New Posts For Thread: Bookmakers shop staff need to go on a crash course on customer relationshttps://community.betfair.com/horse_racing/go/thread/view/94102/29848555/bookmakers-shop-staff-need-to-go-on-a-crash-course-on-customer-relationsTerrible attitudes, surly, poorly dressed, looking down on punters and treating them like pondlife.Serious shake up needed, don't know any worse staff in any other line of shop workI went to wh to collectshe said oops you picked the wrong horse national,let me put down the 66/1--LOVELYhttps://community.betfair.com/horse_racing/go/thread/view/94102/29848555/bookmakers-shop-staff-need-to-go-on-a-crash-course-on-customer-relations?post_id=531047261#531047261I went to wh to collectshe said oops you picked the wrong horse national,let me put down the 66/1--LOVELYSat, 06 Apr 2013 12:30:30 -0500staff at my local bet fred are fantastic with customers, they just fekk emhttps://community.betfair.com/horse_racing/go/thread/view/94102/29848555/bookmakers-shop-staff-need-to-go-on-a-crash-course-on-customer-relations?post_id=531046867#531046867staff at my local bet fred are fantastic with customers, they just fekk emSat, 06 Apr 2013 12:17:35 -0500above post referring to willie hills btwhttps://community.betfair.com/horse_racing/go/thread/view/94102/29848555/bookmakers-shop-staff-need-to-go-on-a-crash-course-on-customer-relations?post_id=531046775#531046775above post referring to willie hills btwSat, 06 Apr 2013 12:14:47 -0500really, may I give you an instance. I went into one this morning at 9am and requested a price on a horse in the grand national, I was shown the A-Z screen which showed the horse at 10/1, when I had already seen it on the early price terminal at 12/1,https://community.betfair.com/horse_racing/go/thread/view/94102/29848555/bookmakers-shop-staff-need-to-go-on-a-crash-course-on-customer-relations?post_id=531046689#531046689really, may I give you an instance. I went into one this morning at 9am and requested a price on a horse in the grand national, I was shown the A-Z screen which showed the horse at 10/1, when I had already seen it on the early price terminal at 12/1,Sat, 06 Apr 2013 12:12:32 -0500Very nice and pleasant in my local Bet-totes in the face of some very stupid questions. I would have struggled not to hit the sarcasm button.https://community.betfair.com/horse_racing/go/thread/view/94102/29848555/bookmakers-shop-staff-need-to-go-on-a-crash-course-on-customer-relations?post_id=531046553#531046553Very nice and pleasant in my local Bet-totes in the face of some very stupid questions. I would have struggled not to hit the sarcasm button.Sat, 06 Apr 2013 12:08:19 -0500What companies staff are you talking about btw? I work for Billy Hillys and all our shop staff are polite and helpful thankshttps://community.betfair.com/horse_racing/go/thread/view/94102/29848555/bookmakers-shop-staff-need-to-go-on-a-crash-course-on-customer-relations?post_id=531046343#531046343What companies staff are you talking about btw? I work for Billy Hillys and all our shop staff are polite and helpful thanksSat, 06 Apr 2013 12:01:42 -0500Terrible attitudes, surly, poorly dressed, looking down on punters and treating them like pondlife.Serious shake up needed, don't know any worse staff in any other line of shop workhttps://community.betfair.com/horse_racing/go/thread/view/94102/29848555/bookmakers-shop-staff-need-to-go-on-a-crash-course-on-customer-relations?post_id=531045929#531045929Terrible attitudes, surly, poorly dressed, looking down on punters and treating them like pondlife.Serious shake up needed, don't know any worse staff in any other line of shop workSat, 06 Apr 2013 11:48:14 -0500