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GT
05 Jan 17 17:15
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Date Joined: 08 Nov 03
| Topic/replies: 12,330 | Blogger: GT's blog
I put £2-50 e/w on Rene Mathis at 250-1..with an online bookmaker...on checking my account they have erased all record of me placing the bet ...can you advise the best way forward to complain..thanks

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Replies: 30
By:
GT
When: 05 Jan 17 17:16
Horse finished 2nd.
By:
flukes
When: 05 Jan 17 18:26
There is another thread on this; if it was with Baldfred looks like price should have been 25-1 last night and that the 250-1 was an error. Doesn't explain why your bet has been erased though; have you spoken to them?
By:
Dan Chipowski
When: 05 Jan 17 18:30
All Baldfred.com prices are subject to change and are fixed only when a bet is struck. Should there be an obvious pricing error or system failure which leads to incorrect prices, lines or handicaps being displayed, any bets taken at these prices will be deemed void and all bets cancelled including multiples.
By:
Barton Bank
When: 05 Jan 17 18:32
Surely they should have informed you if they voided your bet. Very poor customer service. Perhaps they will pay you at 25s as a good will gesture given it won't cost them a fortune.
By:
IDKW
When: 05 Jan 17 18:34
Wasn't this palp rubbish tested in Court?
Billies on the receiving end of a tennis bet they tried to palp I seem to recall?
By:
swift-tuttle
When: 05 Jan 17 18:36
Yes, I agree with Barton Bank, an erasure of the bet is a brutal way to go about things.
By:
wondersobright
When: 05 Jan 17 18:39
100% should be voided as a clear palpable error

however v poor customer service not to inform you of this and unacceptable imo to just delete the bet from their system

PH will let you know if you have a case for getting paid @ 25s
By:
s.kenbo
When: 05 Jan 17 18:39
That case should've never been settled against Hills though, IDKW.

It's not good that they can void a bet like that. They should settle at SP.

However the OP knew the price was wrong.
By:
1830
When: 05 Jan 17 18:44
I thought the correct way to settle these things was,to settle the bet at at the best available price at the time you placed your bet.
By:
s.kenbo
When: 05 Jan 17 18:45
I'm pretty sure that's what would happen in a shop.
By:
the dealer
When: 05 Jan 17 18:48
it should be but we are talking about a guy who seems to be a law to himself.

clear palp but should be settled a winner at the correct price
By:
s.kenbo
When: 05 Jan 17 18:52
No doubt it would've been settled at SP had it been unplaced. Their rules (which Dan Chipshop highlighted) are almost no lose for the bookie, unless it's amended/voided pre race.
By:
wondersobright
When: 05 Jan 17 18:52
a clear palp is a void bet for me regardless of the outcome
By:
Barton Bank
When: 05 Jan 17 18:56
What I don't like is that by not voiding/informing in advance it leaves the possiblity in the mind of us cynics that if the horse was unplaced the bookmaker could have kept the stakes for themselves.
By:
foxy
When: 05 Jan 17 18:59
have betfair paid out yet over that irish mare a few years ago or was that one of those palpable errors ?
By:
the dealer
When: 05 Jan 17 19:01
you might have a point WSB, because the punter may well have not backed it at the other price
By:
foxy
When: 05 Jan 17 19:04
i thought the idea of punting was to back when you think the price is wrongWhoops
By:
foxy
When: 05 Jan 17 19:04
i thought the idea of punting was to back when you think the price is wrongWhoops
By:
hulk23
When: 05 Jan 17 19:11
idea of getting your account restricted to buttons is backing when the price is clearly wrong ... should be getting a foxtrot oscar email from one of freddies traders shortly
By:
wondersobright
When: 05 Jan 17 19:19

Jan 5, 2017 -- 2:01PM, the dealer wrote:


you might have a point WSB, because the punter may well have not backed it at the other price


to avoid any doubt dealer, this is best policy imo

but the firm that has laid the bet MUST inform the punter within a realistic time frame that the bet is void

then the punter has the choice IF he/she wants to place the bet again at the correct odds

anything else is a can of worms imo

By:
wondersobright
When: 05 Jan 17 19:20

Jan 5, 2017 -- 1:56PM, Barton Bank wrote:


What I don't like is that by not voiding/informing in advance it leaves the possiblity in the mind of us cynics that if the horse was unplaced the bookmaker could have kept the stakes for themselves.


agree

By:
hulk23
When: 05 Jan 17 19:24
happens all the time .... stick a bet on a second after the off.  bookie takes it, wins.  sorry was placed after the off.  here's your stake back, sorry about that.

good luck getting your stake back if it loses.
By:
swift-tuttle
When: 05 Jan 17 19:24
well yes, I wonder what has happened to Fred to cause him to be so mean these days - I remember when he was a well respected chap in the days of Done bookmakers.
By:
s.kenbo
When: 05 Jan 17 19:27
If you put a bet on that's even a second late, always ask them to check that it's on.
By:
foxy
When: 05 Jan 17 19:33
swift tuttle

i dealt with the firm in the mid 80s and your right he was very well respected and played everybody, people who had no experience with fred done back then would not believe what they were like,
By:
Wickerman
When: 05 Jan 17 19:59
The bet must have been on site for at least  6 hours , why wouldnt they check the odds before putting them up
By:
Magic__Daps
When: 05 Jan 17 21:21
It's pointless even taking a clear palpable, because this will happen. Albeit they should have informed you well before the off it was void, but no doubt it would have been voided after the result was known. The firm are the worst of the worst, some of the stories that have been on here about them should warn anyone about getting paid by them.

Will never forget them taking bets on Bury v Accrington a few years ago when others had suspended or drastically cut the odds, as a story about players at a wedding the night before was over the net. Good old fred cut the price to evens (was still 6/4 on here), and took bets up until kick off. Bury win the game and then after the match had finished they then decide to void all the bets. Vile man, vile firm.
By:
s.kenbo
When: 05 Jan 17 22:01
But a good earner if he keeps getting away with it. ^^^
By:
stewarty b
When: 05 Jan 17 22:56
I don't bet online apart from here and purple. Having said that if I want to place a bet I may get on, ante-post or the odd ticket it's always by phone. That way the bet is recorded and they can check on it, albeit you can record any bets you place yourself if you have the right equipement. You don't need a licence but the bookmakers do funnily enough.

That aside I doubt it very much if the OP will get a reply from Paul Haigh although he can be very helpful
By:
bruno100
When: 06 Jan 17 07:55
should be paid out at the price it was at the time end of
what really fecks me off is transferring money into their accounts to place a bet and they offer peanuts or nothing hence the money is now lying or has to be transferred back why take the money from your account in the first place if they know they arnt going to lay a bet
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