New Posts For Thread: My premium charge calculation is incorrecthttps://community.betfair.com/horse_racing/go/thread/view/94102/31782975/my-premium-charge-calculation-is-incorrectI've been overcharged this week due to the calculation being incorrect for a previous losing week. i.e. the losses weren't fully accounted for. I haven't bothered to chase them up about it yet (I will in due course) ... it's only £12 difference.TMight have been longbridge Ill remember in case I need to contact in the future-taI left it thinking the one customer service monkey was frantic and would try later, only to find they eventually rectified the mistake.https://community.betfair.com/horse_racing/go/thread/view/94102/31782975/my-premium-charge-calculation-is-incorrect?post_id=562802589#562802589Might have been longbridge Ill remember in case I need to contact in the future-taI left it thinking the one customer service monkey was frantic and would try later, only to find they eventually rectified the mistake.Thu, 15 Dec 2022 08:01:12 -0600@dustybin"that doesnt do owt either...."Have you blocked pop-ups? The chat window opens in a pop-up when I click that.https://community.betfair.com/horse_racing/go/thread/view/94102/31782975/my-premium-charge-calculation-is-incorrect?post_id=562800505#562800505@dustybin"that doesnt do owt either...."Have you blocked pop-ups? The chat window opens in a pop-up when I click that.Wed, 14 Dec 2022 12:25:52 -0600sortedhttps://community.betfair.com/horse_racing/go/thread/view/94102/31782975/my-premium-charge-calculation-is-incorrect?post_id=562800081#562800081sortedWed, 14 Dec 2022 10:41:09 -0600Reversed at 16:24 without having to contact them.https://community.betfair.com/horse_racing/go/thread/view/94102/31782975/my-premium-charge-calculation-is-incorrect?post_id=562800035#562800035Reversed at 16:24 without having to contact them.Wed, 14 Dec 2022 10:30:07 -0600Yes also got in touch. First of all to a automated system but very quickly got through to someonehttps://community.betfair.com/horse_racing/go/thread/view/94102/31782975/my-premium-charge-calculation-is-incorrect?post_id=562799947#562799947Yes also got in touch. First of all to a automated system but very quickly got through to someoneWed, 14 Dec 2022 10:02:44 -0600yes deducted twice... got in contact and now rectified.https://community.betfair.com/horse_racing/go/thread/view/94102/31782975/my-premium-charge-calculation-is-incorrect?post_id=562799893#562799893yes deducted twice... got in contact and now rectified.Wed, 14 Dec 2022 09:45:53 -0600that doesnt do owt either....https://community.betfair.com/horse_racing/go/thread/view/94102/31782975/my-premium-charge-calculation-is-incorrect?post_id=562799879#562799879that doesnt do owt either....Wed, 14 Dec 2022 09:41:31 -0600click support, scroll down to 'get in touch'.https://community.betfair.com/horse_racing/go/thread/view/94102/31782975/my-premium-charge-calculation-is-incorrect?post_id=562799857#562799857click support, scroll down to 'get in touch'.Wed, 14 Dec 2022 09:38:02 -0600how the f00k do you contact this outfit?Unbelievable. On their TCs page at the bottom theres a contact us link that goes nowhere.Im starting to wonder about these guys. How can they hold money and not have a direct contact?https://community.betfair.com/horse_racing/go/thread/view/94102/31782975/my-premium-charge-calculation-is-incorrect?post_id=562799849#562799849how the f00k do you contact this outfit?Unbelievable. On their TCs page at the bottom theres a contact us link that goes nowhere.Im starting to wonder about these guys. How can they hold money and not have a direct contact?Wed, 14 Dec 2022 09:36:55 -0600Taken twice.It'll be costing a fortune for the top brass to heat their mansions this week so I'm not gonna complainhttps://community.betfair.com/horse_racing/go/thread/view/94102/31782975/my-premium-charge-calculation-is-incorrect?post_id=562799829#562799829Taken twice.It'll be costing a fortune for the top brass to heat their mansions this week so I'm not gonna complainWed, 14 Dec 2022 09:31:54 -0600