New Posts For Thread: Outage - 5th March: Betfair Poker apologyhttps://community.betfair.com/poker/go/thread/view/94146/28978537/outage---5th-march-betfair-poker-apologyThere have been several announcements on the forum in the last couple of days regarding the temporary loss of service to our poker product.Our communication over these outages has not been as good as we would like, and for this we would like to apoloposted 1.30 am monday uk timewarning, poke r having account issues again.took 45mins for money to appear in account of 1 cash game, and random periods of account unavailablity.MrFancyPant 01 May 12 01:42Sick of it tbh. I multi-table about 20 tableshttps://community.betfair.com/poker/go/thread/view/94146/28978537/outage---5th-march-betfair-poker-apology?post_id=519211479#519211479posted 1.30 am monday uk timewarning, poke r having account issues again.took 45mins for money to appear in account of 1 cash game, and random periods of account unavailablity.MrFancyPant 01 May 12 01:42Sick of it tbh. I multi-table about 20 tablesTue, 01 May 2012 06:58:54 -0500ON and OFF account unavailable messages and trouble buying in/ trapped funds tonight.What exactly did the maintenance do ?https://community.betfair.com/poker/go/thread/view/94146/28978537/outage---5th-march-betfair-poker-apology?post_id=519201815#519201815ON and OFF account unavailable messages and trouble buying in/ trapped funds tonight.What exactly did the maintenance do ?Mon, 30 Apr 2012 19:53:43 -0500Sick of it tbh. I multi-table about 20 tables and never really know how much I should have in my account so I'd have no idea if trapped funds weren't returned. Another night with problem after problem.https://community.betfair.com/poker/go/thread/view/94146/28978537/outage---5th-march-betfair-poker-apology?post_id=519201533#519201533Sick of it tbh. I multi-table about 20 tables and never really know how much I should have in my account so I'd have no idea if trapped funds weren't returned. Another night with problem after problem.Mon, 30 Apr 2012 19:42:37 -0500posted 1.30 am monday uk timewarning, poke r having account issues again.took 45mins for money to appear in account of 1 cash game, and random periods of account unavailablity.https://community.betfair.com/poker/go/thread/view/94146/28978537/outage---5th-march-betfair-poker-apology?post_id=519201263#519201263posted 1.30 am monday uk timewarning, poke r having account issues again.took 45mins for money to appear in account of 1 cash game, and random periods of account unavailablity.Mon, 30 Apr 2012 19:29:50 -0500Account error again and more trapped funds.....wtfhttps://community.betfair.com/poker/go/thread/view/94146/28978537/outage---5th-march-betfair-poker-apology?post_id=519200085#519200085Account error again and more trapped funds.....wtfMon, 30 Apr 2012 18:47:04 -0500I called. The help desk was sympathetic but basically said yes it had crashed. Would not be up. And that I'll get refund in normal way depending on where I was in each tourney.A decent response. And my funds were in my account early this morning.As yhttps://community.betfair.com/poker/go/thread/view/94146/28978537/outage---5th-march-betfair-poker-apology?post_id=519163711#519163711I called. The help desk was sympathetic but basically said yes it had crashed. Would not be up. And that I'll get refund in normal way depending on where I was in each tourney.A decent response. And my funds were in my account early this morning.As ySun, 29 Apr 2012 16:37:13 -0500I've no idea, but it doesnt look like it does it ?No service announcement on the forum which is a deliverable promise made to players last year, nobody on the Helpdesk with a clue whats going on, no updates, people not getting refunds, lobbies goinghttps://community.betfair.com/poker/go/thread/view/94146/28978537/outage---5th-march-betfair-poker-apology?post_id=519162095#519162095I've no idea, but it doesnt look like it does it ?No service announcement on the forum which is a deliverable promise made to players last year, nobody on the Helpdesk with a clue whats going on, no updates, people not getting refunds, lobbies goingSun, 29 Apr 2012 15:46:33 -0500Seriously is that true about no senior staff on at the weekends?https://community.betfair.com/poker/go/thread/view/94146/28978537/outage---5th-march-betfair-poker-apology?post_id=519160681#519160681Seriously is that true about no senior staff on at the weekends?Sun, 29 Apr 2012 15:08:38 -0500It must be the only site in the world where everyone in a Senior Position works 9-5 Monday to Friday.https://community.betfair.com/poker/go/thread/view/94146/28978537/outage---5th-march-betfair-poker-apology?post_id=519149841#519149841It must be the only site in the world where everyone in a Senior Position works 9-5 Monday to Friday.Sun, 29 Apr 2012 10:22:30 -0500wellll....I guess you could post this message once a week or so...how long has it been since disco and where is the staff..?? please put the old software up for sale and stop this charade ....whats it going to take..??..100 players left on site..??..https://community.betfair.com/poker/go/thread/view/94146/28978537/outage---5th-march-betfair-poker-apology?post_id=519147047#519147047wellll....I guess you could post this message once a week or so...how long has it been since disco and where is the staff..?? please put the old software up for sale and stop this charade ....whats it going to take..??..100 players left on site..??..Sun, 29 Apr 2012 09:12:54 -0500