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werthecardinals
19 Jul 18 21:41
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Date Joined: 24 Jan 05
| Topic/replies: 138 | Blogger: werthecardinals's blog
Placed a 600 pound bet on Jason day to win his 3 ball today at 1.9 on betfair ended up in a tie with hao tong li on 71 the other chap was 75. What should I receive back?

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Replies: 6
By:
detraveller
When: 19 Jul 18 23:12
I was in a similar situation today. This article explains how dead heats are decided.

https://en-betfair.custhelp.com/app/answers/detail/a_id/403/~/exchange%3A-what-happens-if-there-is-a-dead-heat%3F

If I have understood this correctly, you lose 30 pounds. And get 570 pounds back into your account.
By:
werthecardinals
When: 20 Jul 18 08:50
This was my understanding too. Yet betfair have only refunded me 380 pound and despite my protestations are saying this is correct. I have phoned them and spoke online and they say this is correct they won't explain how. I'm raging I think I've been done out of 190 pound!
By:
EUGENE KRABS
When: 20 Jul 18 09:00
They've settled it as a three way DH so should be easy to resolve.
By:
donny osmond
When: 20 Jul 18 09:02
lose half steak..

get other half steak on at 1.9

300 at 1.9 returns 570

a loss of £30




sometimes you need to ring them more than once to get errors corrected

but they will get there in the end
By:
detraveller
When: 20 Jul 18 09:27
Usually sending a few screenshots to a company's twitter publicly gets things resolved pretty quickly. Don't know how active they are on twitter but something on the lines of 'Today I learnt how to scam someone by settling a 2way DH as a 3way DH. Betfair leading the way and showing me how its done'. With a screenshot of the bet and the customer service's response, it would get any company scrambling for a response. You run the risk of making enemies with someone holding your money though.
By:
fish in chips
When: 20 Jul 18 10:17
No point in being arsey about it though if you can just get in touch and let them know the error. Mistakes happen and they'll be happy to fix it.
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