New Posts For Thread: matched bets disappearing off exchange screen after withdrawal of horsehttps://community.betfair.com/horse_racing/go/thread/view/94102/31673317/matched-bets-disappearing-off-exchange-screen-after-withdrawal-of-horse4.50 Southwellall my matched bets disappeared off exchange screen after emoval of withdrawn horse, then reappeared when going in play, what on earth is going on with Betfair website programming ?They know of the problem but tried to refund my stakes as a gesture of goodwill 2 weeks back when the dog was trading around 9/2, no I'm not making that up....They're beyond useless nowhttps://community.betfair.com/horse_racing/go/thread/view/94102/31673317/matched-bets-disappearing-off-exchange-screen-after-withdrawal-of-horse?post_id=560064051#560064051They know of the problem but tried to refund my stakes as a gesture of goodwill 2 weeks back when the dog was trading around 9/2, no I'm not making that up....They're beyond useless nowThu, 29 Oct 2020 04:07:48 -0500Well Premier at least they knew of the problem, I also get frustrated that I need to spend hours explaining the problem to the "Customer Services" rep as they obviously don't tell their own staff of issues. On one of my calls during my long educatinghttps://community.betfair.com/horse_racing/go/thread/view/94102/31673317/matched-bets-disappearing-off-exchange-screen-after-withdrawal-of-horse?post_id=560064021#560064021Well Premier at least they knew of the problem, I also get frustrated that I need to spend hours explaining the problem to the "Customer Services" rep as they obviously don't tell their own staff of issues. On one of my calls during my long educatingThu, 29 Oct 2020 03:43:03 -0500See my thread on the greyhound forum, 4-5 weeks later and still not fixed and the dog now 4.3 second fav after my bets at 65,60,55,50 have all gone missing when they wrongly settled them as losers and messed up when trying to amend them, it's a displhttps://community.betfair.com/horse_racing/go/thread/view/94102/31673317/matched-bets-disappearing-off-exchange-screen-after-withdrawal-of-horse?post_id=560063985#560063985See my thread on the greyhound forum, 4-5 weeks later and still not fixed and the dog now 4.3 second fav after my bets at 65,60,55,50 have all gone missing when they wrongly settled them as losers and messed up when trying to amend them, it's a displThu, 29 Oct 2020 03:06:01 -0500My experience in the Cambridgeshire a few weeks ago shows what we are up against. I was trying laying the field in the place market and I always put "keep" as persistence to save re-entering on non-runner situation. I had laid a few when the bets dishttps://community.betfair.com/horse_racing/go/thread/view/94102/31673317/matched-bets-disappearing-off-exchange-screen-after-withdrawal-of-horse?post_id=560063451#560063451My experience in the Cambridgeshire a few weeks ago shows what we are up against. I was trying laying the field in the place market and I always put "keep" as persistence to save re-entering on non-runner situation. I had laid a few when the bets disWed, 28 Oct 2020 16:51:56 -0500Brian, similar happened to me last Friday, a horse was withdrawn well before the race and two unmatched bets 'disappeared', instead of just having a reduction factor applied. Layed the horse again, only for the two original bets to then be matched athttps://community.betfair.com/horse_racing/go/thread/view/94102/31673317/matched-bets-disappearing-off-exchange-screen-after-withdrawal-of-horse?post_id=560062729#560062729Brian, similar happened to me last Friday, a horse was withdrawn well before the race and two unmatched bets 'disappeared', instead of just having a reduction factor applied. Layed the horse again, only for the two original bets to then be matched atWed, 28 Oct 2020 14:48:37 -0500You are quite correct and this is a serious problem .I raised it with Betfair back in the spring when it was particularly prevalent in australian betting as they have lots of late withdrawals . I raised it again this past week as there have been somehttps://community.betfair.com/horse_racing/go/thread/view/94102/31673317/matched-bets-disappearing-off-exchange-screen-after-withdrawal-of-horse?post_id=560062439#560062439You are quite correct and this is a serious problem .I raised it with Betfair back in the spring when it was particularly prevalent in australian betting as they have lots of late withdrawals . I raised it again this past week as there have been someWed, 28 Oct 2020 14:00:52 -0500Brian...That is the big problem these days with all big companies as you only deal with messengers and the people who are responsible will never under any circumstances talk to you.https://community.betfair.com/horse_racing/go/thread/view/94102/31673317/matched-bets-disappearing-off-exchange-screen-after-withdrawal-of-horse?post_id=560058261#560058261Brian...That is the big problem these days with all big companies as you only deal with messengers and the people who are responsible will never under any circumstances talk to you.Tue, 27 Oct 2020 13:51:23 -0500Happened to me a few times. Last time I forgot about the rick and doubled my losses by laying again!Twice I have spent ages on Twitter demonstrating errors and once proven, they say they will pass it on to the relevant department. Then no further updhttps://community.betfair.com/horse_racing/go/thread/view/94102/31673317/matched-bets-disappearing-off-exchange-screen-after-withdrawal-of-horse?post_id=560058193#560058193Happened to me a few times. Last time I forgot about the rick and doubled my losses by laying again!Twice I have spent ages on Twitter demonstrating errors and once proven, they say they will pass it on to the relevant department. Then no further updTue, 27 Oct 2020 13:44:14 -0500I am still waiting for a matched bet on Young Buck last week at Hereford to be paid to me after they voided it due to a in running issue, even though i placed my bet before the off.absolutely disgraceful customer service, cant even bother to email mehttps://community.betfair.com/horse_racing/go/thread/view/94102/31673317/matched-bets-disappearing-off-exchange-screen-after-withdrawal-of-horse?post_id=560058013#560058013I am still waiting for a matched bet on Young Buck last week at Hereford to be paid to me after they voided it due to a in running issue, even though i placed my bet before the off.absolutely disgraceful customer service, cant even bother to email meTue, 27 Oct 2020 13:19:00 -0500not the only site issue currently eitherhttps://community.betfair.com/horse_racing/go/thread/view/94102/31673317/matched-bets-disappearing-off-exchange-screen-after-withdrawal-of-horse?post_id=560057753#560057753not the only site issue currently eitherTue, 27 Oct 2020 12:11:22 -0500