please address the amount of bots/team players on the cash tables at Flourine level. We all know they are there.....I'm sure you must do as well. Grapes2. yeayeanh, Goblin2, justchuckit, etc........ all have location N/A

That will be all.....there's more, but if you sort the above then I will eat my own hair in J. Clarkson styleeeeeee ;)

why is it so difficult to get a response from your "night team " .They do not have access to information. Considering that 90% of poker is played in the evening it strikes me as odd that this is the time you send your people off.
Trying to find out detais of the Vienna packages for example was like trying to get sh!t from a rocking horse

Sort the bots/team out!!!!!!!!!!!
they've moved to 1/2 now........
I've played here non stop for 4 years. I joined when you were crypto but at the end of this month when your promo goes then you can fec off..........frankly I've had enough.

P.S. You're w a n k e r s :D

Can we have stt leaderboard prizes Actually go up to what they use to be? They were only cut for ceasers promotion,,but were meant to be brought back to orginal levels after this.

As Several other sites offer much better leaderboard prizes,,if you want to get thos customers back or even attract new ones...then they need to go up a bit really.

going to be sensible here and ask a couple of things that were asked last time, but ignored by the responce team:

1) why is the software such a drain on a PCs resources, CPU and RAM (i think thats the geeky stuff)

2) why do i get random lobby openings, this seems to happen most frequently when playing an MTT and clicking on the "tourny" tab, causing a fresh lobby screen to pop up

3) are there any plans to change the software to something that is (mostly) bug free, reliable and user friendly. there is no argument that the current layout isnt workable, but the constant bugs, crashes and power draining is not acceptable in this day and age


there, 3 questions, all related to the software, and non of them have been addressed properly, although i beleive there was an umbrella statement last time tht it was undergoing "improvements"

Mick

^number2 is from double clicking

great, no one at betfair has a clue how to run a poker site,so they ask the players then ignore them, i suggest you just employ someone who knows something about poker. the real joke for me is that the only decent strutured nightly tournies you have are really low stakes and the medium staked tournies are turbos, a blind man could see you got that wrong.plenty of people on this forum looking for a job, just pick one( anyone will do) make them head of poker and if they can read they should do a better job than you lot.

you did ask so i 'm telling you what i honestly believe.

How come you are not consistant when it comes to punishing people who use bad language at the tables and in the forum? It seems like you make the rules up as you go along.It stinks if you ask me

how come it is so hard for hands 2 hold up on your site?especially 82-18%

nice idea bethammer but most of the staff at betfair poker do actually play already. also how many serious poker players could adapt to going back to a "normal" 9-5 type existance. theres no way you could appoint a player as head of poker because the player would more than likely be on the players side of the fence and not the companies- although this would be good for us lot it wouldnt be so good for them (it is a business at the end of the day).

can i have my two betfair hoodies from 5 years ago please?

many thanks

bethammer could you expand on the fact of the structures please at lower and medium stakes please? What do call a decent structure?Considering there are no Rapid (10 min) structure at all at lower stakes apart from the 3.2k $22 buy-in the rest are either turbos or slow regular(15 min).I find it difficult to agree with you bethammer.Personally playing for 4 to 5 hours at low stakes mtt for peanuts is a bore.Alternativly playing bingo poker at turbo level is fun occasionally but not all the time like betfair have it .The most popular structure most companies use is the 10 minute rapid structure and betfair do not use it for some unknown reasons at lower stakes.I don`t mind playing regular (15 min) if the stakes are higher.So i feel 10 minute(and 8 minute) structure should be introduced at lower stakes mtt

No christmas present this year from Betfair, very upsetting.

Can someone find the text to movie that was posted on here featuring Mr Bruce Stubbs on xtranormal dressed up as a clown.

Cant remember who posted it,but was one of the regulars,could do with a laugh

That was me. I'll try and dig the link out.

[x] These checkboxes suck 08 Jun 12:22


Not safe for work..

http://www.xtranormal.com/watch?e=20090607214057752

I can't **ing connect you **s!!!!!!!!!!!!!

Could the old midnight express be brought back £25 buy inn 12 or 15 min blinds please.Could you set up a game were you can play ur friends only with a password?and if we wanted we could play a few times a week betfair gets the fees and new members win win i think :)

sex

Despite having done my conkers today - that link has nearly made up for it.

"For f00k sake what have you been doing Brucie my old china...!"

Classic.

can i have my hoodie please

thanks

Checkboxes :^0 :^0 :^0

I miss Sit&Go´s where we can quallify for the "big" Tourneys.

example: 9 Player with a buy in of $65 + $5 fee = $585 Prizepool

1. place entry to 40K gtd. ( $500+$10)
2. place $75

This Sit&Go´s must be available 24h/day

One of yr twelve plays of Xmas was a luxury Christmas hamper which included a decent monitor.

Can you please try and ship them before next Christmas. You get us to compete for these and play extra which means more cake for you when you have no intention of delivering the prizes on time.

If their valued at 1k I think you shld jsut ship the 1k out if the fookign things arent turning up

Oh and you run a torunament for Austria i email you and ask to purchase two main event buyins and one room.

Your resposne was please register using the 9750$ holding tank. Good try but thats **g Australia and not Austria.

Close enough though for you

^^^
lol is that actually serious?

Dear Jonathon,

Thank you for your e-mail.
Further to your query below, players have the option to buy-in directly to the main event via the $9,750 buy-in holding tank, there are no travel or accommodation expenses included here as the buy-in covers the tournament ticket only.
The $600 package includes accommodation in a basic

rofl you wouldnt believe it if it wasnt on here

can we please have?

1. No more fiddling around with the MTT schedule. Why not pick a schedule and if the guarantees are not being met reduce them by say $100 per day until they find the correct level. By the same token increase them if they are beating the guarantees.

2. The monday night 5k PLO makes its guarantee so why not have one every night.

3. Bring back the 5k comp you dropped that started at 8.00

4. Can the find a player also include people as they register of STTs

5. Can we add the ability to reload at the cash tables before the next hand if we get bust.

6. Asking the forum is good (its the community spirit that keeps a lot of people playing on this site). Do it more often.

7. Any chance of a live forum meet up game like we used to have?

Bring other games onto the site like stud and omaha hi/lo like was promised soon after the launch. Must be the only site with just holdem and plo

mtt blind levels 100/200 then 100/200 with 25 anti......you have built to 6k have 30 bbs all of a sudden blinds go to 200/400 you now have 15 bbs and your stack if fcuked....150/300 level please, this blind increase is crazy as a standard non turbo structure

Every time I ask so I'll ask again. When are hi/lo tables being brought back?

Don't forget our live Q & A Session tonight in 45 minutes (7pm GMT)

ffs just give jbarnes his hoodies!!!!

5 minutes to go.

FYI - we have assembled six heads of departments from around Europe who are all on Video Conference.

Please address all your questions to me and I will respond on their behalf.

We are happy to start taking your questions (old or new!)

are you going to**the:
cpu/ram overuse issue of the software
the slow down that happens when you have a certain number of tables open
the many problems with cash games (eg not being able to rebuy *****during a hand, buttons disappearing etc)

are you going to read all the old forum threads which have all the info you could ever want to know how to improve the software and tourney structures?

more $10/$20 mtts with 10 and 12min blinds
finishing D2Ns appropriately

I just want some cash tables with higher min buy ins......I am far from alone in this as a lot of people ar sick of min buy in shove/fold ruining the game dynamic.
This would not be difficult to do.

Well there you go, 2 years ago you would have been swamped but people have given up.
Go try Russias or India or Angola etc.

Touching on B&W Army's question:

Why do you allow min buy in players to swamp the cash tables when most of them have IP addresses of N/A and are so obviously a syndicate (the IP addresses used to be Serbia and then Sweden and all changed at the same time).

How are we to believe there is nothing untoward going on here?

can't see this happening

I have been in contact with the support a couple of times about the lagging isues, i have no problems at all on other sites, but on betfair my cpu goes crazy (50-90% CPU) and memory usage is well over 250mb. I have a decent computer (3Gb Ram, 3ghz processor etc..) and still can't play on Betfair. I whould love to do it, but since the software makes it impossible i can't do it. The only solution the support have give me is to check so my computer is to warm then i play(?!?!?) but the problems start right of the bat then i start the betfair application. Hopefully one day this will be fixed.. or will it?

is it definitely this forum??????

Blue and White Army

One of the reasons why we want to have these Q and A's is toget this input about your preferences as it helps improve our overall offering. On the back of our last Q & A we introduced a lot more small and mid stakes tournaments on a regular basis.

I just want some cash tables with higher min buy ins......I am far from alone in this as a lot of people ar sick of min buy in shove/fold ruining the game dynamic.
This would not be difficult to do.

I give up :^0

Please rest assured that we read all of the posts on our forum. We have made a conscious effort in recent months to improve our communication. These regular Q and A sessions have brought some interesting topics to the table such as CPU usage

Over the last six months we have addressed outages which have dramatically improved. Your suggestions on CPU drain is on our product delivery timetable and will be addressed soon.

We will be addressing tournament structures in future answers tonight.

Oh come on.....CPU usage has been a topic of concern since you launched your own software!!!!!!

(head in hands man required)

^no you chopp and change the MTTs and GTD games all the time, 3333 then becomes 3k then 2k then not at all the 20k becomes 12k then 18k then 12k

so why do you allow your staff to tell players it is their pc or internet connection.

lol worst pr attempt ever. given that answer i find it hard to believe work for betfair poker.

Did my original question make sense ?:|

Touching on B&W Armys question

We do not publically state anything about specific cases of collusion or fraud however, we absolutely encourage you to report anything suspicious to our helpdesk pokerinfo@betfair.com
Every submission is investigated thoroughly and answered to.

you are a long way behind on tackling collusion and unfair play on your platform, what measures are you going to bring in and combat such problems and assure your customer base there is not a safer site to play on?

Nova Sicko

You are correct that there have been too many changes in the past and this was one of our key considerations for our introduction of our HOT! Schedule back in November.
We are now in a position where we can build on this. We are committed to this schedule and only look to build on it.

CharleyFarly

In the vast majority of cases this does resolve the issues our customers experience. Whilst you may have checked this many of our customers have not.

Nova Sicko

To create a greater sense of reassurance we have improved our transparency in communication to all players reporting alleged cases of unfair play.

jbarnes

A hoodie is on the way!
We will be in touch with you to verify your address.

:-)

Final effort:-

Would it be possible for you to introduce some CASH TABLES with a higher minimum buy in instead of just 10bb?

Ummmm. So that's it for now, then?

Same time* next year........?









*same questions.

6 answers in 55 mins is 1 for each "head of" assembled

Semi Skimmed Milk

We will be doing these Q and A's every 6 weeks.

Blue and White army
Final effort:-

Would it be possible for you to introduce some CASH TABLES with a higher minimum buy in instead of just 10bb?

You will see this on BF Poker this year.

posted these a while ago - are you answering questions on this thread or only those added tonight?

1. are there any plans to migrate away from the old pokerchamps s/w?

2. what are your plans for the MTT schedule?

3. why should I play poker on betfair?

and it's Q&As not Q&A's :D

aristonandon

We want to continue to build on the foundation that our HOT! tournament has provided. The Betfair Live! Tournaments will be extended and we will be expanding and backing even more non-Betfair events in the future.

On Friday 22nd January we are launching 77 ways to boost your bank roll through micro stakes tournaments with added value. We saw how well received our Aussie Millions promotions were and we intended to continue similar activities on a regional basis.

5LEEPWALKER 09 Jan 03:21

With all the abuse some of us have to put up with on here, Can we have the option to block people in the chatbox in the near future ?


Unfortunately this is not on our Product Roadmap for the short term. However, if you are a victim of abuse at the tables, please report it to us through our Poker Helpdesk (pokerinfo@betfair.com). Ideally, you would provide us with a hand/tournament number, a screenshot, and a time of abuse. We commit to looking into every allegation we receive at the tables and taking appropriate action where necessary.

We're taking the last few questions now guys. Hope to get a few more answers in before the end of this Q&A.

cough, how about my questions?

dibble 18 Jan 20:01


posted these a while ago - are you answering questions on this thread or only those added tonight?

1. are there any plans to migrate away from the old pokerchamps s/w?

2. what are your plans for the MTT schedule?

3. why should I play poker on betfair?


1 - We are always considering the best options going forward, but were focused on delivering the best possible experience right now, on our current Betfair Poker platform.

2 - Were building on HOT! as the foundation. Were also continuing to develop our micro and small stakes offering, with the launch of 77 ways to boost your bankroll. Weve seen a really positive response to the changes we made targeting the high stakes players (for example reintroduction of the 6 shooter) but would really love more feedback on these if you have any.

3 - There are many reasons, but the key one must be the value you get back as a player at Betfair Poker, be it through promotions, overlays or hospitality at events. We also offer tournaments that are of manageable size and length, and you dont need to be a world champion (or the worlds luckiest person) to be a winner!

Keith A 18 Jan 12:17 can we please have?

1. No more fiddling around with the MTT schedule. Why not pick a schedule and if the guarantees are not being met reduce them by say $100 per day until they find the correct level. By the same token increase them if they are beating the guarantees.
2. The monday night 5k PLO makes its guarantee so why not have one every night.
3. Bring back the 5k comp you dropped that started at 8.00
4. Can the find a player also include people as they register of STTs
5. Can we add the ability to reload at the cash tables before the next hand if we get bust.
6. Asking the forum is good (its the community spirit that keeps a lot of people playing on this site). Do it more often.
7. Any chance of a live forum meet up game like we used to have?

1 We agree with you!
2 Unfortunately it doesnt yet make the guarantee and we need to allow it to grow
3 The 5K GTD did not get the level of response required to justify keeping it
4 Unfortunately not something we can do in the short term
5 This is definitely on our to do list
6 We aim to do this very regularly it is important that we have regular dialogue with our forumites
7 After a brief hiatus, were also keen to bring our UK Forum event back, bigger and better than ever! Can you suggest who from the forum could help us organise this? Oh and if theres enough interest, wed also be keen to look into Forum Events outside the UK.

7 After a brief hiatus, were also keen to bring our UK Forum event back, bigger and better than ever! Can you suggest who from the forum could help us organise this? Oh and if theres enough interest, wed also be keen to look into Forum Events outside the UK.

lol :) Try a "Calling Mandylou" thread. I'm sure she will help you out

[i]joffy 15 Jan 09:29

Oh and you run a torunament for Austria i email you and ask to purchase two main event buyins and one room.


joffy 15 Jan 09:58

Dear Jonathon,

Thank you for your e-mail.
Further to your query below, players have the option to buy-in directly to the main event via the $9,750 buy-in holding tank, there are no travel or accommodation expenses included here as the buy-in covers the tournament ticket only.
The $600 package includes accommodation in a basic

Thanks all for another Q&A. We've slightly overrun, but there's obviously been a lot to go through.

As always, we really appreciate your feedback, whether it be through these Q&As (note - no apostrophe), a phone call or email to our Helpdesk, or in person at live events the world over. Please keep them coming.

Look out for our next Q&A thread, scheduled roughly for 6 weeks from now.

The Betfair Poker Team

lol :D

Shouldn't it be Q & As?

Some good questions, some interesting answers.

Let the improvements begin

I`m dissapointed my questions were not raised or answered :-( P.S. I don`t understand why you at betfair ask for them prior to Q&A s.What is the point if you choose to ignore them

"
BetfairPokerPR 18 Jan 19:45
jbarnes

A hoodie is on the way!
We will be in touch with you to verify your address.

:-)"

i look forward to this only taken 4 weeks

will report back when delivered/they email me

there it is