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loper
23 Jul 20 15:21
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Date Joined: 08 Oct 01
| Topic/replies: 6,437 | Blogger: loper's blog
Just reintroduced the useless uprade and you cant see 3 month P & L.Cry

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Replies: 49
By:
loper
When: 23 Jul 20 15:24
They've sneaked it in mid afternoon,ffs!

You'd think they'd test it out at a quieter time of day.
By:
jamesdean
When: 23 Jul 20 15:41
Why do they do it Cry
By:
dave1357
When: 23 Jul 20 15:56
my Profit and loss still has the box to select the period?
By:
loper
When: 23 Jul 20 15:59
select 3 months then see what happens!
By:
dave1357
When: 23 Jul 20 16:05
it comes up with three months - (that's not to say that they aren't phasing it in)
By:
dave1357
When: 23 Jul 20 16:07
this is specifically the exchange profit and loss selection from the betting activity tab
By:
Escapee
When: 23 Jul 20 16:13
Very Flakey

Sometimes it returns correct data for 3 months & 30 days, sometimes it doesn't

Plus it's got a much slower response time (10-60 Seconds) so it gives the impression you haven't clicked the button.


Definitely a down grade

Sad

Wonder what happened to their QA/Testing team?
By:
loper
When: 23 Jul 20 16:14
Yes Dave.
'
If you select 3 months then press the 'Get P & L' button it returns 'no results for that report query'.
By:
dave1357
When: 23 Jul 20 16:27
ok they must be rolling it out at diff times I select exchange profit and loss selection from the betting activity tab and get up today's as default (which is new) I can then select 3 months and that comes up with a slight delay.
By:
dave1357
When: 23 Jul 20 16:30
If they are actually rolling that out it is a clear breach of responsible gaming obligations by taking away the view of long term losses.
By:
loper
When: 23 Jul 20 16:31
Your lucky, Dave.

Mine wont work at all for longer than one month.
By:
dave1357
When: 23 Jul 20 16:35
I don't have anything before the 1st of june because of the lockdown, so don't know if that is having some strange effest.
By:
dave1357
When: 23 Jul 20 16:35
*effect
By:
loper
When: 23 Jul 20 16:51
As I said, if I ask for 3 months i get nothing, only a message saying ' there were no results for that query.

And like you I was playing from 1st June so there is plenty of data there that is older than one month.
By:
Amanda Hugnkiss
When: 23 Jul 20 17:10
Same here..

3 months nothing.
By:
Escapee
When: 23 Jul 20 17:23
try clicking it again after if comes back with no results.. and then wait 60 seconds.

I was flipping about between 7-30 days & 3 Months, very intermittent.

@dave1357

I've been on 'old' system all day, then it flipped to new system. it has a different race description

Instead of including "5f mdn hcap" as the description it has removed that and replaced it with 'WIN'

"Horse Racing / 16:55 Sandown : Win"

so you'll be able to tell if you're on old or new page
By:
loper
When: 23 Jul 20 17:29
Thanks for the suggestion Escapee but no luck here, completely buggered.
By:
dave1357
When: 23 Jul 20 17:38
my descriptions are new Horse Racing / 15:30 Leopardstown : Win
By:
jamesdean
When: 23 Jul 20 17:45
No page numbers now either just next or previous, clowns
By:
Escapee
When: 23 Jul 20 17:49
Has anyone been onto customer service or twitter about the problems?

What did they say?

Thanks in advance
By:
bettinghelp
When: 23 Jul 20 18:09
If you click on a race to view it, you can't then go back to the list of races. You can't even use the 'page back' button on your browser any more.

Oh, and the BF cahrts on the API have gone again today.

Otherwise fine and dandy.
By:
bettinghelp
When: 23 Jul 20 18:09
*charts
By:
Escapee
When: 23 Jul 20 20:15
I have contacted Customer services, and after a bit of confusion about wanting 3 months P&L and not a 3 month Statement I got...


"Yes there was an upgrade on the page earlier on this week. The relevant team are reviewing this matter as we speak so hopefully it will be settled soon. My sincere apologies for this inconvenience!"



I'm a bit baffled as to what Betfair are gaining by their upgrade to the web page?

It certainly doesn't deliver any extra customer benefits so it must be for their own benefit.

Getting rid of old legacy code is probably the reason.

It's a step backwards in customer functionality, let alone the problems of it not working and taking 20-30 second for a
30 day P&L instead of a couple of seconds using the old pages.
By:
Escapee
When: 23 Jul 20 20:19
I so hate the "Minimum Viable Product" philosophy of modern software delivery.
By:
loper
When: 23 Jul 20 21:44
Thats all very well but we have lost vital function.

I can no longer access any of my historical P & L data beyond 31 days.
By:
dustybin
When: 24 Jul 20 09:12
I've looked at this new product this morning and I too can't access P/L further back than 1 month (minus 1 day)
as soon as I input a date longer ago than that it says there are no records (when there are).

I don't have any confidence in bf anymore, but I can't see that they will leave it like that, surely they will fix it?????

My major disbelief is that they have taken away all description that identifies race type and changed the course abbreviation to the full word.
The changing of the abbreviation is an inconvenience but one that with time can be accommodated. Taking away all race description however is ludicrous, why the hell would they do this, is it a dumbing down
where they expect their customers to not want to know their data for individual race types/codes/distances?
Are they honestly not going to give the information other than racecourse, time and date?

Betfair are an uphill struggle. They inconvenience their customers and their third party suppliers while constantly degrading their product.
By:
puzzledpunter
When: 24 Jul 20 10:16
it will only show 1000 markets total if you have more in the time period you are searching you will get computer says NO
By:
d*
When: 24 Jul 20 10:20
Echo all that. They took this info away from the bet history page a couple of weeks ago. Obviously less people use that, as I didn't see many people kicking up a fuss. Hopefully they will take a bit more notice now. Email them your feedback if you haven't already priority@betfair.com
By:
Betfair Customer Services
When: 24 Jul 20 12:01
Hi there,

We have recently released an updated version of the Profit & Loss page within myaccount.betfair.com on our desktop site. This change has been made to improve the reliability and performance of our site by upgrading some of the legacy technology within the Exchange platform.

We are aware of the issues you have raised in this thread and are addressing them as quickly as possible. Currently, there are some limitations to the amount of data the page is able to load, which is preventing high volume customers from accessing their 3-month P&L. We estimate these limits to be at approximately ~10,000 bets, ~1,000 markets. We are working to improve this as quickly as possible.

We are also aware of the issues around the field information displayed for racing changing, and the removal of page navigation functionality. These issues are also high in our priorities and will be addressed as soon as we have fixed the loading issues.

In the meantime, if you are encountering issues loading your 3-month P&L, please consider doing so in 1-month intervals. We sincerely apologise for the inconvenience caused.
By:
loper
When: 24 Jul 20 13:21
Thanks so much for the feedback. What we all want is an interactive approach where we all, Betfair and customers, come together to help to improve the site.

It is important that you look at the forum regularly for feedback. Why is that? Well, unfortunately the customer service facilities are not what they were and it is getting very difficult to interact with anyone at Betfair who shows empathy and understanding of customers' problems.

For instance, a couple of days ago I reported this problem to a customer services agent via 'livechat' whose insane and insulting response was to ask me to CLEAR MY CACHE AND DELETE MY COOKIES and the P & L problems would be resolved.

And then, I having said thankyou and goodbye, the operative asked me to rate his or her assistance on a scale of 1 to 5!!!!!!!!!!!!!!!
By:
Escapee
When: 24 Jul 20 14:07
@Betfair Customer Services

Thankyou for coming onto this thread and letting us know that you are aware of both the bug issues and customer experience down grade issues.

Much appreciated
By:
Amanda Hugnkiss
When: 24 Jul 20 17:42
Very much hope loper dished out a 5 score on the assistants help.....Laugh
By:
Escapee
When: 10 Aug 20 14:29
@Betfair Customer Services

Today's release (10th August) to fix the "https://myaccount.betfair.com/activity/profitandloss" bugs
caused by your previous release, has now broken it completely for me.

I can not get any results at all for any query i.e. even getting todays P&L is broken Sad

10-Aug-2020 14:24
Period:    
Just for Today

(relates to event settlement date)
   
2020-08-10 00:00

(yyyy-mm-dd hh:mm)     to    
2020-08-10 14:24

(yyyy-mm-dd hh:mm)   
There were no results for that report query


Please, Please shout at who ever is responsible.
They really are doing a bad job, a properly bad job.


whats going on?
By:
Percy Filth
When: 10 Aug 20 15:41
Not working at all  for me now,either.
They really need to put some effort into fixing this mess!
By:
PAT'S PLAYTHING
When: 10 Aug 20 16:23
working again--BUT now I have no bets placed in 4.15 at Southwell--and put them on over 30 minutes ago ??
By:
Latalomne
When: 10 Aug 20 17:21
Apparently works in Mozilla. Definitely doesn't for me in Chrome.
By:
broadsword
When: 10 Aug 20 17:53
whole site is working like a croc o shoite
By:
Willie Shafter.
When: 10 Aug 20 18:08
p&l on gruss works better anyways.
By:
Percy Filth
When: 10 Aug 20 18:10
Working ok now on firefox, but have had to clear cookies etc.
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