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onlooker
02 Apr 20 18:03
Joined:
Date Joined: 18 Feb 03
| Topic/replies: 35,388 | Blogger: onlooker's blog
For those who missed this - and have been experiencing odd Exchange Site happenings today - notably Frank R and Willie - who have both posted of such.
------------

I left my computer on anf Logged IN to both Betfair and the Forum around midnight.

Cam back to Computer later, to check on a few Australian Markets.

As soon as I tried to CHANGE MARKET got ...

WHERE IS
EVERYBODY?

404.PAGE NOT FOUND

EITHER THE PAGE YOU ARE LOOKING FOR HAS MOVED OR THE EVENT YOU ARE INTERESTED HAS FINISHED, FOR THE LATEST FROM BETFAIR, CHECK OUT THESE LINKS:

--------------

This has been happening for a couple of days - as witnessed by another Frank RA Thread at that time.

You  had been able to use your computer 'Back Button' and 'get out of' the 'WHERE IS EVERYBODY' - and, eventually, get into a different Market - Sometimes it took 2 or 3 goes ... BUT, NOW - It was just STUCK in 'WHERE IS EVERYBODY'.
------------

I had the FORUM open on a separate Window - so went to the FORUM to both check and post - as the FORUM, usually, stays OPEN when the Site crashes - as the Forum is on a separate Server.

For the first-time ever - The CRASH hd Logged me OUT   of the FORUM.

I went to LOG_IN - and got  the message ...

We are experiencing some technical issues and unable to proceed with your login. Please try again later.

Never had that  before.
----------------------

I then thought I would try the AUSTRALIAN Site - www.betfair.com.au - in order to see if the 'WHERE IS EVERBODY' and LOG-IN issue was just on the UK Servers.

I got into Betfair AUSTRALIA - and was met with ...

Customer Update

We are currently experiencing an outage to this website. We apologise for the inconvenience.

For full details and updates click here.

Service Announcement

Betfair is currently experiencing an outage to all channels. 
We apologise for the inconvenience and are working to have services restored as soon as possible.
 
Please keep this page bookmarked for further news as it becomes available. [/b]
-------------

Went back to the UK site - Refreshed the page - which then changed to ...

Watch this space!

Really sorry but it looks like we’re having problems with parts of the site.

Our engineers are working to resolve the situation.

Apologies for any inconvenience this may cause.

Product Status

•     Casino

•     Arcade

•     Bingo

•     Live Casino

•     Poker

•     Exchange Games

•     Vegas Slots

•     Sportsbook

•     Promo Hub

•     Exchange

•     Virtuals

Need to check on your bets?

----------------

The Black Bullets were, in fact, RED Xs - indicating - for the first-time ever - EVERYTHING was CRASHED

Yes - INCLUDING  the SPORTSBOOK ... and all the ARCADE GAMESHappy

A MAJOR Outage, therefore.
Pause Switch to Standard View Betfair SITE - and FORUM - both...
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Report sparrow April 2, 2020 5:20 PM BST
Onlooker, I have had problems ever since the clocks changed and this is my post below from the "Forum still not changed their clock" posting further down this page

"The betfair site itself hasn't even changed the time for me. All race times have been 1 hour early and so far they haven't managed to fix it despite numerous attempts via the chat service and screenshots from me to prove the error"

This was their latest response   "We previously raised the issue for you with the relevant team and we need to wait until they advise further"
Report RothmanMike April 2, 2020 5:57 PM BST
I posted at 5.15 this morning about it on "Betfair at it again" topic.
Got up at 3am to bet Australian, and Help Desk said investigating, went back to bed.
Must have been fixed within the next few hours 'cos ok at 5.15.
Zilch on Twitter .
Report onlooker April 2, 2020 7:24 PM BST
Thanks - Mike

Like yourself - I sacked it off and went to bed - leaving Computer on still showing all the above posted - to see if it was still the same this morning.
Report Cutter27 April 2, 2020 7:27 PM BST
Onlooker and tiny sparrow, you are two complaining tweets.
Report onlooker April 2, 2020 7:28 PM BST
^ and the Forum is now absolutely [b]crawling again{/b]

Presumably the same for everybody else?
Report sparrow April 2, 2020 7:28 PM BST
Sod off cutter if you don't care.
Report RothmanMike April 2, 2020 7:29 PM BST
Up tomorrow for my first bet in R3 Gold Coast, so hope there are no problems on Betfair..
Report onlooker April 2, 2020 7:29 PM BST
Go Away - CLOWN Cutter

What a totally ignorant and tiny-minded TAWT Cutter27  is.

He is already ruining other Threads. Cry
Report Cutter27 April 2, 2020 7:33 PM BST
Strange how you and the sparrow insult me, and I don't don't have to insult you both?
Report Cutter27 April 2, 2020 7:35 PM BST
How perfectly simple it is to tread on you both, onlooker and sparrow. Oh, look! I've s*** on my boot.
Report Willie Shafter. April 2, 2020 8:19 PM BST
the 10 second blue screen bolllox has never been resolved.
Report onlooker April 3, 2020 2:38 AM BST
RothmanMike -

Not easy to see what your 'good thing' is in GC R3 - other than, perhaps, the Fav

Typical, Aussie Maiden race.
Report onlooker April 3, 2020 2:42 AM BST
Oh NO -

It is doing it AGAIN - Tonight ...

WHERE IS EVERYBODY?

404. PAGE NOT FOUND

EITHER THE PAGE YOU ARE LOOKING FOR HAS MOVED OR THE EVENT YOU ARE INTERESTED IN HAS FINISHED. FOR THE LATEST FROM BETFAIR, CHECK OUT THESE LINKS:

-------

Same for you - or anybody else?
Report onlooker April 3, 2020 2:55 AM BST
onlooker 03 Apr 20 01:38 

RothmanMike -

Not easy to see what your 'good thing' is in GC R3 - other than, perhaps, the Fav

Typical, Aussie Maiden race.
----------

- and - in goes the well-backed FAV -  2.8 into 2.3
Report RothmanMike April 3, 2020 3:19 AM BST
Morning Onlooker, all good here.
Don't forget I'm a Layer Happy
Report RothmanMike April 3, 2020 3:20 AM BST
Morning Onlooker, all good here.
Don't forget I'm a Layer Happy
Report RothmanMike April 3, 2020 3:20 AM BST
That's a Double already!
Report onlooker April 3, 2020 3:44 AM BST
Oh - I see - Did not realise you are Laying.

Strange how the Betfair site Issue happened AGAIN tonight -

- which included Logging me OUT of the Forum (as last night) - when that happened, mysteriously, for the fist-time ever - and alarmingly, given that the Forum is on a SEPARATE Server, and usually stays Logged IN  - even when the Exchange site crashes.
Report onlooker April 3, 2020 3:56 AM BST
The SITE has just gone BANANAS for me - AGAIN  Cry

WHERE IS EVERYBODY?

404. PAGE NOT FOUND


Displaying part matched Bets in the Bet Slip in 'part Asian Handicap'

Absolutely illogical Cry

Thought it might be a CHROME Browser issue ... But exactly the same on FIREFOX

What set-up are you using?

Don't really want to shut down completely - as might not get back in.
Report RothmanMike April 3, 2020 4:03 AM BST
I use Chrome on my PC, but use my Apple IPad when I feel lazy.
Both affected yesterday, but I must have missed the trouble today if it was before 3am.
Yes, a Layer, that's why I love US & Australian racing.
The no-hopers usually get tailed off big time, out of the picture indeed.
If some of these races were run in the UK, the kicks would be pulled in almost every race.
Report RothmanMike April 3, 2020 4:03 AM BST
Jocks
Report onlooker April 3, 2020 4:22 AM BST
Agree - Mike - Hard work trying to Lay FAVS and fancied others in run of the mill, and even higher grade, Aussie races.... most especially in Maiden races - of which there are many.

Conversely - Not easy for punters to bring themselves to back a 6/4 Fav in a Maiden - of which there are many - that has already been beaten 5 or 6 times... but they more often than not do then go in. 
------------

Have you noticed that Racenet changed the individual Race Headers, recently.

For some unfathomable reason - You now have to  click ON the Race HEADER - in order to get the - Race VALUE/Prize Money to then Display, in a Drop-Down Box.... Senseless.
Report RothmanMike April 3, 2020 4:50 AM BST
These IT people love to mess about with the presentations.
That's another reason why I like foreign racing - far less handicaps.
Definitely think bookmakers over here decide the make up of race cards, they want it
to be like horse roulette, with more and more handicaps.
Report RothmanMike April 3, 2020 4:55 AM BST
Another 5 good meetings tomorrow,lovely.
Who needs UK racing?
Report onlooker April 3, 2020 5:09 AM BST
Tasmania closed down - No Hobart, Launceston and Devenport

Mind you - Devenport is their equivalent of Southwell AW Happy
Report RothmanMike April 3, 2020 5:19 AM BST
And that's why we get up early, as another short one sluices in at the Gold Coast.
Report RothmanMike April 7, 2020 5:04 AM BST
More trouble on the Exchange Sad
Report stewarty b April 7, 2020 5:10 AM BST
Fine here but helluva problems with windows updates etc.
Report RothmanMike April 7, 2020 5:17 AM BST
Still going just, but playing up.
Report RothmanMike April 7, 2020 5:20 AM BST
Having to use Ipad as back up, 'cos PC Chrome keeps going to "Where Is Everybody" page
every other click.
Report stewarty b April 7, 2020 5:29 AM BST
Different problems here Mike.I fear I may need a new laptop. My neighbour is an IT expert but can't approach him for advice.
Report sparrow April 7, 2020 9:06 AM BST
RothmanMike 07 Apr 20 04:20 
Having to use Ipad as back up, 'cos PC Chrome keeps going to "Where Is Everybody" page
every other click.





I had that same problem whilst playing the American racing the past week.
Report RothmanMike April 8, 2020 3:00 AM BST
Same again today.
Report onlooker April 8, 2020 3:22 AM BST
Yes - Here we go again ...

Something SERIOUSLY WRONG with the BETFAIR SITE.

With there being No UK or Irish racing - the vast majority on here will be entirely UNAWARE - AS WILL BETFAIR themselves - as there will be few complaints.

However - as RothmanMike has posted earlier (above) - on the Australian Racing ...

EVERY time you CHANGE from one Market to another - including changing from a Win Marker to Place Market in the same race - You GET ...

WHERE IS
EVERYBODY?

404.PAGE NOT FOUND

EITHER THE PAGE YOU ARE LOOKING FOR HAS MOVED OR THE EVENT YOU ARE INTERESTED HAS FINISHED, FOR THE LATEST FROM BETFAIR, CHECK OUT THESE LINKS:


Happened EVERY RACE - EVERY time you CHANGE MARKETS... You have to RE-LOAD the page - sometimes several times.  Cry
-------------

Good job I have Laid two Losers in the second and third races - or I would be really .... off
Report RothmanMike April 8, 2020 4:12 AM BST
Well pissed off, every morning it's hardwork with the site.
A thick Place bet in the 4.40 Murray Bridge, then back to bed for me.
Report onlooker April 8, 2020 4:16 AM BST
'TAKE SP' - Option - NOT appearing on the Bet Slip - when you have placed an UNmatched bet. Cry

It was  doing that well over a week ago, too.

Must be about to CRASH - as it did around a week ago

Do Betfair not MONITOR these Markets?    Cry
Report RothmanMike April 8, 2020 4:21 AM BST
No problems on the Ipad though.
Just more difficult to place bets.
Report onlooker April 8, 2020 4:40 AM BST
How strange.

Is that you ? ...

1.10            £3,400       
1.11            £1,657
Report RothmanMike April 8, 2020 4:45 AM BST
Not that brave, but those short 'uns normally sluice in for a place.
If you're not greedy, it's a fair bet..
Report onlooker April 8, 2020 4:45 AM BST
At the Off

1.1            £7,075   
1.11            £3,089   
-----

1.52 the Win - Sailed in.
Report RothmanMike April 8, 2020 4:50 AM BST
Yea, but the Live Video aint working.
But if the UK stuff never came back, I could live with just the US & Aussie stuff.
Just getting up at 2am each morning is a pain, but still get 7 or 8 hours sleep before
the US stuff starts - Tampa & WR tonight Plain
Report breadnbutter April 8, 2020 6:09 AM BST
Yea, ffs even the oz  trotters are a better bet than the jokey club racing here, it's a farce, won't be missed.USA USA USA....Cool
Report sparrow April 8, 2020 7:43 AM BST
I just need to keep my discipline in the future and keep away from the UK racing too. No good keeping records unless you act on what they are telling you and in this past year American racing has far outstripped ours by some way for me.
Report shoodacoodadidnt April 8, 2020 7:57 AM BST
I'm getting the "where's everybody...." a lot but I just refresh the page and it seems to be ok. Is there also a new video player coming ... I click on live stream and get a new window with some icons across the top : a video camera, a racetrack shape, a cup with 123 on it etc. It doesn't seem to work ..... wondered if anyone knows anything about it?
Report onlooker April 9, 2020 3:46 AM BST
It is ALL the time ...

WHERE IS
EVERYBODY?

404.PAGE NOT FOUND

EITHER THE PAGE YOU ARE LOOKING FOR HAS MOVED OR THE EVENT YOU ARE INTERESTED HAS FINISHED, FOR THE LATEST FROM BETFAIR, CHECK OUT THESE LINKS:
----------

Surely Betfair must know about this ERROR
Report torrdubh April 9, 2020 6:39 AM BST
TO onlooker Me TOO same issue as Yourself going on for days now,.
Report Willie Shafter. April 9, 2020 9:37 AM BST
my forum is showing no posts in last hour?
Report sparrow April 9, 2020 9:39 AM BST
I have posted this morning.
Report Willie Shafter. April 9, 2020 9:47 AM BST
mine showing only 3 posts since 07:53. {08:53 really)
Report ericster April 9, 2020 9:52 AM BST
THIS IS NOT GOOD.

We're struggling for betting ops and now the site is unsafe.
Report Willie Shafter. April 9, 2020 9:53 AM BST
forums infected..
Report sparrow April 9, 2020 10:05 AM BST
This site has been unstable for weeks now and anyone playing the American or Australian racing knows it only too well.
Report FrankRA April 9, 2020 12:00 PM BST
As sparrow said ,I have been having this problem for well over a week now,rang 3 days ago and the guy said that I was the 1st one to complain about this,its happening so often now I am thinking of giving up until its fixed,its just so annoying.
Report RothmanMike April 14, 2020 3:21 AM BST
And here's the original Plain
Report sparrow April 14, 2020 7:46 AM BST
I trust everyone has reported this as FrankRA was told no one else had complained.
Report impossible123 April 14, 2020 3:22 PM BST
Others no longer bothered as previously got the standard "engineers" working on it reply. The present state of the forum is akin to the punctuality of British Rail in the 70's ie bad.
Report sparrow April 14, 2020 3:32 PM BST
So do we think it is more effective to complain on the forum?
Report top2rated April 14, 2020 5:27 PM BST



OR





OR


Report top2rated April 14, 2020 5:32 PM BST
Sorry for the duplication!  Here's what should have appeared.


Report sparrow April 14, 2020 6:08 PM BST
Can't see any of that on Community Classic. Grin
Report sparrow April 14, 2020 6:09 PM BST
Perhaps you might explain your point.
Report 11kv April 14, 2020 6:16 PM BST
Compose a strongly worded letter Sparrow.
Report sparrow April 14, 2020 7:01 PM BST
Just needs us to bombard them with the problem, 11kv. No use jumping up and down on here which none of them bother with.
Report RothmanMike April 14, 2020 7:27 PM BST
Only seems to play up when they switch to the Australian staff from 2am for me.
Don't know if it's just them.
What is a bit depressing, is the site is probably only running at 25% capacity at the present time,
and heaven knows what problems face us when UK /Irish racing, Football, etc returns.Sad
Report 11kv April 14, 2020 7:29 PM BST
will Rogers now and its only 404 once a bet is placed,with no bet its fine CryCry
Report sparrow April 14, 2020 7:30 PM BST
It's on here now Rothman as per usual.
Report onlooker April 14, 2020 7:30 PM BST
What do we then do with the - "strongly worded letter"?

The insular ideology incumbents of Betfair have scrapped the email facility -

- and if you sent them a letter by the Post - Some bright young thing' at Betfair would probably  just think, and say . 'What is this - What do I do with it'?

Cry

The BETFAIR HELP Link

Top queries

What are Betfair's contact details?

Not available

We are sorry, but the page you are looking for does not exist!

----------

For CRYING OUT LOUD
Report sparrow April 14, 2020 7:31 PM BST
As soon as I switch from the place market to the win market.
Report 11kv April 14, 2020 7:32 PM BST
Twitter is the only way in or a post card to the address T2R has put up.........Crazy
Report sparrow April 14, 2020 7:34 PM BST
Is this the one for chat?

https://support.betfair.com/app/contact_us/
Report 11kv April 14, 2020 7:38 PM BST
Im waiting to be transferred now Sparrow......
Report RothmanMike April 14, 2020 7:39 PM BST
In the early mornings , I keep 2 Betfairs open, and hit the Cash Out option when the message appears.
Usually I manage to find the market.
However, most odd that the dreaded message never comes up on my IPad.
Consequently, I always have that at the ready, nothing worse than getting up that early and not able to place a bet.
Report 11kv April 14, 2020 7:42 PM BST
Lorna "Thank you for that. I would recommend clearing the cache and cookies on your device also. However I am going to send this to our technical team to look into"



Laugh
Report sparrow April 14, 2020 7:44 PM BST
Tell Lorna there's a queue for the technical team to look.Plain
Report sparrow April 14, 2020 7:47 PM BST
I have pushed this forward with our Exchange team to review. - David


That was from Friday. I will contact them again tonight.
Report sparrow April 14, 2020 7:57 PM BST
Waiting now

Hi there,

Thanks for getting back in touch with us regarding this issue. Kindly bear with me a moment as I look into this further for you. - Michael M
Report RothmanMike April 14, 2020 8:10 PM BST
Do you think Betfair are actually bothered about this problem ?
I conducted a poll of Forum Members, and the results are as follows :

15% BETAIR CARE
85% BETFAIR DONT CARE

So it looks like nothing is gonna be done anytime soon.
Report sparrow April 14, 2020 8:13 PM BST
Latest response which I have replied to as best as I can without completely losing my temper.


We had been updated that after having conducted tests from the Exchange team's end they weren't able to notice any issues having been displayed from their end by the time this was picked up. - Michael M
Report RothmanMike April 14, 2020 8:18 PM BST
They must be using IPads then , and not PCs, chrome.
Report sparrow April 14, 2020 8:23 PM BST
I have posted this thread to them as well as another screenshot and the reply is as follows.


I'll go ahead and have this raised for you again to see that this is investigated further as it should have been already. I really do apologise for the inconvenience caused. - Michael M
Report sparrow April 14, 2020 8:54 PM BST
Latest message......


I've just investigated this further and there actually does look as though an incident has been raised for this issue to be investigated further. The internal incident reference would be the following one: INC0407388  - Michael M



Such investigations may take longer than expected for the issue to get resolved, so we do kindly ask you to bear with us till any noticeable improvements would come into effect. Apologies for the inconvenience caused yet again. - Michael M
Report onlooker April 14, 2020 9:44 PM BST
well done - sparrow. Happy

How did you manage to send them the WHOLE THREAD? -

I have been wanting to do that for over a week now - But could  not imagine being able to, or be effectual, via their chosen option of TWITTER ... which I do not'Do' anyway.

Blood also went cold at the thought of trying to explain ALL this with an anonymous know-nothing on Live-Chat. Cry
Report RothmanMike April 14, 2020 10:08 PM BST
Do they not police the forum ?
I thought they looked every time Betfair was mentioned , to ensure nobody was berating them.
Also checking randomly for any anti-social remarks.
I'm amazed their own internal audit of the forum has not picked this up before now.
Report sparrow April 14, 2020 10:24 PM BST
Onlooker....I sent the thread by cutting and pasting from the address bar into Facebook Messenger.
Report onlooker April 14, 2020 10:26 PM BST
Don't 'Do' anything like Facebook, either ...

- and - I most certainly do NOT have a google Account.
Report sparrow April 14, 2020 10:26 PM BST
Just checked and the thread transfers just as it shows on here.
Report sparrow April 14, 2020 10:28 PM BST
I don't use Twitter but do use Facebook as many of my friends and family are on there.
Report onlooker April 14, 2020 10:42 PM BST
Thanks again - sparrow

May you and your family Stay Safe.
Report sparrow April 14, 2020 10:51 PM BST
Thank you onlooker and the very same to you and your family.
Report RothmanMike April 15, 2020 5:30 AM BST
Still the odd hiccup, but slight improvement here this morning.
Maybe the message has got through now.
Report onlooker April 15, 2020 6:34 AM BST
Not here - Mike  - until, as you say, slight improvement last few races - BUT ...

1.01 it will be back - Earlier though...

EVERY Market Change - Practically EVERY Race  ... 'Where is Everybody'  - 'Error 404' Sad

Right from when I loaded the very first Market.

Tried 3 different Browsers - Same on them all. Cry
Report FrankRA April 15, 2020 11:16 AM BST
Still just as bad,may even be worse,this is becoming a joke,surely their IT can sort this out,it can not be that difficult.
Report big aitch April 15, 2020 11:20 AM BST
It's a mess using Gruss, all over the place and keeps suspending before and during the race, so lose any keep bets
Report sparrow May 1, 2020 9:39 PM BST
Updating original thread which began on the 2nd April.
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