Contacting Betfair

twitter

@BetfairCS

They usually respond pretty well on there

There is no telephone number anymore ? and you have more chance of winning the lottery jackpot than getting a call back after speaking to live chat

No phone any more. Twitter by far the best option.

I'm wondering if you are having a similar problem to me Crepello?
I posted my problem before seeing your thread

Hi, wondered if anyone has had this problem
It's the second time this has happened to me on here in about 18 months.

I've tried to login but my password is being rejected even though I'm logged in to Gruss Betting Assistant.

I've then tried to reset the password (through gritted teeth) and the security question I answer is rejected (it is correct).

I got through to security last time this happened (can't remember the phone number now and don't know how to use twitter) and the guy was just blase about it. No big deal. He changed the password for me.

Now it's happened again.
This sort of thing doesn't fill me with confidence security-wise!

Anyone have this issue as well?
Anyone know the best phone number to ring?

Thanks for reading.

Facebook  Betfair

Homepage/A to Z/contact us/login & registration/message us

Thanks both, i'll give it a go. Hopeless though on social media

https://support.betfair.com/app/contact_us/


And click on "Help with something else" at the bottom of the menu shown.

What a sad state of affairs when a company like Betfair has not got a viable Customer Service, relying on Twitter of all things - cannot be reached by telephone - I suppose that this is what a virtual monopoly leads to - I have always been a strong advocate of this company - no more

The recent farce over the 404 error in which for 7 weeks people wasted their time with the so called customer service told us all we needed to know.

They really are pathetic, insisted my debit card was a credit card, were they of any assistance ?? you guessed correct, no bloody use at all.

Jun 17, 2020 -- 7:44AM, sparrow wrote:

The recent farce over the 404 error in which for 7 weeks people wasted their time with the so called customer service told us all we needed to know.

Echos of the 'wrong meeting headers' that took nearly two months to sort out

Those 7 weeks ended when this particular poster with connections intervened and still the customer services people were insisting that the problem was being investigated!



montrachet 20 May 20 17:12 
Hi guys ...keep your fingers crossed but i think its solved .Behind the scenes i got the CEO of Flutter Peter Jackson to intervene and kick some butt and with the help of a guy called Alan Loughrey .I have been told they fixed it a few minutes ago and mine is now working fine  Hope yours is working as it should .
Peter jackson should be commended cos he took my criticisms and explanations  seriously and most big comppany CEO's dont

the helpline number still works.

What is it Willie ?

Yeah, no probs op, don't mention it.

03442090000

If you put a message in a bottle - it will be quicker than the call-back that the clowns in Manilla (on type-talk) will promise you!

If they don't understand your issue (approx 90% of exchange issues in my experience) - they will promise you a call-back from a manager in order to end the "chat" - In my experience, you will not receive a call-back. The customer experience has sunk without trace!