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acey deucy
22 Jan 24 10:46
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Date Joined: 29 Sep 02
| Topic/replies: 30,167 | Blogger: acey deucy's blog
Uploaded my Driving Licence And Passport to varify who i am and they are still not happy.So end of the Month it's goodbye from me.

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By:
acey deucy
When: 22 Jan 24 10:47
Only been on here over 20 Years ffs.
By:
sparrow
When: 22 Jan 24 10:48
Surprised to hear that, acey.
By:
Andriy
When: 22 Jan 24 10:53
But they both do the same thing, proof of identity. I presume they also need a proof of address as second part of verification, just send copy of council tax or utility bill, would that suffice?
By:
ladycarla
When: 22 Jan 24 10:55
Have you been on live chat?
By:
acey deucy
When: 22 Jan 24 10:56
My address is on my Passport and driving licence.
By:
acey deucy
When: 22 Jan 24 10:57
live chat does that thing work?
By:
DancingBraveTheBest
When: 22 Jan 24 11:00
Be sorry to c u go aceySad
By:
BARROWBOY
When: 22 Jan 24 11:03
Hi acey,when you say they’re still not happy,what was their response,asking for more I’d?a/c suspended or what?
By:
roggrain
When: 22 Jan 24 11:06
Same for me. Bloody Nanny State none of their business what I spend my dosh on!

So it's on-course and top meets only for me. Bye bye Betfair!
By:
BARROWBOY
When: 22 Jan 24 11:08
If it’s purely an age confirmation issue,common sense should indicate your legal simply by the length of time the a/c been operating.
By:
ladycarla
When: 22 Jan 24 11:10
Live chat easiest way to solve or just close your account.
By:
GLASGOWCALLING
When: 22 Jan 24 11:11
Thats a shame to hear Acey, I have a feeling that a lot more have been put in the same position, I

could name umpteen usernames that have not been seen for a while. Sad

Did they not explain EXACTLY  what ID was required. ? Maybe as someone else has already said that a

utility bill or similar would do the job. ??
By:
roggrain
When: 22 Jan 24 11:13
Exactly Barrow but common sense doesn't exist any more!
By:
barstool
When: 22 Jan 24 11:13
Dont just walk away, keep pushing them if you want to know what the real issue is.

Have they stopped you betting?

If not, just carry on.
By:
roggrain
When: 22 Jan 24 11:17
Glasgow. I sent them the requested info and they even acknowledged each piece with a separate

e-mail. Then two weeks later they asked me to verify again. I spent an hour waiting to talk to a

live chat person and gave up when, after 45 mins of faffing around with him/her I decided life

is too short for this nonsense .
By:
roggrain
When: 22 Jan 24 11:19
Barstool. They advised that if I after Jan 31st it would not be possible to place a bet until I

provided them with the documents.
By:
roggrain
When: 22 Jan 24 11:20
< sorry, ignore 'If I'
By:
roggrain
When: 22 Jan 24 11:23
I pointed out to them that to be under age now I would have had to open the account aged 3!
By:
stu
When: 22 Jan 24 11:24
Very odd acey, like you say for someone on here so long with an account.

Did they give any reason?
By:
GLASGOWCALLING
When: 22 Jan 24 11:24
Rograin, that sounds so frustrating, I think most folk would have done the same, you would have thought after imposing all these requests the least they would have set up a proper means of contact.

Company seems to need some proper leadership/ professionalism not just referring everyone to Unlive chat.
By:
barstool
When: 22 Jan 24 11:31
Thanks roggrain.

Go straight to the top. Post/email id to CEO.

He might lighten the plebs below up.

Must be very annoying and hope you get it sorted soon.
By:
roggrain
When: 22 Jan 24 11:34
Good idea Barstool.I'll do that with a covering letter  explaining my frustration with their set up.
By:
stu
When: 22 Jan 24 11:35
This type of stuff is usually just admin mess ups (e.g. losing a document submission somewhere). Just keep on at them Rog and acey.
By:
stu
When: 22 Jan 24 11:35
and please keep us updated - we can all become in this position guys!
By:
formoftheace
When: 22 Jan 24 11:38
Verify email address and mobile number…..
By:
formoftheace
When: 22 Jan 24 11:41
Just bite the bullet Acey and upload a utility bill….name/dress/council confirmation…..job done,they won’t bother you again
By:
formoftheace
When: 22 Jan 24 11:41
Address sorry lol
By:
acey deucy
When: 22 Jan 24 11:42
roggrain22 Jan 24 11:17Joined: 15 Sep 10 | Topic/replies: 4,372 | Blogger: roggrain's blog
Glasgow. I sent them the requested info and they even acknowledged each piece with a separate

e-mail. Then two weeks later they asked me to verify again. I spent an hour waiting to talk to a

live chat person and gave up when, after 45 mins of faffing around with him/her I decided life

is too short for this nonsense .......I mean this is what i am saying i dont want the hassle of going on live chat and wait for 45 minutes for a response aye life is to short......Common sense has gone out the windy.Plain
By:
roggrain
When: 22 Jan 24 11:46
I'm with you acey. I even had to give an answer to a 'memorable event' question (you know, the kind

you register when opening an account) to a frigging robot before it would pass me on to a live person!
By:
formoftheace
When: 22 Jan 24 11:46
Leave a message on any live chat they will return at some point you don’t have to wait for an age….banks,Power companies etc…
By:
ladycarla
When: 22 Jan 24 11:49
Open live chat 20 mins before first race and if it takes 2 hours so what, you're on here anyway! Agree response should be alot quicker but like 90% of companies staff cut to the minimum, unfortunately way of the world at present  Sad


P.S We all waste too many hours/days on this forum but we still do it in between our punting Cry
By:
jamee1
When: 22 Jan 24 11:53
Passport and driving licence is not proof of address because they can be up to 10 years old. They will need something dated within a few months. Usually an online PDF from bank or utility or phone company will suffice.
By:
GLASGOWCALLING
When: 22 Jan 24 12:06
As Jamee said, those were my first thoughts.
By:
dave1357
When: 22 Jan 24 12:11
I think if the address on the driving licence corresponds with the address on the account, it should be accepted. I don't think there is an address on a passport.
By:
CagliariG
When: 22 Jan 24 12:17
Matters not if DL is 10 years old if same as account when opened, Passports do not contain address btw.
By:
CagliariG
When: 22 Jan 24 12:17
Sorry Dave you beat me to it.
By:
CagliariG
When: 22 Jan 24 12:29
Let us know how you get on acey and if you decide to stop betting or they stop you but don't close your account, if worst case happens either way I can place bets for you for the big meetings and weekends if it helps?
By:
longbridge
When: 22 Jan 24 12:50
@CG

"Matters not if DL is 10 years old if same as account when opened"

How does that work?  Surely BF are wanting to check where you live now, not check that the address you used to register your account 20 years ago was correct at the time?
By:
formoftheace
When: 22 Jan 24 12:52
Utility with council confirmation is sufficient for any account in the Uk……
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