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stewarty b
21 Sep 21 06:51
Joined:
Date Joined: 02 Aug 02
| Topic/replies: 31,854 | Blogger: stewarty b's blog
I withdrew every penny in my account yesterday and when opening my account today my balance is £145.71p. What could have caused this and what part of my account would enable me to find out where the money came from?
Pause Switch to Standard View I have a strange situation. Anybody...
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Report stewarty b September 21, 2021 7:59 AM BST
I have came across this...


2021-09-20
20:40    244829181627    2021-09-20
20:38    RPGTV / Doncaster 20th Sep/ 20:38 OR 483m / 6. Kishlawn Orla
Back        3.00    145.00    Error    (145.00)        0.71




And this....


2021-09-20
23:02    244829181627    2021-09-20
23:02    RPGTV / Doncaster 20th Sep/ 20:38 OR 483m
Back        -    -    Fix        145.00    145.71




Nearly 3 hours between these two statements. Could the race have been voided?
Report top2rated September 21, 2021 8:02 AM BST
Similar scenario here, stewarty.

The exact same amount as well, £145.71p, has suddenly appeared in my account. 

Look....

Report sparrow September 21, 2021 8:03 AM BST
No here is the result.

20:38 Doncaster

Mon 20 September 2021


483 | OR
1st £250, 2nd £150, Others £100 Race Total £800 | Off time: 19:36:40 | Winning time: 29.79s
Final Result
1
4
Millhouse Alan(d - bebd)
Best: 30.02s | Last: 29.79s | T: V A Lea
5/2
Time: 29.79s | Middle,Crd1,Led4
2
1 ¾
6
Kishlawn Orla(b - bd)
Best: 30.15s | Last: 29.94s | T: P A Braithwaite
9/4
Time: 29.94s | Wide,Led1To4
3
5 ½
1
One For Charlie(d - bd)
Best: 30.06s | Last: 30.38s | T: D Cooper
9/2
Time: 30.38s | RailsMid,FcdToCk1&3
4
¾
5
Comeout Sunshine(b - bk)
Best: 30.22s | Last: 30.44s | T: J Gray
11/1
Time: 30.44s | Wide,EvCh
5
hd
3
Sean The Sheep(d - bk)
Best: 30.08s | Last: 30.46s | T: M R Sillars
8/1
Time: 30.46s | Middle,Crd1
6
2 ¾
2
Romans De Bruyne(d - bk)
Best: 29.92s | Last: 30.68s | T: W C Munden
9/4
Time: 30.68s | Middle,SAw,Crd1
Race Details
Winning Trainer:
V A Lea
Winning Time:
29.79s
Runners:
6 ran
Distances:
1 ¾, 5 ½, ¾, hd, 2 ¾
Off Time:
20:36:40
Forecast:
£10.47
Tricast:
£30.05
Report Movewiththetimes September 21, 2021 8:05 AM BST
Looks like they took a late bet Confused
Report stewarty b September 21, 2021 8:10 AM BST
I just watched a re-run of the race sparrow and nothing untoward.
Report stewarty b September 21, 2021 8:12 AM BST
Why the error and fix iyo sparrow?
Report sparrow September 21, 2021 8:16 AM BST
Could be a million reasons stewarty with the amount of mistakes made on the greyhounds these days with betfair. I don't think they know what they're doing half the time.
Report stewarty b September 21, 2021 8:19 AM BST
If that's the case sparrow, surely if I had backed the winner I would have owed BF money? (I'm only guessing here)
Report sparrow September 21, 2021 8:36 AM BST
stewarty, I have no idea what you mean by backing the winner and owing betfair money.
Report stewarty b September 21, 2021 8:39 AM BST
Well I backed the second and they refunded me.
Report stewarty b September 21, 2021 8:41 AM BST
* If it was an error for me why not anybody else?
Report stewarty b September 21, 2021 8:44 AM BST
This must solve the puzzle, from the greyhound forum....

Doncaster..??
now wheres that switch!!!
now wheres that switch!!!20 Sep 21 19:38Joined: 10 Sep 09 | Topic/replies: 1,490 | Blogger: now wheres that switch!!!'s blog
Just the 3 minutes early for the 8:38 Laugh
Report sparrow September 21, 2021 8:59 AM BST
Yes stewarty it is in the result I posted.


Off Time:
20:36:40
Report stewarty b September 21, 2021 9:04 AM BST
Just like a horse race sparrow. If the 2:30 goes of at 2:29:40 all bets are void.
Report dave1357 September 21, 2021 10:15 AM BST
I thought horse races weren't void anymore for going off early?
Report the dealer September 21, 2021 10:23 AM BST
Your correct dave they are not void.
Report BARROWBOY September 21, 2021 11:21 AM BST
Wouldn’t surprise me if.they didn’t take it back in the near future.a couple of weeks back I had an under over goal acca on the football.I was waiting on 2 matches for a goal still when my balance suddenly shot up,I assumed goals had been scored but nothing on flash score confirmed it.because the bet was settled as a winner the cash out facility was obviously nullified.20 mins after ft the money was taken back,I’m sure I’d have had cause for compensation but just couldn’t face spending an hour txting some idiot explaining the situation.makes me wonder what would have happened if I’d made a sharp withdrawal though,it was a decent 4 figure amount
Report the dealer September 21, 2021 11:30 AM BST
If a bank put money in your bank by mistake, would you expect to keep it, be compensated?

I doubt either would happen. You will never eliminate human error, it shouldn't happen but you need to be realistic imho
Report BARROWBOY September 21, 2021 11:40 AM BST
I didn’t want money compensated for the mistake of money in my a/c,I my point was about compensation because the option of a cash out was taken away from me.
Report the dealer September 21, 2021 11:43 AM BST
I suppose, it still all follows from the original mistake. Still couldn't see that happening either though but apologies for misunderstanding your post.
Report portmanpark September 21, 2021 11:50 AM BST
stewarty b...if Betfair didn't know they overpaid you...they do now
Report swiftynifty September 21, 2021 11:50 AM BST
BARROWBOY, if you had withdrawn the money it would've appeared in your bank. All good until you want to bet again and find balance is -£1XXX !

The latest correction I've had recently was 1 week, and I think that's a new record.
Report BARROWBOY September 21, 2021 11:52 AM BST
No problem,the mistake was Betfair s though,& at that stage I might well have taken at least part of the £200/£300 that would have been offered if they hadn’t taken the bet off the screen.
Report portmanpark September 21, 2021 11:54 AM BST
i did an avb bet once....my horse was withdrawn ....they had it as a loser....think it was 15 quid.....thought it is bound to correct itself...never did...the thought of trying to get it back wasn't worth it
Report swiftynifty September 21, 2021 11:54 AM BST
That is frustrating. I'm sure if you can waste an hour or more of your life on live chat you might get a free £10 bet!
Report BARROWBOY September 21, 2021 12:01 PM BST
Hi swifty life’s a bit too short to spend an hour speaking to a kid with a script & a degree in stonewalling.
Report The Management September 21, 2021 12:29 PM BST
BARROWBOY21 Sep 21 11:01Joined: 11 May 03 | Topic/replies: 4,294 | Blogger: BARROWBOY's blog
Hi swifty life’s a bit too short to spend an hour speaking to a kid with a script & a degree in stonewalling.


I agree with that 100% - but unfortunately it's also that kind of attitude that leads to a massive increase in the number of "mistakes" made and it also probably gives them the (completely wrong) impression that their customer service offering is adequate.
Report chavman September 21, 2021 12:39 PM BST
only strange people end up in strange situations
Report The Management September 21, 2021 12:45 PM BST
portmanpark21 Sep 21 10:54Joined: 07 Dec 03 | Topic/replies: 7,461 | Blogger: portmanpark's blog
i did an avb bet once....my horse was withdrawn ....they had it as a loser....think it was 15 quid.....thought it is bound to correct itself...never did...the thought of trying to get it back wasn't worth it


That is the kind of experience that makes me question their integrity - it implies that:

a) Without any contact their errors will just stand and your money has gone.
b) You have no way of knowing where it has gone - has your counterparty (wrongly) been paid your money? - What's to say they haven't (quite rightly) voided his bet and just kept your money because you didn't contact them?

Secondly and just as worryingly it implies:

a) That nobody else has contacted them to get the error corrected - unless you were the only person involved in that market (which seems very unlikely)
OR
b) Which seems much more likely - That somebody else has contacted them about the error - but they have only corrected the error for that individual and not the entire market.
Report stewarty b September 21, 2021 12:47 PM BST
At a guess there must have been a few punters happy today when they saw their balance. As for those who backed the winner surely BF would take the money back off them?
Report The Management September 21, 2021 12:53 PM BST
I know it's crazy - but imagine a world where you didn't have to guess wtf they have done with your money and your account balance.

Imagine a world where when they fecked something up, they published an apology and a concise but accurate update in the service announcements, so that everybody knew what was going on.

Then finally, imagine a world where there was a server that was actually large enough to store all of those service announcements LaughLaughLaugh
Report Latalomne September 21, 2021 12:57 PM BST
Funny thing is, TM, if they were made to do what you suggest, they would inevitably get better at their jobs overnight, because they wouldn't want to be the subject of the next explanation!  For too long, too many people on BF's payroll have either been incompetent or plain and simple just haven't given a 5hit.
Report The Management September 21, 2021 1:08 PM BST
Hi Lata - hope you're well mate.

Yes - improved service and less mistakes would definitely be the outcome. Manager looks at the Service Announcements for the day, asks who's responsible for them needing to be published and has a "friendly word". Hopefully after about day three the word they are having gets a bit less friendly!

I'm pretty sure they could do away with half their chat-bot operators if they got things right first time - or better still with less "issues" to resolve they could revert to a customer service offering that works!
Report stewarty b September 21, 2021 1:15 PM BST
Would be better if they had a free phone number for their customer services. No matter what package you are on you still get charged plenty given the number starts with 0344.
Report swiftynifty September 21, 2021 1:16 PM BST
BARROWBOY, I'd be fairly confident you may get some satisfaction with a letter to the CEO's dept. Provided you pay chunks in commission every week, I think they have some leeway to compensate.
Report stewarty b September 21, 2021 1:21 PM BST
FWIW I complained about the customer services several years back. I eventually cot a call back and the chap offered me a free £10 bet. I told him to look at my records and he increased it to £25, on the Sportsbook...
Report stewarty b September 21, 2021 1:21 PM BST
*got
Report mitolo September 21, 2021 1:30 PM BST
i had £600 debited from my account 3 days after a race at gulfstream. i laid something slow away at 2/1 and backed it i/r at 8 so didnt mind when it won. my back was then voided but the lay was allowed to stand. i tried 'live'(sic) chat who told me there was a stewrds(after 3 days?) but there wasnt.

the idiot then said it might have been the off time, but couldnt confirm this, merely prattling about the race being settled correctly, if 'a bit late'. i explained my lay bet was put in watching lv, so was clearly placed i/r, and shouldnt be allowed to stand if by back wasnt. no good. love to get me hands on that bollox corcoran
Report Latalomne September 21, 2021 1:37 PM BST
All good, thanks, TM, albeit not doing much punting - and certainly not getting much matched when I do try!  Hope all's well with you, too?!

Yeah, it's almost as if they don't want to improve, isn't it!?
Report Rico-Dangleflaps September 21, 2021 1:44 PM BST
stewyb..possibly the forums thickest ever.
Report stewarty b September 21, 2021 1:46 PM BST
FOYDC
Report mitolo September 21, 2021 1:53 PM BST
Rico-Dangleflaps Joined: 07 Sep 18
Replies: 530221 Sep 21 12:44 
stewyb..possibly the forums thickest ever.'


thats a fiercely competitive g1 if ever there was
Report stewarty b September 21, 2021 1:57 PM BST
rico rated 149.
Report portmanpark September 21, 2021 2:14 PM BST
That's definitely not his IQ
Report portmanpark September 21, 2021 2:14 PM BST
That's definitely not his IQ
Report ballyregan September 21, 2021 2:45 PM BST
betfair race mismanagement on usa inplay and greyhound racing is the poorest it has ever they seem to settle things quickly when it clearly should be voided and sometimes two three four days resettle it randomly
Report mitolo September 21, 2021 2:58 PM BST
and the frog. had 800 quid voided on a frog race last week because they didnt put it in play
Report stu September 21, 2021 3:18 PM BST
Odd this only happens for foreign racing (or does it for any UK/Ire also)?
Report stu September 21, 2021 3:18 PM BST
Odd this only happens for foreign racing (or does it for any UK/Ire also)?
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