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bin bagged
18 Aug 21 14:12
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Date Joined: 05 Feb 03
| Topic/replies: 168 | Blogger: bin bagged's blog
18 year old account suspended and so on to live chat. Docs requested even though all docs were supplied and verified years ago.

Requested docs sent immediately, however, betfair are unable to give me any time frame as to when this will be resolved? Cant even tell me if it will be hours/days/weeks.

I have £30000 of exposure and £12000 of unmatched bets, some on this afternoons horses. They refuse to cancel the unmatched bets and i am unable to manage anything myself. Maybe i should count myself lucky i can view my positions.

They refuse my request of a phone call and refuse to supply me with a contact number to try and get this sorted.

Surely this is grossly unfair? I accept they can suspend the account but to refuse to cancel unmatched bets is unbelievable as is not being able to speak to someone about what's going on.

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Replies: 51
By:
dave1357
When: 18 Aug 21 14:19
Just make sure that they understand that legal action is a possibility if you lose a penny and copy that communication.
By:
freddiewilliams
When: 18 Aug 21 14:22
Jeez
By:
The Management
When: 18 Aug 21 14:24
It sounds like your account has been upgraded to VIP status.
By:
bin bagged
When: 18 Aug 21 14:25
It's astonishing that you can explain your potential dire situation to live chat and yet they inform you there's absolutely nothing they can do to help you. Absolutely zilch.
By:
elisjohn
When: 18 Aug 21 14:28
absolutely ridicilous,
By:
Jumping-cuckoo-monk
When: 18 Aug 21 14:31
So frustrating.
Not being able to communicate by phone is maddening.
By:
racingfish
When: 18 Aug 21 14:34
Well that sounds a load of C##p I hope fate rewards you and your bets actually leave you in decent profit.
Good luck
sounds like a lawsuit in the offing, if goes against
best
R.F
By:
elisjohn
When: 18 Aug 21 14:37
no reason not to give anyone a notice that acct will be suspended in a certain time frame, so bets can be traded cancelled etc
By:
bin bagged
When: 18 Aug 21 14:39
I kid you not i received a £10 loyalty bonus (as i have for about the last 4 weeks) at the same time they suspended the account.
By:
bin bagged
When: 18 Aug 21 14:42
ty top2rated
By:
barstool
When: 18 Aug 21 14:49
Astonishing. They must think you are "cleaning" the dosh on here. No other reason makes sense.
By:
elisjohn
When: 18 Aug 21 15:01
worse thing for op, if they unspended acct and op werent aware and unmatched bets taken
By:
hulk23
When: 18 Aug 21 15:07
he's on vacation

.... of course he is LaughLaugh
By:
hulk23
When: 18 Aug 21 15:08
off golfing at the Belfry with the Gambling Commission boys.  lap dancers later.
By:
ItsMeSwaddle
When: 18 Aug 21 15:09
Mart text me, he also there.
By:
RothmanMike
When: 18 Aug 21 15:09
Gone on holiday without his phone ,ok.Happy
By:
shady69
When: 18 Aug 21 15:15
Here's an old VIP number from years ago, 0344 209 0000, give it a try if you haven't already, gl ...
By:
bin bagged
When: 18 Aug 21 15:17
Cheers shady, i had an account manager many years ago. How has betfairs customer service come to this? It's unreal.
By:
Wesdag
When: 18 Aug 21 15:21
FWIW, much better using twitter rather than live chat, @BetfairCS
By:
DOUBLED
When: 18 Aug 21 15:21
It seems strange in such a well regulated industry Laugh
By:
shady69
When: 18 Aug 21 15:22
It's gone like they want us all to leave, that live chat rubbish is soul destroying ...
By:
Brian
When: 18 Aug 21 15:30
Sadly the Betfair Customer Service probably don't truly understand the situation. Ridicolous, hope your unmatched doesn't cost you.
By:
duffy
When: 18 Aug 21 15:31
barstool 18 Aug 21 13:49 
Astonishing. They must think you are "cleaning" the dosh on here. No other reason makes sense.


Agree,, that is what they must be thinking.

Are the 12,000 worth of unmatched bets competitively placed and have a decent chance of getting matched?
By:
chipbutty
When: 18 Aug 21 15:40
Betfair have been taking the p1ss out of it's customers for years now with a level of customer service that is second to none in it's ineptitude. But as sorry as I feel for the opener, we only have ourselves to blame, people are not bothered until the problem effects them directly and then they realise what a shower of sh1t they are.

If Betfair aren't fussed about risking losing a big punter like this, what chance do the rest of us little fishes stand? They'd bother if they woke up tomorrow and every one had fcuked off somewhere else, but they know that until someone steps up and offers a viable alternative, they've nothing to worry about and can be as complacent and useless as they want.

If you've not been affected by this directly yet, it's only a matter of time.
By:
Rico-Dangleflaps
When: 18 Aug 21 15:42
beggars utter belief.
By:
bin bagged
When: 18 Aug 21 15:44
There's no money laundering going on believe me. Yes the unmatched bets are 'real' bets, most have been matched whilst the account is suspended and my balance is changing accordingly. Fortunate to have the funds to use what was a dormant bet da q for some. The horrible bit will be on unmatched outright winner football markets when matches go in play.
By:
Angela Rebecchi
When: 18 Aug 21 15:45
Can't believe what I am reading. Hope the bets have at least gone well for you today.
By:
ItsMeSwaddle
When: 18 Aug 21 15:45
Are they keep bets?
By:
hulk23
When: 18 Aug 21 15:49
pretty sure you can't do this.  if you could, they could wait for anyone to place a big bet then just suspend their account.  then pick it off at will.
By:
duffy
When: 18 Aug 21 15:49
Staggering how the unmatched bets are allowed to stand whilst they cut your legs from beneath you, can't be legal surelyConfused

Even more strange and always seems to be the way is that they allow continued access to the forum so we can all hear about itConfused
By:
----you-have-to-laugh---
When: 18 Aug 21 15:51
It's an intolerable situation
By:
dustybin
When: 18 Aug 21 15:57
It doesnt make sense to me.
Bf impose their own rules and take nearly 50% of the most successful punters, and the successful among us wont become sportsbook users if denied access to the exchange, so what would be the gain in running down further the liquidity and effecting even greater numbers negatively as a result?
By:
bin bagged
When: 18 Aug 21 16:04
There are no keep it bets. I have unmatched bets on the golf starting tomorrow id like to cancel. The most worrying bets are a few outright football league winner bets which are a few increments under the current price. If they're unmatched when the matches start they'll get picked off at some point i should imagine.
By:
dustybin
When: 18 Aug 21 16:05
..unless they've worked out the gameplan and thought they could do that without sharing 50%?
By:
screaming from beneaththewaves
When: 18 Aug 21 16:06
pretty sure you can't do this.  if you could, they could wait for anyone to place a big bet then just suspend their account.  then pick it off at will.

Exactly. And it would be a bet to nothing. If the picked off bets turn out to be a winner for the suspended customer, they could just void them.
By:
Slicer
When: 18 Aug 21 16:14
This is the second thread along these lines. Either BF are acting totally unfairly & are intent on upsetting customers or there is more to it than meets the eye. BF would be totally stupid to act as the OP says without good reason. Something fishy this way comes either with BF or the OP. I hope it all works out for you Mr Bagged.
By:
carrot1960
When: 18 Aug 21 16:18
Live chat ceased to be anything but a stalling process years ago , it's only function is to fob you off with a promise of an Email sometime in the future  that never arrives , still waiting for the tech team to get back to to me over a phantom bet ! that showed up during a race  , ie the same bet taken twice then disappearing once the race had finished .a bet they would no doubt have taken if it had lost
By:
elisjohn
When: 18 Aug 21 16:30
the closed my acct twice few months back for approx 24 hours, it was with the safe gambling thing. i also had bets pending etc ( nightmare), i recall posting on here at the time.
By:
Slicer
When: 18 Aug 21 16:36
It might be your posting I remember Mr Elisjohn. In your case it appears there was a legitimate explanation. This safe gambling policy is throwing up many problems for punters!
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