New Posts For Thread: Account lockedhttps://community.betfair.com/horse_racing/go/thread/view/94102/31611695/account-lockedThe Betfair Customer Service is at best unsatisfactory and lamentable is probably much nearer the mark. I have paid them a third of a million pounds in comission over the years and today had my account suspended.Having asked their CS team their motiv@SawleyIf you have the amounts of money in your account that the amount of commission you have paid implies, I would take a very serious look at 2FA.https://community.betfair.com/horse_racing/go/thread/view/94102/31611695/account-locked?post_id=558731019#558731019@SawleyIf you have the amounts of money in your account that the amount of commission you have paid implies, I would take a very serious look at 2FA.Mon, 27 Jan 2020 04:13:03 -0600Yep happened to me when I had a winner and couldn't withdraw funds account suspended. We are talking £600 so money laundering not an issue. They wanted photo of DL/Passport etc. I bypassed CS and got the email address of top brass. Eventually sortedhttps://community.betfair.com/horse_racing/go/thread/view/94102/31611695/account-locked?post_id=558719959#558719959Yep happened to me when I had a winner and couldn't withdraw funds account suspended. We are talking £600 so money laundering not an issue. They wanted photo of DL/Passport etc. I bypassed CS and got the email address of top brass. Eventually sortedSat, 25 Jan 2020 02:55:30 -0600So he was avoiding premium charge? (Or that's what BF believe.)https://community.betfair.com/horse_racing/go/thread/view/94102/31611695/account-locked?post_id=558719933#558719933So he was avoiding premium charge? (Or that's what BF believe.)Sat, 25 Jan 2020 02:46:25 -0600They finally got back to me with a request of proof of identity being the reason. This after 15 years with an account and making numerous withdrawls and deposits in that time.https://community.betfair.com/horse_racing/go/thread/view/94102/31611695/account-locked?post_id=558719647#558719647They finally got back to me with a request of proof of identity being the reason. This after 15 years with an account and making numerous withdrawls and deposits in that time.Sat, 25 Jan 2020 00:22:40 -0600was previously on a family members master acc..then went on his own.https://community.betfair.com/horse_racing/go/thread/view/94102/31611695/account-locked?post_id=558718447#558718447was previously on a family members master acc..then went on his own.Fri, 24 Jan 2020 16:05:50 -0600^I'd guess that is a source of funds issue. Was he a winner or a loser? If the former he can surely say source of funds irrelevant and if the latter prob better off.https://community.betfair.com/horse_racing/go/thread/view/94102/31611695/account-locked?post_id=558716811#558716811^I'd guess that is a source of funds issue. Was he a winner or a loser? If the former he can surely say source of funds irrelevant and if the latter prob better off.Fri, 24 Jan 2020 11:45:57 -0600lad i work with has turned over hundreds of thousands over the yrs..they susp his acc about 2 mths ago..wudnt enlighten him until recently that that he didnt meet their requirements..i asked if he'd been depositing lots and he said he had..i siad thehttps://community.betfair.com/horse_racing/go/thread/view/94102/31611695/account-locked?post_id=558716769#558716769lad i work with has turned over hundreds of thousands over the yrs..they susp his acc about 2 mths ago..wudnt enlighten him until recently that that he didnt meet their requirements..i asked if he'd been depositing lots and he said he had..i siad theFri, 24 Jan 2020 11:37:57 -0600It's possible that someone has gotten into your e-mail account and are trying to log on to betfair as you, and so betfair are being careful that you are you!If you are a big better and do keep large sums in your account, then you should use 2 step auhttps://community.betfair.com/horse_racing/go/thread/view/94102/31611695/account-locked?post_id=558716729#558716729It's possible that someone has gotten into your e-mail account and are trying to log on to betfair as you, and so betfair are being careful that you are you!If you are a big better and do keep large sums in your account, then you should use 2 step auFri, 24 Jan 2020 11:29:01 -0600This happened to me last year, I noticed there was a problem when I couldn't place bets, I logged out and when I tried to log back in it said my account was locked/suspended.It was vv annoying but didn't take as long to sort as I thought it might.Youhttps://community.betfair.com/horse_racing/go/thread/view/94102/31611695/account-locked?post_id=558716721#558716721This happened to me last year, I noticed there was a problem when I couldn't place bets, I logged out and when I tried to log back in it said my account was locked/suspended.It was vv annoying but didn't take as long to sort as I thought it might.YouFri, 24 Jan 2020 11:24:35 -0600Will probably be a security thing as stew says, but the communication can be minimal some times.https://community.betfair.com/horse_racing/go/thread/view/94102/31611695/account-locked?post_id=558716717#558716717Will probably be a security thing as stew says, but the communication can be minimal some times.Fri, 24 Jan 2020 11:24:12 -0600