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bin bagged
18 Aug 21 14:12
Joined:
Date Joined: 05 Feb 03
| Topic/replies: 135 | Blogger: bin bagged's blog
18 year old account suspended and so on to live chat. Docs requested even though all docs were supplied and verified years ago.

Requested docs sent immediately, however, betfair are unable to give me any time frame as to when this will be resolved? Cant even tell me if it will be hours/days/weeks.

I have £30000 of exposure and £12000 of unmatched bets, some on this afternoons horses. They refuse to cancel the unmatched bets and i am unable to manage anything myself. Maybe i should count myself lucky i can view my positions.

They refuse my request of a phone call and refuse to supply me with a contact number to try and get this sorted.

Surely this is grossly unfair? I accept they can suspend the account but to refuse to cancel unmatched bets is unbelievable as is not being able to speak to someone about what's going on.
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Report dave1357 August 18, 2021 2:19 PM BST
Just make sure that they understand that legal action is a possibility if you lose a penny and copy that communication.
Report freddiewilliams August 18, 2021 2:22 PM BST
Jeez
Report The Management August 18, 2021 2:24 PM BST
It sounds like your account has been upgraded to VIP status.
Report bin bagged August 18, 2021 2:25 PM BST
It's astonishing that you can explain your potential dire situation to live chat and yet they inform you there's absolutely nothing they can do to help you. Absolutely zilch.
Report elisjohn August 18, 2021 2:28 PM BST
absolutely ridicilous,
Report Jumping-cuckoo-monk August 18, 2021 2:31 PM BST
So frustrating.
Not being able to communicate by phone is maddening.
Report racingfish August 18, 2021 2:34 PM BST
Well that sounds a load of C##p I hope fate rewards you and your bets actually leave you in decent profit.
Good luck
sounds like a lawsuit in the offing, if goes against
best
R.F
Report elisjohn August 18, 2021 2:37 PM BST
no reason not to give anyone a notice that acct will be suspended in a certain time frame, so bets can be traded cancelled etc
Report bin bagged August 18, 2021 2:39 PM BST
I kid you not i received a £10 loyalty bonus (as i have for about the last 4 weeks) at the same time they suspended the account.
Report bin bagged August 18, 2021 2:42 PM BST
ty top2rated
Report barstool August 18, 2021 2:49 PM BST
Astonishing. They must think you are "cleaning" the dosh on here. No other reason makes sense.
Report elisjohn August 18, 2021 3:01 PM BST
worse thing for op, if they unspended acct and op werent aware and unmatched bets taken
Report hulk23 August 18, 2021 3:07 PM BST
he's on vacation

.... of course he is LaughLaugh
Report hulk23 August 18, 2021 3:08 PM BST
off golfing at the Belfry with the Gambling Commission boys.  lap dancers later.
Report ItsMeSwaddle August 18, 2021 3:09 PM BST
Mart text me, he also there.
Report RothmanMike August 18, 2021 3:09 PM BST
Gone on holiday without his phone ,ok.Happy
Report shady69 August 18, 2021 3:15 PM BST
Here's an old VIP number from years ago, 0344 209 0000, give it a try if you haven't already, gl ...
Report bin bagged August 18, 2021 3:17 PM BST
Cheers shady, i had an account manager many years ago. How has betfairs customer service come to this? It's unreal.
Report Wesdag August 18, 2021 3:21 PM BST
FWIW, much better using twitter rather than live chat, @BetfairCS
Report DOUBLED August 18, 2021 3:21 PM BST
It seems strange in such a well regulated industry Laugh
Report shady69 August 18, 2021 3:22 PM BST
It's gone like they want us all to leave, that live chat rubbish is soul destroying ...
Report Brian August 18, 2021 3:30 PM BST
Sadly the Betfair Customer Service probably don't truly understand the situation. Ridicolous, hope your unmatched doesn't cost you.
Report duffy August 18, 2021 3:31 PM BST
barstool 18 Aug 21 13:49 
Astonishing. They must think you are "cleaning" the dosh on here. No other reason makes sense.


Agree,, that is what they must be thinking.

Are the 12,000 worth of unmatched bets competitively placed and have a decent chance of getting matched?
Report chipbutty August 18, 2021 3:40 PM BST
Betfair have been taking the p1ss out of it's customers for years now with a level of customer service that is second to none in it's ineptitude. But as sorry as I feel for the opener, we only have ourselves to blame, people are not bothered until the problem effects them directly and then they realise what a shower of sh1t they are.

If Betfair aren't fussed about risking losing a big punter like this, what chance do the rest of us little fishes stand? They'd bother if they woke up tomorrow and every one had fcuked off somewhere else, but they know that until someone steps up and offers a viable alternative, they've nothing to worry about and can be as complacent and useless as they want.

If you've not been affected by this directly yet, it's only a matter of time.
Report Rico-Dangleflaps August 18, 2021 3:42 PM BST
beggars utter belief.
Report bin bagged August 18, 2021 3:44 PM BST
There's no money laundering going on believe me. Yes the unmatched bets are 'real' bets, most have been matched whilst the account is suspended and my balance is changing accordingly. Fortunate to have the funds to use what was a dormant bet da q for some. The horrible bit will be on unmatched outright winner football markets when matches go in play.
Report Angela Rebecchi August 18, 2021 3:45 PM BST
Can't believe what I am reading. Hope the bets have at least gone well for you today.
Report ItsMeSwaddle August 18, 2021 3:45 PM BST
Are they keep bets?
Report hulk23 August 18, 2021 3:49 PM BST
pretty sure you can't do this.  if you could, they could wait for anyone to place a big bet then just suspend their account.  then pick it off at will.
Report duffy August 18, 2021 3:49 PM BST
Staggering how the unmatched bets are allowed to stand whilst they cut your legs from beneath you, can't be legal surelyConfused

Even more strange and always seems to be the way is that they allow continued access to the forum so we can all hear about itConfused
Report ----you-have-to-laugh--- August 18, 2021 3:51 PM BST
It's an intolerable situation
Report dustybin August 18, 2021 3:57 PM BST
It doesnt make sense to me.
Bf impose their own rules and take nearly 50% of the most successful punters, and the successful among us wont become sportsbook users if denied access to the exchange, so what would be the gain in running down further the liquidity and effecting even greater numbers negatively as a result?
Report bin bagged August 18, 2021 4:04 PM BST
There are no keep it bets. I have unmatched bets on the golf starting tomorrow id like to cancel. The most worrying bets are a few outright football league winner bets which are a few increments under the current price. If they're unmatched when the matches start they'll get picked off at some point i should imagine.
Report dustybin August 18, 2021 4:05 PM BST
..unless they've worked out the gameplan and thought they could do that without sharing 50%?
Report screaming from beneaththewaves August 18, 2021 4:06 PM BST
pretty sure you can't do this.  if you could, they could wait for anyone to place a big bet then just suspend their account.  then pick it off at will.

Exactly. And it would be a bet to nothing. If the picked off bets turn out to be a winner for the suspended customer, they could just void them.
Report Slicer August 18, 2021 4:14 PM BST
This is the second thread along these lines. Either BF are acting totally unfairly & are intent on upsetting customers or there is more to it than meets the eye. BF would be totally stupid to act as the OP says without good reason. Something fishy this way comes either with BF or the OP. I hope it all works out for you Mr Bagged.
Report carrot1960 August 18, 2021 4:18 PM BST
Live chat ceased to be anything but a stalling process years ago , it's only function is to fob you off with a promise of an Email sometime in the future  that never arrives , still waiting for the tech team to get back to to me over a phantom bet ! that showed up during a race  , ie the same bet taken twice then disappearing once the race had finished .a bet they would no doubt have taken if it had lost
Report elisjohn August 18, 2021 4:30 PM BST
the closed my acct twice few months back for approx 24 hours, it was with the safe gambling thing. i also had bets pending etc ( nightmare), i recall posting on here at the time.
Report Slicer August 18, 2021 4:36 PM BST
It might be your posting I remember Mr Elisjohn. In your case it appears there was a legitimate explanation. This safe gambling policy is throwing up many problems for punters!
Report JJmbe August 18, 2021 4:40 PM BST
Frightening really, is there a worse company on the planet for customer services, gl bb.
Report Rico-Dangleflaps August 18, 2021 4:45 PM BST
bb,have you rang the vip helpdesk?
Report bin bagged August 18, 2021 4:58 PM BST
It's been reactivated. i'm still angry but relieved. Thanks to all who gave numbers, email addresses and advice. Glad i bought 12 bottles of Doom bar earlier. Cheers.
Report The Management August 18, 2021 4:59 PM BST
the good news is surely: That BT have reconnected Betfairs' landline Shocked
Report JJmbe August 18, 2021 5:00 PM BST
Laugh, looks like you been tracked via some software.
Report hulk23 August 18, 2021 5:02 PM BST
good news is Peter won 3&1, so the Gambling Commission boys are on the strippers tonight ...
Report Slicer August 18, 2021 5:09 PM BST
Calvin Cooledge, the 30th President of the Defeated by Taliban USA, paraphrased a saying of my ancestor, the minor Roman philosopher Slicerius. It translates from the original Latin something like this: "Nothing in the world can take the place of persistence. Talent will not:nothing is more common than unsuccessful men with talent. Genius will not: unrewarded genius is almost a proverb. Edumacation will not: the world is full of edumacated derelicts. Persistence & determination alone are omnipotent. Persistence has solved & always will solve problems!" Well done Mr Bagged on being persistent & getting a result!
Report freddiewilliams August 18, 2021 5:26 PM BST
Yeha
Report barstool August 18, 2021 5:45 PM BST
Mrs B used to work in HR for a large Engineering Co who manufactured for the Military. For all new job applicants in sensitive work areas there was a police phone no to call for vetting purposes. It would come as no surprise if the likes of Betfair, in liaison with the GC are doing likewise (checking out their high rollers to safe guard themselves).


Big Brother is watching us all.

Glad it worked out for you bb.
Report Fashion Fever August 18, 2021 7:35 PM BST
how you post on forum when account suspended
Report ballyregan August 18, 2021 7:38 PM BST
they suspend betting activity but you can still get on the forum
Report shoodacoodadidnt August 18, 2021 8:00 PM BST
thank god I'm a loser - so much easier when you're just constantly giving it away
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