New Posts For Thread: False matched priceshttps://community.betfair.com/horse_racing/go/thread/view/94102/31715875/false-matched-pricesHave found that reduction factors for early non runners are being applied to a few of my bets on place markets after the race has finished which has given a false position. Anybody else had this issue?Finally got through to someone half sensible at BF via their CEO's office and got it raised with their technical people.A fix should now be in place but do post here if the issue persistshttps://community.betfair.com/horse_racing/go/thread/view/94102/31715875/false-matched-prices?post_id=561238829#561238829Finally got through to someone half sensible at BF via their CEO's office and got it raised with their technical people.A fix should now be in place but do post here if the issue persistsFri, 23 Jul 2021 09:10:25 -0500The graph display issue described above is the opposite of what happens in VAR footie matches. There they leave the graphs showing erroneous matched prices which have been voided due to a VAR decision, so you still see huge spikes long after the betshttps://community.betfair.com/horse_racing/go/thread/view/94102/31715875/false-matched-prices?post_id=561184515#561184515The graph display issue described above is the opposite of what happens in VAR footie matches. There they leave the graphs showing erroneous matched prices which have been voided due to a VAR decision, so you still see huge spikes long after the betsThu, 08 Jul 2021 10:50:17 -0500https://community.betfair.com/horse_racing/go/thread/view/94102/31715875/false-matched-prices?post_id=561183805#561183805Thu, 08 Jul 2021 08:17:09 -0500Can you also ask him if he knows Willie Shafter? Tyhttps://community.betfair.com/horse_racing/go/thread/view/94102/31715875/false-matched-prices?post_id=561183797#561183797Can you also ask him if he knows Willie Shafter? TyThu, 08 Jul 2021 08:15:02 -0500It's going to the CEO's office so one can only hope...https://community.betfair.com/horse_racing/go/thread/view/94102/31715875/false-matched-prices?post_id=561183783#561183783It's going to the CEO's office so one can only hope...Thu, 08 Jul 2021 08:11:43 -0500Goodluck even getting to the next level sir.https://community.betfair.com/horse_racing/go/thread/view/94102/31715875/false-matched-prices?post_id=561183777#561183777Goodluck even getting to the next level sir.Thu, 08 Jul 2021 08:09:51 -0500A predictable response from The Escalation Management Team has been received stating nothing more than settlement was correct on the the example I gave them! I couldn't have spelt out the issue more clearly and even backed it up with screenshots showhttps://community.betfair.com/horse_racing/go/thread/view/94102/31715875/false-matched-prices?post_id=561183771#561183771A predictable response from The Escalation Management Team has been received stating nothing more than settlement was correct on the the example I gave them! I couldn't have spelt out the issue more clearly and even backed it up with screenshots showThu, 08 Jul 2021 08:07:43 -0500Good luck with getting this sorted The Cheek. It's been around for quite some time covering a few upgrades. I agree with everything TM has said about wasting time trying to explain Betfair Customer services.https://community.betfair.com/horse_racing/go/thread/view/94102/31715875/false-matched-prices?post_id=561183433#561183433Good luck with getting this sorted The Cheek. It's been around for quite some time covering a few upgrades. I agree with everything TM has said about wasting time trying to explain Betfair Customer services.Thu, 08 Jul 2021 06:35:27 -0500cheers tm, whatever i had did but i'll watch for this one going fwdhttps://community.betfair.com/horse_racing/go/thread/view/94102/31715875/false-matched-prices?post_id=561183307#561183307cheers tm, whatever i had did but i'll watch for this one going fwdThu, 08 Jul 2021 05:59:14 -0500I will try and get to the bottom of this even if it means mailing their CEO. Long gone are the days when a quick call to BF was answered by a person who had an understanding of their product and could resolve issues...https://community.betfair.com/horse_racing/go/thread/view/94102/31715875/false-matched-prices?post_id=561183097#561183097I will try and get to the bottom of this even if it means mailing their CEO. Long gone are the days when a quick call to BF was answered by a person who had an understanding of their product and could resolve issues...Thu, 08 Jul 2021 05:13:27 -0500