New Posts For Thread: For the attention of BetfairPRManager!https://community.betfair.com/poker/go/thread/view/94146/28268157/for-the-attention-of-betfairprmanagerAnyone been reimbursed yet? I phone the help desk y'day (about 5pm)and they tell me it's an issue with Ongame and they will sort it out and an e-mail will be sent later that day, refunds issued etc. So I say, "I won't need to get in touch with you agAnnie - I cant give you an exact answer. It would depend on how many hands you were dealt, what position you were,how many people were affected,how long you were out for etc etcIf it was deemed significant they would probably give you the buy-in backhttps://community.betfair.com/poker/go/thread/view/94146/28268157/for-the-attention-of-betfairprmanager?post_id=506640035#506640035Annie - I cant give you an exact answer. It would depend on how many hands you were dealt, what position you were,how many people were affected,how long you were out for etc etcIf it was deemed significant they would probably give you the buy-in backTue, 13 Sep 2011 10:00:48 -0500But what happens though? Say I lost 2000 chips when I had 10000, which could have meant that I maybe would have cashed out higher, what do they do then?https://community.betfair.com/poker/go/thread/view/94146/28268157/for-the-attention-of-betfairprmanager?post_id=506639623#506639623But what happens though? Say I lost 2000 chips when I had 10000, which could have meant that I maybe would have cashed out higher, what do they do then?Tue, 13 Sep 2011 09:52:36 -0500Annie in your case it would be referred to Ongame to check how much you were affected during the time the site was down.https://community.betfair.com/poker/go/thread/view/94146/28268157/for-the-attention-of-betfairprmanager?post_id=506637565#506637565Annie in your case it would be referred to Ongame to check how much you were affected during the time the site was down.Tue, 13 Sep 2011 09:04:56 -0500Thanks Shosum1 (do you want to work on our help desk?)https://community.betfair.com/poker/go/thread/view/94146/28268157/for-the-attention-of-betfairprmanager?post_id=506637533#506637533Thanks Shosum1 (do you want to work on our help desk?)Tue, 13 Sep 2011 09:04:03 -0500Thanks, Shosum1, for that information Unfortunately though it seems to concern only those competitions that have been totally disrupted. Mine was only off for about five, ten minutes and so I just lost chips. But when they took me back to the tablhttps://community.betfair.com/poker/go/thread/view/94146/28268157/for-the-attention-of-betfairprmanager?post_id=506635381#506635381Thanks, Shosum1, for that information Unfortunately though it seems to concern only those competitions that have been totally disrupted. Mine was only off for about five, ten minutes and so I just lost chips. But when they took me back to the tablTue, 13 Sep 2011 08:14:16 -0500Annie - does this help? Taken from the Help section of the poker website:How do you refund cancelled or disrupted tournaments?Firstly, it’s important to note we will always endeavour to refund a tournament as fairly as possible. We understand thathttps://community.betfair.com/poker/go/thread/view/94146/28268157/for-the-attention-of-betfairprmanager?post_id=506634555#506634555Annie - does this help? Taken from the Help section of the poker website:How do you refund cancelled or disrupted tournaments?Firstly, it’s important to note we will always endeavour to refund a tournament as fairly as possible. We understand thatTue, 13 Sep 2011 07:54:25 -0500Can you tell me, betfairpr, what the outcome is when you cash in a tourney but were disconnected by betfair during it and so lost blinds and therefore maybe you could have cashed more or even won? This happened when you disconnected me along with othttps://community.betfair.com/poker/go/thread/view/94146/28268157/for-the-attention-of-betfairprmanager?post_id=506634355#506634355Can you tell me, betfairpr, what the outcome is when you cash in a tourney but were disconnected by betfair during it and so lost blinds and therefore maybe you could have cashed more or even won? This happened when you disconnected me along with otTue, 13 Sep 2011 07:48:57 -0500Donk.https://community.betfair.com/poker/go/thread/view/94146/28268157/for-the-attention-of-betfairprmanager?post_id=506633377#506633377Donk.Tue, 13 Sep 2011 07:19:31 -0500did you get your refund McCoy Moaner?https://community.betfair.com/poker/go/thread/view/94146/28268157/for-the-attention-of-betfairprmanager?post_id=506613609#506613609did you get your refund McCoy Moaner?Mon, 12 Sep 2011 17:45:22 -0500Thank you. Very prompt service.https://community.betfair.com/poker/go/thread/view/94146/28268157/for-the-attention-of-betfairprmanager?post_id=506596311#506596311Thank you. Very prompt service.Mon, 12 Sep 2011 11:28:48 -0500