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I received an email from Unibet Friday 24/6/22 saying that they were processing my withdrawal of £708. I did not request this withdrawal and they are saying that it has been sent by Bank Transfer to an account in my name - they will not give me the account details.
I definitely did not request this withdrawal and nobody else has access to my account or it's related password. There must be some kind of security breach so please do not leave much money in your Unibet account until I can give updates. It does not seem safe atm.
This thread was initially posted on the General Betting Forum but I was advised to bring it over to here for help...
Thanks in advance
I definitely did not request this withdrawal and nobody else has access to my account or it's related password. There must be some kind of security breach so please do not leave much money in your Unibet account until I can give updates. It does not seem safe atm.
This thread was initially posted on the General Betting Forum but I was advised to bring it over to here for help...
Thanks in advance
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Replies: 76
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Something similar happened to a friend with another bookie. Someone hacked into his account and lost the balance deliberately at poker to the hacker. He requested all the data on his account under GDPR and it showed the IP where the money transfer was done. He put the IP into a tracker and it was right by someone at the bookies Head Office, so it was an inside job and he got his money back eventually after 6 months
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The GDPR may also require them to give the bank details.
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Thank you for your help and advice.
Unibet aren't taking this seriously at all. |
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'Tyrannitar', I hope you get your money back with a sincere apology. It's despicable how one's money can go missing willy-nilly.
As such, rule no 1: Never trust bookies. Even their reps on air speak with forked-tongues. And, those behind the keyboard in plush buildings/offices are a law unto themselves. Unibet, the Champion Hurdle sponsor? Never! |
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Tyrannitar, is that normal procedure to get an email re. withdrawals?
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It never happens that people give their log in details to someone else, lose the money and then claim it wasn't them.
Good luck to the OP in getting his money |
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After being at this for 20 years I still get to be shocked by the treatment of customers by bookies. I have had the full spectrum of **** customer services over the years but, fair play, Unibet have stolen the show here.
" it is ultimately your responsibility to ensure you keep your passwords and devices safe and secure..." was the comment from their customer services advisor. I had notified them as soon as I saw the email saying that "Your withdrawal is on it's way" (around 1 hour of receipt). Instead of simply stopping the withdrawal as I asked (via Bank transfer, obviously to an account that I have never deposited from) they went ahead and sent my entire account funds... |
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swiftynifty - Yes, I do normally get emails from Unibet when I withdraw money.
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These were simply funds in my account. If I had gambled them away that would show on my history.
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Dear Jamie,
We have approved the below withdrawal and it has now left your Unibet account. It can take from a few hours to 3 working days for you to receive the money, depending on your bank or e-wallet's processing times. You can check these on the Withdraw Money page, or by searching for your withdrawal method in the Help Centre. If you haven't received your withdrawal after 3 working days, please get in touch with your bank or payment provider. Date: 2022-06-24 13:34 Amount: 708.00 GBP Payment via: Bank transfer Transaction ID: 1927619357 Kind regards, The Unibet Team |
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The account you do use, has more money been deposited than withdrawn?
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Unibet always email u when a withdrawal.
Most don't If had of been any other firm When would u have realised? |
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In this day when firms are restricting
How much someone deposit s per month People don't want to withdraw And this could happen |
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It's a sad reflection of the times we live in - but if you want any kind of customer service these days after you have been robbed/lied to/fobbed off or scammed by a corporation - you need to get on social media and do them some damage.
You can spend weeks/months getting nowhere with faceless minimum wage monkeys in some far flung foreign "contact" centre without any joy - but 10 minutes after you (accurately) do them some serious reputational damage on the interweb, miraculously some human being will get in touch with you and right all their wrongs. Good luck - give them hell! |
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It definitely could but I don't know any of them that you can withdraw to a new account, if you had a negative balance on any other card.
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greedkillsmybankagain - yes, that's why I left the money there.
I would have realised when I signed in to my Unibet account - I keep track of my account balances (roughly) |
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Can you withdraw to an account that you have not made a deposit from?I have always thought that was a rule.
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shocking Jamie.
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Unfortunately, I don't really have an online presence - I use twitter once in a while.
I have reviewed them on Trustpilot but my **** review just goes at the bottom of a long line of other **** reviews !! |
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Can you withdraw to an account that you have not made a deposit from?I have always thought that was a rule ?
SO DID I !! |
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I'm astounded they let that happen. So poor on many ways
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Meanwhile, someone out there has opened an account of some kind in my name. Unibet have these details and are not passing them on to me so I can notify them that my identity has been stolen.
Really worrying  |
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Tyrannitar - all you really need is an e-mail, the cc function and a bit of research to find some e-mail addresses for people with a bit of influence.
Have a look at all the crap they sponsor, start writing to some of the people they sponsor and copy them in. Explain what happened to you (keep it truthful and accurate) and enquire as to whether that is the kind of business they want their brand to be associated with. You might be surprised how quickly they get back to you! |
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What with all the account limits/closures, scams and useless customer service I feel that this fantastic journey that I have been on for 20 years - earning my money from betting - is truly coming to an end.
Asda trolley parking for me... |
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If all true, there are a few suggestions above that should help you out.
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TheManagement - that's really helpful. Thank you.
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the dealer - I can assure that this is all true. 100%. I am not sure how I can prove that to you.
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Hi Unibet,
I have not requested any withdrawals recently. Have Unibet initiated this withdrawal or has somebody hacked my account. The card I use for Unibet ends 7440 ? Please get back to me ASAP. Yours sincerely, Jamie Pashley That was my email I sent them once I had found the withdrawal email. I had no response from this so I contacted them via live chat. I have kept the transcript of that chat. |
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I'm not saying it's not but it is the betfair forum.
Good luck I hope you get your cash back |
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I have a mate who has a personal best of 7 minutes as a response time - He got the £280 that was stolen from him and £100 "goodwill" - that was a Covid testing business at the Airport. He copied in half of the cabinet, the head of the BMA, BBC Watchdog, Martin Lewis and the Mayor of London. They were 100% in the wrong and having spent 3 weeks previously getting fobbed off and lied to (hours on hold, plus getting repeatedly cut off after hours on hold) - the director of customer care called him on a number that he wasn't even aware he had given them, 7 minutes after he pressed the send button!
^ That's a bit OTT - but you get the picture - don't get mad, get even! GL. |
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Social media and email the head honcho of Unibet and naming the individuals you've been dealing with. Very soon the manager of the department concerned will swiftly and courteously respond.
With bookies one's to hit back hard and swift. They are the vermin, scumbags the majority of them. I hope the eagerly awaited Affordability Check and new Betting and Gaming Act will eradicate the sharp practices and wanton abuse of punters by bookies. |
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The final pishtake for me was, when I reported this to the Police via Action fraud their reply was
"You have indicated within your report that the misuse of your personal details or that of a company trading style played a part in the matter you are reporting. The use of another person’s identity, often referred to as identity theft, is not a police recordable crime." WTF !!! One way of keeping the crime rate down for Govt figures I suppose - don't count crimes as crimes.  |
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Tyrannitar
If this is true as you've laid it out, and no reason to think it isn't, Unibet won't necessarily be at fault, if someone has successfully managed to impersonate you. Your challenge is to be able to get into touch with someone who knows what they are talking about. I wouldn't bother on a Sunday evening, raise it as a complaint tomorrow in office hours. |
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Hey up Jamie sorry to hear you've had this hassle. But if you look back thru this thread you will see that you have revealed your full name, the fact that you are a long term gambler, so we can presume you've got a few bookies accs & your debit card ends in 7440. Just saying....
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I dont really understand how this can happen after the banks changed it last year so the account numbers had to match up with your name. So someone has made a seperate bank account in your name, and given these details to unibet for the withdrawal?
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It seems that way
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I have emailed Henrik Tjarnstrom the CEO of Unibet and cc'd MP for gambling, Gambling Commission, Martin Lewis and Watchdog. I'll see if that has any effect.
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