Course bookmakers and their lack of customer care

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sorry for my garbage typing   but 1000 pounds is not a p1ss in the wind even in this day and age.as for the cretin above  talking about when or where mr denis gets his money from  surely thats purely his business and  not yours.

SOLW.... its about conducting your business with a bit of respect... rather than acting like a prize pr1ck.  not the money...HTH

And UB40 was only stating facts ...you canny get shot for telling the truth....[;)]

98 percent of bookmakers are b/fair  reps

ARGH... good point coke.ed....[:x]

to be honest i find its better to keep my interest strickly in my own financiaL DEALINGS RATHER THAN COMMENT ON OTHER PEOPLES.its a strange thing how people dislike people who are doing better than they are themselves.jealousy is a real sad thing, maybe just maybe if they concentrated on their own business they  would become more successful.

honesty is the best policy....civility pays

To be fair to on course bookies i had a few similar experiences and all turned out ok as I got paid out.

I dont know of one who never paid up but I know there are a few who have gone AWOL with bigger liabilities than they could cover.

The worst offence against me on refusal to honour a whole transaction was LADBROKES,they did eventually.But my experience of on course bookies has been one of better customer service than most high street concerns.[smiley:crazy]

Barry Dennis seems a thoroughly decent man to me and if I ever go racing I will have a bet with him. In a mass of dross and mediocrity he seems to be a shining light and a man with unquestionable integrity. I hope jealousy isn't souring some of the nasty things some are posting. Barry should be the next Head of the BHA when Nickie baby moves on. There would be change then I can assure you.

Overheard telephone conversation at a Southern Racecourse.....
"Hello, is that you son?"
"Yes Dad, what's the problem?"
"You know that w****r that didn't collect the grand the other month?"
"Oh yes, I remember him well."
"Well, the 'effer didn't go under a bus after all, he's here now."
"Oh fishcakes, there goes the Christmas present for the missus."
"See ya Dad."
"See ya Son."

Lucan

whooodiddles

please dont think all racecourse bookmakers are like that.

whooodiddles, why didn't you pick up your money after the race? Its common curtesy not to keep people hanging around and you being the son of a bookie should know that.

mamma - my son went to collect it - and the rep was not there- it was 20 mins after the race -and i was being entertained by the race sponsors- a really nice family who sponsored the race to celebrate their daughters birthday.
I have collected winnings from on course bookmakers many times at the following meeting plus on occasions paid them owed loses when ive had a bad day and have bet on credit. Incidently my son also named Patrick backed the horse with Ladbrokes on the day and they had also vacated the course. He went into one of their shops 3 days later and collected his cash and got a free cup of tea and a smile.
I am not complaining about the system or that i might have had to write to him to claim my winnings - It was the way i was spoken to and treated that has *issed me off.

...and John Christie at 10 Rillington Place used to give his clients a decent cuppa'

jimnast - i have been on the planet long enough to know most on course bookmakers ply their trade in a most  gentlemanly way. Its like football fans - most are well behaved but one bad egg can taint the reputation of the good guys

[:(]

Sometimes his attitude stinks , as with recent football bust up, as with his funny jokes at someones expense. bet elsewhere.

The thread is entitled course bookmakers and lack of customer care - any chance of some postings nominating any such individuals who are always curteous, personable and indeed observe customer care ? ie some positive comments rather than deriding one particular individual !

Name and shame them Demo, its the only way...... i expect that most people would consider manners and common decency the norm.... hence there is no need to talk about the good ones only the baddies...

Racecourse Bookmaking a lot tougher than sitting on your backside and moaning on here I would observe. Barry is a character and to this end there's probably ups and downs, I know there is with me, nooone's perfect. I do know they are hard working and entertaining and I'd rather wager with them than someone logged into a machine and arbing the lot.
As far as the detail is concerned - its in question - he said she said
I try to give a friendly and civil service and I believe most, including Barry himself do pretty well at this

Essex police have found a burnt out torso with no brain - no balls and a very small willy ! Have u got BDs mobile number as I want to know if he's ok ?...

went to Bangor for the first 2 races today, and may i congratulate the books on there manner in taking a bet and paying out the winnings... a true breath of fresh air...but then a gain it is north of watford.

scoop what on earth do you think gives you the right to talk so rudely about anyone?you are clearly a skint member with an irrational dislike and jealously of bookmakers and it seems  in this case mr d.im sure your pathetic  and rude jibes are water off his back.

SOLW - what on earth gives you the right to pass judgement on me, thats all BD rants on about how everyone else is skint apart from him are you related about 5'32 9stone wet through???......... I love bookmakers/human beings, especially ones with manners.... i am sure i am only giving him a taste of his own medicine, and i am also sure that it is water of a ducks back to him and to any other heartless person with no morals....

R.E.S.P.E.C.T

Scoop good job you didn't stay till the last race.There were a few glum faces on the stools!!

Just a point for on course bookmakers- Punters put their cash in the hands of on course bookmakers every day of the week- not knowing if and when they might get any winning returns- let alone their cash outlay. why then don't bookmakers such as BD and others give the punter some kind of security regards possible fraud on their part. Surely race courses should hold some kind of deposit from on course bookmakers to ensure they can at least settle bets laid up to say £1000.
BD has stated that he has been subject to fraud regarding fraudulent tickets. Does he not realise he issues the ticket for his protection not for the punters protection.
I would suggest that punters should have some security in return regarding their investment.
I would add i was never in any doubt that BD was going to settle the bet. But in return i think he should have the same respect for a customer who places £200 up front in return for a scrap of paper.
MY point is betting has from day one been an honerable exchange of opinion and trust between 2 people. I was brought up by my father and his father that your reputation to pay your bookmaker or punter with respect and manners  was the true mark of a man.

sick, u are clearly a small minded punter or a bookmakers side kick- who keeps the show on the road only 2 - horse race owners and punters - and im both - so i expect respect OK

Everybody who has a bet at Lingfield, dont forget back all the front runners with BD... he loves to lay them....[;)]

BD and his like are reliant on horserace owners and punters and they are very consistant and put their money up front-- many bookmakers would be on bread and dripping without us. my horses run at plumpton cost me £500 for the day ! BD might have paid £100 to stand up at plumpton to insult the goose that laid the golden egg. what gives him the right to be so ignorant towards the goose who laid a golden egg for his benefit.

whoodiddles easy to spot on track he has a chip on both shoulders

Yep and BD has got a pudding on his what a perfect match... pudding and chips...

surprised yoyo has not been on the fred

I used to read some of Barrys comments on TRF before i was banned and he was brand new. I also listen to him sometimes if i hear him on the morning line or whatever. It's a high pressure game, and even when i was a 2 quid punter id lose my temper. I think some of you faceless eejits ought to be pleased if you've pissed a bookie off. I'd love to give big Barry a face like a well skelped ass if it meant i was taking wonga off him. Who gives a **** what manners they pay out with. At least he presents himself without hiding.

High pressure lol... the only pressure is for a bookie it to make sure hes laying it less than what its showing on betfair... not all of course ...[;)]

most use the purple site

Id imagine the potential for varying profit margins could bring pressure/excitement in itself. This is a guess though. I'd also imagine big BD was laying before Betfair.

sorry bbc2, i should of said exchanges....like people say hoover when they mean Vacuum...

Believe me scoop6 the advent of exchanges as far as most on course layers are concerned is bad news, for others ie the 'traders', the firms you couldn't get two bob on with prior to this alternative market it's a means of ensuring they put nothing or next to nothing at risk !

bd uses both

Democrat has made a good point- The late Freddie Williams was a gentleman and the best on course bookmaker i have ever had dealings with. He used to bet on his opinion always welcomed his customers with a smile win lose or draw.

you were alright with freddie if he didnt fancy your horse

Jack Bevan west country course bookmaker and gentleman another who stood up and laid a fair bet- always a smile and a proper man

Anyway i dont give to sh1tes how he fronts DJ business, its about common courtesy something he does not posses ...

freddie did have a soft drink business behind him

Thanks whodidd - at last some credit for those who do provide the required level service with the expected politeness. Being prepared to lay a bet be polite and pay with a smile is great when they are provided by the same bookmaker. When they dont the punters should vote with their feet. I know some punters who year on year bet with the same bookmaker at the Cheltenham Festival and pleasantries are exchanged on th Tuesday when they first meet after another year has passed. Fact.

Democrat has got a point Scoop - best refer to those who do the job right mate- i think BD is what he is he will never change. bigots bigheads and rough diamonds wont change. its just a shame they are on the front line in the betting ring and get exposure on the tv -  - years ago his type only stood in the silver ring.

I remember at Salisbury in the 70s Joe Barnet laying me 40-1 to a pony a horse that was best priced elsewhere @ 14s he made a mistake- he smiled took my £25 and said well done lad i made a mistake -good luck. the horse was backed down to 11-2 came 2nd. He stood up and was counted he sure had my respect.

Some of you must have went bankrupt if the bookie was smiling everytime he saw you

Dont disagree demo/whodido.... some top quality  books out there its just the minority spoil it for the rest ,one bad apple leaves a bitter taste...especially when hes the bookies rep on TV C4 need to move with the times...

Graeme are you really 83, cos i fink you is senile...

Sorry Graeme for 'smile' on my previous post read 'good grace'. And perhaps 'vote with their feet' should read 'vote with their cash'. Not sure 'bookies rep' is the right terminology either scoop6 ! No offence intended you understand.

oh he is Demo to the wider audience on C4, believe me hes the only bookie people see on a weekly basis, so they become the forefront of their trade.... thats a fact.

no offence  taken.

We'll agree to disagree. 'Representative' to me means acting on somebody else's behalf with the permission/approval of that 'somebody else'.

scoop has a point the ch4 audience include many potential race goers - when they see some scruffy arrogant bookmaker put up as the typical on course layer shouting his opinion . This surely is not good for the well being of horse racing.

They all get tarred with the same brush Demo...

just like hoodies do...

im very surprised ch4 cant get a more educated bookmaker to interview - someone who will give a more constuctive opinion regarding the days racing.One would think that might be more intereting and informative.

diddles when i was going racing i was one of the biggest players in the ring i always bet with bd  and dudley if present   i know a lot of bad things been said about bd ,,,,,,1 day i had a bet at the aways not sure if it was 2k or 3k  anywy i wandered back to the betting shop and his son patrick said you got your money to come back it had already fallen at the first ......i was a big loser at that time maybe it was a spratt to catch a mackrell but nonetheless  it happened

do c4 look who bet at origanal place terms before they give away free publicity ?

whhoodiddies , im not quite sure you  hwhy you had a go at me   but you are quite welcome to do so.as for scoop his cvomments are totaly  pointless as most forumites  have long known that hes a total clueless clown who seems to think he understands  the fundementals of bookmaking when in truth  he wouldnt know what % an even money chance represented in the book lol.his insane jealousy is not totaly unusual on this forum.isnt it funny how so many people think they know exactly  how bookmakers play the game.im a smalltime  bookie but im sure i could accomodate scoops bets without needing to hedge on betfair, to be honest it wouldnt be possible as  stakes are two pounds min on bfair.shilling shockers like scoop  really make me chuckle , they talk in  thousands and bet in pennies.whilst i dont claim to be a big player , please remember its 32 m in bet on course scoop, dont waste time asking for 1 pound e/w.

LOL go and take yer ed from out yer ar5e you pleb....

ITS ABOUT RESPECT YOU CLOWN...

where do you stand i will come and introduce myself...

youll have to excuse me if i dont seem to respect you but ive rarely seen you make a comment worthy of respect.the real truth is 99 % of transaction between punters and bookies are done in an satisfactory way  for both partys.ive very rarely had a problem with a punter, most act politely and  in return are treated with the same politeness.

so whats your problem then ????

i just dont get  why you want to slate  the bookie in question, its not as if you were there, unless im mistaken

oh sorry BD...

thats better  now lets have a group hug lol.

cos hes an arrogant person, with no manners...end of. and i have had the displeasure of having a bet with him...and as many posters have backed up this claim, its a displeasure

I think whoodiddles has explained the situation very clearly.

He presented a late ticket, and had no problems with BD validating it.

Whoodiddles - who sounds like a gentleman, expected to be treated courteously.

BD who is not known for exchanging pleasantries, questioned Whoodiddles, who took exception.

BD made a call to his son (patrick or paddy if your're in Ireland), and begrudgingly handed over the dosh. He may have had a bad day? Who knows?

Whoodiddles wasn't happy either because BD never smiled when parting with the wad. This was ungentlemanly behaviour on BD's part.

The next time they meet, I suggest, BD shakes whoodiddles by the hand, and offers to buy him a beer. Whoodiddles accepts and invites him over to his estate for a pimms.

Hoorah......sense at last.

goodnite  all

hes an ignoramous

Whoodiddles,stop digging the fcking hole.You fukced up with a small bet,does your local **** shoeshop suffer the same crap because your plastic footwear gave you blisters????[;)][;)][;)][;)]

Whoodiddles,stop digging the fcking hole.You fukced up with a small bet,does your local **** shoeshop suffer the same crap because your plastic footwear gave you blisters????[;)][;)][;)][;)]

Glentoby- try taking a little more water with it- i didnt mess up with a small bet. I placed a bet that i did not redeem before the bookmakers rep went home-- 20minutes. That was mainly my choice as i had better things to do like welcome my horse back to the winners enclosure. I was planning to collect the returns at the next Fontwell meeting, quite normal practice. Unfortunately it was cancelled. The next race meeting in the area took place on Monday at plumpton.The only other way to claim money is to write to an address in cambridgeshire sending the receipt.I think in the interest of my own security, my best course of action is always to go back to the bookmaker ive had the transaction with.Please don't forget money in question belonged to me. My complaint is simply this, the bookmaker in question was arrogant and at first dismissive of my claim saying sorry your too late. He then asked me to write in to claim my winnings I said ok either pay me now later on today or return me my receipt. He was just being awkward and disrespectful and treating me in a dismissive way.
I'm not a person who expects bookmaker to like me or befriend me,however  i do expect civility from someone that i have trusted my money with.

Emden, - You have summed the situation up very well.
Regarding my original statement, im thankfull to betfair forum, for allowing  me to voice my complaint.In retropect i think my comment regarding the sleeper was a triffle out of order. I think ive made my point. BD has had his say and i will not be  making anymore comment on the matter .

Does anyone remember the late Pat Whelan from Merseyside? He was quite a good looking guy , often sporting a sun tan and regularly interviewed when the BBC was at the National. I only ever met him at his shop or dog tracks but he was clearly a 'personality' and more often than not willing to have a bit of banter with punters. He was as sharp as a razor when it came to business though.

you have summed him up well lucan.

One of the characters lucan... a proper gent and bookie..

you are in a minority of one

somehow itseems very sad that channel 4  and The Sun, take him on board as some sort of working class hero. His Benefactor runs a load of debt collecting business'  nice man i'm told.

What a mess, BD shames the on course bookmaking business. as a character, as a bookmaker, as an individual, and his entourage are also awful.

would make the blokes who come round asking if i want my front garden tarmacing look like decent folk.

BD is a dsgrace the above incident does nor surprise me.

barry d does seem to annoy a lot of punters they cannot all be wrong

why does he get so much publicity on tv and in the press

DOES ANYTHING BD DOES SURPRISE ANYONE.tHE WHOLE CHANNEL 4 / MORNING LINE DOES NOTHING AT ALL TO ATTRACT THE YOUNGER GENERATION TO RACING.ITS PURELY JOBS FOR THE BOYS AND HAS DEGENERATED NOW TO UTTER TRASH.

Lucan - Pat Whelan- A right proper bloke - one of the old school - looked the part- acted the part- had plenty of charm. But above all a gentleman.

Fully agree whoooodiddles. He married a former Miss Liverpool who was a bit of a stunner. The only thing I could never understand about him at the dog track was that his board excluded the favourite dog just showing odds on the other dogs "to win or be second to the favourite". Did this give him a massive advantage and exclude much risk? He used to chalk up similar things in his betting shop but for the horses. Whenever he used to be on holiday away from the dog track it never used to have the same atmosphere. I reckon the main thing he had about him is something you just can't buy...charisma.

...and he used to wear some natty gear. In fact I think I bought an overcoat with a similar dog-tooth pattern that he sported...if you can't beat 'em at least wear the same gear!

Rekindled some memories now. I don't know if it's still the same but is there still the camaraderie amongst bookmakers these days. I well remember if one bookmaker took a big hit and didn't have enough money to pay out then the guy on the next stand would lend it to him until the next meeting. Does that still happen?

what a desperately sad thread this is. Is there anything worse than people chipping away at others on an invisible forum?
truly pathetic. get over it

he is a grouch but he paid after checking,if it is civility you require then bet elsewhere as you must know what he is like even if he nicked a pony on the machine betting it back.His PR skills are more than adequate as every **** knows where he is standing before they can see him.If a bookie paid me in pound coins and told me to f*ck off and take my business elsewhere I would feel proud and defo not offended.It is 2010 and courtesies of yesteryear are declining rapidly,bet with those you consider Gents if you want a warm Thankyou and handshake as you draw.TBF the forum hasn't learned anything new with this post.

Answer to both your questions.
Yes we do still bail each other out at times,you can only carry so much.
Betting without,usually you have it to yourself so you can go your own figures & bet to your own opinion.For instance you don't have punters coming up & saying "It's such & such a price there so will you lay me that price".You do your own thing.
As for the figures betting without the % is quite often better & you are providing an alternative market thus quite often generating a better turnover.You can usually get your thin uns in at a better % than those betting straight so once you've got those in you can in effect match those betting straight on the outers if you so wish.

PH well your contribution has given it 4/5ths of 10% of ****all lad - you do yours and ill do mine ok

the attitude of many of the leading bookmakers on course is truly woeful they dont deserve our custom personally i always have all my bets with best odds guaranteed bookmakers ...................ron wadey on honourable exception

PH am i missing something here? - are u saying that horse racing needs to come down a peg or two?-  Do you mean horse racing should be more Primark , rather than PRADA ? If so,  I'm not sure it would  attract the backing of Sponsors -Owners - or Punters who contibute towards the sport we all love. It would be interesting to see if other passionate suppoters agree?

I don't think you're missing anything bar an apology or gracious payout.The sport is sinking fast and gone beyond Primark,more Aldi or Lidl if prizemoney is an indicator. Eventually the squeeze and overriding gloom and despair has filtered through to most who ply it as a business.Niceties and courtesies are minimal in life today,trade with those who treat you how you wish and expect to be treated.No doubt you offer the same politeness in return or else it wouldn't be such a bugbear.Racing is dying on its feet,by 2020 we recognise it.The betting terms,redundant racecourses and hopefully an off course tote monopoloy.Then and only then the likes of BD will endeavour to welcome,accept and pay with a smile as they want your repeat business.

Amazing this thread start off slagging the behavior of a bookie  relieves  195 replies .
This afternoon a thread praising a bookie got 4.
Shows how bad the forum is becoming

"recieves"

How does it do that Ken O....????

TBF ken o it was hardly the same topic...

Strange thread.

Security obviously caused delay after 4 weeks, BD is known as a grumpy character, procedure followed correctly, job done.

And your point is?

Security obviously caused delay after 4 weeks,  correct

BD is known as a grumpy character, correct

procedure followed correctly, correct

job done. correct

And  point is..."Course bookmakers and their lack of customer care", or did you miss that bit???

Amazes me how many "hardly ever post forumites" have posted on this thread...

yes scoop 6

BD,absolute legend is BD,the man BISMARKED Best Mate and the mighty Barracouda on the same Thursday of Cheltenham,as I watched CH 4  that morning I knew who I would be betting with that afternoon, to make matters worse for BD I backed Five winners including J Harringtons County hurdle winner (14/1) as I drew my money after the last BD was scraping the bottom of his hod I asked him if thats where he kept the spare BISMARK torpedoes I will not repeat the answer but I will say that as I walked away and looked back at him he was chuckling, he had done his B@ll@cks and he was still the same brash loud character we all love and some hate.A character who in my humble opinion is becoming rarer and rarer on our Racecourses.