Forums
Welcome to Live View – Take the tour to learn more
Start Tour
There is currently 1 person viewing this thread.
torrdubh
18 Nov 23 15:33
Joined:
Date Joined: 29 Apr 11
| Topic/replies: 64 | Blogger: torrdubh's blog
is there a phone contact number
Show More
Loading...
Report torrdubh November 18, 2023 3:34 PM GMT
for betfair
Report Hayden November 18, 2023 3:41 PM GMT
Just to save you some time , the traders decision is final
Report Regbutler November 18, 2023 3:45 PM GMT
You want a serious answer?

Like a lot of companies these days, they don't do talking to the customer

Try emailing the Chief Exec if you want a complaint dealt with

It worked for me
Report jamee1 November 18, 2023 3:45 PM GMT
No. Live chat is the only official method of contact unless you are a 'priority' account.

In the past I've found DM on twitter to @BetfairCS is the best route to take.

Good luck!
Report torrdubh November 18, 2023 3:58 PM GMT
I have been with betfair longer than I can remember and connot contact them today ,. have got the runaround
Report torrdubh November 18, 2023 3:58 PM GMT
is there a simple phone number
Report sparrow November 18, 2023 3:58 PM GMT
https://support.betfair.com/app/home/
Report sparrow November 18, 2023 3:59 PM GMT
No phone number these days.
Report torrdubh November 18, 2023 4:00 PM GMT
i did a horse match ,. my horse even won the race and they still managed to settle this bet wrongly .
Report torrdubh November 18, 2023 4:01 PM GMT
https://support.betfair.com/app/home/    tried that the wheel spins as if buffering and returns to the page unanswered ,.
Report torrdubh November 18, 2023 4:03 PM GMT
Is that it from BETFAIR punters left without a way to raise a concern ,.
Report impossible123 November 18, 2023 4:05 PM GMT
Email peter.jackson@flutter.com. He's the head honcho; betfair will always respond immediately post this.
Report 11kv November 18, 2023 4:13 PM GMT
Click help top of the forum page just got straight thro to chat,wont help but at least you can rant and rave
Report torrdubh November 18, 2023 4:18 PM GMT
tried that to no avail., but going forward will be going elsewhere
Report sparrow November 18, 2023 4:30 PM GMT
https://support.betfair.com/app/answers/detail/a_id/10300/


Bottom of this page is a facility to "get in touch" click on that.
Report torrdubh November 18, 2023 4:33 PM GMT
Thanks Sparrow ried that but here listen thats me done ,. they settled a bet wrongly but its the failure to be able to contact them ,. must be the same for all these days
Report Hayden November 18, 2023 4:39 PM GMT
Which race Torrdubh ?
Report jamee1 November 18, 2023 4:46 PM GMT
If Betfair have really settled a bet with an incorrect winner then it will almost always be rectified automatically once they realise the error. If the error is down to technical issues that mean you thought your bet was matched when it wasn't then you're not likely to get much joy I'm afraid.
Report onlooker November 18, 2023 4:46 PM GMT
Come On- torrdubh  -

Tells us the Horse - The Bet - and any other details  - so we can investigate possible Reduction Factors, etc, that you may possibly have overlooked.
Report torrdubh November 18, 2023 4:51 PM GMT
18-Nov-23
15:14:14     14:55 Cheltenham
Buddy One - Match Betting 1
Betfair Bet ID 1:328995309610 | Placed: 18-Nov-23 14:55:05
Report torrdubh November 18, 2023 4:53 PM GMT
thanks onlooker
Report torrdubh November 18, 2023 4:53 PM GMT
thanks onlooker
Report sparrow November 18, 2023 4:53 PM GMT
2.55 CheltenhamFull Result
1stBuddy One  (1)9/4fav
2nd1LThe Newest One  (14)16/1
3rd12LChantry House  (2)17/2
4th5.5LNoble Birth (GB) (13)33/1
Report torrdubh November 18, 2023 4:55 PM GMT
yes thats the result I had buddy one in a horse match and as clear as day he won the race
Report torrdubh November 18, 2023 4:57 PM GMT
he was up against Oneills horse Juditial law
Report jamee1 November 18, 2023 5:00 PM GMT
Find your bet in your "Exchange Betting History" screen. What is its status?
Report jamee1 November 18, 2023 5:02 PM GMT
https://myaccount.betfair.com/activity/bettinghistory
Report torrdubh November 18, 2023 5:02 PM GMT
thank Jamee 1    its listed as a losing bet,. but here i cant find a way to get through ,. even to have them fix it ,. thanks to all who replied ,. thanks
Report Hayden November 18, 2023 5:04 PM GMT
If that's the bet placed and it's been settled incorrectly then 100% it will be rectified in your favour sometime today , as we speak others with the same bet will be looking for the same outcome , whilst punters against your bet will be either withdrawing or hoping nobody notices the error.

Have patience  Happy
Report onlooker November 18, 2023 5:07 PM GMT
Have they Settled your Bet Short? - Or has the Bet been Voided, and just your Stake Returned?

If so Voided  - What was the other Horse? ...

A LONGSHOT, But - Betfair may have put the Wrong horse (say from another race) in this Market, and thus had to Void the Market.
Report onlooker November 18, 2023 5:08 PM GMT
^ *  Just seen you have posted the Answer - Judicial Law - whilst I was typing my post.
Report Rico-Dangleflaps November 18, 2023 5:16 PM GMT
ring the betfair betting number..03448715000
Report jamee1 November 18, 2023 5:21 PM GMT
I can still see the AvB market on Betfair for that race. Buddy One vs Judicial Law, and Buddy One has been correctly marked on that market as the winner.

Are you absolutely sure you didn't accidentally lay Buddy One instead of backing? Post the full bet line from your "Exchange Betting History" page.
Report The Management November 18, 2023 5:23 PM GMT
Have you tried using a Ouija Board to contact them? Cry
Report Cutter27 November 18, 2023 5:25 PM GMT
It is better to use the chat contact because the are very helpful with all enquiries.
Report torrdubh November 22, 2023 2:16 PM GMT
THey eventually corrected the error,. these queries only have more relevance when the money thats in question is what you have available  on that day., in general I have no complaints.
Post Your Reply
<CTRL+Enter> to submit
Please login to post a reply.

Wonder

Instance ID: 13539
www.betfair.com