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Cuthbert
10 Mar 15 17:54
Joined:
Date Joined: 05 Jan 03
| Topic/replies: 293 | Blogger: Cuthbert's blog
apparently my account didn't qualify, I wasn't told that.
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Report gnashersblackpool March 10, 2015 4:56 PM GMT
snap
Report glory hornet March 10, 2015 4:58 PM GMT
Had this last year , had a massive rant over the phone , and all they could say was " its a traders decision , nothing we can do "
I think its a absolute con , and should be taken further
Report wondersobright March 10, 2015 4:59 PM GMT
the trouble with these w@nkers, skybet, all of em in fact is they say in their T&Cs some accounts are excluded from the offer

































































sorry 99.9% of all accounts are excluded from the offer
Report millhouse March 10, 2015 5:13 PM GMT
If anyone wants to spend a couple of minutes giving these total frauds a problem:

http://asa.org.uk/Consumers/How-to-complain.aspx
Report Cuthbert March 10, 2015 7:21 PM GMT
It is a con, I will take my business elsewhere. I used Stan J previously, but they changed the web site, and it's very difficult to find what you're after. Boylesport restricted my account to pence (literally), might aswell use one of the majors.
Report Shrewd_dude March 10, 2015 7:24 PM GMT
Where did it say didn't include the e/w part of the bet?
Report hulk23 March 10, 2015 7:30 PM GMT
your account stopped qualifying when the favourite jumped the last. 

up til then you were fine.
Report bobbyjo March 10, 2015 7:31 PM GMT
Yep, Skybet and PP.
I didn't think they could get much lower but this is extraordinary.

Skybet sponsor the race, take the bet ,which is confirmed as money back as free bet, and then say you don't qualify.
Report homefortea March 10, 2015 7:33 PM GMT
I am on full factor Laugh and when the rancid Paddy Power restrict me to £1.40 at CHELTENHAM on a horse the game is up for all punters...
Report 1st time poster March 10, 2015 8:28 PM GMT
skybets is actualy not a free bet but matches your stake when used,doubling your bet in effect, more small print than a chinese dictionary, Sad
Report 1st time poster March 10, 2015 8:29 PM GMT
skybet no the difference between a free bet and a matched bet,so its miss selling really
Report toffee87 March 10, 2015 9:01 PM GMT
that happened to me once with b365 with their free £50 matched bet on some big footy matches - I googled b365 and advertising standards agency and saw that they had been in trouble before ie by misleading punters, so I said you either refund me £50 or I go to the ASA - they refunded the £50 !
Report mrcombustible March 10, 2015 9:15 PM GMT
The bookie should have sent you an email when they withdrew special offers from your account. PP sent me this email 18 months ago and I no longer bet with them. If you did not get an email report them to the ASA

Hi xxxxxxxx

At Paddy Power we offer a wide range of promotions and concessions to our customers.  These include Money Back Specials, Best Price Guaranteed, Free Bets and other bonuses.

Having performed a review of your account, we regret to inform you that we are no longer able to offer you any such promotions, effective today September 24th 2013. This decision has been taken after careful consideration and will not affect your ability to bet on our Sportsbook or any other Paddy Power product.

Kind regards

Paddy Power Customer Service
Report Kelly March 11, 2015 2:25 AM GMT
Looks familiar . The fact that they are allowed to advertise promotions from which a lot of customers are excluded flies against any concept of overall fairness . To remedy this they should have to include the legend "all customers are not entitled to avail of this offer , some customers are officially excluded " .  Like the ciggy manufacturers .  Not quite  "betting with us can endanger your health " .
Report sageform March 11, 2015 3:55 AM GMT
My account has been credited on both races.
Report hardestgame March 11, 2015 5:26 AM GMT
you all know the rules
bookie run a business
you are NOTallowed to WIN
ALL ARBERS AND LONG TERM WINNING ACCOUNTS WILL BE CLOSED OR RESTRICTED TO PENNIES
thats how it is
Report ima_mazed66 March 11, 2015 5:37 PM GMT
The thing is if they send an e-mail saying you are excluded and it goes to your junk folder, a second page of your e-mail account if you receive a lot of messages or you have more than one e-mail address then you can easily not see it and then place your bet totally unaware that you won't be included, until you have already lost your money and punters often do this when they might not have even been having a bet in the race but do so because they think they are getting the offer.

I got the offer and once my horse was beaten and I tried to use the free £50 bet but it took me about half a dozen selections before I could find one where they would take the whole stake and not have me restricted.
Report sageform March 11, 2015 5:40 PM GMT
Had my free bet on Aux Ptits Soin so no complaints. They still kept the stake thoughCool
Report Blackwater March 11, 2015 5:54 PM GMT
There was a thread about this last night.

It's vanished.

How long will this one last?
Report flukes March 11, 2015 5:58 PM GMT
Surely misleading advertising, why not report them to Trading Standards?
Report swift-tuttle March 11, 2015 6:33 PM GMT
because they'll laugh at you
Report dave1357 March 11, 2015 6:54 PM GMT

Mar 10, 2015 -- 2:31PM, bobbyjo wrote:


Yep, Skybet and PP.I didn't think they could get much lower but this is extraordinary.Skybet sponsor the race, take the bet ,which is confirmed as money back as free bet, and then say you don't qualify.


Yeah Skybet stitched me up as well - they admitted they don't tell ppl they are restricted. I've complained to the Gambling Commission.  If more complain at least the Gambling Commission will know what happens if they license coonts.

Report slickster March 11, 2015 7:00 PM GMT
Whole industry is in sharp decline and has been over the last 10 odd years. "Bookies" seem to be able to do what they like and get away with it. Laws need bringing in.
Report hulk23 March 11, 2015 7:04 PM GMT
they won't lay a sausage to a sausage and a half, then a couple of odds on shots come in and they're in danger of losing 300 million ...
Report dave1357 March 11, 2015 7:22 PM GMT
info@gamblingcommission.gov.uk is where you complain - here is a copy of my letter if you want to modify:

Unfair practice at Skybet‏

I am drawing your attention to an unfair practice at your licensee Skybet.

They are running a promotion that offers a free bet to the value of your stake on certain races.

They state that "restricted" customers are excluded.

However, they don't routinely (and indeed may not proactively do so at all) inform  customers that they are in the "restricted" category.

This means that customers (like myself) only find out that they are "restricted" when Skybet refuse to honour the free bet offer.

I asked them how many people had complained about this issue and they refused to divulge the information but admitted they had received complaints.

It would be fairly simple for you as a regulator to ask them if they proactively inform customers that they are to be restricted and that they are not eligible for offers and also how many complaints they have received about the issue.

If a financial regulator uncovered such an unfair practice they would order that the firm to redress affected customers (i.e. customers who were not informed that they were restricted) eg either return the stakes on any losing bets or make the free bets described available.  I trust you will follow this example and not the usual rubber stamp nonsense of "regulators" in other countries.

Regards

Me
Report TheVis March 12, 2015 9:22 PM GMT
There should be a note on your account home page when you login saying you are a restricted account, no open to offers.  Even if you do get the email it could have been years ago and most people aren't going to remember that for very long.
Report roida March 12, 2015 10:45 PM GMT
correct^^^  but they wont cos they are scum
Report toffee87 March 12, 2015 11:12 PM GMT
we should complain to the advertising standards authority as b365 have been done before


Bet365 are the latest sports betting operator to have had their television advertisement banned by the UK’s Advertising Standards Agency (ASA). The advertising compliance board for UK terrestrial and digital broadcast services, found the Bet365 digital and television advert promoting a ‘Free Bet Offer’ to be misleading to UK audiences.

The television and online format displayed on UK TV public broadcast operator – Channel 4 stated the following sports betting promotions through its voice-over:

“Back any single winner at four to one or more on any race shown live on Channel Four and we’ll give you a free bet to the same stake on the next live Channel Four race. If your free bet also wins at odds of four to one or more, you qualify for a free bet on the next live Channel Four race. Keep backing those winners and we’ll keep giving you free bets.”

The ASA found the advert to be non-compliant with UK igaming and gambling advertising standards as Bet365 had shown an on-screen banner with the words ‘Free Bets’. Further small screen text on the advertisement stated “Max free bet £50 per race. Free bet winnings exclude stake.”

Bet365 had challenged the ruling on the banned advertisement, stating that ‘Free Bets’ is an industry standardised term, which would not mislead targeted customers on Channel 4 and other digital formats.

The ASA rejected the operators appeal,  stating that Bet365 had not used appropriate definition and had not given a clear breakdown of the promotion and its terms of use in order for customers to be rewarded. The body further pointed that customers taking the offer would have to meet wagering requirements and a set number of bets in order to be rewarded with the promotion, therefore no ‘free bet’ could be gifted to the customer if they took up the offer using the advertisement.
Report Breedingmad March 12, 2015 11:24 PM GMT
You don't get oat for nowtLaugh
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