So just had a pay up or else letter from the bailiffs , saying i owing a £270 , plus a couple of text messages Obviously I knew this wasn't wrong, payments go through every month and they didn't cut me off.
Rang Racing TV who confirmed it was a mistake , last year when my debit card expired phone new details etc but some there mix up there.
How poor can their customer service be , they've escalated this without any warning , the first I know about this debt is text message and a letter from the debt agency! Surely they could of seen I'm regularly paying and my account is up to date.
All I got was an apology this morning , in the past i know other forumites have experienced similar issues . Have they had any success making a complaint ? Do i take this further , is this an OFCOM issue?