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pilgrim pete
08 Apr 16 16:41
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Date Joined: 08 Sep 01
| Topic/replies: 736 | Blogger: pilgrim pete's blog
3.40 Leicester Thatsallimsaying
Bot goes wrong on there site, 20k plus wanting to back at 1.01 , before they  even start the race.
I take £3,302.75 horse does not win, settled as a winner money in my account , 45mins latter its gone gets a 2 emails..

This email is to let you know we will be voiding the lays made at a price of 1.01 on the horse Thatsallimsaying as these were clearly the result of a significant user error. The appropriate adjustments will be made to your account shortly.

Apologies for any inconvenience this may cause you.

Kind regards,
David


£3,302.75 was removed from your account.
The following comment was included: 15:40 Leicester - bets voided
This brings your total to £558.80.

Please contact us if you have any questions about this.

Thanks,

The Smarkets Team

Ring up speak to a man called Milo agrees that what ever is match at the price is the price, but cant do nothing as its not his department, am not allowed to talk to anyone else as all busy, told someone get back..
20 mins latter a Dave rings not paying ..

A warning to all !!!!!...

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Replies: 240
By:
bilbobaggins
When: 08 Apr 16 16:45
Was obviously a mistake pilgrim  - hardly surprising they voided it - and you're complaining because they won't pay you money you were trying to nick?
By:
jamesdean
When: 08 Apr 16 16:47
To right he should be complaining. It's a big boys game, he should be paid out imo
By:
tomhunt
When: 08 Apr 16 16:47
yea but as a user error, pressing the wrong button it's tough titty,those the dangers,should pay imo
By:
geoff m
When: 08 Apr 16 16:50
Ive made a few mistakes on here laying 1 when wanting to back and vice versa .Does thast mean i should be entitled to my money back.?

Of course not.

But because its a big bot player they cow tail to them not the small individual
By:
pablo-fanque
When: 08 Apr 16 16:50
should pay

betfair would never void la vets on here
By:
geoff m
When: 08 Apr 16 16:51
Voila Voler
By:
pilgrim pete
When: 08 Apr 16 16:51
You right Bibobaggins seems a bot gone tits up, but on exchanges you cant void bets what ever the price is, ive even done it myself ..
But only the other week i layed a horse there in running at 7s for me too win £200 that was also voided
By:
YOMOMMA
When: 08 Apr 16 16:51
I was able to lay the draw in a football match at 1.7 a few days before the match started. It was a clear error but eventually they paid up.
By:
freddiewilliams
When: 08 Apr 16 16:55
would have got it n ere
By:
pablo-fanque
When: 08 Apr 16 16:55
PP , they do in-running on horse racing ?

if they do , I am guessing the markets are pretty quiet
By:
Darlo Bantam
When: 08 Apr 16 16:56
Dangerous ground to void. While it's clearly obvious on this occasion, who is to say what is and what isn't a user error.

As somebody pointed out on a different thread, exchange users don't have the ability to claim the palpable error.
By:
pilgrim pete
When: 08 Apr 16 17:10
Yes Pablo is in-running there, markets can be busy but its a bot, lots off times silly prices but they decide if they want to pay or not ?..

Been betting on exchanges myself 15 years as you can see, in that time have used all the exchanges , ive given wrong odds myself in the pass given some crazy prices n have lost, but cant ring up get my moneys refunded , as it has also worked the other way round sometimes for me ...

But after my last phone too them, told that its final , did say am going to IBAS and asked if i can have that in writing as which ive just received..


As per our recent phone call, the decision we have taken to void the bets on the 15:40 at Leicester will be our final decision on the matter. As discussed, to take the matter further you can contact IBAS (Independent Betting Adjudication Service) who are our third party adjudicators in all disputed matters. All contact with IBAS regarding a dispute is carried out in writing and accordingly an adjudication form must be requested in the first instance. IBAS contact details for adjudication are as follows:

IBAS
PO Box 62639
London
EC3P 3AS
Email: adjudication@ibas-uk.co.uk
http://www.ibas-uk.com/

Kind regards,
David
By:
geoff m
When: 08 Apr 16 17:15
I laid one of Stouteys in 2006 King Edward @ Ascot . Tried to claim Papalbull error but no joy.
By:
tomhunt
When: 08 Apr 16 17:15
wahheeyy
By:
Darlo Bantam
When: 08 Apr 16 17:19
From memory Smarkets don't come across too well on the Betangel or Geeks Toy forums (or both) with too much power to the market makers. Could be similar here if a key customer has seriously fcked up.
By:
Keefter
When: 08 Apr 16 17:30
thats not on Pilgrim, At the very least I would want paying if it was me. Sets a very dangerous precedent. next time its 10-1 when it was supposed to be 20-1 and your voided? same difference imo.
By:
hornshoe1
When: 08 Apr 16 17:59
08 Apr 16 18:15 mm fairly droll indeed.

My tent too is pitched firmly in your camp Geoff, pete the pil, pablo, darling batman, hunty, deano, for the reasons you've argued. Consequently think on this one you maybe should reconsider bilbo. If you think you can apply such rule on the exchange, each and everyone should have that ruling. 

It seems clear, a case of them Aping BF's own V. la V. clause - so its no longer just one of BF's own.
By:
pilgrim pete
When: 08 Apr 16 18:04
Well email sent to IBAS in full details, see what happens ?..
but  on any of the exchanges a bets a bet what ever price we have the person on here wanting to back all the horses at 980-1 each night , people putting up lays of 1.01s ,but you match it bet stands !!!!!!!!!!!!!!!..
By:
penzance
When: 08 Apr 16 18:05
should be paid out.
Could've been one of those
trap bets gone wrong,you see
alot of on here.
By:
pilgrim pete
When: 08 Apr 16 18:30
Total scam company..just received new email from them now, guess seen my thread on here ?.

Further to my previous email and now that our investigation into the circumstances of this particular bet has been completed and I have sought the guidance of our compliance team, I have been informed that we may disclose that the bets in this case were the result of the opposing party's account being compromised. Whilst I understand that this is still a frustrating situation for you, we do not feel like any user of Smarkets should be penalised for the malicious actions of others and have taken the course of action we deem to be fairest in the circumstance.

Apologies that I could not provide this information whilst on the phone earlier, but our investigation was still being tied up and I wanted to have chance to speak to you personally before the end of the day. Please let us know if you have any further questions regarding this.

Kind regards,
David

must remember this story as if i have a bad day on here or on **** as do use that as well, can easily get my moneys back
By:
bingo bongo
When: 08 Apr 16 18:30
There is a recent thread on sbrforum where something similar happened on football markets.
By:
bingo bongo
When: 08 Apr 16 18:35
I don't think they claimed foul play on there (sounds unlikely) just a market maker mistake (almost certainly their own money).
By:
freddiewilliams
When: 08 Apr 16 18:37
opposing partys account being compromisedLaughLaughLaugh
By:
pablo-fanque
When: 08 Apr 16 18:38
I have been informed that we may disclose that the bets in this case were the result of the opposing party's account being compromised.

that is the opposing party's fault , nothing to do with smarkets or pilgrim pete imo


bets should stand
By:
pilgrim pete
When: 08 Apr 16 18:38
Thanks bingo bongo, loads there
http://www.sportsbookreview.com/smarkets/

Even  voided on a market which a punter had  €70,000 in matched winning wagers..
And there is more storys
By:
pilgrim pete
When: 08 Apr 16 18:42
Agree Pablo , few weeks ago i had a nightmare lost loads , but as we all know thats the name of the game, cant pretend account been hacked CryCry
By:
bettinghelp
When: 08 Apr 16 18:44
IBAS is useless for punters; I wouldn't go near them.

It makes no difference if the counter-party's account was compromised or not, or what the company "feels" is right or wrong. This is the counter-party's problem, not yours. It's a tough digital world we live in, and they've fallen victim to it. I'd take it to the small claims court if I were you. Minimal downside for you.
By:
bigH
When: 08 Apr 16 18:45
a likely tale

so crims have hacked the account and put up 20k @1.01 odds intending to take up themselves on a different Smarkets account??????

more likely bot error
By:
pilgrim pete
When: 08 Apr 16 18:48
Yesssss has to be Bot error, am sure its there bot as well, prices on there all disappear then come back all the time..i only took 3k but was 20k plus there before
By:
bettinghelp
When: 08 Apr 16 18:53
Take it to court. You have an outstanding chance of success, imo. And look at betangel's forum - the "fat fingers" thread. Countless times horses have been backed at 1.50 or less when they were actually 10/1, 33/1 or even much higher. And I see similar bot misfires almost daily. Betfair doesn't void them, and legally, neither can smarkets. It's a betting exchange!

Do it!!
By:
DirkDiggler
When: 08 Apr 16 18:57
You've been robbed mate.
By:
pilgrim pete
When: 08 Apr 16 18:58
bettinghelp will 1st see what IBAS say only sent them email today late, but no joy will look into what you saying..and you 100 o/o right  "Betfair doesn't void them, and legally, neither can smarkets. It's a betting exchange!"
By:
Darlo Bantam
When: 08 Apr 16 19:06
Their reputation to me seems very poor. Read far more negative reviews than positive, if any positive reviews, of smarkets.
By:
Kelly Brook
When: 08 Apr 16 19:35
Smarkets T&C's

25.You are fully responsible for the bets placed on Smarkets. Smarkets will never question you about the relevance of the bets you wish to place and will not be held responsible for mistakes that could have been made during the placing of such bets, including the stake amounts, price or side of the bet.

I'd take it to small claims court, can't see how they can squirm out of that.
By:
Darlo Bantam
When: 08 Apr 16 19:54
That's pretty black and white.
By:
pilgrim pete
When: 08 Apr 16 19:57
WOW THANKS Kelly that really does help...but says it all , also forgot to say the manager there was very interested in me closing my account when we talked, i did say am nolonger using it until this problem is sorted, and will need it to excess my betting history ..

but will print off all there T@C"s tonight

Thankyou
By:
hornshoe1
When: 08 Apr 16 20:17
side of the bet. that doesnt inspire confidence.  08 Apr 16 20:35  Kelly B
By:
Jack Hacksaw
When: 08 Apr 16 20:22
The purple one once had a market….How many lengths will Kauto Star win by a) up to 6 or b) more than 6.  Just two options.

I laid both.  No option for Kauto not to win.  I was clearly taking a risk as I was effectively laying Kauto but at a very short price - shorter than the market price.  Presumably a bot was betting against me as it thought it couldn't lose - hadn't worked out that if Kauto didn't win, they would lose all their money.

Got an email before the event saying market voided.  They said it was because they they had not correctly set up the market and
the phrasing of the market was 'confusing'.  I argued, what was confusing about either option?  Anyone backing either option would know what they were backing.

Went to IBAS.  They ruled in favour of purple.

I asked, who was on the other side of the trade?  No reply.

btw, the smarkets reply is utter tripe - and their second one even more so.
By:
hornshoe1
When: 08 Apr 16 20:42
obv. entirely agree with your post J.

& must have been a hacksawed account.
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