New Posts For Thread: Betfair Poker Issues - Update 14:10 10/02https://community.betfair.com/poker/go/thread/view/94146/28903031/betfair-poker-issues---update-1410-1002The Betfair Poker platform is currently unavailable, due to technical problems. The Sports Exchange as well as our Casino, Games and other products are operating normally and remain available for use.We apologise for this disruption to our service anOur third party provider has now completed an in-depth review of the outage to Poker log in on Tuesday 7th February. As part of our Customer Commitment and Outage policy, here are the details behind that outage and steps taken to prevent this happenihttps://community.betfair.com/poker/go/thread/view/94146/28903031/betfair-poker-issues---update-1410-1002?post_id=516176627#516176627Our third party provider has now completed an in-depth review of the outage to Poker log in on Tuesday 7th February. As part of our Customer Commitment and Outage policy, here are the details behind that outage and steps taken to prevent this happeniFri, 10 Feb 2012 08:10:12 -0600Update 09.45 09/02:Please note that all refunds from Tuesday’s Poker outage has been made apart from 7 tournaments that are under investigation. These are being treated with priority by our third party supplier.The affected tournaments are:$5.50https://community.betfair.com/poker/go/thread/view/94146/28903031/betfair-poker-issues---update-1410-1002?post_id=516130059#516130059Update 09.45 09/02:Please note that all refunds from Tuesday’s Poker outage has been made apart from 7 tournaments that are under investigation. These are being treated with priority by our third party supplier.The affected tournaments are:$5.50Thu, 09 Feb 2012 04:01:13 -0600Update 16.00 8/2:Of the 457 tournaments which did not pay out, there are 100 left unpaid. Our third party supplier estimates that the payouts for these will be completed by 6pm UK time.We will continue to update here as we get more information.The Behttps://community.betfair.com/poker/go/thread/view/94146/28903031/betfair-poker-issues---update-1410-1002?post_id=516097319#516097319Update 16.00 8/2:Of the 457 tournaments which did not pay out, there are 100 left unpaid. Our third party supplier estimates that the payouts for these will be completed by 6pm UK time.We will continue to update here as we get more information.The BeWed, 08 Feb 2012 09:58:29 -0600Update 11.30 8/2:Following yesterday’s issues with Poker, 457 tournaments were not paid out correctly. Our third party supplier is processing these payments now but we cannot give an exact time for when all missing payments will be in the players ahttps://community.betfair.com/poker/go/thread/view/94146/28903031/betfair-poker-issues---update-1410-1002?post_id=516088071#516088071Update 11.30 8/2:Following yesterday’s issues with Poker, 457 tournaments were not paid out correctly. Our third party supplier is processing these payments now but we cannot give an exact time for when all missing payments will be in the players aWed, 08 Feb 2012 05:34:18 -0600Update: 17.20The outage to poker is now resolved. Both the download and instant play clients are now available to log into. We apologise for this unplanned downtime and will post an update with the reason once we receive this from our third party suphttps://community.betfair.com/poker/go/thread/view/94146/28903031/betfair-poker-issues---update-1410-1002?post_id=516059707#516059707Update: 17.20The outage to poker is now resolved. Both the download and instant play clients are now available to log into. We apologise for this unplanned downtime and will post an update with the reason once we receive this from our third party supTue, 07 Feb 2012 11:21:56 -0600Update at 17.00:Ongame engineers have found the issue and are working on a solution to bring Poker back up. We will continue to post updates here when we get them.The Betfair Teamhttps://community.betfair.com/poker/go/thread/view/94146/28903031/betfair-poker-issues---update-1410-1002?post_id=516059107#516059107Update at 17.00:Ongame engineers have found the issue and are working on a solution to bring Poker back up. We will continue to post updates here when we get them.The Betfair TeamTue, 07 Feb 2012 11:05:32 -0600Update at 16.15:The log in issue remains and our engineers are still on the call with our third party supplier to resolve this. We would like to point out that customers who were already logged in have not been affected and that the issue is affectinhttps://community.betfair.com/poker/go/thread/view/94146/28903031/betfair-poker-issues---update-1410-1002?post_id=516057311#516057311Update at 16.15:The log in issue remains and our engineers are still on the call with our third party supplier to resolve this. We would like to point out that customers who were already logged in have not been affected and that the issue is affectinTue, 07 Feb 2012 10:18:49 -0600Login to our download and instant play Poker clients remain unavailable due to a technical fault with our third party supplier. Our engineering team are working with our third party supplier to resolve the issue; however we do not have an update of whttps://community.betfair.com/poker/go/thread/view/94146/28903031/betfair-poker-issues---update-1410-1002?post_id=516055653#516055653Login to our download and instant play Poker clients remain unavailable due to a technical fault with our third party supplier. Our engineering team are working with our third party supplier to resolve the issue; however we do not have an update of wTue, 07 Feb 2012 09:38:21 -0600The Betfair Poker platform is currently unavailable, due to technical problems. The Sports Exchange as well as our Casino, Games and other products are operating normally and remain available for use.We apologise for this disruption to our service anhttps://community.betfair.com/poker/go/thread/view/94146/28903031/betfair-poker-issues---update-1410-1002?post_id=516054069#516054069The Betfair Poker platform is currently unavailable, due to technical problems. The Sports Exchange as well as our Casino, Games and other products are operating normally and remain available for use.We apologise for this disruption to our service anTue, 07 Feb 2012 09:03:03 -0600