New Posts For Thread: Incorrect DH Payouts- Bladblokeshttps://community.betfair.com/golf/go/thread/view/94086/30226157/incorrect-dh-payouts--bladblokesI have just had huge issues with Ladblokes about the settlement of a bet. The bet was for a golfer each way who finished T4th with two other players. There is a dead heat involved. The bet was for £100 at 66/1. The correct settlement should see a reCould someone outline what this call over system is ? Does it only apply to golf ? I only bet on the majors and bet to similar stakes to those mentioned here and I've never knowingly come across this call over system..https://community.betfair.com/golf/go/thread/view/94086/30226157/incorrect-dh-payouts--bladblokes?post_id=538685905#538685905Could someone outline what this call over system is ? Does it only apply to golf ? I only bet on the majors and bet to similar stakes to those mentioned here and I've never knowingly come across this call over system..Mon, 31 Mar 2014 15:14:06 -0500Well done for persisting, and well done for getting your cash.https://community.betfair.com/golf/go/thread/view/94086/30226157/incorrect-dh-payouts--bladblokes?post_id=538589251#538589251Well done for persisting, and well done for getting your cash.Tue, 25 Mar 2014 16:32:26 -0500Been following this from afar. Customer service departments that refuse to listen to customers is a phenomenon that we've all experienced in one form or another and it just makes you not want to use that company any more. Its much worse with a bookiehttps://community.betfair.com/golf/go/thread/view/94086/30226157/incorrect-dh-payouts--bladblokes?post_id=538589229#538589229Been following this from afar. Customer service departments that refuse to listen to customers is a phenomenon that we've all experienced in one form or another and it just makes you not want to use that company any more. Its much worse with a bookieTue, 25 Mar 2014 16:31:13 -0500I think that's harsh. It's easy for us "shrewdies" to live in a bubble where everyone understands odds & mathematics. Any brief conversation with your average punter will tell you otherwise.Basic errors and typos happen but this incident sounds morhttps://community.betfair.com/golf/go/thread/view/94086/30226157/incorrect-dh-payouts--bladblokes?post_id=538581179#538581179I think that's harsh. It's easy for us "shrewdies" to live in a bubble where everyone understands odds & mathematics. Any brief conversation with your average punter will tell you otherwise.Basic errors and typos happen but this incident sounds morTue, 25 Mar 2014 09:03:31 -0500and bookmakers have a duty of care to settle bets correctly, they are aware that their customers are not all maths wizz kidsits staggering that so many within our largest bookmaker cannot settle a simple bet correctlyhttps://community.betfair.com/golf/go/thread/view/94086/30226157/incorrect-dh-payouts--bladblokes?post_id=538576199#538576199and bookmakers have a duty of care to settle bets correctly, they are aware that their customers are not all maths wizz kidsits staggering that so many within our largest bookmaker cannot settle a simple bet correctlyMon, 24 Mar 2014 18:30:21 -0500pleased for you tom,wessex you could move to newcastle, they have 8 shops within 10 minutes walk !https://community.betfair.com/golf/go/thread/view/94086/30226157/incorrect-dh-payouts--bladblokes?post_id=538576169#538576169pleased for you tom,wessex you could move to newcastle, they have 8 shops within 10 minutes walk !Mon, 24 Mar 2014 18:27:45 -0500...and on your other point, of course bets should be settled correctly but I don't really have a lot of sympathy with people who bet without knowing the full rules and basic maths that apply to their bets, whether that be dead-heat rules, applicationhttps://community.betfair.com/golf/go/thread/view/94086/30226157/incorrect-dh-payouts--bladblokes?post_id=538576119#538576119...and on your other point, of course bets should be settled correctly but I don't really have a lot of sympathy with people who bet without knowing the full rules and basic maths that apply to their bets, whether that be dead-heat rules, applicationMon, 24 Mar 2014 18:22:12 -0500Tom - thanks for the explanation. Given what you say I think that got a bit lucky. I have noticed in the past that the firm does sometimes keep some golf prices on their shop screens which have actually been cut on the web site so, if you could gethttps://community.betfair.com/golf/go/thread/view/94086/30226157/incorrect-dh-payouts--bladblokes?post_id=538576073#538576073Tom - thanks for the explanation. Given what you say I think that got a bit lucky. I have noticed in the past that the firm does sometimes keep some golf prices on their shop screens which have actually been cut on the web site so, if you could getMon, 24 Mar 2014 18:18:12 -0500Wessex,I have no reason to lie regarding this issue. The slip was hand written because it was showing as a different price in the shop and on the screens to the price within the Lads system. This was sent off for authorisation and this was accepted ahttps://community.betfair.com/golf/go/thread/view/94086/30226157/incorrect-dh-payouts--bladblokes?post_id=538575563#538575563Wessex,I have no reason to lie regarding this issue. The slip was hand written because it was showing as a different price in the shop and on the screens to the price within the Lads system. This was sent off for authorisation and this was accepted aMon, 24 Mar 2014 17:43:29 -0500Tom - if you see this, let us know the date and time of the bet on the slip and the EW terms stated on the automated call-over slip assuming you have one. I can give you the email address of the Chief Executive and Head of Customer Service for the fhttps://community.betfair.com/golf/go/thread/view/94086/30226157/incorrect-dh-payouts--bladblokes?post_id=538575047#538575047Tom - if you see this, let us know the date and time of the bet on the slip and the EW terms stated on the automated call-over slip assuming you have one. I can give you the email address of the Chief Executive and Head of Customer Service for the fMon, 24 Mar 2014 17:07:34 -0500