New Posts For Thread: No open bets but funds taken out of balancehttps://community.betfair.com/horse_racing/go/thread/view/94102/31738481/no-open-bets-but-funds-taken-out-of-balanceBalance deducted for bets placed but no open bets showing.So, have I backed my selections or not BF?You have taken the stakes out my balance FFS"We are extremely busy at this time so our wait times are much longer than normal, please make sure you have your notifications on and we’ll ping you when your agent is available."No bets for almost 25 hours now and no more until I get my refund.https://community.betfair.com/horse_racing/go/thread/view/94102/31738481/no-open-bets-but-funds-taken-out-of-balance?post_id=561729437#561729437"We are extremely busy at this time so our wait times are much longer than normal, please make sure you have your notifications on and we’ll ping you when your agent is available."No bets for almost 25 hours now and no more until I get my refund.Thu, 16 Dec 2021 07:11:29 -0600Placing multiple bets due to the Exchange interface being non responsive is my issue too.https://community.betfair.com/horse_racing/go/thread/view/94102/31738481/no-open-bets-but-funds-taken-out-of-balance?post_id=561729369#561729369Placing multiple bets due to the Exchange interface being non responsive is my issue too.Thu, 16 Dec 2021 07:00:42 -0600ballyregan • December 15, 2021 2:22 PM GMTwhat time was your bet matched dave was it on the 12.00 lingfield raceboth my lays were matched at 12.07 for the 12.10. gruss only showed the liability for the first one at the time of the crash, hence I thttps://community.betfair.com/horse_racing/go/thread/view/94102/31738481/no-open-bets-but-funds-taken-out-of-balance?post_id=561729357#561729357ballyregan • December 15, 2021 2:22 PM GMTwhat time was your bet matched dave was it on the 12.00 lingfield raceboth my lays were matched at 12.07 for the 12.10. gruss only showed the liability for the first one at the time of the crash, hence I tThu, 16 Dec 2021 06:59:41 -0600My complaint has been referred to traders yesterday afternoon. Further online conversation this morning where again it is in the hands of the traders!There is a written admission that due to a technical issue my bet was placed twice. Really very unhahttps://community.betfair.com/horse_racing/go/thread/view/94102/31738481/no-open-bets-but-funds-taken-out-of-balance?post_id=561729329#561729329My complaint has been referred to traders yesterday afternoon. Further online conversation this morning where again it is in the hands of the traders!There is a written admission that due to a technical issue my bet was placed twice. Really very unhaThu, 16 Dec 2021 06:54:15 -0600Thank you! said the Robot Live Chat machine after I detailed my issue. You are now being transferred to an agent who will help you further. "You don't have to keep this (Live Chat) window open" said Antonella at 17.33 yesterday. No word or adjustmenthttps://community.betfair.com/horse_racing/go/thread/view/94102/31738481/no-open-bets-but-funds-taken-out-of-balance?post_id=561729313#561729313Thank you! said the Robot Live Chat machine after I detailed my issue. You are now being transferred to an agent who will help you further. "You don't have to keep this (Live Chat) window open" said Antonella at 17.33 yesterday. No word or adjustmentThu, 16 Dec 2021 06:48:15 -0600is there any chance that what's happened is you've had bets matched which you placed as/just after it went down which did get settled but were not on your betting account, so in effect bf can see them and they've settled but that information is missihttps://community.betfair.com/horse_racing/go/thread/view/94102/31738481/no-open-bets-but-funds-taken-out-of-balance?post_id=561729135#561729135is there any chance that what's happened is you've had bets matched which you placed as/just after it went down which did get settled but were not on your betting account, so in effect bf can see them and they've settled but that information is missiThu, 16 Dec 2021 05:36:07 -0600Still waiting!!!!!https://community.betfair.com/horse_racing/go/thread/view/94102/31738481/no-open-bets-but-funds-taken-out-of-balance?post_id=561729071#561729071Still waiting!!!!!Thu, 16 Dec 2021 05:13:28 -0600Still £700 down -anyone got the cheap phone number as i only have an '0844' one which is an another arm and a leg before Customer Disservice pick uphttps://community.betfair.com/horse_racing/go/thread/view/94102/31738481/no-open-bets-but-funds-taken-out-of-balance?post_id=561728889#561728889Still £700 down -anyone got the cheap phone number as i only have an '0844' one which is an another arm and a leg before Customer Disservice pick upThu, 16 Dec 2021 03:53:54 -0600My transaction history is correct but my balance is showing nearly £50 less. How are we supposed to use the site today like this? We are not starting from a level playing fieldhttps://community.betfair.com/horse_racing/go/thread/view/94102/31738481/no-open-bets-but-funds-taken-out-of-balance?post_id=561728861#561728861My transaction history is correct but my balance is showing nearly £50 less. How are we supposed to use the site today like this? We are not starting from a level playing fieldThu, 16 Dec 2021 03:37:41 -0600Same here. Still wronghttps://community.betfair.com/horse_racing/go/thread/view/94102/31738481/no-open-bets-but-funds-taken-out-of-balance?post_id=561728837#561728837Same here. Still wrongThu, 16 Dec 2021 03:24:47 -0600