New Posts For Thread: I have had some ongoing problems with my internet and TV and phone supplierhttps://community.betfair.com/horse_racing/go/thread/view/94102/28319757/i-have-had-some-ongoing-problems-with-my-internet-and-tv-and-phone-supplierwho are Virgin and have been driven round the bend that after being in their automated relay system for up to 20 or sominutes being put through to an agent in South Africa who hardly speaks English and cannot answer the simplest question without leavHi Eck again,Meant to add that on Saturday morning got the phone call from my trainer that all owners dread,a 4yo unraced which I've had for just over a year,worked that morning,heart attack/died, 4weeks from its first race.Life can be cruel,fortunathttps://community.betfair.com/horse_racing/go/thread/view/94102/28319757/i-have-had-some-ongoing-problems-with-my-internet-and-tv-and-phone-supplier?post_id=507527201#507527201Hi Eck again,Meant to add that on Saturday morning got the phone call from my trainer that all owners dread,a 4yo unraced which I've had for just over a year,worked that morning,heart attack/died, 4weeks from its first race.Life can be cruel,fortunatTue, 04 Oct 2011 06:14:38 -0500Hi Eck,Sorry to read about your ongoing probs with Virgin, so frustrating trying to speak to any of these outfits,anyway apart from that hope you are well,was at Kelso on Sunday fell onto a winner Star Beat,told Aikman was'nt 100% fit jumped it (pisshttps://community.betfair.com/horse_racing/go/thread/view/94102/28319757/i-have-had-some-ongoing-problems-with-my-internet-and-tv-and-phone-supplier?post_id=507527101#507527101Hi Eck,Sorry to read about your ongoing probs with Virgin, so frustrating trying to speak to any of these outfits,anyway apart from that hope you are well,was at Kelso on Sunday fell onto a winner Star Beat,told Aikman was'nt 100% fit jumped it (pissTue, 04 Oct 2011 06:10:16 -0500Gerry, are there only two firms that supply pictures non terrestial in the U.K. Sky and Vigin.?If the answer is yes perhaps that is the main reason we are treated so poorly in the complaintsdepartment.https://community.betfair.com/horse_racing/go/thread/view/94102/28319757/i-have-had-some-ongoing-problems-with-my-internet-and-tv-and-phone-supplier?post_id=507526353#507526353Gerry, are there only two firms that supply pictures non terrestial in the U.K. Sky and Vigin.?If the answer is yes perhaps that is the main reason we are treated so poorly in the complaintsdepartment.Tue, 04 Oct 2011 05:37:33 -0500wee eck Overall yes, although if you want to become a customer, then the quality of customer service is generally good. No surprises there.https://community.betfair.com/horse_racing/go/thread/view/94102/28319757/i-have-had-some-ongoing-problems-with-my-internet-and-tv-and-phone-supplier?post_id=507525287#507525287wee eck Overall yes, although if you want to become a customer, then the quality of customer service is generally good. No surprises there.Tue, 04 Oct 2011 04:43:59 -0500Gerry so you agree that overall customer services are inadequate?https://community.betfair.com/horse_racing/go/thread/view/94102/28319757/i-have-had-some-ongoing-problems-with-my-internet-and-tv-and-phone-supplier?post_id=507525181#507525181Gerry so you agree that overall customer services are inadequate?Tue, 04 Oct 2011 04:38:58 -0500money tree, overall Virgin works ok it is when faults occur that nightmares commence.https://community.betfair.com/horse_racing/go/thread/view/94102/28319757/i-have-had-some-ongoing-problems-with-my-internet-and-tv-and-phone-supplier?post_id=507525159#507525159money tree, overall Virgin works ok it is when faults occur that nightmares commence.Tue, 04 Oct 2011 04:37:10 -0500wee eckWhenever reporting a problem to these companies (Sky, Virgin, etc) never select the 'to report a fault / problem / complaint' option on their call distribution system. Instead, select the 'I wish to become a new Sky / Virgin / etc customer' ophttps://community.betfair.com/horse_racing/go/thread/view/94102/28319757/i-have-had-some-ongoing-problems-with-my-internet-and-tv-and-phone-supplier?post_id=507525129#507525129wee eckWhenever reporting a problem to these companies (Sky, Virgin, etc) never select the 'to report a fault / problem / complaint' option on their call distribution system. Instead, select the 'I wish to become a new Sky / Virgin / etc customer' opTue, 04 Oct 2011 04:35:32 -0500do not go to Aol.https://community.betfair.com/horse_racing/go/thread/view/94102/28319757/i-have-had-some-ongoing-problems-with-my-internet-and-tv-and-phone-supplier?post_id=507525105#507525105do not go to Aol.Tue, 04 Oct 2011 04:33:48 -0500deadbrain what can AOL supply?https://community.betfair.com/horse_racing/go/thread/view/94102/28319757/i-have-had-some-ongoing-problems-with-my-internet-and-tv-and-phone-supplier?post_id=507525097#507525097deadbrain what can AOL supply?Tue, 04 Oct 2011 04:33:10 -0500pandy are you saying that once you have been put through to a call centre abroadyou can ask the person you have been put through to that you require to talk to someonebased in Britain who is British? I think not.https://community.betfair.com/horse_racing/go/thread/view/94102/28319757/i-have-had-some-ongoing-problems-with-my-internet-and-tv-and-phone-supplier?post_id=507525075#507525075pandy are you saying that once you have been put through to a call centre abroadyou can ask the person you have been put through to that you require to talk to someonebased in Britain who is British? I think not.Tue, 04 Oct 2011 04:32:12 -0500